33% lettings valuation accuracy
0% lettings fee satisfaction
Jun 22,2015
Jun 22,2015
2
people found
this helpful
this helpful
I rented a property from William H Brown for just over 3 years. Over the time of renting the property repairs were not carried out the living room ceiling collapsed, a large glass mirrored wardrobe door fell and smashed on my 5 year old sons head, the area was known for mice the house had mice and the kitchen cupboards were past their best and dangerously hanging off the wall .when I begged (and yes I had to beg to get my property in a safe liveable condition for my children) they seemed set out more not to help! After months of living with a huge hole in my living room ceiling without anyone checking to make sure the rest wouldn't come down on my family contractors came out. They looked at the ceiling and said it was a bigger job than described by the letting agents who told them a small bit of plaster had come down. After that my living room ceiling was repaired in stages each an isaw to the eye. First I lived with plaster board with bloody handprints on that was for a few months then they came out to plaster it and left the plaster bare the walls were also a mess from the plaster and that's how I lived out the remainder of my months their living in a cave of a living room! When I called for an update on the repairs the letting agents gave me nothing and didn't seem to sympathize with the fact my home was falling in pieces around me! Getting them to follow through with repairs was a total nightmare!
Anyway I left the property I gave them my one months notice which apparently wasn't good enough even though members of their company stated it was. They lied to me and called me saying they wanted to arrange a checkout inspection I said I need to check my schedule and the guy who phoned me then said well you'd better call me back before tomorrow. Good knack with customer service!! when I emailed the company stating his attitude towards me they stated it was a check out inspection and they didn't need to give me any notice they could come when they liked! Turned out not to be a check out inspection just a routine one which they did need to give me notice for therefore they breached their part of the contract! I left the property in a cleaner state than found cleaned all carpets etc handed my keys in paid my final weeks rent. Heard nothing for weeks....... then I started getting letters to my parents address stating I owed them a full months rent for which i'd written them a cheque for half of. We called and stated what had happened the lady on the phone said it all seemed a bit off and she'd speak to the company. The letters for the overdue rent carried on. When I messaged them and asked them what was going on they claimed I owed them for the rent still it was in my contract. When I asked for a copy of the contract they sent me one with chunks cut out then sent me a letter stating i'd
Anyway I left the property I gave them my one months notice which apparently wasn't good enough even though members of their company stated it was. They lied to me and called me saying they wanted to arrange a checkout inspection I said I need to check my schedule and the guy who phoned me then said well you'd better call me back before tomorrow. Good knack with customer service!! when I emailed the company stating his attitude towards me they stated it was a check out inspection and they didn't need to give me any notice they could come when they liked! Turned out not to be a check out inspection just a routine one which they did need to give me notice for therefore they breached their part of the contract! I left the property in a cleaner state than found cleaned all carpets etc handed my keys in paid my final weeks rent. Heard nothing for weeks....... then I started getting letters to my parents address stating I owed them a full months rent for which i'd written them a cheque for half of. We called and stated what had happened the lady on the phone said it all seemed a bit off and she'd speak to the company. The letters for the overdue rent carried on. When I messaged them and asked them what was going on they claimed I owed them for the rent still it was in my contract. When I asked for a copy of the contract they sent me one with chunks cut out then sent me a letter stating i'd
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Latest Reviews
6th May 2024
reviewed by 'James'
7th Nov 2022
reviewed by 'Danny'
4th Aug 2016
reviewed by 'Susanna'
5th Jul 2015
reviewed by 'James'
22nd Jun 2015
reviewed by 'HayleyC'
Opening Hours
Address
William H Brown
1 Arndale Centre Otley Road Headingley
Headingley,Leeds
Yorkshire
LS6 2UE
0113 278 5337
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 33% | 0% | £475 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 06,2024
May 06,2024
0
people found
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I write this review to inform the public of the unethical practices of this company, this is speaking from a former employee. The company micromanage and treat their staff with no respect, the salary is absolutely shocking for the expected hours worked - no work / ...
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Nov 07,2022
Nov 07,2022
0
people found
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Think twice before renting from William H. Brown!
I am renting a flat from them. The entrance door is a menace. See the pictures.
The space between the entrance door and the jamb is so big that I can put my finger in it.
Note: ...
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Sep 10,2019
Sep 10,2019
0
people found
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Well handled sales process. Everything done as said. Sold property within days. Follow up to completion good. Laura Nunney was very good and diligent....
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Aug 04,2016
Aug 04,2016
1
people found
this helpful
this helpful
Rowan Moore was very helpful and great at getting back to me. He now looks after the Wakefield area and I wish he was still looking after the Bradford Area covering my property I rent out. Easy to talk to and honest.. come back Rowan :)...
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Comment on agent fees
Fine
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Aug 04, 2016
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(1)
Hi Susannah thank you so much for your kind comments. Pleasure managing your property, great land lords make our job easier! ...
Jul 05,2015
Jul 05,2015
2
people found
this helpful
this helpful
Dont stick to times. Very reactive. Not helpful. Play buyers off against each other! Send trainee agents, Not as good as local competitors...
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Jun 22,2015
Jun 22,2015
2
people found
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this helpful
I rented a property from William H Brown for just over 3 years. Over the time of renting the property repairs were not carried out the living room ceiling collapsed, a large glass mirrored wardrobe door fell and smashed on my 5 year old sons head, the ...
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Aug 08,2013
Aug 08,2013
5
people found
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this helpful
If you want a professional estate agent to sell your house, be warned and do not use William Brown in Headingley. They lied to the tenants and told them they could have furniture when I expressed that I would like to rent the flat unfurnished. ...
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What agent could do to change your mind?
Refund the money on the furniture that they made me buy for no reason. Apologize for the lying. Pay attention to what the landlords are saying they should write it down give it to the landlord for confirmation.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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