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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
2.9/5, 32 Reviews
50% Recommended
100% letting valuation accuracy
73% letting fee satisfaction
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By : 'jmsdool'
Services : Letting(As a Tenant)
Would you recommend ? : No
An absolutely disgusting service that still hasn't ended. Dates to move in changed with less than 48 hours notice, flat dirty upon arrival, numerous maintenance issues still not resolved. Inventory still not returned, moved in mid June and now its October. Over charged me and failed to tell me about it, I realised when 2 months later I went through my accounts and then had to ask for a refund, which I did receive, but with not a single apology. Emails and phone calls not returned, unless they want something. Agent was surprised when 2 months after moving in called and asked if I was happy to have prospective buyers shown around, I have a 1 year contract paid in advance, to be told under no circumstances was anybody coming round to view the property. At all costs avoid this agency, I have noticed they have all of a sudden had some good reviews, can only assume they are written by employees instead of genuine customers. If they are genuine I am sure they will come to regret any positive comments a s the tenancy progresses
By : Sophie Jones
Oct 13, 2015Hello jmsdool. Thank you for writing your review on AllAgents and mentioned in my email to you on 5th August, you have received apologies from myself, Adam Snape and Rhea Kennedy for the inconvenience you encountered moving into the property. As previously mentioned, as soon as we realised the condition of the property would not be acceptable, we tried to re-arrange the tenancy start date. This was not an option for you so we tried to limit the inconvenience as much as possible. The day that you collected your keys you did have to wait for the cleaner to complete the clean, but that was the best we could do under the circumstances. We returned your application fee to you in full and offered an additional £100 as a gesture of goodwill because we were sympathetic to the position you found yourself in. I do not believe that is 'disgusting customer service'. The outstanding maintenance issues, as you know, remain as such because your landlord has not given their consent for them to be completed. They are non-essential repairs. The other outstanding repair lies with the building management who are trying to reach a conclusion to this as quickly as possible but sourcing parts is proving very difficult. I am sorry that you have not received your amended inventory, this will be sent to you without delay. Currently, without this document you are not suffering a loss. No emails or phone calls have remained unanswered, as described in my email to you on 5th August: "Having checked our phone records (attached for your reference), I have noticed that only 1 voicemail was left for Rhea on Friday 12 June at 15.52. All other times you called her, you hung up the phone once her voicemail had kicked in. Unless an actual voicemail was left, staff have no way of knowing that they have missed a call. Rhea's voicemail takes 12 seconds to complete, until the option to speak is available. Apart from a call on Thursday 11 June at 14.39 with a voicemail of 38 seconds in length and one on Friday 12 June at 15.52 with a voicemail of 32 seconds in length, no other voicemails were left for Rhea because you had hung up the phone before then. " Both of the voicemails you left for Rhea were responded to on the same day. The phone call you received from Thornley Groves was not in order to show a prospective buyer round the property. This visit was to undertake a sales valuation. The Landlord wished to know the value of the property in today's market, which they are entitled to do. Nothing could be done in terms of selling the property without your consent and if you agreed you would be within your rights to remain in the property for the duration of the fixed term tenancy. I would also like to assure you that all of the compliments are genuine and from our customers. AllAgents check IP addresses to make sure that they are genuine and we verify all comments made on the website. Your assumptions are incorrect. It is regrettable that your experience so far has been a negative one, but we have done as much as we could to assist and our reasonable financial offer to you was rejected. Sophie Jones
No procedure set.
Last updated at 12/1/2016, 10:29:33 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 73.00% | £595 | £1,400 |
Thornley Groves
84 Tib Street, Manchester, Greater Manchester
M4 1LG
0161 245 1111
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Cal'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : PR3
Useless estate agent if you looking for someone to manage your property. Irresponsible and don’t care about landlord. They don’t do anything and the so called property manager are just useless and most unhelpful... Read Full Review
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By : 'Luciano'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : M8
Before my letting agreement start was everything perfect but after move I found a very bureaucratic company with a lot of useless process and complicated staff. When I moved I found the house really dirty. I paid another person to clean and I also helped. Beside the wash machine I found a rat and ... Read Full Review
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By : 'Happy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
My partner and I had been given the horrid surprise of having our rent raised by £200 by our previous landlord and needed to find a new property quick. We began our search and were constantly let down by other estate agents. They wouldn't call back, they had poor people skills...all adding... Read Full Review
By : Emily Sparrow
Feb 26, 2016Many Thanks for taking the time to post a review in relation to the great service you have received from Laura! I am really please you are satisfied and we meet your expectations. We are always ...
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Marc
By : 'Beth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M1
I had a great experience using Thornley Grove - Marc was very supportive throughout the process and did his best to make it as stress free as possible. Thank you for your help and we look forward to moving into our new... Read Full Review
By : Emily Sparrow
Feb 26, 2016Many Thanks for taking the time to post a review in relation to the great service you have received from the team here at Thornley Groves. I am really please you are satisfied and we meet your ...
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abigail
Laura
By : 'Olivia'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : M154
Myself and my boyfriend booked some viewings for one bed flats through the Thornley Groves site, whereby we did not recieve any form of confirmation. Dissapointed, we rang up and booked over the phone. Didnt catch the name of the female receiver on the phone, but they were polite and friendly! The... Read Full Review
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Laura
By : 'Carine'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : M47D
I went to the agency to find a new flat in Manchester for my partner and I. We had quite some time to find a flat but we knew that nice properties in Manchester could be gone very quickly. Laura sent me all the properties that matched my requirements. After the first viewing, I thought the flat was ... Read Full Review
You never want to pay fees, but obviously you have to. Laura wa very clear about everything we would have to pay (the same day to secure the property, and on the move in date).
You never want to pay fees, but obviously you have to. Laura wa very clear about everything we would have to pay (the same day to secure the property, and on the move in date).
By : Emily Sparrow
Feb 26, 2016Many Thanks for taking the time to post a review in relation to the great service you have received from Laura! I am really please you are satisfied and we meet your expectations. We are always ...
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Marc
By : 'Juan'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : M1
Marc is very helpful in organising the viewings and answering all the questions I have regarding the property. I strongly recommend him and the agency for your choice of new home in the... Read Full Review
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Marc
Jo
By : 'Jo'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : M4
Marc was very friendly and polite when showing us round a couple of properties, he is great at what he does, we felt very at ease when dealing with him, great... Read Full Review
Ridiculously overpriced
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Laura
Marc
By : 'Tenant'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M15
Contacted virtually all estate and letting agents in Manchester over 2 month period Autumn 2015 trying to secure an apartment to rent (including those with 4 & 5 star reputation!). Only Thornley Groves gave me regular contact and communications and secured me an apartment. Whereas other... Read Full Review
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abigail
By : 'Stella'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : M1
Abigail was a fantastic agent. I've dealt with so many estate agents in the past, and she stood out as being genuine, honest, and highly competent. It was refreshing to have such a positive experience, and Abigail has left me with an excellent impression of Thornley Groves. Many... Read Full Review
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By : 'Claire'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : M15
Laura (Murphy!) was super helpful, picked me up for my appointment, was genuinely trying her best to find me and my partner a new apartment. We found the perfect place thanks to Laura, I couldn't be happier with her customer service and invaluable... Read Full Review
Discount on fee's much appreciated however do find the admins fees quite high!
Discount on fee's much appreciated however do find the admins fees quite high!
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Marc
By : 'Ryan'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : M4
Following an earlier enquiry more than a month back, Marc sent regular updates with possible properties. When I enquires again in person in the office he was able to make two appointments for the next day for two properties that suited my needs. As I needed to move out my current property within... Read Full Review
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Oliver
Laura
By : 'John'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : M1
Integrity and honesty is what you want from an agent and Oliver at Thornley Groves has both. Rented the property within 2 weeks from initial visit and the team have done a nice job with settling in new tenant and have generally exceeded my expectations. Thank... Read Full Review
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Oliver
By : 'cdlynham'
Services : Letting( As a Owner )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : M4
The property in question is a two bed flat on the border of the Northern Quarter in Manchester. It was for my son until he got married earlier this year, so this whole process was new and a little daunting. Oliver came and clearly explained everything including the fees, so what they would do if... Read Full Review
There is a large rental market in Manchester especially with the universities, hence the agents need to be competitive and flexible so I was able to negotiate what I felt was a good deal. Oliver was very relaxed and easy to deal with when it came to discussing the agent fees.
There is a large rental market in Manchester especially with the universities, hence the agents need to be competitive and flexible so I was able to negotiate what I felt was a good deal. Oliver was very relaxed and easy to deal with when it came to discussing the agent fees.
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abigail
By : 'Neofytos'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : M4
Abigail was there since day one to provide support and detailed information through this process. Always cheerful and ready to help she made the procedures clear and neat. Definitely the best agent i ever had to deal... Read Full Review
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By : 'jmsdool'
Services : Letting( As a Tenant )
Would you recommend ? : No
An absolutely disgusting service that still hasn't ended. Dates to move in changed with less than 48 hours notice, flat dirty upon arrival, numerous maintenance issues still not resolved. Inventory still not returned, moved in mid June and now its October. Over charged me and failed to tell me... Read Full Review
By : Sophie Jones
Oct 13, 2015Hello jmsdool. Thank you for writing your review on AllAgents and mentioned in my email to you on 5th August, you have received apologies from myself, Adam Snape and Rhea Kennedy for the ...
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Laura
By : 'Danielle'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : M4
I originally sent a request through rightmove to view a property, which led to a follow up call from Laura Moar. In recent weeks I've had numerous other calls from letting agents arranging viewings but Laura was the first person to actually sound interested. That's pretty rare! Laura has kept in... Read Full Review
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Marc
By : 'Tony'
Services : Letting( As a Owner )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : M4
Fantastic team work from Thornley Groves;- Marc at the Northern Quarter branch assisted in re- marketing our property and advised us on an achievable rent which was better than we were thinking originally. Blair Gray a consultant at Southern Gateway Branch managed to find suitable tenants who... Read Full Review
Seems reasonable bearing in mind the superb service.!!
Seems reasonable bearing in mind the superb service.!!
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By : 'JH'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : M4
Very poor communication throughout the application and tenancy. Just to get through to the office takes multiple attempts and they never ring back despite promising to do so. We had multiple issues within our flat from the start and the maintenance team were completely useless and it was often... Read Full Review
More professionalism - don\'t say you\'ll ring back and then don\'t. Customer care - sort issues out promptly and follow up after work has been carried out to ensure things are sorted.
Expensive, but better than a lot of other agents.
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By : 'Henry'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M15
I have rented properties from some pretty bad estate agents before, but I have to say the Thornley Groves are the absolute worst by a mile! I am normally a very reasonable person, but the amount of unnecessary stress that Thronley Groves has put me through has probably aged me a couple of years.... Read Full Review
