33% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
90% lettings fee satisfaction
Aug 12,2015
Aug 12,2015
6
people found
this helpful
this helpful
Noel Lawrence came out to view my property and provide valuation. I have to say the first time I met him I found him to be the typical 'estate agent' i.e. trying to be smooth and slick however coming across more sleazy and full of the usual crap.
We discussed in length the property and potential sale price. As well as the price my particular concern was the fee which would be charged so we discussed this after being informed of the percentage rate I asked Noel if this was negotiable and he said yes it was and we could discuss that once I agreed to KFH on as agents. I had invited 1 other agent to come out as well and so told Noel that I had not decided yet as to which Agent I would use but would come back to him.
In short, I went back to KFH and decided to take them on and asked to negotiate the fees which I had been told previously by Noel were negotiable. Having tried to contact Noel and after leaving several messages for him the previous day, I received no calls back and in the end ended up speaking with the assistant manager Lucy Barnes who informed me that Noel was out of the office today but that she could help - she informed me that the fees were not negotiable after I queried this with her and informed her of my conversation with Noel she made various different excuses as to why the fees were not negotiable none of which were true or made any sense. Lucy informed me that she would speak to the directors and come back to me however, I was not happy with this and decided to call the head office who informed me that the fees were negotiable and was determined by the branches. Head office said that they would go back to the branch and try to resolve the issue. Within 20 minutes I received a call back from Noel who miraculously happen to be visiting the office when head office called. He was exceptionally rude and patronising and informed me that the fees were not negotiable and set in stone when I asked by whom he said quite rudely 'by me' he then went on to say that he had never discussed fees with me and that in effect I was lying. I was furious and asked him whether it is common practice to speak with potential sellers and not discuss rates at all and for the seller not to ask about rates - he could not respond to this at which point I said I was no longer interested in them as an agent.
Noel blatantly lied about the discussion with regards to the fees and Lucy was not truthful or upfront at all about the procedures. In conclusion I would say that the Tooting branch is highly unprofessional & untrustworthy in particular Noel Lawrence who as a Sales Manager lived up to the reputation of a typical Estate Agent who is untrustworthy & unprofessional it a wonder why so many people have no or little trust in agents when they behave in such a unethical manner.
I would definitely never use KFH for any reason in the future and would most definitely not recommend Noel Lawrence or his team in any way whatsoever. If you are looking for an honest, reliable and professional Agent the Tooting Branch is not that.
We discussed in length the property and potential sale price. As well as the price my particular concern was the fee which would be charged so we discussed this after being informed of the percentage rate I asked Noel if this was negotiable and he said yes it was and we could discuss that once I agreed to KFH on as agents. I had invited 1 other agent to come out as well and so told Noel that I had not decided yet as to which Agent I would use but would come back to him.
In short, I went back to KFH and decided to take them on and asked to negotiate the fees which I had been told previously by Noel were negotiable. Having tried to contact Noel and after leaving several messages for him the previous day, I received no calls back and in the end ended up speaking with the assistant manager Lucy Barnes who informed me that Noel was out of the office today but that she could help - she informed me that the fees were not negotiable after I queried this with her and informed her of my conversation with Noel she made various different excuses as to why the fees were not negotiable none of which were true or made any sense. Lucy informed me that she would speak to the directors and come back to me however, I was not happy with this and decided to call the head office who informed me that the fees were negotiable and was determined by the branches. Head office said that they would go back to the branch and try to resolve the issue. Within 20 minutes I received a call back from Noel who miraculously happen to be visiting the office when head office called. He was exceptionally rude and patronising and informed me that the fees were not negotiable and set in stone when I asked by whom he said quite rudely 'by me' he then went on to say that he had never discussed fees with me and that in effect I was lying. I was furious and asked him whether it is common practice to speak with potential sellers and not discuss rates at all and for the seller not to ask about rates - he could not respond to this at which point I said I was no longer interested in them as an agent.
Noel blatantly lied about the discussion with regards to the fees and Lucy was not truthful or upfront at all about the procedures. In conclusion I would say that the Tooting branch is highly unprofessional & untrustworthy in particular Noel Lawrence who as a Sales Manager lived up to the reputation of a typical Estate Agent who is untrustworthy & unprofessional it a wonder why so many people have no or little trust in agents when they behave in such a unethical manner.
I would definitely never use KFH for any reason in the future and would most definitely not recommend Noel Lawrence or his team in any way whatsoever. If you are looking for an honest, reliable and professional Agent the Tooting Branch is not that.
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Latest Reviews
11th Mar 2022
reviewed by 'Hayley'
17th Dec 2021
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6th Nov 2019
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8th Jul 2019
reviewed by 'Max'
4th Feb 2019
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Opening Hours
Address
Kinleigh Folkard & Hayward
58-60 Tooting High Street
Tooting,London
Greater London
SW17 0RN
020 8767 1400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 67% | £535,000 | £800,000 |
| Lettings | 100% | 90% | £775 | £2,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 13 | 3 | 1 | 1 | 2 | 1 | 1 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 11,2022
Mar 11,2022
0
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I had a pleasant experience dealing with KFH. Very helpful, especially Kayleigh who answered my many questions and was very friendly....
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Dec 17,2021
Dec 17,2021
1
people found
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Very disappointed with sales process. House was not advertised for over 10 weeks after listing until I queried why it had not been done. A couple of weeks later there was still no ad in the agency window. When I asked about that the ad was ...
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Nov 30,2019
Nov 30,2019
1
people found
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this helpful
Dreadful experience renting with KFH Tooting. The Property Managers were very unhelpful and slow consistently. They also sided with the landlord considerably more than the tenants. We proved ourselves to be in the right about all of these issues when eventually having to fight for ...
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Nov 06,2019
Nov 06,2019
0
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The team at KFH were very professional, friendly and reliable (particularly Anthony). Our sale progressed very smoothly and swiftly and Anthony was a very reassuring and friendly to work with. Everything happened on schedule, and the team kept us informed at each step. I felt ...
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Jul 08,2019
Jul 08,2019
0
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The team were all very helpful when needed to be, and good response times.
Dylan was of great help, but other team members were happy to help out when needs be....
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Feb 04,2019
Feb 04,2019
0
people found
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I have recently gone through a property purchase with KFH and found the whole process extremely smooth and professional. Whilst Chloe managed the sale, her colleague Antony was on hand to pick up for her when she was on leave and together they made the ...
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Jul 01,2017
Jul 01,2017
2
people found
this helpful
this helpful
This agent is not to be trusted. They are dishonest, disreputable and use dirty tactics to sell properties. They are typical sales people who really don't care how they sell properties even if it means telling outright lies. Roll on the day Tooting is free ...
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Jul 15,2016
Jul 15,2016
7
people found
this helpful
this helpful
I wish I could give zero stars. This agent is extremely unprofessional, rude and obnoxious. Uses dirty tactics to get business and as a result of this he jeopardised our purchase of a property. Noel's actions and unprofessionalism are putting the Tooting KFH into disrepute ...
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Jul 28, 2016
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(3)
Dear Poster,
I would be grateful if could provide me with some further information relating to your post, sadly there is not a huge amount information provided with your accusations.
We take statements such as these seriously and would like to help where possible or please do free to contact Kinleigh Folkard & Hayward directly.
Kind regards
Noel Lawrence ...
Apr 26,2016
Apr 26,2016
0
people found
this helpful
this helpful
Sally was very helpful from the outset, understood what we were looking for and liaised with us through out the process to ensure it went smoothly. Quick to answer questions we had and communicate with our new landlord on any queries we had with regard ...
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Feb 05,2016
Feb 05,2016
0
people found
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this helpful
We were looking for a 3-bedroom flat in a reasonable price. My first call was answered by a gentleman (unfortunately I can't remember the name) who promised to ring back but never did. I tried again couple of days later only because they had a ...
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Aug 24,2015
Aug 24,2015
0
people found
this helpful
this helpful
Sophia was extremely helpful throughout the process. We booked a viewing for a particular flat and she took us to see all similar flats in the area which was great! She was very friendly and always available to answer questions about the paper work etc. ...
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Aug 12,2015
Aug 12,2015
6
people found
this helpful
this helpful
Noel Lawrence came out to view my property and provide valuation. I have to say the first time I met him I found him to be the typical 'estate agent' i.e. trying to be smooth and slick however coming across more sleazy and full ...
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May 08, 2018
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so you went to the other agent who was more expensive than KF , you went back to kf because they were slighlty cheaper .
in fact you are a tight bastard who does not want to pay market rate fees and you spend hours on the phone with an agent trying to make them work for nothing . no thank you. you are furious they dont give discounts. try selling yours house with a board on the gate . ...
Aug 07,2015
Aug 07,2015
0
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Fantastic job in arranging tenants, particularly when first set of prospective tenants unexpectedly dropped out; has been very smooth process...
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Sep 26,2014
Sep 26,2014
0
people found
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Sophia was excellent and very thorough. She helped us find the exact property we were looking for. She managed to find us something in our price range, in a good area, with everything we wanted. She was extremely easy to work with and very professional....
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Jul 21,2014
Jul 21,2014
0
people found
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this helpful
While we were looking for an apartment to rent, Jesse was our agent who was helping us to find a new home. He is a very professional, helpful and kind person, who is aware even of smallest details concerning the apartments and the borough....
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Jul 10,2014
Jul 10,2014
0
people found
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Myself and my partner had been looking for a property to rent for around a month and consequently had been in contact with a number of estate agents. Sophia was by far the most helpful and pleasant agent we came across and set up 3 viewings ...
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Comment on agent fees
Fees were inline with what we expected and lower than some agents we had come across.
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Jul 10,2014
Jul 10,2014
0
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Myself and my partner had been looking for a property to rent for around a month and consequently had been in contact with a number of estate agents. Sophia was by far the most helpful and pleasant agent we came across and set up 3 viewings ...
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Comment on agent fees
Fees were inline with what we expected and lower than some agents we had come across.
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Apr 28,2014
Apr 28,2014
0
people found
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Sophia was an amazing agent for myself and my partner when we were moving house. Throughout the entire process she was always in touch with us making sure she was always updated with what we wanted and what we were looking for.
Even throughout the ...
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Apr 09,2014
Apr 09,2014
2
people found
this helpful
this helpful
I work a really busy job and so i was never going to be able to spend all my time managing this sale and purchase. I know i have a responsibility to research certain issues but i really did expect that the estate agent would ...
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What agent could do to change your mind?
poor attitude throughout and din't seem to think that they owed us a service. Not sure there is anything they could have done to change my mindAttached Filesnbsp;
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Jan 24,2014
Jan 24,2014
0
people found
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Sophia was very helpful, polite and friendly in all our dealings. We felt she was genuinely trying to find us the right property, rather than push one onto us she was trying to sell (our complaints with a few other agencies). When she was unable ...
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Jan 06,2014
Jan 06,2014
0
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Hi there me and my girl friend we were on a move and we needed to move as quick as posible I can say we jad just 3 days to find a property and move in so we mwt this agent his name is Jesse .he ...
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Dec 04,2013
Dec 04,2013
0
people found
this helpful
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I found Ashley friendly, informative and she confirmed her experience in the lettings business. She kept in regular contact and receptive to the Tenants I had in mind for a newly renovated flat....
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Oct 02,2013
Oct 02,2013
0
people found
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Natalie dealt with everything perfectly for us, kept us updated and advised on the form filling as well as advising us an generally being very very helpful. Easy uncomplicated dealings and everything right first time. Many many Thanks....
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Jul 12,2013
Jul 12,2013
0
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Dear Sir / Madame,
Natalie,the agent negotiator for my house now has been so helpful and informative.She was very nice to talk to and answers all of my concerns. I could not ask for a much better Agent.She really went out of her ...
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Jul 09,2013
Jul 09,2013
0
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Very good service from the KFH staff Natalie K Smith. She has been very helpful with respect to all the matters of the tenancy. Always has a smile when I meet her.
Thanks to KFH. The overall process was smooth...
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Oct 13,2011
Oct 13,2011
9
people found
this helpful
this helpful
I found the service at KFH absolutely terrible. The property that we moved into turned out to be a nightmare and when we contacted KFH they would ignore our emails and calls. We could ring the office 10 times a day and every time the agent ...
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What agent could do to change your mind?
The agent could have responded to our numerous calls and emails. They could have sorted out the numerous problems in the flat. They could have returned the deposit in a timely manner.Attached Filesnbsp;
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Jan 25,2011
Jan 25,2011
3
people found
this helpful
this helpful
Very poor communicating. They even lost our keys after some building work. Do not trust them at all and would never rent any property through them again. When they managed the property the situation was completely hopeless. Useless workmen + very very rude on the phone....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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in fact you are a tight bastard who does not want to pay market rate fees and you spend hours on the phone with an agent trying to make them work for nothing . no thank you. you are furious they dont give discounts. try selling yours house with a board on the gate .