67% sales valuation accuracy
75% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jul 18,2015
Jul 18,2015
5
people found
this helpful
this helpful
I would like to share my personal experience with one of the local estate agents Robinson & Jackson Bexleyheath branch.
My husband and I have been looking to buy a house in Bexleyheath area for a few months. Unfortunately good properties do not come up on the market that often. A lot of the houses are overpriced even if they are on busy roads, very close to train trucks, have tiny rooms, odd layouts or small gardens.
In the last 3 months, we only found a handful of properties on Right Move which we really liked. We wanted to view them as soon as possible and we intended to put offers through as our mortgage had been already approved. Two of these properties were listed by Robinson & Jackson Bexleyheath branch.
On both occasions my husband called Robinson & Jackson to book a viewing and he was simply told that the open house was fully booked'. The agent did not waste his time to ask about buying position but immediately refused to consider even 5 minutes viewing as an option.
This practice of Robinson & Jackson Bexleyheath branch is very unprofessional without a doubt but what is truly concerning is the fact that they treat both the vendors and the potential buyers in unfair and ruthless manner as they are only interested in getting thousands of pounds in commission for taking a number of phone calls and having one of their agents in the property for an hour or two on the open house' day.
First of all, the agents of Robinson & Jackson Bexleyheath branch are not bothered to attract as many potential buyers as possible in order to get more offers and secure higher selling price for the vendor. Secondly, they do not give a fair chance to all interested buyers to view the property by taking the liberty to decide who can and who cannot attend the open day'. The agents walk away with their big fat commissions while the vendors could be losing thousands on their sales and the potential buyers end up truly disappointed as they were not even allowed to see what could have been their dream home.
If the property you really like is advertised by Robinson & Jackson Bexleyheath branch but you end up in the same situation, the best thing to do is to make the vendor aware of it because agents will continue using unprofessional and unfair practices for as long as the people allow them to do so.
My husband and I have been looking to buy a house in Bexleyheath area for a few months. Unfortunately good properties do not come up on the market that often. A lot of the houses are overpriced even if they are on busy roads, very close to train trucks, have tiny rooms, odd layouts or small gardens.
In the last 3 months, we only found a handful of properties on Right Move which we really liked. We wanted to view them as soon as possible and we intended to put offers through as our mortgage had been already approved. Two of these properties were listed by Robinson & Jackson Bexleyheath branch.
On both occasions my husband called Robinson & Jackson to book a viewing and he was simply told that the open house was fully booked'. The agent did not waste his time to ask about buying position but immediately refused to consider even 5 minutes viewing as an option.
This practice of Robinson & Jackson Bexleyheath branch is very unprofessional without a doubt but what is truly concerning is the fact that they treat both the vendors and the potential buyers in unfair and ruthless manner as they are only interested in getting thousands of pounds in commission for taking a number of phone calls and having one of their agents in the property for an hour or two on the open house' day.
First of all, the agents of Robinson & Jackson Bexleyheath branch are not bothered to attract as many potential buyers as possible in order to get more offers and secure higher selling price for the vendor. Secondly, they do not give a fair chance to all interested buyers to view the property by taking the liberty to decide who can and who cannot attend the open day'. The agents walk away with their big fat commissions while the vendors could be losing thousands on their sales and the potential buyers end up truly disappointed as they were not even allowed to see what could have been their dream home.
If the property you really like is advertised by Robinson & Jackson Bexleyheath branch but you end up in the same situation, the best thing to do is to make the vendor aware of it because agents will continue using unprofessional and unfair practices for as long as the people allow them to do so.
What agent could do to change your mind?
Be professional. Provide good customer service. Treat people with respect.Attached Filesnbsp;
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Latest Reviews
23rd Dec 2017
reviewed by 'Martin'
22nd Dec 2017
reviewed by 'TerryC'
18th Jul 2015
reviewed by 'Disappointed'
5th Jun 2015
reviewed by 'Disgruntled'
Opening Hours
Address
Robinson Jackson Partnership
124 Broadway
Bexleyheath
Kent
DA6 7DQ
020 8298 7000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 75% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 23,2017
Dec 23,2017
0
people found
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this helpful
Working with Neil on the sale of our two properties couldn't have been more simpler and easy. I think Neil added a lot of value to in terms of matching us with the buyer best suited for us, and making us feel assured and confident ...
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Comment on agent fees
Very reasonable considering the project managent that goes with the process.
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Dec 22,2017
Dec 22,2017
0
people found
this helpful
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Fantastic service, Neil and his team were very helpful and made our move stress free. I would recommend using them again....
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Comment on agent fees
Good
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Jul 18,2015
Jul 18,2015
5
people found
this helpful
this helpful
I would like to share my personal experience with one of the local estate agents Robinson & Jackson Bexleyheath branch.
My husband and I have been looking to buy a house in Bexleyheath area for a few months. Unfortunately good properties do not come up on ...
read full review
read full review
What agent could do to change your mind?
Be professional. Provide good customer service. Treat people with respect.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 05,2015
Jun 05,2015
8
people found
this helpful
this helpful
We visited an open house with Robinson Jackson for a property located in Bexleyheath.
We liked the property as it seemed like a nice location and we were expecting our first child shortly.
We asked the agent on the day how the open house worked ...
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read full review
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Last updated at 11:40 AM 07/01/2020 by Amie Edwards
