50% sales valuation accuracy
100% sales fee satisfaction
Aug 26,2015
Aug 26,2015
4
people found
this helpful
this helpful
We were a few people who found a property we liked through this agency. They were very nice to us up until a holding deposit was paid. They then brought out a set of rules and that we had to provide all of the requested info for within 3-days or our holding fee would be taken away. They pretended as though that was a legal requirement and this all had been agreed. None of it had been agreed verbally or on paper.
They then provided all of their information late. The contract was not provided on time and also the details in the contract were not proper. When asked to change the contract, they took 1 week. Then then expected us to sign the same day they sent it to us, which would not have been a problem if we were all available that day. The contract then 'expired' and it took another week for the contract to be sent. The MD of the branch spoke to us on the phone ... or rather yelled at us on the phone. They have the worst customer service and have a 'blame the customer' attitude. He had to be told to calm down and to speak to us with respect - something he wasnt very good at. He also threatened to not let us move in on our agreed date and was very condescending.
On the day of move in, none of the details were given to us, codes to get in, parking for moving van etc. Not even the check in clerk new any of the details (they had to ask neighbours to help then get access to our property). We were also only provided with one key (though we were promised a specific amount) and no landlord details (though the landlord was also trying to get in contact with us). It took us 3 days to get hold of the landlord details, they said the landlord didnt want to deal with us. The landlord was absolutely lovely and managed to get us the extra keys which the agency had 'lost' within their office. The landlord also stated he was wondering if we had moved in on the move in day and wanted to have complete contact with us. He told us that he was not impressed by the agency and had been caused a lot of hassle by them. Additionally, he was annoyed they got a check in clerk as he had asked them not to as he had arranged for one himself.
I would never deal with them again even if I found the house of my dreams and would never suggest anyone deals with them. They are the worst agency ive ever dealt with (and ive dealt with a fair few). The main problem was the MD. He just had NO customer service skills and was not very good at human interaction as a whole. They just really messed us around.
They then provided all of their information late. The contract was not provided on time and also the details in the contract were not proper. When asked to change the contract, they took 1 week. Then then expected us to sign the same day they sent it to us, which would not have been a problem if we were all available that day. The contract then 'expired' and it took another week for the contract to be sent. The MD of the branch spoke to us on the phone ... or rather yelled at us on the phone. They have the worst customer service and have a 'blame the customer' attitude. He had to be told to calm down and to speak to us with respect - something he wasnt very good at. He also threatened to not let us move in on our agreed date and was very condescending.
On the day of move in, none of the details were given to us, codes to get in, parking for moving van etc. Not even the check in clerk new any of the details (they had to ask neighbours to help then get access to our property). We were also only provided with one key (though we were promised a specific amount) and no landlord details (though the landlord was also trying to get in contact with us). It took us 3 days to get hold of the landlord details, they said the landlord didnt want to deal with us. The landlord was absolutely lovely and managed to get us the extra keys which the agency had 'lost' within their office. The landlord also stated he was wondering if we had moved in on the move in day and wanted to have complete contact with us. He told us that he was not impressed by the agency and had been caused a lot of hassle by them. Additionally, he was annoyed they got a check in clerk as he had asked them not to as he had arranged for one himself.
I would never deal with them again even if I found the house of my dreams and would never suggest anyone deals with them. They are the worst agency ive ever dealt with (and ive dealt with a fair few). The main problem was the MD. He just had NO customer service skills and was not very good at human interaction as a whole. They just really messed us around.
What agent could do to change your mind?
- They should not have set down fake rules after money was put down - They should have communicated better (their communication was not very good at all) - They should not have threatened us about holding fee and move in date for no valid reason - They should not have been rude to us down the phone - They should have taken a customer service course - They should have arranged our move in properly and had all our keys ready - really unorganisedAttached Filesnbsp;
Comment on agent fees
The agency fee's were standard and that was the only good thing about the property although they didnt check us into the property and didnt have anything ready therefore we should have been awarded a discount. Additionally the check in clerk was not needed as the landlord had arranged for one that he would pay for, so we had to pay for a service that was not requested.
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Latest Reviews
13th Feb 2024
reviewed by 'Benjamin'
21st Jun 2023
reviewed by 'Ayah'
27th Jul 2022
reviewed by 'Fei'
4th Jul 2022
reviewed by 'Francesca'
10th Sep 2021
reviewed by 'Guru'
15th Feb 2021
reviewed by 'Kiran Ram'
Opening Hours
Address
Dexters
39 Westferry Road
Canary Wharf,London
Greater London
E14 8JH
020 7517 1199, 020 7517 1190
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 12 | 2 | 10 | 16 | 0 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 13,2024
Feb 13,2024
0
people found
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this helpful
They just care about their fee, when viewings came at the end of tenancy they were harassing me and calling despite me saying I am on holiday sometimes even 5 times in a row when I didn’t pick up.
It is only when I told ...
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Jul 11, 2024
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(1)
Dear Benjamin, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team ...
Jun 21,2023
Jun 21,2023
1
people found
this helpful
this helpful
Avoid as a landlord!!!
Dealing with Dexters Canary Wharf as a landlord has been a complete waste of time. After couple of weeks of advertising my flat on Zoopla, they managed to find one tenant that could only move in 1.5 months after my ideal move ...
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Sep 12, 2023
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(1)
Dear Ayah, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us at [email protected] and we would be happy to look into this further. Kind regards, Asma Chughtai, Customer Relations Team ...
Jul 27,2022
Jul 27,2022
1
people found
this helpful
this helpful
Becareful your deposit
P1 I refused for more people to come in, they brought more than 17 groups in my home within 5 days, and taking picture and vedio. Causing me mentle health issues as I got covid.
P2 threatened me, if I don't allow in they ...
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Jul 04,2022
Jul 04,2022
1
people found
this helpful
this helpful
We rented for 4 years and left on June 15. Dexters keeps saying our deposit was cleared and they will refund it in full, but we haven’t seen any money in 20 days. This is just the final straw of the carelessness provided throughout our tenancy. They ...
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Aug 11, 2022
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(1)
Dear Francesca, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this for you. Many thanks. Kind regards, Ria Burton, Customer Relations Team ...
Sep 10,2021
Sep 10,2021
0
people found
this helpful
this helpful
It has been a breath of fresh air dealing with Dexters and the staff at the Westferry Office in Canary Wharf especially John, Ruby and Lydia. This, after a disastrous time with another agent. Dexters have been extremely helpful and held our hand in guiding ...
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Jan 17, 2022
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(1)
Dear Guru, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Ria Burton, Customer Relations Team ...
Feb 15,2021
Feb 15,2021
0
people found
this helpful
this helpful
This agency is the really amazing with the tailor made personal touch . They are very professional and understanding , in the current market the agency was very flexible and the Manager John Miller was flexible to my needs and a change in circumstance. 100 percent for customer ...
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Feb 16, 2021
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(1)
Dear Kiran, Thank you for leaving a five star review and will bring your comments to the attention
of the Director for the office. Kind regards, Sarah ...
Dec 01,2020
Dec 01,2020
0
people found
this helpful
this helpful
Have been using Dexters in Canary Wharf for FIVE years now-really happy-about to give a new instruction-for me the key person is Chantel Morgan-a legend.
Michael at NPW...
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Jan 22, 2021
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Dear Michael, Thank you for your five star review! I will ensure your comments are passed onto Chantel and her Director. Kind regards, Sarah Tranter ...
Aug 30,2019
Aug 30,2019
0
people found
this helpful
this helpful
We have moved from Germany to England. The first days we came here without any idea of how to go about renting an apartment we finally came across Dexters. We had the luck to meet Ruby Jones. We felt as if we were in very ...
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Aug 30,2019
Aug 30,2019
0
people found
this helpful
this helpful
We have just recently rented a flat through Dexters and the experience has been absolutely great! Moving to the UK for the first time can be quite overwhelming but Ruby Jones made the process so easy for us. She always responded to all our questions, ...
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Dec 21,2018
Dec 21,2018
0
people found
this helpful
this helpful
Zora was a grate help in finding a place we call home now. I would recommend her to any one...
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Comment on agent fees
I don't no how much is the normal agent fee as it was my first house to rent in uk
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Dec 20,2018
Dec 20,2018
0
people found
this helpful
this helpful
Dexters helped to secure a really good property below market price. That was partially luck.. but they called me as soon as the property became available and I was the first viewer to see it and took it immediately.
With maintenance so far so good. ...
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Comment on agent fees
Relatively high, but within market range
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Sep 26,2018
Sep 26,2018
1
people found
this helpful
this helpful
A big thank you to Zhora who looked after me in a most positive and professional manner and took care of all the little details making the lettings procedure a seamless experience. Well done!...
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Nov 13, 2018
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(1)
Dear Oliver, I will pass you kind comment on to Zhora and her Manager. I have no doubt she will be thrilled you have taken the time to post this review for her. I would like to wish you all the best and thanks again. Kind regards- Marilyn ...
Sep 07,2018
Sep 07,2018
1
people found
this helpful
this helpful
Kevin takes well care of his clients. He's been working on my case during the last months. I really appreciate his in-time communication and great patience to helping me find out suitable properties for me. So far he is one of the best agents I ...
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May 29,2018
May 29,2018
11
people found
this helpful
this helpful
We were tenants at an E14 flat in Canary Wharf for 5 years. The flat was managed by Field and Sons which was acquired by Dexters. When Dexters took over, the nightmare started. A broken shower for example took three months to be fixed! We had ...
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Comment on agent fees
The agent's fees are very high given their poor service and unprofessional conduct.
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Jun 01, 2018
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(1)
Dear Sir/Madam,
Thank you for leaving your review, however I am very sorry to read that you have been unhappy regarding your experience with our Canary Wharf office. I understand that you are now in contact with Property Management Director, Carly, who has advised me that she is aware of this matter and is currently looking into this.
If you have any further queries, please do not hesitate to contact me at the email address as below. Once again, I would like to thank you for bringing thi ...
May 16,2018
May 16,2018
16
people found
this helpful
this helpful
Avoid this real Estate company at all costs else you will regret at the end of tenancy like me.
Rented 1 bed through them for a long term tenancy (3 years) and recently changed apartment. Got the apartment professionally cleaned where two cleaners i hired spent 7 hours ...
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Comment on agent fees
Bad
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May 21, 2018
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(3)
yes, i had multiple rounds of discussion and in the end i gave up as it was not worth my time. So, ended up paying £120 to Dexters when I had already got the apartment professionally cleaned. I am sure you can get all the details from my property manager if you wish but i am not wasting any more of my time behind you guys. Happy to update my review if you actually go into my case and do something about the £120 charge I paid. ...
May 08,2018
May 08,2018
12
people found
this helpful
this helpful
The worst experience ever after 6 years in London. They were just worried about my signature in the contract. Lack of information, very poor customer service, apathy...they didn't inform us about a big issue in the property. Absolutely frustrated due to their behaviour on us. ...
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May 11, 2018
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(1)
Dear Sir/Madam,
We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from your review, if you could contact me at the following email address with the details I would appreciate it.
My email address is [email protected]
Yours Sincerely
Marilyn
Head of Customer Relations ...
Oct 16,2017
Oct 16,2017
0
people found
this helpful
this helpful
chantel was very helpful in ensuring a smooth letting process and was very professional and knowledgeable through out the process...
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Oct 17, 2017
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(1)
Dear Lara,
I am writing to say thank you for your kind comments about the service you received from our Canary Wharf Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Oct 12,2017
Oct 12,2017
0
people found
this helpful
this helpful
Shivani has been looking after our property for the last few years. She is super conscientious about her job and deals with all our property issues in a timely and efficient manner. She will always look for the best price when having repairs done or ...
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Comment on agent fees
Fair
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Oct 17, 2017
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Dear Brenda,
Thank you for your review regarding your experience with our Canary Wharf Office. I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Oct 05,2017
Oct 05,2017
0
people found
this helpful
this helpful
I find Nathan very polite and helpful. He is always willing to assist in every way he can. True professional....
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Comment on agent fees
Very fair commission.
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Oct 17, 2017
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(1)
Dear Siri,
Thank you very much for your great review regarding our Canary Wharf Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Oct 05,2017
Oct 05,2017
0
people found
this helpful
this helpful
Chantel was very proactive and helped me to find a new tenant within a matter of days. Her actions were swift, clear and concise. Made this procedure much easier to deal with....
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Comment on agent fees
Good
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Oct 17, 2017
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(1)
Dear Kit,
Thank you very much for your great review regarding our Canary Wharf Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Sep 11,2017
Sep 11,2017
42
people found
this helpful
this helpful
We moved into a property who dealth with a different agent at the time, found out dexters has taken over that agent when we moved out, found staff awfully rude and ignorant, specially branch manager, all they ever cared for was alot of unnecessary charges ...
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Sep 15, 2017
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(1)
Dear Clara,
I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Kind regards,
Marilyn Head of Customer Relations ...
May 04,2017
May 04,2017
38
people found
this helpful
this helpful
Very shocked about the unprofessional and rude behaviours of this agent and the staff*.
Calling the the current tenant 'silly' and insist to conduct inspection after 24 hours as Mr. Ryan Morgan suspected that we are 'hiding' something and he thought he has been delayed as ...
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Comment on agent fees
Not worthy.
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May 08, 2017
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(1)
Dear Jason, I am sorry that your experience with Dexters has been disappointing. Although things don't always go as well as expected with all our clients and customers our overall rating on AllAgents and Google is on average over 4.5. As you are aware, we are looking into the points you have raised as it is never our intention to have any unhappy customer. We actively respond to feedback received as we want to ensure that we are constantly working to achieve a 5 star service. Kind regards, ...
Mar 18,2017
Mar 18,2017
0
people found
this helpful
this helpful
Elmira is helpful and competent. Whenever the problem arises she is there n quickly sort it out efficiently, always willing to help. The whole branch staffs are very pleasant. Brilliant!...
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Comment on agent fees
Could be lower!
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Mar 23, 2017
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(1)
Dear Sir/Madam,
Thank you very much for your lovely review regarding our Canary Wharf Office.
Feedback is very important to us and we appreciate you taking time to post this review.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 14,2017
Mar 14,2017
33
people found
this helpful
this helpful
This is the worst estate agent I came across in 7 years living in London. I moved out from the flat I lived in for 3 months and decided to move out to live with my girlfriend. I found a replacement but they told me on the ...
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Comment on agent fees
That's a rip off. The most expensive I've ever had.
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Mar 08,2017
Mar 08,2017
0
people found
this helpful
this helpful
Nathan Walter was very polite and friendly, also super helpful which made renting process fast and the whole experience very pleasant....
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Mar 08, 2017
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(1)
Dear Egle,
I wanted to say thank you for your kind comments about the service you received from our Canary Wharf Office.
We really appreciate you taking time to post this review as feedback is very important to us.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Head of Customer Relations ...
Mar 08,2017
Mar 08,2017
0
people found
this helpful
this helpful
I am very happy with the service provided by Chantel. She is extremely helpful and patient. I would definitely recommend her to a friend....
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Comment on agent fees
Fair price
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Mar 08, 2017
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(1)
Dear Grace,
Thank you very much for your lovely review regarding our Canary Wharf Office.
Feedback is very important to us and we appreciate you taking time to post this review.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Plews Head of Customer Relations ...
Mar 03,2017
Mar 03,2017
0
people found
this helpful
this helpful
Nathan it has been very helpful while we were looking for a flat.
He is very competent and passionate for his job and willing to help us on our mission.
Thank you very much...
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Comment on agent fees
Probably a bit too high
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Mar 06, 2017
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(1)
Dear Francesco,
Thank you for your review regarding your experience with our Canary Wharf Office.
I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Plews Head of Customer Relations ...
Mar 01,2017
Mar 01,2017
0
people found
this helpful
this helpful
Chantel is such a pleasure to deal with; efficient; professional; personable and helpful. A real asset to that company! I wouldn't hesitate going to Chantel for any property related issue....
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Mar 01, 2017
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(1)
Dear Sir/Madam,
Thank you for your feedback. I am the Head of Customer Relations here at Dexters and it is always nice to read about happy customers.
Thank you once again for your kind comments and we wish you all the best for the future.
Kind regards,
Marilyn ...
Feb 28,2017
Feb 28,2017
0
people found
this helpful
this helpful
Efficient, honest and very helpful. Always gets the job requested or any problem solved and sorted. Honestly wish all agents were at her standard....
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Feb 28, 2017
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Dear Sam,
I wanted to say thank you for your kind comments about the service you received from our Canary Wharf office.
We really appreciate you taking time to post this review as feedback is very important to us.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Head of Customer Relations ...
Feb 24,2017
Feb 24,2017
0
people found
this helpful
this helpful
Chantel Morgan has been looking after my property for years. She is super efficient and a pleasure to deal with....
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Feb 28, 2017
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(1)
Dear Suzanna,
Thank you very much for your lovely review regarding our Canary Wharf Office.
Feedback is very important to us and we appreciate you taking time to post this review.
I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Head of Customer Relations ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I am really sorry to hear that you have been unhappy with the service provided by our Square Mile Canary Wharf branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn