100% sales valuation accuracy
100% sales fee satisfaction
67% lettings valuation accuracy
70% lettings fee satisfaction
Oct 12,2015
Oct 12,2015
3
people found
this helpful
this helpful
We were showed the apartment by Nelsons after us finding the property on Zoopla.
Jay seemed like a nice guy, but he told us that the landlord could put curtain rails up which was a lie. The landlord never agreed to this.
I got a call later the same evening with the regular 'up sell' story that every agent in London tries to pull: 'We've received another offer, you need to offer more' to secure an apartment that isn't worth another dime. I don't appreciate these underhanded tactics.
We were away on holiday and Muniza was emailing us asking us to get the references FOR them, despite providing them with the email and contact details of the referees. We were also asked questions about how to unzip files and to send our bank statements through AGAIN because they don't know how to unzip files with WinZip.
We were also asked for 3 months full bank statements for our 'credit check'. I'm quite sure that these details were used as the credit check we were charged £120 each to pay (a short cut). I asked for the proof of this credit check being professionally conducted (and paid for with the money we paid).
Obviously we never saw this.
Ww asked for a floor plan several times to which the answer was: No, we don't have one!
When we moved in the apartment was DISGUSTINGLY filthy!!!!! Why was this not checked??????
In addition, I had to ask the landlord to organize the inventory for the apartment from Nelsons. A week after moving in we received this.
Pathetic service! Absolutely disgraceful that they took almost £600 of our money and did very little for it (including not responding to questions / queries).
Worst agent I've ever dealt with.
Jay seemed like a nice guy, but he told us that the landlord could put curtain rails up which was a lie. The landlord never agreed to this.
I got a call later the same evening with the regular 'up sell' story that every agent in London tries to pull: 'We've received another offer, you need to offer more' to secure an apartment that isn't worth another dime. I don't appreciate these underhanded tactics.
We were away on holiday and Muniza was emailing us asking us to get the references FOR them, despite providing them with the email and contact details of the referees. We were also asked questions about how to unzip files and to send our bank statements through AGAIN because they don't know how to unzip files with WinZip.
We were also asked for 3 months full bank statements for our 'credit check'. I'm quite sure that these details were used as the credit check we were charged £120 each to pay (a short cut). I asked for the proof of this credit check being professionally conducted (and paid for with the money we paid).
Obviously we never saw this.
Ww asked for a floor plan several times to which the answer was: No, we don't have one!
When we moved in the apartment was DISGUSTINGLY filthy!!!!! Why was this not checked??????
In addition, I had to ask the landlord to organize the inventory for the apartment from Nelsons. A week after moving in we received this.
Pathetic service! Absolutely disgraceful that they took almost £600 of our money and did very little for it (including not responding to questions / queries).
Worst agent I've ever dealt with.
What agent could do to change your mind?
1. Being honest 2. Being more professional 3. Answering questions / queries (only my boyfriends messages were responded to. I was ignored) 4. If showing people around don't lie about what the landlord is willing to do (curtain rails) 5. We paid almost ‚£600 in fees. Don't contact us asking us to get the references FOR you when you have their telephone numbers and email addresses (that we provided). 6. Check that the apartment is professionally cleaned BEFORE the next person moves in. 7. Provide inventory on the day a person moves in. 8. Provide proof of the credit check (to make sure the ‚£120 we paid each was used to conduct a credit check. 9. Don't make people feel like they were violated by paying so much in fees and getting really shoddy service in return.Attached Filesnbsp;
Comment on agent fees
This apartment isn't worth the amount we are paying (considering the state it was left in).
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Latest Reviews
28th Apr 2021
reviewed by 'Grace'
13th Apr 2021
reviewed by 'Shireen'
11th Feb 2021
reviewed by 'brandeis'
29th Oct 2020
reviewed by 'Mimi'
25th Jun 2019
reviewed by 'STEPHEN'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £185,000 | £850,000 |
| Lettings | 67% | 70% | £675 | £3,240 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 7 | 8 | 8 | 0 | 2 | 0 | 1 | 4 |
Areas covered
- SE1
- SE5
- SE11
- SE17
- SE15
- SE16
- SE14
- SE22
- SW8
- E1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 28,2021
Apr 28,2021
2
people found
this helpful
this helpful
We were shown around a place, we set our hearts on it, and were all ready to sign the contract when they turned around and told us it has already been let, despite us paying £253 security deposit! Avoid this company at all costs, especially the ...
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Apr 13,2021
Apr 13,2021
1
people found
this helpful
this helpful
Again another horrible experience with Nelson's.. I have come out of contract and 4 months later I'm still dealing with their unprofessionalism!
They are sharing my personal details with other companies that they have had no right too.
I'm so angry I still have to deal ...
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Feb 12,2021
Feb 12,2021
3
people found
this helpful
this helpful
I have had the worst 6 months dealing with Nelson's.
They never sorted any issues, they have fake contracts. Very corrupt business!
Please do not use them and do not use the landlord Usman Majeed!! Him and his builder will try and get money from you ...
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Feb 11,2021
Feb 11,2021
1
people found
this helpful
this helpful
My son started a new job 4th Jan 2021 in London UK and found via Nelson Sales, Mrs. Muniza last half December 2020 a very nice apartment at Metro Central - Elephant & Castle around £2000/month. He chooses that apartment via Skype & telephone and dropped all other projects, ...
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Oct 29,2020
Oct 29,2020
0
people found
this helpful
this helpful
Thank you again Nelsons for helping me find a bigger flat. It has been the second time Aston has delivered amazing results....
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Jun 25,2019
Jun 25,2019
0
people found
this helpful
this helpful
Michael was a fantastic help to us in pushing through the sale of our flat. He always kept us fully informed of progress, and really worked hard for us. I don't usually give praise to estate agents, but he fully deserves the 5-Star rating. Many ...
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Feb 01,2019
Feb 01,2019
2
people found
this helpful
this helpful
Had a viewing with this agent, I wanted to submit an offer but was told to pay the deposit before that. Glad I read the reviews here as I was promised to get my money back the same day if the offer is rejected. Would ...
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Nov 20,2018
Nov 20,2018
0
people found
this helpful
this helpful
Paid them holding deposit for a flat. After I was told the flat had been let to someone else. Been chasing them for ages for a refund of my holding deposit but 'tomorrow never comes'...
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Oct 15,2018
Oct 15,2018
0
people found
this helpful
this helpful
I paid a holding fee to take the property off the market however received a call the following day saying that it has been given to someone else. I though the point of paying a holding fee was to 'hold' it. Disappointed and awaiting a ...
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Oct 01,2017
Oct 01,2017
1
people found
this helpful
this helpful
Michael was extremely helpful, proactive, quick and informative. He also kindly volunteered to attend to the clearance of the flat for me....
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Comment on agent fees
I imagine they are standard fees.
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Sep 27,2017
Sep 27,2017
1
people found
this helpful
this helpful
We received an excellent service at every step of the sale. Michael negotiated a brilliant price we were very pleased with indeed. We were able to contact Michael any time we needed to talk things over and it helped to bring the sale to good ...
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Comment on agent fees
Good
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Sep 26,2017
Sep 26,2017
0
people found
this helpful
this helpful
I was really impressed with the service offered. Michael was persistent and always got back to me quickly with any queries I had, knew all about the leasehold.
This is my third time of moving in the last few years and this has been the ...
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Comment on agent fees
Good
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Sep 24,2017
Sep 24,2017
1
people found
this helpful
this helpful
DO NOT USE. Not a good experience so far, we were rushed to move in this weekend despite saying we would rather wait until next weekend to ensure the property was ready. The property was not clean at all, we were welcomed by a carpet ...
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Comment on agent fees
N/a
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Sep 02,2017
Sep 02,2017
2
people found
this helpful
this helpful
Most unprofessional individual I have come across in my entire life. She misled us from the beginning with regard to information, state of the property and moving In dates.
We have spent 2 hours of our day waiting for her, despite the fact we had a ...
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Comment on agent fees
Bad... Should not have been paid for this pathetic service in which they breached our contract
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Jan 26,2017
Jan 26,2017
1
people found
this helpful
this helpful
Muniza is very helpful, communicative, efficient and clear. As I am living abroad and it is not easy for me to manage my property in London. I m really happy that I have such a letting agent as Muniza, who communicates with me effectively regarding ...
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Comment on agent fees
reasonable and fair.
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Jan 26,2017
Jan 26,2017
1
people found
this helpful
this helpful
I have found Muniza to be a pleasure to do business with. She is very professional and level headed. I have been particularly impressed by the rapid placement of tenants, the last of which moved in 5 days after the previous tenants vacated....
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Comment on agent fees
Good
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Nov 21,2016
Nov 21,2016
1
people found
this helpful
this helpful
I have been doing business with Nelson Agent since 2009.
I find them very efficient, honest, committed, delegated, friendly, very politely, reasonable and very helpful. They take care of the needs of both me as the landlady and also the tenant and make sure they satisfy ...
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Comment on agent fees
Their fees are very reasonable and Michael Lythgoe at the letting department will always work with me on the Agent fees.
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Nov 21,2016
Nov 21,2016
1
people found
this helpful
this helpful
Michael assisted with the sale of our flat. Nelsons were able to generate a good number of viewings and we quickly had a couple of offers. Michael offered sound advice during the negotiations and worked hard to ensure the buyers kept to the targeted time ...
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Oct 02,2016
Oct 02,2016
4
people found
this helpful
this helpful
Charge an agency fee when not acting as agents throughout tenancy. Do not ensure online advertisement photos represent property. Do not ensure property is cleaned or letting conditions are met at commencement of tenancy. Misled about quality and quantity of furniture inclusions during and post ...
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Comment on agent fees
Bad. Very bad.
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Oct 12,2015
Oct 12,2015
3
people found
this helpful
this helpful
We were showed the apartment by Nelsons after us finding the property on Zoopla.
Jay seemed like a nice guy, but he told us that the landlord could put curtain rails up which was a lie. The landlord never agreed to this.
I got a ...
read full review
read full review
What agent could do to change your mind?
1. Being honest 2. Being more professional 3. Answering questions / queries (only my boyfriends messages were responded to. I was ignored) 4. If showing people around don't lie about what the landlord is willing to do (curtain rails) 5. We paid almost ‚£600 in fees. Don't contact us asking us to get the references FOR you when you have their telephone numbers and email addresses (that we provided). 6. Check that the apartment is professionally cleaned BEFORE the next person moves in. 7. Provide inventory on the day a person moves in. 8. Provide proof of the credit check (to make sure the ‚£120 we paid each was used to conduct a credit check. 9. Don't make people feel like they were violated by paying so much in fees and getting really shoddy service in return.Attached Filesnbsp;
Comment on agent fees
This apartment isn't worth the amount we are paying (considering the state it was left in).
Was this helpful?
Yes
Yes
May 27,2015
May 27,2015
1
people found
this helpful
this helpful
Every member of staff I had met and the service they gave me was outstanding. I have used them for many properties in which they have found me great tenants and deal with any concerns they have. Not only that but also property management and ...
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May 20,2015
May 20,2015
1
people found
this helpful
this helpful
My experience of dealing with Nelson had been very good and I found this agent friendly and flexible. I had prompt replies to my queries and issues related to the property had been sorted fairly quickly....
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Mar 31,2015
Mar 31,2015
1
people found
this helpful
this helpful
We received an excellent service at every step of the sale. Michael negotiated a brilliant price we were very pleased with indeed. We really appreciated that the flat was marketed with great pictures and a suitable buyer was found very quickly. We were able to ...
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Comment on agent fees
Very pleased.
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Mar 25,2015
Mar 25,2015
1
people found
this helpful
this helpful
first of all very friendly , they have listen what we request, lots of views , flat/houses where as we request, they found us place in 0 time, VERY helpful with the payment ,also free tips for each place ;)
i recommend this agent to anybody... they are ...
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Comment on agent fees
very good fees and again they are flexible with that
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Mar 17,2015
Mar 17,2015
1
people found
this helpful
this helpful
Michael and the guys at Nelsons, were extremely knowledgeable and helpful. I have used them for sales and lettings in the past.
I would recommend them to anyone looking to rent or sell / buy...
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Mar 10,2015
Mar 10,2015
1
people found
this helpful
this helpful
The guys at Nelson's have been great, from listing my property to organising viewings and managing my property. I would recommend them as they are very efficient, professional and friendly. What I also like about the staff at Nelson's is the way they communicate. They ...
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Mar 06,2015
Mar 06,2015
1
people found
this helpful
this helpful
I used the services of Nelsons on London Bridge for a number of years. They always found suitable, reliable tenants and were able to sell the property promptly at the price I asked for....
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Comment on agent fees
Agents fees were normal, not above average.
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Mar 06,2015
Mar 06,2015
1
people found
this helpful
this helpful
Nelsons were professional from start to finish. they dealt with the vendors, solicitors and paperwork. More importantly, they sold a property in Greenwich for a higher price that the local agents were offering me. they were quick to reply to emails and calls made and ...
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Comment on agent fees
Nelsons fees were very competitive as I paid far less than with the other agents quotations.
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Feb 11,2015
Feb 11,2015
1
people found
this helpful
this helpful
Nelsons did a fantastic job in letting my property, from start to finish. Hassle free, very informative, efficient, professional, to name a few! The lettings team were very organised and thorough, Michael did an amazing job and so did muniza ensuring the move in was ...
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Comment on agent fees
Very reasonable
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Feb 10,2015
Feb 10,2015
1
people found
this helpful
this helpful
I would like to thank Nelsons for finding me somewhere to stay so quickly and efficiently.
All members of staff were friendly and professional, I would definitely recommend there services....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Any complaints should be made in writing and sent to one of our Company Directors:
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Last updated at 11:03 AM 30/10/2017 by allAgents
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