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Whirlybird Property

4/5, 114 Reviews
80% Recommended

100% sales valuation accuracy

84% letting valuation accuracy

72% sales fee satisfaction

72% letting fee satisfaction

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Whirlybird Property is one of the UK's most progressive property organisations which deals primarily with residential lettings, property management, insurance and financial services.
"When applying for tenancy..."

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1 Star Review
UserName

Chris

By : 'Phil'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £1300
Would you recommend ? : No
Postcode : SL6

Jul 2, 2015
People found this helpful5

When applying for tenancy here with a friend, it all started off well. We both decided to find a place to live on our own away from shared accommodation as we'd recently started new, permanent jobs in the area. Friendly staff member arrived early showed the flat in a good condition. After a few days we decided to proceed with the tenancy here. I promptly paid the asking price for the tenant and referencing fees (which compared to some other agencies is vastly more expensive and almost totally unrefundable) as at the time the property seemed worth the move. It all started to go downhill from here. We were put into contact with the director, who was the point of contact for the rest of the tenancy. The email chain was almost ruthlessly pragmatic and questions were never fully answered, nor were emails properly read (which became an annoying unprofessional, yet tolerable inconvenience for now). This mainly occured during the referencing form submission. This referencing process was far more broad than any other referencing check I've ever done. It's apparent that many agencies and their referencing counterparts do not cater for those who used to be students up to three years ago, which leads to more back and forth emails and more time wasted). Questions were never answered or forwarded onto other staff to answer so our referencing forms were submitted and then rejected at least twice before mine was accepted. A long and tiring process which was really not ideal during busy work weeks. Again, an unnecessary inconvenience. It's worth noting at this point that a 'stability' check on my part had failed and no real explanation was given, yet overall as previously mentioned my application passed. I informed Chris that our deposit money was ready to send across pending the reference success, followed by the first months rent. When my friend came to this point, the checks failed there for him and overall the application for him had failed. I stated that on my wage alone I'd be able to pay for the property myself citing any potential money concern (If that was indeed the case of the failure - which we repeatedly assured was not the case based on the incomes provided and confirmed by our respective employers). No real explanation or workaround was apparently available at this point - and so we were then asked to provide the standard deposit and 6 months rent in advance (almost enough to put a deposit down on a house. To expect that sort of tunraround in less than a month was quite frankly staggering. I raised this point and stated that the initial (large) sum of money was essentially our way of saying 'we are committed to staying for the 12 month duration). Then we were asked for 8 weeks deposit and 3 months in advance. Again a knee-jerk reaction to an otherwise stable referencing check. We were then asked for a guarantor, to which there was (and still is) no need for. The figures were there and this was still the result of


What agent could do to change your mind?

Compared to other agencies, not a lot comes off the initial payment. I honestly do not know where that money must go.


Comments on Agent Fees

Compared to other agencies, not a lot comes off the initial payment. I honestly do not know where that money must go.

Was this helpful?:

By : Chris Parry

Aug 27, 2015

What actually happened was rather different to what has been described by the prospective tenant(s). Phil and a friend were proposing to rent an apartment in Maidenhead and as such both needed to complete reference applications as you would normally do for any rental property. Phil's friend failed the reference on the grounds of a very poor credit history and as such the reference for him was duly declined by an independent reference company. We take the reference side very seriously indeed and it is our responsibility to any owner/landlord to place people in their property with a positive reference report. If a reference declines, the standard protocol within the industry would be to offer the prospective tenants a guarantor option whereby they find a suitable individual to act as a guarantor due to the declined reference, or depending how long the tenancy agreement is, offer the other option of paying either 6 months rental in advance or indeed 12 months rental in advance depending on the length of the tenancy agreement. This is all standard practice and detailed within our terms of business which any prospective tenant signs at the outset (and see and read) before they put down any holding deposit to secure the property. Due to the declined reference, I also gave the two gents the choice of a third option which was 3 months rental in advance (not six) and an 8 week security deposit (rather than a 6 week security deposit which is the industry norm). Whirlybird Property were doing this to try and help the two gents out due to their failed reference due to a very poor credit history. Any of the options were declined by the two gentlemen which was very strange indeed and this happened on more than one occasion. Obviously, it is our responsibility to place people with a positive credit and reference report in any property otherwise there is little point in carrying out a reference check. This is our responsibility to any owner/landlord. As such, due to the two prospective tenants declining the options of an alternative which is very much standard practice within the industry, our hands were tied. Obviously, we cant place people with a declined reference into any property. I never understood why they did not get a guarantor which would have been the most sensible cost effective option for them and as a result we seem to think there must have been some other reason as to why which was not disclosed to Whirlybird Property. Very odd indeed if you seriously want to move into a particular property that you say is right for you.


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100%72%£558,000£580,000
Lettings84%72%£525£4,000
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
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3355213112034
Areas covered
  • HP10
  • HP9
  • SL6
  • SL7
  • SL9
Address

Whirlybird Property
2 Orchard House, High StreetMaidenhead, Berkshire
SL6 9SJ
01628 671 060

Opening Hours
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  2. Tuesday :
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  7. Sunday :
  1. 09:00 - 18:00
  2. 09:00 - 18:00
  3. 09:00 - 18:00
  4. 09:00 - 18:00
  5. 09:00 - 18:00
  6. 09:00 - 16:30
  7. 10:00 - 13:00
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Avoid this company, they are ...

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1 Star Review

By : 'Rob'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SL6

May 26, 2021
People found this helpful1

Avoid this company, they are crooks and owe me rent they took off the tenant and they didn't pay the deposit back to us or the tenant. They should not be allowed to trade and we took them to the ombudsmen who found in favor. They still owe us money and drag their feet all the ... Read Full Review

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This agency shouldn't ...

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1 Star Review

By : 'Mario'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : SL6

Oct 23, 2020
People found this helpful10

This agency shouldn't be allowed to trade. They are breaking the law by still charging illegal fees. Beware. They are crooked to the core. It took months to get my deposit back and this was only part of the deposit. I had to report them to the trading standards to get the illegal fee charged ... Read Full Review

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Used a contract in breach of ...

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1 Star Review

By : 'G'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Tenant )
Rent PCM : £3087
Would you recommend ? : No
Postcode : SL6

Aug 10, 2020
People found this helpful8

Used a contract in breach of the Tenant Fees Act Failed to return fees owed to tenants Failed to return tenant's deposit and never answered correspondence requesting said return of deposit Ignored email and calls on key issues reported on the ... Read Full Review

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AVOID! ...

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1 Star Review

By : 'Anna'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SL6

Jul 6, 2020
People found this helpful7

AVOID! I'm a landlord and I"m working through a complaint with the Property Ombudsman and taking them to court for non payment of rent. Chris?* how about you pay me the 12 months rent my tenant paid up front and the deposit you took and never ... Read Full Review

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Great ...

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5 Star Review
UserName

Chris

By : 'Anna'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL6

Jun 12, 2020
People found this helpful0

Chris provided me with a smooth, transparent, timely and professional service throughout I would definite recommend WBP for both rental and ... Read Full Review

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Excellent ...

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4 Star Review
UserName

Chris

UserName

Karen

By : 'Philip'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL7

Sep 8, 2019
People found this helpful0

Chris and Karen have been excellent in getting tenants at a very good rent and managing any issues in a timely ... Read Full Review

Comments (0)
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Helpful and easy and talk to. ...

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4 Star Review
UserName

Chris

UserName

Christine

By : 'Esme'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : Yes
Postcode : SL6

Sep 3, 2019
People found this helpful0

Helpful and easy and talk to. Good communication which made the moving in process happen with ease. Could have made things slightly clearer ie ... Read Full Review

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Excellent ...

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5 Star Review
UserName

Chris

By : 'Ian'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL6

Sep 2, 2019
People found this helpful0

We have found Whirybird Properties extremely efficient and friendly to deal with and the speed with which they found tenants ... Read Full Review

Comments (0)
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Took them to court and ...

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1 Star Review

By : 'Choghok'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : SL6

Jun 2, 2019
People found this helpful9

I had paid a holding deposit of £740 for a rental property when I was asked to pay another £200 for credit reference checks. At that point I read some of the reviews on this website and was shocked that both tenants and landlords were complaining about them. Worse still, I checked with The Property ... Read Full Review


Comments on Agent Fees

Unusually high fees

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Exceptional ...

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5 Star Review
UserName

Chris

By : 'Deborah'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SL7

Apr 16, 2019
People found this helpful0

Having used whirlybird for 4 + years with a rental property I have only positive things to say about them. They are efficient and caring and go the extra mile to help. They offer sound but realistic advice and are extremely straightforward in their approach . I absolutely recommend ... Read Full Review


Comments on Agent Fees

Fees are competitive and fair.

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False ...

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1 Star Review

By : 'J'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : HP9

Apr 9, 2019
People found this helpful4

This company has my house listed to rent on their website but I bought and moved into the house over a year ago! It has not been available to rent since my offer was accepted on it Jan 2018! I have contacted them twice now to remove my house from their website and all other sites it is listed on ... Read Full Review

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Letting ...

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5 Star Review
UserName

Chris

By : 'Shaun'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : SL6

Jul 19, 2018
People found this helpful0

Good service from all the staff but in particular Chris Parry. He talked me through the contract in a detailed manner and moved me into the property in a quick ... Read Full Review


Comments on Agent Fees

Average

Comments (0)
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letting ...

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5 Star Review
UserName

Chris

By : 'S'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Tenant )
Rent PCM : £1
Would you recommend ? : Yes
Postcode : SL6

Jul 5, 2018
People found this helpful0

Whirlybird and their staff couldn't of been more helpful for my tenancy let. Would recommend for their efficiency and good ... Read Full Review


Comments on Agent Fees

Very competitive.

Comments (0)
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Chris is knowledgeable and ...

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5 Star Review
UserName

Chris

By : 'Mr'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : UB9

Nov 24, 2017
People found this helpful0

Chris is knowledgeable and passionate about his work. He guided us through the process with minimal fuss. We looked at several properties on different days and at different times of the day. Nothing was too much trouble for Chris and we will recommend him and Whirlybird for their exceptional level ... Read Full Review


Comments on Agent Fees

Nobody works for free! For the level of expertise Chris displayed, we believe the fees were good value for money.

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Very friendly and respectful ...

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5 Star Review
UserName

Chris

By : 'Tony'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SL6

Nov 1, 2017
People found this helpful0

Very friendly and respectful service would definitely recommend. Always on time and always willing to support with questions and ... Read Full Review


Comments on Agent Fees

Good

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We received very good service ...

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5 Star Review
UserName

Chris

UserName

Hanna

By : 'Carlos'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : SL9

Oct 30, 2017
People found this helpful0

We received very good service and we are very satisfied. Chris showed great commitment and dedication and took us step by step throughout the lease ... Read Full Review


Comments on Agent Fees

Agent fees are very good

Comments (0)
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Competent very professional ...

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5 Star Review

By : 'D'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SL6

Oct 17, 2017
People found this helpful0

Competent very professional courteous staff. Good local property market knowledge and efficient attention to formalities of leasing process. No ... Read Full Review


Comments on Agent Fees

Good prompt efficient service, fees very reasonable.

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Showed me a property on a ...

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5 Star Review

By : 'Jon'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : SL6

Sep 30, 2017
People found this helpful0

Showed me a property on a Sunday which I was grateful for. Made things easy for me as I have a busy work schedule. Paperwork process quick and informative and this enabled a stress free move ... Read Full Review


Comments on Agent Fees

Fair

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I would just like to thank ...

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5 Star Review
UserName

Chris

UserName

Christine

By : 'nicknackhall'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : HP10

Aug 30, 2017
People found this helpful0

I would just like to thank the team at Whirlybird. They were brilliantly efficient, very helpful, they communicated very effectively and they assisted me every step along the way. Even when there was a slight hiccup with the landlady, they dived straight in and quickly resolved the problem. And ... Read Full Review


Comments on Agent Fees

Good. You get what you pay for.

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Used this agent from both a ...

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4 Star Review

By : 'James'
Branch : Beaconsfield, 2 Orchard House, High Street
Services : Letting( As a Owner )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : SL6

Aug 29, 2017
People found this helpful0

Used this agent from both a work and letting prospective. Got me a nice tenant in a very quick timeframe. Also all the staff are friendly and the contract was explained in a comprehensive way. Would use again and I think they give very good value for ... Read Full Review


Comments on Agent Fees

Average

Comments (1)
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By : Well Wisher

Sep 5, 2017

They are cheats. This review must have come from someone trying to better their...


1 - 20 of 114 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please email info@whirlybirdproperty.co.uk and we can address your concerns.

Last updated at 8/28/2017, 3:37:31 AM by allAgents

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