Burton-on-trent, Burton-on-Trent, DE14
2.7/5, 10 reviews
40% recommended
0% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction

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“The service at Frank Innes in Burton is absolutely disgraceful. ......”

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Oct 01,2015
Minithumbdown
By: 'Katie'
Oct 01,2015
1 people found
this helpful
The service at Frank Innes in Burton is absolutely disgraceful. Lara and Luke both need to watch their tone of voice and their aggressive, rude manner in which they speak to customers!! I would never in a million years use this company in future to rent my house out with or to sell / buy through them again and I wouldn't recommend them either. They need to remember that it's us paying their wages before they gob off all the time. Disgusting!!!
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Latest Reviews

View all Reviews 10
23rd Feb 2024
reviewed by 'Cristina'
“I want to share my experience with Acenty. Very friendly and helpful people. Quickly answered and devoted. I really appreciate ......”
20th Jul 2022
reviewed by 'Sarah'
“Very helpful, friendly and approachable Excellent customer service highly recommend Dawn was especially helpful with the details in purchasing our ......”
21st Apr 2022
reviewed by 'Shania'
“Great experience, very reliable, would recommend to others. Always happy to help and very easy to talk too. Absolutely brilliant...”
8th Feb 2022
reviewed by 'Penelope Upton'
“Excellent thorough experience of taking down essential information to help us find our new home! Dawn could not have been ......”
30th Oct 2021
reviewed by 'Zack w'
“Quick at getting you . No shits given after The property had several issues that only became apparent once we moved ......”
12th Oct 2019
reviewed by 'Sabine'
“Absolutely disappointed about the work of agencie in FOUR months term they can't even find a solution to fix a ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Frank Innes
184 High Street
Burton-on-Trent
East Staffordshire
DE14 1HN
01283 591310

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 67% £140,000 £187,000
Lettings 100% 83% £650 £650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 2 2 0 0 1 1 1 2
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Highly recommended...”

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Feb 23,2024
Minithumbup
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Amy
By: 'Cristina'
Feb 23,2024
0 people found
this helpful
I want to share my experience with Acenty. Very friendly and helpful people. Quickly answered and devoted. I really appreciate their kindness and support....
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“Very helpful, friendly and approachable Exce......”

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Jul 20,2022
Minithumbup
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Dawn
By: 'Sarah'
Jul 20,2022
0 people found
this helpful
Very helpful, friendly and approachable Excellent customer service highly recommend Dawn was especially helpful with the details in purchasing our property Thank you very much x...
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“Great experience...”

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Apr 21,2022
Minithumbup
By: 'Shania'
Apr 21,2022
0 people found
this helpful
Great experience, very reliable, would recommend to others. Always happy to help and very easy to talk too. Absolutely brilliant...
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“Excellent thorough experience of taking down relevant information...”

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Feb 08,2022
Minithumbup
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Dawn
By: 'Penelope Upton'
Feb 08,2022
0 people found
this helpful
Excellent thorough experience of taking down essential information to help us find our new home! Dawn could not have been more professional and delightful to deal with in securing a viewing for us and for once listening to what we are looking for. The best ...
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“Quick at getting you . No shits given after......”

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Oct 30,2021
Minithumbdown
By: 'Zack w'
Oct 30,2021
0 people found
this helpful
Quick at getting you . No shits given after The property had several issues that only became apparent once we moved in In no way habitable...
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“Absolutely disappointed about the work of age......”

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Oct 12,2019
Minithumbdown
By: 'Sabine'
Oct 12,2019
1 people found
this helpful
Absolutely disappointed about the work of agencie in FOUR months term they can't even find a solution to fix a hole in fense....
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“Absolute disgraceful agents,if they worked for me i would ......”

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Oct 10,2015
Minithumbdown
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Lara
By: 'jm'
Oct 10,2015
2 people found
this helpful
Absolute disgraceful agents,if they worked for me i would sack the lot of them,incompetant,arrogant,rude,disrespectful,not answering calls,when they did answer,they interrupted your conversation,talking over you,and,the mortgage advisor is just a person who states he can ...
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“The service at Frank Innes in Burton is absolutely disgraceful. ......”

Share on :
Oct 01,2015
Minithumbdown
By: 'Katie'
Oct 01,2015
1 people found
this helpful
The service at Frank Innes in Burton is absolutely disgraceful. Lara and Luke both need to watch their tone of voice and their aggressive, rude manner in which they speak to customers!! I would never in a million years use this company in future to ...
read full review
What agent could do to change your mind?
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“It is simply not possible to put into words how ......”

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Feb 20,2015
Minithumbdown
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Phil
By: 'PaulRobo'
Feb 20,2015
5 people found
this helpful
It is simply not possible to put into words how badly these useless "*" deal with business. They don't return calls or emails, every tiny little thing that you have to speak to them about seems like you are asking them for the most unreasonable thing ...
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What agent could do to change your mind?
Return calls/emails. Pass info over to required and CORRECT people. Change bad attitude
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By: Craig L
Feb 01, 2018
View all comments (1)
Lined up and shot? That seems harsh. I'm more of a tar and feathers man myself. ...

“Trying to push some side products while advising for the ......”

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Nov 19,2013
Minithumbdown
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Phil
By: 'Unhappy'
Nov 19,2013
1 people found
this helpful
Trying to push some side products while advising for the mortgage. Plays to be your friend. Arrogant. Not explained much! your money shark nothing else!! AVOID. Found to be the most expensive on market. Not available after 6pm as many others are!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Frank Innes, Burton-on-Trent DE14 1HN



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