88% sales valuation accuracy
63% sales fee satisfaction
20% lettings valuation accuracy
55% lettings fee satisfaction
Jul 31,2015
Jul 31,2015
5
people found
this helpful
this helpful
So Fox and sons have handled a property of ours for around two years. we initially rented out and are now trying to sell. I should also mention that they handled the purchase of our current home and its subsequent remortgage without a hitch but this is clearly due to the mortgage adviser, Andrew Titherly, being responsible for both of these transactions. The rest of the staff are incompetent and I wouldn't trust any of them with a paper clip.
When we started to look to rent out our old property we sat down with a member of the rental team and all sorts of guarantees and promises were made. We elected to go for the full management package to reduce the stress and limit our involvement. With this we were promised regular checks/inspections, all repairs would be managed by them, all contracts and any subsequent eviction procedures would all be handled and fully paid for under the monthly fee. Not the case AT ALL!!!! The agents were so poor at answering or responding to telephone calls that within a month the tenants had some how obtained my mobile number, possibly from the staff, and were contacting me directly. Subsequently we discovered through out the tenancy that the inspections were not being carried out as expected and not only were they charging us £90 to renew the contracts at the end of each term, they were charging £70 to the tenants just for the privilage of signing it!!!
On top of the extortionate monthly fee they were charging us for sitting on their chairs and putting messages we had left them in the shredder, we felt that these fees additional were somewhat ridiculous.
When we approached them with the issue of trying to get the tenants out in order for us to be able to sell the property, they reached a new level of uselessness!!! Well..... The rental team did..... NO sooner had we put the phone down from another pointless conversation with the rental team and we were met with a barrage of phone calls from the selling team wanting to show people around the house.
The final straw however was when we finally got the tenants out and into new accommodation. Something we also had to do ourselves!!! Fox and sons were given permission to show two people into the property with a view to them purchasing the premises. No agreement was made for the house to be placed on the market locally and nothing other than the asking price was discussed. Fox and sons decided, without consultation or permission, to offer these potential buyers their £1000 buyer reduction incentive.
Our understanding from reading the information on the website is that the £1000 comes off the money owed to the seller. So by agreeing a sale of 115k we would only actually get 114k and thats before any fees and stamp duty are then taken off!!!
Very cheeky given that we had not agreed to or even discussed this option!!
It was the final straw and the house is now advertised with another firm who I am happy to say know how to pick up a phone and return a call.
Avoid Fox and sons at all costs for your own peace of mind and wallet.
When we started to look to rent out our old property we sat down with a member of the rental team and all sorts of guarantees and promises were made. We elected to go for the full management package to reduce the stress and limit our involvement. With this we were promised regular checks/inspections, all repairs would be managed by them, all contracts and any subsequent eviction procedures would all be handled and fully paid for under the monthly fee. Not the case AT ALL!!!! The agents were so poor at answering or responding to telephone calls that within a month the tenants had some how obtained my mobile number, possibly from the staff, and were contacting me directly. Subsequently we discovered through out the tenancy that the inspections were not being carried out as expected and not only were they charging us £90 to renew the contracts at the end of each term, they were charging £70 to the tenants just for the privilage of signing it!!!
On top of the extortionate monthly fee they were charging us for sitting on their chairs and putting messages we had left them in the shredder, we felt that these fees additional were somewhat ridiculous.
When we approached them with the issue of trying to get the tenants out in order for us to be able to sell the property, they reached a new level of uselessness!!! Well..... The rental team did..... NO sooner had we put the phone down from another pointless conversation with the rental team and we were met with a barrage of phone calls from the selling team wanting to show people around the house.
The final straw however was when we finally got the tenants out and into new accommodation. Something we also had to do ourselves!!! Fox and sons were given permission to show two people into the property with a view to them purchasing the premises. No agreement was made for the house to be placed on the market locally and nothing other than the asking price was discussed. Fox and sons decided, without consultation or permission, to offer these potential buyers their £1000 buyer reduction incentive.
Our understanding from reading the information on the website is that the £1000 comes off the money owed to the seller. So by agreeing a sale of 115k we would only actually get 114k and thats before any fees and stamp duty are then taken off!!!
Very cheeky given that we had not agreed to or even discussed this option!!
It was the final straw and the house is now advertised with another firm who I am happy to say know how to pick up a phone and return a call.
Avoid Fox and sons at all costs for your own peace of mind and wallet.
What agent could do to change your mind?
Really really high for very little. We paid for full management and I ended up doing all the work anyway!!!Attached Filesnbsp;
Comment on agent fees
Really really high for very little. We paid for full management and I ended up doing all the work anyway!!!
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Latest Reviews
13th Aug 2022
reviewed by 'Caroline SUSSEX'
23rd Feb 2022
reviewed by 'Raul'
29th Jul 2021
reviewed by 'Daniel'
19th May 2021
reviewed by 'Trevor'
22nd Apr 2021
reviewed by 'Josephine'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 63% | £93,000 | £325,000 |
| Lettings | 20% | 55% | £410 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 2 | 4 | 4 | 4 | 2 | 0 | 1 | 0 | 7 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jan 10,2023
Jan 10,2023
0
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- Terrible client care
- Negligent handling of sale/purchase processes
- No accountability or apology for failings.
Do not use this Estate Agents. They do not look after their client's best interests at all....
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Aug 13,2022
Aug 13,2022
0
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Not ompressed. They did a valuation last year, but cant find it!!
They were going to provide and email another one. All they did was email rubbish. No valuation
Emailed the staff a few times. No response. Very unprofessional.
Yet they will phone up every ...
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Feb 23,2022
Feb 23,2022
2
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The worst option ever. *. They never call back, they take the time they want to do all the paperwork. I was 16 months trying to buy a house and I sent more than 316 emails and calls. Finally I gave up. They are still selling properties where ...
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Jul 29,2021
Jul 29,2021
0
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Up to this point, the team at Fox & Sons, Hastings has been fantastic. The housing market is full-on right now, and yet they have been highly supportive every step of the way. Good advice, speedy service and a desire to help the client. I cannot ...
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May 19,2021
May 19,2021
1
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this helpful
this helpful
Callum Legate of Fox and Sons dealt with putting my flat on the market.
It was a pleasure to meet this young man who combined his quick brain with a very friendly manner.
He dealt extremely well with the tenant who was present and will ...
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Apr 22,2021
Apr 22,2021
0
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Lorna and Holly at Fox and Sons were absolutely amazing. I am single woman who was apprehensive about moving, but both Lorna and Holly were so helpful and supportive throughout. They went above and beyond their job titles to make it an easy and comfortable ...
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Mar 24,2021
Mar 24,2021
0
people found
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The experience of finding a new flat to rent to call home had been such an exciting and happy one due to the help, knowledge and professionalism. The warmth and friendliness made us feel extremely well looked after. Nothing seemed too much and contact was ...
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Mar 24,2021
Mar 24,2021
0
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Very efficient sold very quickly agents very polite. Happy with valuation and price. Only negative was Alex pushing for us to use there Solicitors which we did not want to do. Even tried to say we had signed up to use them which we had ...
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Mar 24,2021
Mar 24,2021
0
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Callum at Fox and Sons was a pleasure to have as my estate agent. He guided me throughout the whole process . His knowledge and advice was exceptional.I felt i could trust him as he was open and honest. He kept in contact every step ...
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May 18,2020
May 18,2020
0
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I have found every member of staff I've dealt with in person and on the phone have been extremely efficient, professional and extremely courteous, an understanding and flexible approach during these current life events have been so very appreciated by me! Particular thanks to Lauren ...
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May 10,2020
May 10,2020
0
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The lettings department represents dubious landlords who are on rogue landlord lists so avoid this agency. The list will be public soon. l gained the information from the local Hastings council housing office....
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Mar 12,2020
Mar 12,2020
2
people found
this helpful
this helpful
Where to start with these clowns. Appointed them to sell building land. They took photos of someone else's land that was no where near the property and I had to correct them before they published. In the odd 6-7 months they were marketing, they got ...
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Jan 06,2020
Jan 06,2020
1
people found
this helpful
this helpful
Very aggressive staff. We were interested in viewing one of their properties for sale. The member of staff we spoke to wouldn't take no for an answer regarding a valuation and marketing of my property. In the end we agreed an appointment just to stop ...
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“More to feel comfortable lorna was very knowledgeable and helpful throughout the afternoon....”
Jun 09,2019
Jun 09,2019
0
people found
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this helpful
Fox's and son sales has been the best agent I have used from the minute I called lorna did not only offer to show me the house I was calling about but also explained about all the other ones that fit what I was looking ...
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Really good
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Sep 12,2018
Sep 12,2018
0
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I can not praise fox and sons highly enough. They helped us so much and were so kind professional and reassuring. I have always been greeted with kindness and a friendly voice. All the girls are lovely and I wouldn't ever use anyone else. Well ...
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Good
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May 17,2018
May 17,2018
1
people found
this helpful
this helpful
Prior to Molly's arrival the service I received from the Cardiff Office was abysmal and the staff i dealt with were extremely unhelpful, appeared poorly trained to answer any queries and generally disinterested in helping to the extent that I came close to terminating your ...
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Good
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Feb 01,2018
Feb 01,2018
1
people found
this helpful
this helpful
We are extremely happy that we have Molly back looking after our three flats. She is efficient, reliable and gets the job done!
We have been moved around between agents having a different one for each property which didn't make sense and didn't work for ...
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Good
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Jul 01,2017
Jul 01,2017
7
people found
this helpful
this helpful
Very sceptical about the intentions of this estate agent. We had a very poor and bad experience trying to buy a property with them. We felt forced in to the £1k buyers incentive, despite already having a mortgage in principle. When the sale fell through ...
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May 29,2017
May 29,2017
1
people found
this helpful
this helpful
I couldn't recommend highly enough!!! The service I received from fox & sons Hastings was unparalleled, after being on the market with other agents for 6 months fox & sons assured me it wasn't my house that was the problem but the marketing I was currently getting. I ...
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Comment on agent fees
Very competitive rates with great marketing packages available. Not the cheapest agent but I definitely feel they was worth every penny.
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Feb 10,2017
Feb 10,2017
5
people found
this helpful
this helpful
Do not under any circumstances use fox and sons to rent your property, They are cowboys that do absolutely nothing for their management fee....
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Comment on agent fees
As they do ABSOLUTELY nothing, they should not have any fees.
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Sep 19,2016
Sep 19,2016
3
people found
this helpful
this helpful
Terrible service, many basic errors with property details, tried to push sale through way below sale price.
Did not explain fees in an honest way and cost more than expected. When I complained they closed ranks and put responsibility on me.
If you must use ...
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Comment on agent fees
Bad, cost more than anticipated because they were not transparent.
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Jul 11,2016
Jul 11,2016
3
people found
this helpful
this helpful
Absolute disgrace! They are signing the agreement on the day when you move in, until then they may and they often do CHANGE EVERYTHING THEY LIKE, like (in my case) date of when I actually moved in. They charge £450 fees (for a single tenant without ...
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What agent could do to change your mind?
It is an absolute rip-off to charge ‚£450 (for a single tenant without guarantor), and then again ‚£114 every time you want to extend the agreement.Attached Filesnbsp;
Comment on agent fees
It is an absolute rip-off to charge ‚£450 (for a single tenant without guarantor), and then again ‚£114 every time you want to extend the agreement.
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Dec 16,2015
Dec 16,2015
6
people found
this helpful
this helpful
Began renting a property through fox and sons in April 2015. The rates for admin fees and referencing are ridiculously high for the shockingly poor service they offer! The flat we were renting was £410 pcm, and yet the total we needed to pay out to move ...
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Comment on agent fees
property is worth nothing at all in current state, it should not be rented out.
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Dec 15,2015
Dec 15,2015
3
people found
this helpful
this helpful
We arranged with the Hastings office to view a flat on Saturday at12:15. After waiting until 12:30 we rang the office. They said they had been trying to contact us as they hadn't received the keys yet. ( so why advertise it?). We made another appointment for ...
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Jul 31,2015
Jul 31,2015
5
people found
this helpful
this helpful
So Fox and sons have handled a property of ours for around two years. we initially rented out and are now trying to sell. I should also mention that they handled the purchase of our current home and its subsequent remortgage without a hitch but ...
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What agent could do to change your mind?
Really really high for very little. We paid for full management and I ended up doing all the work anyway!!!Attached Filesnbsp;
Comment on agent fees
Really really high for very little. We paid for full management and I ended up doing all the work anyway!!!
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Nov 09,2014
Nov 09,2014
4
people found
this helpful
this helpful
The staff are extremely rude & uninformed, local knowledge is zero. inspection reports were poorly written & made very little sense. Didn't pass on very reasonable requests from an excellent tenant, failed to arrange small repairs. However, were able to push the monthly invoice into the realms ...
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What agent could do to change your mind?
Replied to correspondence, answered the phone, called back. Treated an excellent tenant with respect. Paid rent into landlords account in days, rather then weeks.Attached Filesnbsp;
Comment on agent fees
I took the property to a new agent, who rented within a month for 675
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Apr 03,2014
Apr 03,2014
4
people found
this helpful
this helpful
Just to organise for a Fox & Sons agent to value my house took four phone calls as no one there seems to ever pick up the phone or return messages. When I finally organised for someone to value my house, they were late as they'd ...
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What agent could do to change your mind?
Acted in a more professional manor, half the people I spoke to there (when they picked up the phone) sounded like they were selling used cars and have no sense of customer service.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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