50% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
17% lettings fee satisfaction
Jun 26,2015
Jun 26,2015
15
people found
this helpful
this helpful
Meridian treated us unfairly and mis-sold the flat (letting the flat) to us.
We rented a flat in Bournemouth town center and moved into the new flat on 1st June,2015 and discover cat fleas bite on the 2nd days we moved in. (Link for the photos and video https://flic.kr/s/aHske4wsLYl ).
When we do the flat viewing, a cat was in the flat and the agent told us that no pets are allowed in the flat and the previous tenant only looked after it temporarily. Also on our tenancy agreement, if we bring any pets into the flat we need to have the flat professionally cleaned with de-infestation and provided the receipt to prove the cleaning.
Now the agent denied all the faults. And every time they offer us solutions makes us feel inferior. They claimed we already entered the tenancy and the fleas problem is our problem. They claimed they did not see any fleas when they did the check after the previous tenant moved out and it is not our business to check if the previous tenant have done the cleaning. We asked for the receipt to prove that the flat was cleaned with de-infestation but the agent cannot provide the proof. Also they said it is not necessary for every tenant to clean the flat with de-infestation before the new tenancy if they checked the flat is clean.
We complained and requested the full agent fee (ƒÂ¯¿½300), deposit ( one month rent) and all the cost we spent due to the fleas issues ( hotel stays due to the de-infestation clean, medical cream and the one month storage space fee for our furniture). In addition, to end the tenancy after the first month. We really want to leave on the first week but we need to find a new place. The agent now said the landlord is very good to let us go and they only refund ƒÂ¯¿½100 agent fee, deposit and 5 days rent which do not even cover our hotel stay.
We will escalate the case to the property ombudsmen.
The agent said they helped us to do the tenant referencing and rectify the fleas issue promptly but we feel that they should not claim no pets are allowed in the flat when we viewed the flat. We won't rent the place if we know Meridian gave us wrong information at the flat viewing and do not follow our tenancy agreement.
We rented a flat in Bournemouth town center and moved into the new flat on 1st June,2015 and discover cat fleas bite on the 2nd days we moved in. (Link for the photos and video https://flic.kr/s/aHske4wsLYl ).
When we do the flat viewing, a cat was in the flat and the agent told us that no pets are allowed in the flat and the previous tenant only looked after it temporarily. Also on our tenancy agreement, if we bring any pets into the flat we need to have the flat professionally cleaned with de-infestation and provided the receipt to prove the cleaning.
Now the agent denied all the faults. And every time they offer us solutions makes us feel inferior. They claimed we already entered the tenancy and the fleas problem is our problem. They claimed they did not see any fleas when they did the check after the previous tenant moved out and it is not our business to check if the previous tenant have done the cleaning. We asked for the receipt to prove that the flat was cleaned with de-infestation but the agent cannot provide the proof. Also they said it is not necessary for every tenant to clean the flat with de-infestation before the new tenancy if they checked the flat is clean.
We complained and requested the full agent fee (ƒÂ¯¿½300), deposit ( one month rent) and all the cost we spent due to the fleas issues ( hotel stays due to the de-infestation clean, medical cream and the one month storage space fee for our furniture). In addition, to end the tenancy after the first month. We really want to leave on the first week but we need to find a new place. The agent now said the landlord is very good to let us go and they only refund ƒÂ¯¿½100 agent fee, deposit and 5 days rent which do not even cover our hotel stay.
We will escalate the case to the property ombudsmen.
The agent said they helped us to do the tenant referencing and rectify the fleas issue promptly but we feel that they should not claim no pets are allowed in the flat when we viewed the flat. We won't rent the place if we know Meridian gave us wrong information at the flat viewing and do not follow our tenancy agreement.
What agent could do to change your mind?
Do not deserve to charge any fee because they did NOT do their job properly.Attached Filesnbsp;
Comment on agent fees
Do not deserve to charge any fee because they did NOT do their job properly.
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11th Oct 2019
reviewed by 'adam'
27th Sep 2019
reviewed by 'Ajn1990'
14th May 2019
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27th Nov 2018
reviewed by 'Fraser’s'
21st Mar 2018
reviewed by 'Jamie'
Opening Hours
Address
Meridian Estate Agents
297 Charminster Road
Bournemouth
Dorset
BH8 9QP
01202 548548
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £575,000 | £575,000 |
| Lettings | 0% | 17% | £595 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 7 | 1 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 11,2019
Oct 11,2019
1
people found
this helpful
this helpful
Due to new deposit laws letting agents can only take a certain amount now so they refunded me the difference from what I paid a couple of years ago. Somehow they have miscalculated this and instead of telling em this they sent me an overdue ...
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Sep 27,2019
Sep 27,2019
2
people found
this helpful
this helpful
Renewing tenancy which I signed, then they up the amount saying it was an error and blamed me for not reading the contract despite them also signing it. I understand mistakes happen but when phoning me to let me know the lady was aggressive and ...
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May 14,2019
May 14,2019
1
people found
this helpful
this helpful
I currently rent from them, my last 2 property check ups and they have left my house exposed to thieves. Last time they left my front door unlocked and this time 4 windows open. I am now currently seeking advise as this has lead to items going ...
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May 15, 2019
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(1)
Can you please contact me to discuss this matter. I am absolutely shocked that this has happened to you as a valued tenant.
I will deal with your complaint as soon as you make contact as I am unable to indenting who you are from this review.
01202 548548 ...
Nov 27,2018
Nov 27,2018
4
people found
this helpful
this helpful
Prior to moving into our rented property we were lied to by the branch manager of the Bourenmouth branch and then all responsibility was denied by Meridian! * They do not answer to calls or emails regarding potential serious maintenance issues and make you feel like ...
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Comment on agent fees
They are not worth paying a penny too
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Oct 13,2018
Oct 13,2018
4
people found
this helpful
this helpful
Local Estate Agent Reviews (Google) as of October 2018:
Goadsby (5 stars)
Paul Watts (4.7 stars)
Gordon Baker (4.6 stars)
Quinn & Co. (4.3 stars)
Meridian Estate Agents (1 star)
Says it all! To reiterate what other reviews have said, in our limited experience with Meridian I found the staff to be ...
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Comment on agent fees
N/A
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Mar 21,2018
Mar 21,2018
8
people found
this helpful
this helpful
Been renting many years and can honestly say never had experience like with Meridien.
Taking ages to sort out repairs and have essential maintenance issues sorted out as well as refusing to have certain works done leaving us with a shabby property that we were ...
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Comment on agent fees
RIP OFF !! Never been charged so much or lost so much money in the many years we have rented from many different, professional estate agents that we’ve always been happy with.
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Dec 04,2015
Dec 04,2015
0
people found
this helpful
this helpful
I used Meridian for the sale of my house in Queens Park and i have to say i was very impressed. I was kept informed from beginning to end and they sold my property for the full asking price after it had been with another ...
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Comment on agent fees
Well worth the money, They achieved my asking price.
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Jul 14,2015
Jul 14,2015
14
people found
this helpful
this helpful
To be honest, they wasted a huge amount of my time.
As a first time buyer I was looking for a house, originally I was looking for a flat. It felt like they were attempting to force my to buy a heap of excrement. Viewing ...
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Jun 26,2015
Jun 26,2015
15
people found
this helpful
this helpful
Meridian treated us unfairly and mis-sold the flat (letting the flat) to us.
We rented a flat in Bournemouth town center and moved into the new flat on 1st June,2015 and discover cat fleas bite on the 2nd days we moved in. (Link for the ...
read full review
read full review
What agent could do to change your mind?
Do not deserve to charge any fee because they did NOT do their job properly.Attached Filesnbsp;
Comment on agent fees
Do not deserve to charge any fee because they did NOT do their job properly.
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Yes
Jul 13,2013
Jul 13,2013
12
people found
this helpful
this helpful
disgusting agents. They charge us extra because we have housing benefit. Even though the amount we get is small because my husband works. They put our rent up when we had a baby because they thought we were getting paid more in benefit which we ...
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Mar 24, 2016
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(1)
You are being courageous and full of integrity in the face of sadistic money grubbing evil men.That you still live in one of these properties still and refuse to stay silent may also inspire others. This * is deeply entrenched. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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