0% lettings valuation accuracy
0% lettings fee satisfaction
Jul 15,2015
Jul 15,2015
12
people found
this helpful
this helpful
I'm not generally in the business of leaving bad reviews but this company really are awful. Firstly, I'd imagine we are some of the best tenants a landlord could hope for. Both professional people while my partner is bordering on ocd when it comes to cleanliness. We rented for almost 2 years and always paid on time and only had to make contact a couple of times to sort issues out. Whenever you do contact them they are plain rude as others have said and will mostly just ignore you. They lie and make it sound like it's your fault whenever you chase. I don't think I've ever had to give a single company my email address as many times as Dorset lettings have asked for mine yet emails still aren't forthcoming. They make out they are very professional to begin with but I would stress they are the only agents that have ever left me without a gas certificate, and did so for some months. We moved out 26th June and today is 15th July and we still haven't had a penny of our deposit back. It's the 5th property I've rented through an agent and the first time anyone has made any deductions. They only want to deduct £70 for what I would call some very very minor things but having paid 10s of thousands in rent over 2 years it leaves you with a very bitter taste. They made no allowances for wear and tear at all and the invoice they have sent me for the additional cleaning is definitely fake. I know this as its dated the same day as the inventory check was done yet says it was quoted prior. I also know from an old neighbour that no one visited the property that day. With the things that allegedly needed doing on the inventory you would be looking at 1 hour max anyway so the charge is extortionate. We left the place immaculate. After seeking advice we agreed to the deductions anyway as any deductions less than £100 will cost us money to appeal which is something they clearly exploit. In spite of this we are still waiting for the cheque for the remainder of the deposit. The fact we are still waiting is either testament to their unprofessionalism or their maliciousness whatever way you look at it. I tried to be as amenable as possible when it came to viewings once we'd given notice, even letting them do one with less than 10mins notice. They on the other hand would arrange other viewings and then just not turn up, at the end of one of the viewings I went round the property with one of the agents showing a few areas of concern to try and ensure we left the property in good condition. She agreed with me on a lot of the issues and was going to speak to the property manager who I never heard from apart from a generic letter telling me we were contractually obliged to have the carpets and the oven professionally cleaned and provide receipts (on checking our contract we weren't). So in the end we repainted half the property ourselves - This shows the extent we went to to make sure the property was left in good condition yet Dorset lettings don't even have the courtesy to respond to any kind of enquiry. Landlords should avoid as good tenants don't rent from them twice, especially as their fees are by far the highest in the area for tenants to begin with.
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Jul 18, 2017
Your deposit should be held in a Deposit Protection Scheme and it is they who should return the deposit to you. If the landlord disputes the amount then you have a chance to respond. I don;t understand why the cheque was sent back via the Landlord? That is the whole idea of these Deposit Protection Schemes.
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4th Jun 2015
reviewed by 'Tenant'
14th May 2014
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Opening Hours
Address
Dorset Property
55 High West Street
Dorchester
Dorset
DT1 1UT
01305 257357
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £725 | £725 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 15,2022
Dec 15,2022
2
people found
this helpful
this helpful
These clowns deserve zero stars for the appalling way they treated my 63 year old dad. Sending him on a 6 hour round trip, costing him £25 to view an unsuitable property.
He enquired about a leasehold property and was told pets were accepted. He specifically requested if ...
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Dec 20, 2022
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(8)
Mark, I don’t know your position within the company as you have neglected to say. If you’re in any supervisory or management role, I sincerely urge you to put as much effort as you do in defending the indefensible, into ensuring that your customers are treated a lot better than my father (Simon) was.
I understand that Imogen is a recent addition to your staff, perhaps it’s a training need.
Throughout this whole dialogue you have ignored a very salient fact that a member of the mana ...
Feb 03,2020
Feb 03,2020
3
people found
this helpful
this helpful
I arranged with Jennifer to view a property and on the day, which was last Tuesday, I arrived with a friend. When “Jennifer” arrived she got out of her car, did not greet us just smiled and did not acknowledge my friend when I introduced ...
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Jul 15,2015
Jul 15,2015
12
people found
this helpful
this helpful
I'm not generally in the business of leaving bad reviews but this company really are awful. Firstly, I'd imagine we are some of the best tenants a landlord could hope for. Both professional people while my partner is bordering on ocd when it comes to ...
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Jul 25, 2017
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I never said the cheque came from the landlord. At the time of writing the review I was still waiting for my deposit. Just like many other similar reviewers on here. We did get it back in the end minus the ridiculous deductions justified by a fake cleaning invoice from a company whose phone number didn't work and the address didn't exist that was dated before we'd even moved out. These agents are criminal. Staff members have been jailed for their dishonesty at this company - just google "Dorse ...
Jun 04,2015
Jun 04,2015
9
people found
this helpful
this helpful
DO NOT RENT WITH THEM!!!! * Rented with them for just 5 months and it was hell! Immediately after the tenancy started they charged us for one thing after another. Everyone I have spoke to who has rented from them before confirmed they too had been victims ...
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May 14,2014
May 14,2014
2
people found
this helpful
this helpful
Totally unhelpful, unsupportive, and left us really deflated after renting a property through these agents.
We were under the impression that we'd have some backup if there were any disagreements with the landlord, however they made no effort to help us with our concerns, directing ...
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What agent could do to change your mind?
Ask about what support they will offer if there are discrepancies in the future. To which they should reply 'we'd be totally useless'Attached Filesnbsp;
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Mar 07,2014
Mar 07,2014
2
people found
this helpful
this helpful
Phoned this agent today, to view a property.
The agent didn't introduce themselves, and gave a hostile attitude throughout the call, tried to arrange a viewing, however was told they only work until 4.45pm, when questioned how a professional working person (one of the many ...
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What agent could do to change your mind?
Learn some customer service skills, you may well have had some bad tenants, renting your properties but that does mean all tenants will behave this way. Take the massive chip off your shoulder with new customers, luckily there are plenty more agents out there.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 4:57 PM 21/06/2019 by Jordan Mclaughl Jordan Mclaugh
DO NOT USE DORSET LETTINGS _ YOU HAVE BEEN WARNED.