100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Aug 24,2015
Aug 24,2015
3
people found
this helpful
this helpful
I recently left a property that was linked with Beals in Eastleigh. From the start I had issues with getting the paperwork or inventory agreed upon and it was given to me a month late. Throughout the year a continuous change in staff made it impossible to maintain who to contact when required. Upon leaving I was not given 24 hours notice prior to people viewing the property and had to call myself to ask why this was not the case. Finally when I left the deposit was supposed to be returned to 3 separate people equally. Not only was it 2 weeks later than the 10 working day policy, it all went into one tenants account which was no the agreement. When I phoned to complain I was met with a very dry and unapologetic tone and no sense of holding accountability for the companies poor communication between its branch and head office. Never again will I rent a property with this company.
What agent could do to change your mind?
The agent needs to drastically improve their communication skills across the Eastleigh branch. They need to have clear policies laid out for leaving a property. No action with deposits should be taken unless all parties on the contract have agreed to it. Need to make customers aware if there is a delay in the processing of paperwork and why. Needs to improve on communication skills when talking to customers and nothe have a nonplussed attitude.Attached Filesnbsp;
Comment on agent fees
The house is far too expensive. It was a new build that was poorly maintained. No plumbing for a dishwasher. You were not able to have a shower in the master bathroom as the walls would have be ruined as the waterproofing ie. tiling was virtually non existent. The overall space was minimal and deceptively large when the property was empty. There was noise every night through the thin walls from the neighbours. I would say the property is only worth ‚£750 a month.
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Latest Reviews
8th Aug 2019
reviewed by 'Martin'
23rd Oct 2015
reviewed by 'Kit'
24th Aug 2015
reviewed by 'Edward'
Opening Hours
Address
Beals Independent Sales and Letting Agents
8 High Street
Eastleigh
Hampshire
SO50 5LA
02380 650 999
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £124,950 | £252,500 |
| Lettings | 0% | 0% | £950 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 08,2019
Aug 08,2019
0
people found
this helpful
this helpful
We had a letter through the door in Eastleigh saying we have buyers looking to buy in your are, called them and after a couple of viewings it was sold. Didnt have to advertise or anything. Signed the contract with Liam estate manager and also ...
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Oct 23,2015
Oct 23,2015
0
people found
this helpful
this helpful
I will always be grateful to Sean, Lucy and the Beals team for helping me to sell my flat. My first estate agent hadn't mentioned the short lease as an issue and after one week has run out of viewers. I went to see Beals ...
read full review
read full review
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Aug 24,2015
Aug 24,2015
3
people found
this helpful
this helpful
I recently left a property that was linked with Beals in Eastleigh. From the start I had issues with getting the paperwork or inventory agreed upon and it was given to me a month late. Throughout the year a continuous change in staff made it ...
read full review
read full review
What agent could do to change your mind?
The agent needs to drastically improve their communication skills across the Eastleigh branch. They need to have clear policies laid out for leaving a property. No action with deposits should be taken unless all parties on the contract have agreed to it. Need to make customers aware if there is a delay in the processing of paperwork and why. Needs to improve on communication skills when talking to customers and nothe have a nonplussed attitude.Attached Filesnbsp;
Comment on agent fees
The house is far too expensive. It was a new build that was poorly maintained. No plumbing for a dishwasher. You were not able to have a shower in the master bathroom as the walls would have be ruined as the waterproofing ie. tiling was virtually non existent. The overall space was minimal and deceptively large when the property was empty. There was noise every night through the thin walls from the neighbours. I would say the property is only worth ‚£750 a month.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
