100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Nov 02,2015
Nov 02,2015
7
people found
this helpful
this helpful
We went to view the property we are now living in back in August. It was in an appalling state of disarray - stickers on walls, writing, dirt everywhere, stains and paint on carpet. They clearly had not been keeping on top of the management checks as this was way beyond what I would call a normal state of domestic messiness. However, the house itself is absolutely lovely, so subject to a number of things being done we agreed to take it on. These were agreed to verbally and again by phone. We put these in writing and paid the holding fee. We were told the carpets were being quoted for and that the house would be repainted. 5 weeks later and just over a week to move in we requested to see the property. We were told they were still painting so could we delay it by a few days. We did and when we turned up the walls had just been white washed, paint tubs were everywhere and we were told the carpets were not going to be changed as there was no budget. Naturally, given these were truly disgusting, we said if they didn't redress this as we had requested upon taking the contract, we would pull out. They then got the carpets put in. However, this meant that the downstairs cellar - which was an additional pull for us - was going to be used by the landlady to store all her furniture, in order to offset the expense of the carpets. When we moved in - we found that what were light blue and green walls were barely covered by the one or two coats of paint they put on the walls - in fact, in cornices and picture hooks, the underlying paint is clearly showing through. Some walls hadn't even been completed, but left half done. The garden was completely overgrown with weeds - they had merely mown the lawn - and there was moss coming through the brickwork and a pile of garden waste left at the bottom of the garden. The windows that were supposed to have been cleaned had tape on them and half the appliances, that we had requested to be checked, didn't work properly. We had also asked that an extra bolt be added to the door - and this was also agreed to verbally - however we have now been told if we want it we have to install it ourselves. Their attitude appears to be one of intense disinterest in anything past the sell. And certainly there does not appear to be any attention given to professional pride or integrity. In fact - most of our exchanges have been unhelpful - not least because we have had to repeat ourselves numerous times to get anything done (we are now on request 4 for the outdoor lighting to be fixed). We also found that the hob, which didn't work and had to be replaced, was covered by the landlady's Britishgas cover - and yet they did not bother to check this and so ordered and installed it on account.
There are no words for the frustration of our experience with this agency. First world problems - and still. I'd like to not have a battle and numerous chasing phone calls every time we ask for something to be done that should have been done by them in the first place.
There are no words for the frustration of our experience with this agency. First world problems - and still. I'd like to not have a battle and numerous chasing phone calls every time we ask for something to be done that should have been done by them in the first place.
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Jun 15, 2021
This comment predates the new management’s tenure. We would be glad to assist further in the future. Our team Lettings Team just one the Gold Award for Best Lettings Agent 2021. Please get in touch!
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Latest Reviews
22nd Oct 2021
reviewed by 'Mrs'
12th Feb 2021
reviewed by 'Fil'
15th Jan 2021
reviewed by 'Fabio Morello'
2nd Nov 2015
reviewed by 'ACS'
21st Aug 2010
reviewed by 'Rafael'
Opening Hours
Address
Winkworth
46 Westow Hill
Crystal Palace,London
Greater London
SE19 1RU
020 8655 9530
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £1,050 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 1 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 22,2021
Oct 22,2021
1
people found
this helpful
this helpful
After not finding a suitable place to live for nearly three months, I walked into Winkworths in despair and met Jesse Oteri who changed that all around. Within 24 hrs he sent me details of a beautiful property which he worked diligently , to a high standard ...
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Feb 12,2021
Feb 12,2021
2
people found
this helpful
this helpful
On the 2nd of February 2021 at 1pm their Head of Office conducted a valuation at my property.
A week later on the 10th February I had NOT received the valuation so phoned the office to chase it up. I was told the Head of Office ...
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Feb 18, 2021
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(1)
Hi Fil,
We're obviously disappointed to hear of your experience here. Alex has been working with you to find out what's happened, and we're looking forwards to resolving this for you. ...
Jan 15,2021
Jan 15,2021
1
people found
this helpful
this helpful
Being in the process of selling my property I have approached different estate agents in C.palace. I was lucky to Alex, the branch manager of Winkworth in CPalace. Straight away I knew I would have received a top level service. In reality the all ...
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Jun 15, 2021
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It was an absolute pleasure to work out as well Mr Morello. The property market can be challenging at times. Working with clients like you make it worthwhile. Please stay in touch. ...
Nov 02,2015
Nov 02,2015
7
people found
this helpful
this helpful
We went to view the property we are now living in back in August. It was in an appalling state of disarray - stickers on walls, writing, dirt everywhere, stains and paint on carpet. They clearly had not been keeping on top of the management ...
read full review
read full review
Was this helpful?
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Yes
Jun 15, 2021
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(1)
This comment predates the new management’s tenure. We would be glad to assist further in the future. Our team Lettings Team just one the Gold Award for Best Lettings Agent 2021. Please get in touch! ...
Aug 21,2010
Aug 21,2010
8
people found
this helpful
this helpful
I've contacted Winkworth's Crystal Palace branch in order to book a viewing at a property I was willing to buy as I even had the budget for it and would've probably put an offer (if I would've managed to visit it) but it took the ...
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Jun 15, 2021
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Dear Sir,
We don’t have a Mr Ryan working for us. Please make contact with the branch directly, so we can investigate. It may you’ve confused agencies, which happens.
Kind regards, ...
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