100% sales valuation accuracy
100% sales fee satisfaction
92% lettings valuation accuracy
88% lettings fee satisfaction
Aug 12,2015
Aug 12,2015
5
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Generally quite a poor experience from this lettings agency. They were lovely when it came to looking around the property and putting in an offer but as soon as they'd locked in our money the problems started. They were utterly incompetent when it came to doing all of the paperwork for the tenancy, I spent several days re-sending emails to Elizabeth and phoning her multiple times for her to claim that she hadn't received my emails.
Eventually everything was sorted and we moved in to the property. Upon looking round we were told that the ceiling in the third bedroom needed to be replastered but that this would definitely happen before we moved in. On picking up our keys we were told that it hadn't yet happened but it would be done the next day. This went on for two weeks - in which time we couldn't use the third bedroom to live in or store any stuff, meaning the three house sharers living there had to share two bedrooms! Winkworth were really unprofessional during this time and we felt really let down, Charlotte (who has since left) was really unhelpful, hardly ever answering the phone when we called each day to find out what was going on and seemingly unable to organise for the plastering to be done. Upon extensive complaining we were refunded £100 (we were paying £360 a week and the bedroom was unusable for the first two weeks of the tenancy) but Winkworth claimed they'd offered for us to move in later and we'd refused - we had never received such an offer.
The rest of the tenancy was fairly uneventful, to her credit Kelly did get a few minor maintenance issues sorted out quickly for us. Unfortunately she was always really rude and behaved more like a disgruntled toddler than a professional adult whenever we had to speak to her - for example upon handing in keys at the end of the tenancy. When they were showing prospective tenants around the property on a Saturday morning (they'd notified us and we'd said that this was fine but that it was likely that we'd be in the property) she was really rude when I returned home mid-viewing, asking whether I was planning on being here all morning even though we were being completely accommodating to the visits. Yes, whilst I pay your extortionate rents I will be in the property if I choose.
Eventually everything was sorted and we moved in to the property. Upon looking round we were told that the ceiling in the third bedroom needed to be replastered but that this would definitely happen before we moved in. On picking up our keys we were told that it hadn't yet happened but it would be done the next day. This went on for two weeks - in which time we couldn't use the third bedroom to live in or store any stuff, meaning the three house sharers living there had to share two bedrooms! Winkworth were really unprofessional during this time and we felt really let down, Charlotte (who has since left) was really unhelpful, hardly ever answering the phone when we called each day to find out what was going on and seemingly unable to organise for the plastering to be done. Upon extensive complaining we were refunded £100 (we were paying £360 a week and the bedroom was unusable for the first two weeks of the tenancy) but Winkworth claimed they'd offered for us to move in later and we'd refused - we had never received such an offer.
The rest of the tenancy was fairly uneventful, to her credit Kelly did get a few minor maintenance issues sorted out quickly for us. Unfortunately she was always really rude and behaved more like a disgruntled toddler than a professional adult whenever we had to speak to her - for example upon handing in keys at the end of the tenancy. When they were showing prospective tenants around the property on a Saturday morning (they'd notified us and we'd said that this was fine but that it was likely that we'd be in the property) she was really rude when I returned home mid-viewing, asking whether I was planning on being here all morning even though we were being completely accommodating to the visits. Yes, whilst I pay your extortionate rents I will be in the property if I choose.
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5th Oct 2022
reviewed by 'Maria F'
24th Jun 2022
reviewed by 'Alexandru'
13th Nov 2019
reviewed by 'Matthew'
24th Dec 2018
reviewed by 'Sarka'
Opening Hours
Address
Winkworth
97 Uxbridge Road
Shepherds Bush,London
Greater London
W12 8NL
02087353266
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £55,000 | £915,000 |
| Lettings | 92% | 88% | £300 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 58 | 2 | 68 | 9 | 37 | 0 | 35 | 0 | 7 | 1 |
Areas covered
- W3
- W12
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 05,2022
Oct 05,2022
1
people found
this helpful
this helpful
Horrible experience with the lettings team, in specific **. The property had not been checked by anyone prior to moving in, stains and dirt in several places (walls and floor), sink clogged up, many maintenance issues, used coffee cup on the floor. All of these issues ...
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Jun 24,2022
Jun 24,2022
0
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DISAPPOINTING overall!
I have to say, always had a pleasant experience with the agents, they do take their time for you and they are committed to their work.
Unfortunately I can't say the same about the propriety management team whom I have struggled with since ...
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Nov 13,2019
Nov 13,2019
1
people found
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this helpful
I felt extremely disappointed by the service I received. It was not at all thorough, and any shortcomings were ignored or swept under the carpet.
Raising a complaint with the manager was pointless, he didn't even bother to reply for several days....
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Dec 24,2018
Dec 24,2018
0
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What a ride it has been for past two months! Actually very smooth and fun one. From contacting the agency via property match to getting comfy in our new home, we cannot recommend this branch enough. We had a viewing the very next day after ...
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Comment on agent fees
Well deserved, definitely not unreasonable
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Aug 13,2018
Aug 13,2018
0
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We are entirely satisfied with how Winkworth let our flat, and in particular, the very efficient and helpful manner in which Sibel oversaw the arrangements for the tenants to move in....
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Aug 06,2018
Aug 06,2018
0
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Great experience. Very professional and thorough. Friendly and supportive throughout the process. I would strongly recommend this agent. Well done....
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Comment on agent fees
Good
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May 28,2018
May 28,2018
0
people found
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From viewing the property and speaking to James at Brook Green to getting all the final parts sorted with Sibel in the Shepards Bush everything was seamless and a really easy interaction.
Keep up the good work...
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Comment on agent fees
Fee's were fine in comparison to others
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Apr 16,2018
Apr 16,2018
2
people found
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this helpful
During the period that our house was on the market we found that all the staff at the Uxbridge Road office have been friendly, courteous and welcoming each time we have called in. All our questions have receive received proper consideration and the answers have ...
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Comment on agent fees
Fair
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Mar 27,2017
Mar 27,2017
10
people found
this helpful
this helpful
Stella just told me I am being rude because I asked her if she had a piece of law to back up her claim that a landlord can hold on to my deposit three months after moving out. Joke...
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Jun 15, 2017
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Firstly please accept my apologies for the delay in replying. I am sorry to hear about your experience and the fact that it took some time for the return of your deposit to be sorted out however I do need to let you know that as agents we are bound by the laws and cannot refund a deposit or make any deductions until both parties agree. I am unable to reply in more detail at present as I do not know which property this relates to and Stella has now left the company. I am more than happy to go thr ...
Mar 03,2017
Mar 03,2017
10
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this helpful
this helpful
Being a buyer looking for properties, my experience with Winkworth's different offices has been excellent, till my experience with James from the Shepherd's Bush office. I was due to have a viewing after work. I had a long day and realised would get c. 20 mins. ...
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Mar 08, 2018
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I am sorry you had a wasted and long trip. I believe that the appointment was booked for 6.30 and that James was at the property on time and waiting to show you the property as scheduled. He had called you many times from 6.30 until 6.45 with no answer. He therefor assumed you were not attending and left the property. At 6.55 you called back to advise you had arrived. As you were 25 minutes late, he was then almost home and so advised he was not prepared to drive back to the property as had othe ...
Aug 18,2016
Aug 18,2016
8
people found
this helpful
this helpful
One of the worst agents I've dealt with from start to finish - antiquated filing, rigid structures, excessive fees (although this is no different from other agents), a lazy attitude and unhelpful and patronising responses. I can safely say I will never deal with them ...
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Comment on agent fees
Fees are extortionate for the service you provided.
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May 17,2016
May 17,2016
0
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Joanna Hewitt has been my property manager for 6 years. As an overseas landlord with a property situated at Bromyard House, I depend completely on the professional service I have received all these years from Joanna. She is customer focused, helpful, friendly, efficient. Far away as ...
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Comment on agent fees
Good.
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May 11,2016
May 11,2016
0
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I have been using Winkworths for a number of years to let flats for me and have always been pleased with their service. Jo is my Property Manager and she has always been efficient in dealing with anything promptly, calmly and fairly. I used to ...
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Comment on agent fees
Fair for the level of service - others would kill for your money and then provide no "after care"!
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May 04,2016
May 04,2016
0
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Our first experience using an agent has been fantastic! Cristina is a lovely, helpful and trustworthy individual. Unfortunately for her there have been a number of things for her to deal with over the two years we have been in our property. But I am ...
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Comment on agent fees
Good
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May 04,2016
May 04,2016
0
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I've been living in Loftus Road together with my boyfriend for the past 8 years and we are very happy with the service that Winkworth Uxbridge road provides. We are always dealing with Cristina Peliza who is extremely helpful and always very quick to answer any ...
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Apr 08,2016
Apr 08,2016
0
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Cristina could not have been more accomodating. She always replied swiftly to our many queries and nothing was too much trouble. Our experience with Winkworth could not have been better. Thank you very much Cristina, its a shame we can't take you with us!...
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Comment on agent fees
Seems to be competitive with London market
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Apr 08, 2016
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Thank you very much for your kind words! You have both been excellent tenants and very sad to see you go - wishing you all the best in your new home! :-) ...
Feb 17,2016
Feb 17,2016
0
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Cristina has been fabulous over the past 18 months. She has constantly been polite and responsive to our requests and through her work we would not hesitate to recommend Winkworth to friends and family....
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Comment on agent fees
The fees - whilst high - were very competitive for London real estates and were all very clear about what was and what was not covered.
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Feb 17, 2016
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Thank you for your kind words Scott! You and Jess were both excellent tenants :-) ...
Jan 29,2016
Jan 29,2016
0
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All members of staff were really efficient and any issue was sorted out promptly. They adapted to our availability and that helped a lot when searching for a place....
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Dec 14,2015
Dec 14,2015
0
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Cristina is a highly professional and proficient property manager, and I would recommend her and the Winkworth team to anybody that requires Estate Agents in Shepherds Bush.
We moved into our house two years ago and unfortunately have had a number of unforeseen property faults. ...
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Dec 14, 2015
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Thank you for your kind review Nick - we really appreciate it! You are an excellent tenant and hope you stay with us for a long time! :-) Cristina ...
Dec 09,2015
Dec 09,2015
1
people found
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this helpful
I have let my flat in London with Winkworth for the last five years. I initially dealt with Terence Thorogood & now deal with Cristina Peliza. Both Agents are extremely professional & deal with any requests I may have in a very efficient timely manner. My property ...
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Dec 22, 2015
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Thank you Hannah, good to be remembered and thank you for the endorsement! Best Wishes Terence ...
Dec 09,2015
Dec 09,2015
0
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Cristina is very professional, diligent and prompt with all work which is carried out. She doesn't just react well, but she thinks ahead to avoid issues which is just what one hopes for when recruiting an agent. I would highly recommend Cristina and have been ...
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Dec 09, 2015
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Thank you for your kind words Fox! It's always a pleasure working with you :-) Cristina ...
Nov 30,2015
Nov 30,2015
0
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Terence has been excellent in his letting management role and kept me informed of new legislation in a timely and clear manner, helping me as a landlady to comply with ever growing legislation. When things have gone wrong with tenants, the Winkworth's team have been ...
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Nov 30, 2015
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Thank you Nicola it a pleasure working with you. Best Wishes Terence ...
Nov 26,2015
Nov 26,2015
0
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Cristina has been managing our property since we moved in back in March 2014. She's always quick to reply to emails and gets issues sorted very quickly - usually within 24 hours which is great. She has liaised with our landlord to obtain permission for us to ...
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Comment on agent fees
Generally speaking the fees have been as expected. No one likes to pay contract renewal fees but they are a reasonable price unlike some agents.
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Dec 09, 2015
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Thank you for your kind review Thom - it's always a pleasure! I hope you both stay with us for a long time! Cristina ...
Nov 24,2015
Nov 24,2015
0
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Dear Sir/Madam,
I and my other 3 housemates have had the pleasure of renting our property through Winkworth Estate Agents in Shepherds Bush for 2years. Our tenancy has not been plain sailing to say the least but everything that has come to attention has been ...
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Dec 09, 2015
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Thank you for your very kind words Dan! You and the others are excellent tenants and hope that you stay with us for a long time! Cristina ...
Nov 23,2015
Nov 23,2015
0
people found
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I've been living in Loftus Road together with my boyfriend for the past 8 years and we are very happy with the service that Winkworth Uxbridge road provides.
We are always dealing with Cristina Peliza who is extremely helpful and always very quick to answer any ...
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Dec 09, 2015
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Thank you for your review Elena - I really appreciate it! You are both excellent tenants and hope you stay with us for many more years! Cristina ...
Nov 23,2015
Nov 23,2015
0
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I have been dealing with Christina for two years, as the letting agent for our two flats. She has always been helpful, professional and friendly. She provides a number of quotes, and will give an opinion (and find other opinions within the office) when asked. ...
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Dec 09, 2015
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Thank you for your kind words :-) It is always a pleasure working with you - Cristina ...
Nov 20,2015
Nov 20,2015
0
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My husband and I have rented our property in Shepherds Bush for nearly 20 years now whilst living abroad. In this time we have used several agencies and had many property managers looking after our property. Cristina Peliza is currently our property manager and has been ...
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Nov 20, 2015
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Thank you for your review - we really appreciate it! It's always a pleasure working with you :) Cristina ...
Nov 19,2015
Nov 19,2015
0
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We have used three agents in the area (the other two were Townends and KFH) and our experience with Winckworths was by far the best. Initial paperwork was completed very quickly after the let was agreed, and the contract process was smooth, and most importantly, ...
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Nov 18,2015
Nov 18,2015
0
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I have been a customer at Winkworth Estate Agents for many years, who manage the letting of my flat in Shepherd's Bush. As I live hundreds of miles away from the property I need a reliable agent who I can trust completely to sort out ...
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Nov 18, 2015
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Thank you for your review Jonathan - I really appreciate it. It's always a pleasure working with you :) Cristina ...
Nov 16,2015
Nov 16,2015
0
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I dealt with the team at Winkworths as a tenant between 2013 and 2015. They were really helpful throughout the process and gave good advice during the tenancy when it was sought with regard to getting an extra person into the flat under license when my original ...
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Dec 22, 2015
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Thank you Charlotte your comments are much appreciated we wish you ell in the future.
Best Wishes Terence ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:26 AM 31/03/2016 by Suzy Pringle
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Terence