Stirling Ackroyd
Chiswick, London, W4
4.8/5, 169 reviews
96% recommended
100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
86% lettings fee satisfaction

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“Renting out my beautiful flat in Sutton Court, Chiswick had ......”

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Aug 25,2015
Minithumbup
By: 'Dr'
Aug 25,2015
0 people found
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Renting out my beautiful flat in Sutton Court, Chiswick had became somewhat of a nightmare. I was bombarded by numerous Estate Agents in the area (and there are many!) who promised to find tenants in a short space of time and for the asking price. One Agent in particular would show numerous prospective tenants round my flat, suggest offers which were unsuitable as the person was not earning sufficiently to pay the rent or was planning to moving a whole month later!
At around this time, Matt Huybrechts from Townends in Chiswick emailed me. I was impressed with his calm manner. He didn't pressurise me to sign papers on the spot, nor did he do the usual hard sales pitch. He found the right tenants, i.e. professionals in my line of work, for me within days. They love the flat and I am happy and relieved. Thank you for a job well done!
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Latest Reviews

View all Reviews 169
6th Dec 2021
reviewed by 'Ismahil Dehghani'
“I rented the place from Town Ends, They didn't check the place properly before renting it out. First few months ......”
29th Jan 2021
reviewed by 'Simona'
“I had a very pleasant experience and they were very helpful! They patiently provided me with all the information and ......”
21st Dec 2020
reviewed by 'christine'
“Ryan MaherVery friendly and so so helpfulShowed us around and gave us great advise as we are still new to ......”
3rd Aug 2020
reviewed by 'Rosetta'
“I had a very pleasant experience when renting out my property recently. Honor who heads the Chiswick office is extremely ......”
25th Oct 2019
reviewed by 'tom'
“Dawn and Aggie were brilliant. They pitched my property perfectly and I accepted an offer within a couple of weeks ......”
8th May 2017
reviewed by 'Rich'
“Property uploaded very quickly and several tenants viewed that night. Suitable offers negotiated and tenant confirmed. Quite seamless, from listing ......”
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stirling Ackroyd
440 Chiswick High Road
Chiswick,London
Greater London
W4 5TT
020 8994 7022

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £425,000 £600,000
Lettings 93% 86% £1,000 £3,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
56 1 54 3 32 0 18 1 3 1
Areas covered
  • TW8
  • Chiswick, Bedford Park,
  • W3
  • Brentford, Kew,
  • W4
  • Strand on the Green, Acton
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Rankings
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“I rented the place from Town Ends, They didn'......”

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Dec 06,2021
Minithumbdown
By: 'Ismahil Dehghani'
Dec 06,2021
0 people found
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I rented the place from Town Ends, They didn't check the place properly before renting it out. First few months showering with cold water. Heating doesn't work, never worked at all. I can keep going on for hours about how they're behaving… I have had ...
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By: Josephine
Jun 09, 2022
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I am extremely sorry to hear that you got cold. Had you of grown more hair like a monkey then this may have helped somewhat… so I have heard… I hope that you have found yourself a new and significantly warmer climate now. Take care ?? ...

“I had a very pleasant experience and they wer......”

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Jan 29,2021
Minithumbup
By: 'Simona'
Jan 29,2021
0 people found
this helpful
I had a very pleasant experience and they were very helpful! They patiently provided me with all the information and guided me through all the steps. Thank you for everything!...
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“Ryan MaherVery friendly and so so helpfulSh......”

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Dec 21,2020
Minithumbup
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Ryan
By: 'christine'
Dec 21,2020
0 people found
this helpful
Ryan Maher Very friendly and so so helpful Showed us around and gave us great advise as we are still new to the UK Ryan went above and beyond Thank you...
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“I had a very pleasant experience when renting......”

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Aug 03,2020
Minithumbup
By: 'Rosetta'
Aug 03,2020
0 people found
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I had a very pleasant experience when renting out my property recently. Honor who heads the Chiswick office is extremely professional in manner, and work ethic. She was readily available to guide with administrative problems, and efficient in following up queries. Property turned around quickly ...
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“Dawn and Aggie were brilliant....”

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Oct 25,2019
Minithumbup
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Aggie
By: 'tom'
Oct 25,2019
1 people found
this helpful
Dawn and Aggie were brilliant. They pitched my property perfectly and I accepted an offer within a couple of weeks - in a difficult market. Always pleasant to deal with and very professional. What more could I ask for?...
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“Property uploaded very quickly and several tenants viewed that night. ......”

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May 08,2017
Minithumbup
By: 'Rich'
May 08,2017
3 people found
this helpful
Property uploaded very quickly and several tenants viewed that night. Suitable offers negotiated and tenant confirmed. Quite seamless, from listing to move in date....
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Comment on agent fees
Fees negotiated to acceptable level.
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“Very professional duo and they worked great with each other ......”

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Apr 17,2017
Minithumbup
By: 'Ferry'
Apr 17,2017
2 people found
this helpful
Very professional duo and they worked great with each other to ensure everything went ahead as smoothly as possible with my tenancy....
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Comment on agent fees
GOOD
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“The service was great and Erol answered all my queries ......”

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Mar 13,2017
Minithumbup
By: 'Teni'
Mar 13,2017
1 people found
this helpful
The service was great and Erol answered all my queries in an efficient manner. I was very happy with the professionalism and friendly approach and would recommend using Townends. Thank you to Erol and the team....
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Comment on agent fees
Good
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“I cannot recommend Townends highly enough. Sam has been responsible ......”

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Mar 02,2017
Minithumbup
By: 'Tara'
Mar 02,2017
3 people found
this helpful
I cannot recommend Townends highly enough. Sam has been responsible for letting my flat, which involved a lot of complications and dramas, which he dealt with in a really professional and calm way and really made me feel that my property is in safe hands ...
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Comment on agent fees
As mentioned, slightly higher than other agencies - but utterly worth it.
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“Had good experience with Sam. He listened to our expectations ......”

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Mar 02,2017
Minithumbup
By: '3'
Mar 02,2017
2 people found
this helpful
Had good experience with Sam. He listened to our expectations and found the best property for us. Him and his team managed to help us to move in within a few days. Highly recommended by us....
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Comment on agent fees
In line with other agents
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“I was very impressed how quickly they managed to let ......”

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Feb 24,2017
Minithumbup
By: 'Dr.'
Feb 24,2017
1 people found
this helpful
I was very impressed how quickly they managed to let my flat the first time I used Townends a couple of years ago. So went back to them when my tenant moved out. Again they managed to find a suitable tenant within a week. The ...
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Comment on agent fees
competitive
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“Ben undertook the photographs and marketing of our property. He ......”

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Jan 18,2017
Minithumbup
By: 'Marcus'
Jan 18,2017
1 people found
this helpful
Ben undertook the photographs and marketing of our property. He promoted the property well and dealt with buyers professionally. Ben was also really good at managing purchasers who had unrealistic expectations of post Brexit properties....
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No comment
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“** is a very helpful professional. Always polite, patient, friendly and ......”

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Oct 27,2016
Minithumbup
By: 'Peter'
Oct 27,2016
1 people found
this helpful
** is a very helpful professional. Always polite, patient, friendly and he's always willing to go the extra mile. We have recommended him to our friends who were looking to rent/buy. They all had very positive review of him....
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“Good transaction and thanks to Sam for making this relatively ......”

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Aug 22,2016
Minithumbup
By: 'Charles'
Aug 22,2016
1 people found
this helpful
Good transaction and thanks to Sam for making this relatively easy and responding to our queries quickly and within timely manner. Very professional with friendly and helpful attitude. Highly recommended Sam and his team in Chiswick. Thanks...
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Comment on agent fees
Good - pretty standard in comparison to other agents but its justifiable with the service you get!
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“Sam has been extremely responsive, knowledgeable and amiable throughout the ......”

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Aug 18,2016
Minithumbup
By: 'Jerome'
Aug 18,2016
1 people found
this helpful
Sam has been extremely responsive, knowledgeable and amiable throughout the transaction. I would recommend Sam without a doubt for those looking to rent a property in Chiswick....
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“Sam was very helpful and pleasant to do business with. ......”

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Aug 15,2016
Minithumbup
By: 'M.J'
Aug 15,2016
1 people found
this helpful
Sam was very helpful and pleasant to do business with. Very smooth tenancy and he helped with all the bits which I wasn't sure about. Highly recommend him if you're looking to rent in Chiswick. M...
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Comment on agent fees
Happy with fees.
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“First time renting in UK and with having Sam and ......”

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Aug 15,2016
Minithumbup
By: 'ASTR'
Aug 15,2016
2 people found
this helpful
First time renting in UK and with having Sam and my own relocation agent everything went through fine and with no problem. We only stay in our new home for 3-4 nights a months but still very much like it....
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Comment on agent fees
GOOD
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“Dear Sam, I just want to thank you for your ......”

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Aug 12,2016
Minithumbup
By: 'Edward'
Aug 12,2016
1 people found
this helpful
Dear Sam, I just want to thank you for your help with all the check-out advice you gave me. I really do appreciate it and I thank you for taking the time to help me! Although I will be temporary working abroad for my employer ...
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Comment on agent fees
Fees are very reasonable
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“Sam was extremely professional and helpful. Always on time for ......”

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Aug 04,2016
Minithumbup
By: 'Damien.'
Aug 04,2016
1 people found
this helpful
Sam was extremely professional and helpful. Always on time for viewings and always prompt in response. Having delt with other agents Sam's performance was standout....
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Comment on agent fees
The agents fees are very high.
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“As a buyer of a property with Townends, Marc and ......”

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Jul 04,2016
Minithumbup
By: 'Adam'
Jul 04,2016
0 people found
this helpful
As a buyer of a property with Townends, Marc and Victoria were highly professional throughout and assisted in completing what proved to be a challenging purchase for reasons outside of Townends' control...
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Comment on agent fees
Not applicable
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“Sam was very polite, very friendly and helpful. I bought ......”

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Jun 16,2016
Minithumbup
By: 'BPCWood'
Jun 16,2016
2 people found
this helpful
Sam was very polite, very friendly and helpful. I bought my flat with Townends (different branch) and have always had a good experience with them....
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Comment on agent fees
in line with the market
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“Matt on Lettings and Marc on sales have for the ......”

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May 11,2016
Minithumbup
By: 'RJ'
May 11,2016
0 people found
this helpful
Matt on Lettings and Marc on sales have for the last few years provided excellent professional service levels. They know their respective markets very well and also give me useful constructive feedback when I have let and sold my investment properties. I have not tended ...
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Comment on agent fees
good
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“Great service, very professional. Matt was able to find great ......”

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May 10,2016
Minithumbup
By: 'MD'
May 10,2016
0 people found
this helpful
Great service, very professional. Matt was able to find great high quality tenants, the service was fast and efficient. Will definitely use him again in the future....
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“We were treated excellently by Victoria even when asked to ......”

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Apr 20,2016
Minithumbup
By: 'Townends'
Apr 20,2016
0 people found
this helpful
We were treated excellently by Victoria even when asked to view property a few times. She was helpful and anything she wasn't sure of she made the point of finding out for us. Marc anserwed all our queries and worries professionally and was very efficient. ...
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Comment on agent fees
Good
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“Always felt they could be trusted and always happy to ......”

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Apr 20,2016
Minithumbup
By: 'Jamie'
Apr 20,2016
0 people found
this helpful
Always felt they could be trusted and always happy to give an update and explain where we were. Found lots of buyers u like some other agencies. Very helpful in little things too like taking meter readings. Would definitely use Townends again over others....
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Comment on agent fees
Fair and competitive fee
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“We sold and bought properties at the same time using ......”

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Apr 20,2016
Minithumbup
By: 'Gonzalo'
Apr 20,2016
0 people found
this helpful
We sold and bought properties at the same time using Townends. Marc and Victoria were very professional, proactive and always available....
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Comment on agent fees
good
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“Very approachable, friendly and professional. Accommodating and able to understand ......”

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Apr 20,2016
Minithumbup
By: 'M'
Apr 20,2016
0 people found
this helpful
Very approachable, friendly and professional. Accommodating and able to understand client requirement/situation and resolve any incoming issues in timely manner. Excellent service....
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“We have sold two properties through Townends and (even with ......”

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Apr 20,2016
Minithumbup
By: 'Lisa'
Apr 20,2016
0 people found
this helpful
We have sold two properties through Townends and (even with a different management team for each sale as they were 3 years apart), always found them enthusastic, knowledgeable and approachable. Any issues were dealt with immediately (for example we weren't happy with our first set of ...
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Comment on agent fees
Competitive
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“Have apartment on three floors in Chiswick High Rd which ......”

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Apr 18,2016
Minithumbup
By: 'Terry'
Apr 18,2016
0 people found
this helpful
Have apartment on three floors in Chiswick High Rd which I refurbished in 2012 -it was in a mess - .....Matthew Huybrechts introduced himself to me when I advertised to let late 2012 with another agent .. I found Matt very helpful, very professional ....Townsend have been my ...
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Comment on agent fees
Very good....drops substantially the 2nd year
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“Sam was amazing and we had a very good experience ......”

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Apr 15,2016
Minithumbup
By: 'balazsbalazs'
Apr 15,2016
2 people found
this helpful
Sam was amazing and we had a very good experience with him. We've interacted with many estate agents and we really liked him. He listened to what we want and only showed the apartments that we were genuinely interested in. We appreciated that he didn't ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:28 PM 21/11/2017 by allAgents

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