100% sales valuation accuracy
100% sales fee satisfaction
80% lettings valuation accuracy
84% lettings fee satisfaction
Aug 17,2015
Aug 17,2015
0
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We were in touch with Luke and Magdalena throughout the whole process. At first, it was Luke and once he left the company, Magdalena.
Luke was the one who showed us the house, introduced us to the landlady and explained us everything. In our first meeting in the office, when he explained everything and we talked about the rent, payments and guarantors, he told us that we could use someone who was not based in the UK as a guarantor. Based on that information, we decided to put Elisa's mother, who lives and works in Spain. We told Luke this and he knew where she lived and worked. He explained that in Lauristons, they accept guarantors from abroad and that they had done that before.
Our guarantor received all the documents, spent some time reading them, completing them and making sure everything was okay. She sent all that was needed.
After all this and once we decided to go ahead with the house, we started to get in touch with Magdalena and not Luke. We thought it was simply because she will be in charge of the second part of the process and Luke had already done his part.
It was not until ONE WEEK BEFORE THE MOVING DATE that we were told that we couldn't use a guarantor who didn't live or work in the country. Obviously we told Magdalena that Luke had told us otherwise, and it was then when we found out he didn't work there anymore and therefore there was no way of contacting him to check.
At this point, we had already agreed on leaving our previous flat, had everything packed and had contacted a moving company to help us with our things. They told us that we needed a guarantor who lived and worked here and if not, we wouldn't be able to move. We had literally no place to go. We spoke with Magdalena and she was very helpful and kind at all times. She understood the situation and knew that it had not been our fault, so she suggested us forgetting about the guarantor and paying 6 months in advance instead. Obviously we needed time to come up with that huge amount of money. A few days later we told Magdalena that we had the money but it was coming from the States and it would probably take some time to get here. We waited until Friday, ONE DAY before the moving date, to see if the momey had arrived but the bank told us that it would not be here until Monday or Tuesday the following week, that is, 2-3 days after the moving day. We spoke again with Magdalena and Silvia and agreed to move on Saturday morning as scheduled and wait until Monday to see if we had received the money. Luckily, the money arrived on Saturday and we paid the 6 months the following Monday.
Even though everything turned out to be okay and we were able to move on time, we had an incredibly bad time with all this. Not only were we misinformed by Luke Fernandez, but we were also under a lot of pressure and stress and almost left on the street due to the lack of communication within Lauristons. We had to bother our relatives, ask for money and make people waste their time for nothing.
We really expect to get some kind of apology or compensation for all this, as we are not mother as our guafantor. She received all the papers tjat needed to be completed, spent some time filling everything and doing as requested. One week before the moving day, one week, we were rold by Magdalena that it was not possible tonuse a guarantor with how things were handled and we definitely did not have a good experience. And
Luke was the one who showed us the house, introduced us to the landlady and explained us everything. In our first meeting in the office, when he explained everything and we talked about the rent, payments and guarantors, he told us that we could use someone who was not based in the UK as a guarantor. Based on that information, we decided to put Elisa's mother, who lives and works in Spain. We told Luke this and he knew where she lived and worked. He explained that in Lauristons, they accept guarantors from abroad and that they had done that before.
Our guarantor received all the documents, spent some time reading them, completing them and making sure everything was okay. She sent all that was needed.
After all this and once we decided to go ahead with the house, we started to get in touch with Magdalena and not Luke. We thought it was simply because she will be in charge of the second part of the process and Luke had already done his part.
It was not until ONE WEEK BEFORE THE MOVING DATE that we were told that we couldn't use a guarantor who didn't live or work in the country. Obviously we told Magdalena that Luke had told us otherwise, and it was then when we found out he didn't work there anymore and therefore there was no way of contacting him to check.
At this point, we had already agreed on leaving our previous flat, had everything packed and had contacted a moving company to help us with our things. They told us that we needed a guarantor who lived and worked here and if not, we wouldn't be able to move. We had literally no place to go. We spoke with Magdalena and she was very helpful and kind at all times. She understood the situation and knew that it had not been our fault, so she suggested us forgetting about the guarantor and paying 6 months in advance instead. Obviously we needed time to come up with that huge amount of money. A few days later we told Magdalena that we had the money but it was coming from the States and it would probably take some time to get here. We waited until Friday, ONE DAY before the moving date, to see if the momey had arrived but the bank told us that it would not be here until Monday or Tuesday the following week, that is, 2-3 days after the moving day. We spoke again with Magdalena and Silvia and agreed to move on Saturday morning as scheduled and wait until Monday to see if we had received the money. Luckily, the money arrived on Saturday and we paid the 6 months the following Monday.
Even though everything turned out to be okay and we were able to move on time, we had an incredibly bad time with all this. Not only were we misinformed by Luke Fernandez, but we were also under a lot of pressure and stress and almost left on the street due to the lack of communication within Lauristons. We had to bother our relatives, ask for money and make people waste their time for nothing.
We really expect to get some kind of apology or compensation for all this, as we are not mother as our guafantor. She received all the papers tjat needed to be completed, spent some time filling everything and doing as requested. One week before the moving day, one week, we were rold by Magdalena that it was not possible tonuse a guarantor with how things were handled and we definitely did not have a good experience. And
Comment on agent fees
They are very high and there are way too many different fees for every little thing. It should be more simple than that.
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Latest Reviews
7th Apr 2020
reviewed by 'Atkins'
24th Apr 2019
reviewed by 'Matilda'
19th Nov 2018
reviewed by 'TimR'
16th Apr 2018
reviewed by 'Mosky'
15th Sep 2017
reviewed by 'Callum'
Opening Hours
Address
Lauristons
188 Upper Richmond Road
Putney,London
Greater London
SW15 2SH
020 8780 8780
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £232,500 | £865,000 |
| Lettings | 80% | 84% | £900 | £2,151 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 22 | 1 | 70 | 0 | 20 | 0 | 15 | 1 | 5 | 2 |
Areas covered
- SW15
- SW6
- SW18
- SW13
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Apr 07,2020
Apr 07,2020
0
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I have found Lauristons to be extremely professional and am very satisfied with the services they provide. They have been consistently prompt in getting back to me and in these very uncertain times have been understanding and supportive. Would recommend hands down, especially Jean-Claude in ...
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Apr 24,2019
Apr 24,2019
0
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We recently rented a 1 bed flat in Putney through Lauristons and were really happy with all the help we got from Lauren Green, she was always prompt in email responses and helped us through the process with kindness....
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Comment on agent fees
Fees are slightly high but so are all agency fees.
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Nov 19,2018
Nov 19,2018
0
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I recently sold my flat through Nick Scott at Lauristons in Putney
Fantastic service that went well above and beyond what could be expected. It was only because of Nick's work that the sale went through.
Things got complicated as my buyer needed various permissions ...
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Comment on agent fees
Standard rate - quite a lot of money, but real professional service managing a complicated process
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Jun 12,2018
Jun 12,2018
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Really friendly and professional guys. Did everything they could to help us out! Questions were answered quickly and all contact was dealt with efficiently...
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Apr 16,2018
Apr 16,2018
0
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Very good letting agency. They are really close to you to help you finding the right flat and the agents are very nice and polite.
Alex is a great one! would recommend!...
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Sep 15,2017
Sep 15,2017
0
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Well where do I start? After having numerous problems with letting agents in the past I was blown away by the service I received here. Lewis was professional, helpful, personable, polite and attentive towards me (despite me being ever so pedantic!). Will definitely be recommending ...
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Aug 08,2017
Aug 08,2017
0
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Alexander Kovach and Jean-Claude De Abreu have demonstrated a very high level of professionalism and understanding of tenants needs. I have been renting in London for over 16 years and dealt with numerous estate agents. This time around my search was particularly difficult. Prior to contacting ...
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Comment on agent fees
Standard
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Aug 05,2017
Aug 05,2017
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I have been using letting agencies for 35 years , the service I have received from Jean-Claude is the most superior service I have received.
The property was rented within 5 days by his colleague Alex. from then on Jean-Claude took care of everything in a very professional ...
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Comment on agent fees
The letting fees are very reasonable
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Jul 31,2017
Jul 31,2017
0
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This was our first time buying a property and Maartje and Nick were wonderful throughout the process. Informative, always quick to answer questions and they went over and above when needed. They made our first time buying a property a very positive experience. Thanks both!...
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Jun 09,2017
Jun 09,2017
0
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We placed our home on the market in February with another agent and within 4 weeks it became apparent that they were unable to deliver what they promised so we got out of the contract and after looking at reviews decided that the man for the ...
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Comment on agent fees
Fees are fees but Lauristons were very fair
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May 12,2017
May 12,2017
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Nick and Maartje have been extremely helpful with my purchase. They were friendly and warm from the beginning, always available if any queries raised and happy to accommodate last minute viewing requests. Also during the long and painful period of paper works, it was their ...
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May 11,2017
May 11,2017
0
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Fantastic service! They sold my property in just two weeks. Nick provided great support and advice through the exchanging process that was full of unexpected issues. All the Lauristons team is highly professional. After dealing with at least three different agents, I'll say they are ...
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Comment on agent fees
Fair and well deserved
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May 05,2017
May 05,2017
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I couldn't have been more impressed with the service and support we received from Nick and Maartje.
Nick's management of our sale was comprehensive and attentive, making the whole process as painless as could be.
We would definitely recommend....
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May 04,2017
May 04,2017
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Recently purchased a property through Lauristons in Putney. They were by far the friendliest, most honest and professional agent we have dealt with in Putney....
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Comment on agent fees
As a buyer there were no fees
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Mar 20,2017
Mar 20,2017
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Nick and his team were a pleasure to work with - it was very helpful working with such a great team they lightened the load when it was needed...
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Comment on agent fees
very good
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Apr 03, 2017
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(1)
Thank you very much for your 5 star review of our team in Putney. Nick and Maartje always strive to ensure our client's move is as stress-free as possible.
Darren Baker
Group Sales Director ...
Mar 14,2017
Mar 14,2017
1
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Great service, advice and kept us updated every step of the way! They are a pleasure to deal with compared to other agents....
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Comment on agent fees
Standard
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Mar 08,2017
Mar 08,2017
1
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I have found Laurieston state agent Putney branch very professional and helpful. Specially the staff John Claude, Lewis Hamilton and Daniel....
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Comment on agent fees
Good
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Sep 20,2016
Sep 20,2016
2
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We had been with KFH for a number of years after buying, selling and renting our property through them however over time we noticed that the customer service became non-existent so we decided to move our business to someone who cared.
After reviewing a number ...
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Comment on agent fees
Reasonable and competitive.
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Aug 11,2016
Aug 11,2016
2
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Cheaky, unhonest angent, definitely avoid them
We went to see a flat with Lauristons in Putney, we told them we would like to take it by corporate let. The guy Daniel doing the viewing said 'no problem'. So we gave the offer and paid £500 deposit. ...
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What agent could do to change your mind?
Their deposit is higher than other agents and if the problem is because of them, they complain to you and won't give your deposit back.Attached Filesnbsp;
Comment on agent fees
Their deposit is higher than other agents and if the problem is because of them, they complain to you and won't give your deposit back.
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Jul 08,2016
Jul 08,2016
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Outstanding. Thankfully we have only moved home a number of times and with every move comes understandable challenges (!). Despite having a newborn baby, new business and a house to buy and sell - Nicholas made it feel seamless from start to finish. He was utterly ...
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Comment on agent fees
Very Reasonable! Now I have experienced what Lauriston's has to offer, I would say I received a very competitive rate.
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Feb 19,2016
Feb 19,2016
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Mr Scott has been outstanding in his handling of the sale of our flat and also in his interaction with us.
From our very first meeting I have found him to be personable, enthusiastic, knowledgeable and dedicated.
I, like many others have a negative opinion ...
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Jan 29,2016
Jan 29,2016
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I had a great experience buying my first property with Lauristons. I was mainly dealing with Nick Scott - he was extremely helpful and kept me up to speed on any developments throughout the process.
The other staff I spoke to at the branch (Maartje ...
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Jan 15,2016
Jan 15,2016
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Nick was very responsive and pro-active throughout the sale process, following up on issues as and when they arose. I would strongly recommend him....
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Comment on agent fees
Initial thoughts were the fees were on the high side. However these were then fully earned as the process went on.
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Jan 15,2016
Jan 15,2016
1
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Having used various estate agents in Putney for a number of years buying, selling and renting property, it was a real shame that I had not used Lauristons sooner. Nick Scott was a breath of fresh air - honest, proactive and informative - everything you ...
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Jan 14,2016
Jan 14,2016
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Nicolas Scott is an exceptional salesman in all respects. His communication and facilitation skills were invaluable in securing and completing a sale which would have failed had I relied upon the conveyancing solicitors to progress. Eleven out of ten to Nic, superb....
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Comment on agent fees
Open to negotiation, thus slightly below competitors market rate
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Jan 13,2016
Jan 13,2016
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Nicolas is an excellent estate agent with an impressive organisational and management ability . He was very effective is arranging the purchase of my flat and was the real driving force behind the transaction. I would definitely want to work with Nicolas again!...
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Comment on agent fees
I was the purchaser and so this didn't apply.
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Aug 17,2015
Aug 17,2015
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We were in touch with Luke and Magdalena throughout the whole process. At first, it was Luke and once he left the company, Magdalena.
Luke was the one who showed us the house, introduced us to the landlady and explained us everything. In our first ...
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Comment on agent fees
They are very high and there are way too many different fees for every little thing. It should be more simple than that.
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Aug 10,2015
Aug 10,2015
0
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Claire has been a lovely agent to correspond with. She is incredibly personable, helpful and always on hand when needed. She made every effort to ensure we were settled in well and there as an on-going support. Many thanks Claire!...
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Comment on agent fees
Happy with the fees - they were average and nothing we didn't expect.
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Apr 30,2015
Apr 30,2015
1
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I initially made contact with Kristina Blenkharn about the above property. She was helpful and we arranged an inspection, for which she didn't turn up, rather sending a colleague. At the inspection, there was no information about the property at all though the 'substitute' person ...
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Apr 30,2015
Apr 30,2015
0
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Claire was absolutely on top of all the process of following a faulty boiler problem. She did her best to get an evaluation of the problem as quickly as possible, liaising with the landlord to get a solution promptly. Most helpful property manager would be ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1:09 PM 15/01/2016 by Matthew Payne
