“A bunch of irresponsible and unprofessional agents, who almost left ......”
1 Star Review
Jul 05,2015
By:
'Mr.'
Jul 05,2015
Branch: London, 170 High Street
Services: Lettings (Prospective customer)
Rent PCM: £1100
Would you recommend?: No
Postcode: W3
Branch: London, 170 High Street
Lettings (Prospective customer)
Rent PCM: £1100
Postcode: W3
110
people found
this helpful
A bunch of irresponsible and unprofessional agents, who almost left us homeless...We tried to use their services when we found a suitable flat to rent in Acton area. We discussed with them and made them aware of our situation (that my partner is employed and I was about to start working, pending successful security checks - which was not an issue, as I have been security cleared for the last 12 years and explained this to the agent). The agent acknowledged the situation, assured us that there wasn't any problem and we started the usual reference checks. Few days later we got a call from our agent, stating that due to my employment status the landlord requested a 3 months rent payment upfront (aside from the usual 6 weeks deposit), despite the fact that, as I mentioned before, he claimed that there would be no problems at all. We agreed with the new terms, made the payment as requested and signed the tenancy contract (which, strange enough, was signed only by us - the landlord/agent field was blank). In the meantime we prepared to move, dismantled our furniture, packed all our belongings and booked a moving company. And then...the unbelievable happened. On the very same day we were actually supposed to get the keys and move in, we were sent via email a modified tenancy agreement requesting for another 3 months rent payment in advance, after the first two months of living in the property (justified by the agent, AGAIN, by my employment status). This is something I and my partner have never heard or experienced before in our history of renting properties in London.
I and my partner decided to decline the new terms and refused to sign the modified contract with this utterly unprofessional agency. I find it unacceptable for an agency to keep changing the contracts' terms, especially at the very last moment, when clients are supposed to move in. Furthermore, they didn't assume any responsibility for this and kept blaming the landlord (despite the fact that they were aware of our situation from the very beginning). They made us lose time, effort (in having to pack all our belongings - and then unpack) and money (cancellation fee of the moving company). Luckily enough, our current flat was not rented out already and we could extend our agreement, otherwise we would have had to move our stuff in a storage warehouse and live in a hotel room.
What agent could do to change your mind?
Not to keep changing the contracts' terms. Understand the possible consequences of their irresponsibility and unprofessionalism.
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