100% sales valuation accuracy
90% sales fee satisfaction
67% lettings valuation accuracy
50% lettings fee satisfaction
Jun 21,2015
Jun 21,2015
10
people found
this helpful
this helpful
I have dealt with Pointons over the past 18 months. They were the managing agent for the house i was renting. I reported several issues with the property on several inspections and numerous other occasions via phone and face to face in the office. They always took notes and claimed to pass the information onto the vendors in regards to the issues. After giving my 1 months notice i left in february. I was then told that the landlord wanted money from the bond to repair one of the problems in the property that i reported several times to Pointons that was caused because the initial problem was never fixed. I refused to pay this money and said i wanted to dispute the matter. I was never given a check out report or any paperwork to back up what they were saying. 18 weeks on and the dispute has only just been lodged with the tds! After they had told me several times this was something that we were waiting for a hearing date on! Also on the statement Pointons gave to the tds it stated that when the check out report was conducted i was contacted but was unable to attend sue to work commitments. I was never even given a phone call to ask to attend the appointment! So now 18 weeks behind getting my deposit back the process has only just started! So clearly the agents that work at the nuneaton office do not do their jobs properly or this dispute would of been logged many many weeks ago. As a tenant i feel very victimised and completely taken for a ride after leaving the property in immaculate condition better than when i moved into the property! Be very careful
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Latest Reviews
23rd Apr 2023
reviewed by 'christopher'
9th Jul 2022
reviewed by 'John'
17th Aug 2021
reviewed by 'Pam'
14th Mar 2021
reviewed by 'Kugan'
Opening Hours
Address
Pointons Estate Agents
2 Bond Gate Chambers
Nuneaton
Warwickshire
CV11 4AL
0247 637 3300
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 90% | £106,000 | £495,000 |
| Lettings | 67% | 50% | £650 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 0 | 1 | 10 | 4 | 10 | 1 | 0 | 1 |
Areas covered
- CV11
- Nuneaton
- CV10
- New Arley
- CV7
- LE10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Apr 23,2023
Apr 23,2023
0
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they have phone me and told me without notice that they are going to charge me more because I'm not using them to rent out my other house because they don't offer rent increase if they did I would of stayed with then...
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Jul 09,2022
Jul 09,2022
1
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Never answer their phones, what's the point in having a business if all their staff are just going to be too lazy to answer the phone......
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Nov 10,2021
Nov 10,2021
1
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The process of selling our property through Pointons did not run smoothly. I was disappointed with the poor communication of some staff. I even emailed James, the Director who did not reply to my email regarding issues with the service provided.
Moreover, the buyer’s ...
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Aug 17,2021
Aug 17,2021
1
people found
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this helpful
Worst experience so far. I wanted to put down my first offer and was told it needs be final offer within 12 hours if viewing the house. Was then informed no further offers will be accepted, which was not requested by the seller and against legislation. ...
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Mar 21,2021
Mar 21,2021
0
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I have recently bought a property up for sale with Pointons.
Lee at pointons was absolutely brilliant! Really efficient, easily contactable and lovely.
I hadn’t had good experience until making an offer on this house and that was down to Pointons. I would definitely ...
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Mar 14,2021
Mar 14,2021
0
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Pointons has once again done a brilliant job !!! This is the 3rd property we are buying through them.
Quick response to call and text even during the weekends.
Lee Tucker is a fantastic mediator, communicating between buyer(us), seller and both our solicitors. Chasing sales ...
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Mar 11,2021
Mar 11,2021
0
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I can’t thank Lee and Steve enough, although my property was sold after the first viewing. There were a lot of issues with my property, however, Lee and Steve helped every step of the way. Thank you guys you went the extra mile to ...
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Mar 07,2021
Mar 07,2021
0
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Pointons, especially lee, made our first time buying a house so easy, always on hand to answer any question, give advice and chase things up for us, helped make everything make sense and the whole experience was pretty much stress free and quickly moved along. ...
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Mar 03,2021
Mar 03,2021
0
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An excellent experience. Honest and friendly. Our house sold in less than a week. Lee was amazing fromthe get go, He made the process easy and straightforward. Even working after hours to get the property listed and visible online. Can't thank him enough. Would strongly ...
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Mar 02,2021
Mar 02,2021
0
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I received a thoroughly professional service from valuation to being on the market, then sale through to completion. Nothing was ever too much trouble and excellent communication throughout. Would definitely recommend....
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Jan 18,2021
Jan 18,2021
0
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Very professional, responsive and pro active. Sold a property towards the end of 2020 under difficult circumstances, the office staff were brilliant....
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Dec 29,2020
Dec 29,2020
0
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Nothing is to much trouble. Keeps you informed from start to finish of sale thanks Lee and Steve...would not hesitate to contact them again...
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Dec 29,2020
Dec 29,2020
0
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VERY GOOD, EXCELLENCE SERVICE, LOYAL AND VERY HONEST, VERY HELPFUL, VERY TRUSTY, VERY UNDERSTANDING, GREAT KNOWLEDGE OF THE PROPERTY MARKET....
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Dec 24,2020
Dec 24,2020
0
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Excellent. Sold the house in 3 days. Professional service, they kept us informed all the way through the process and were easy to contact if we had a query....
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Dec 23,2020
Dec 23,2020
0
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Nuneaton branch was brilliant. Lee Tucker is outstanding and made the whole experience pain free. Our house went up on a Friday and an offer accepted the Monday after! Pointons delivered an exceptional service....
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Dec 23,2020
Dec 23,2020
0
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Bought a house through Pointons, they were fantastic kept me up to date on the purchase & helped with any information I required, once I purchased the house I also used Pointons to find a tenant for the property, they have all been fantastic, professional & so ...
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Dec 23,2020
Dec 23,2020
0
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The staff at Pointons kept my updated every step of the way when buying my first home couldn’t recommend them enough....
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Dec 23,2020
Dec 23,2020
0
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Very friendly and professional service. They are communicative and positive and keep you updated at all time and frequently. No complaints...
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Jul 16,2020
Jul 16,2020
1
people found
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If you value your mental health do not use this company. They will do nothing to help you even though they are supposed to be “experts” they will not advise you correctly and this is, either, because they do not care about their clients, or, ...
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Aug 18, 2021
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(1)
I completely agree. I offered £1000 above the accepted offer and the vendor was informed to go with the less offer as apparently they were more financially stable. Granted if they were paying for the property in cash, but they also had a mortgage prepared. Definitely seeing a kick back situation here. ...
Oct 07,2019
Oct 07,2019
0
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Great company and excellent communication throughout the sales process. Also being managing BTL for number of years and offer great service from that side of the business too....
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Oct 04,2019
Oct 04,2019
0
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Really good Estate agents that go the extra mile
Professional and efficient at all times
Always there at the end of the phone
Would highly recommend...
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Mar 29,2019
Mar 29,2019
0
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There was a court order on the sale of this house - this did cause some delays which were out of the control of the seller. After a shaky start Steve at Pointons did keep us regularly informed of developments and was a good liaison ...
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Comment on agent fees
Fees were payable to the seller, not us.
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Jan 31,2019
Jan 31,2019
0
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Choosing Pointons to sell our house was a great decision they were very professional and dealt with the sale brilliantly....
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Comment on agent fees
Fee's were very reasonable
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Jan 16,2019
Jan 16,2019
0
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Thank you steve for enabling the smooth purchase of my property. At all times you delivered a highly professional service and helped me alot regarding my purchase. I would certainly recommend you as a good estate agent....
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Comment on agent fees
Good
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Dec 09, 2020
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This is a terrible estate agent. When it comes to Pointons they lie to you, and then when you query why certain services are potentially about to be cut off due to a lack of communication from either their part or any of their partner's part, they immediately try blaming you and then patronise the tenants
In addition, when tenants bring up issues, they treat us as if we're employees. It must be an incredibly toxic environment to work for
Craig especially acts like as if he's got a little b ...
Jan 03,2019
Jan 03,2019
0
people found
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Lee at Pointons did everything possible to progress the purchase and kept me informed. Buying a house is a stressful process and I'm sure something could be done to make it easier on all parties but Lee did what he could and was always polite ...
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Comment on agent fees
I'm usually of the opinion that agents get paid for doing nothing, but as Lee made a good impression, I guess the fees were OK (ish)
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Jan 03,2019
Jan 03,2019
0
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Steve was very helpful and quick to respond on phone and email, he answered all my questions and if he could not he got back to me right away with an answer, I would recommend...
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Comment on agent fees
Unsure
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Dec 20,2018
Dec 20,2018
0
people found
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I'm very grateful to Steve Neldin for all his help in making my purchase run smoothly. My solicitors could never be contacted and were based in a different county so Steve helped to keep things moving.
Without his help the process would have dragged on ...
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Dec 13,2018
Dec 13,2018
0
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I chose Pointons to sell my house and I couldn't have been happier with their service. They always kept me updated with any developments and any feedback from the viewings either by email or a phone call. Nothing was ever too much trouble for them....
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Comment on agent fees
Very fair fees
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Dec 03,2018
Dec 03,2018
0
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Very pleased with the personal and professional way a difficult sale was conducted. All at Pointons were very patient and kept me informed of any progress and still kept in touch to review matters when the market was quiet. Would definitely recommend them....
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Comment on agent fees
fees very fair
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Jun 21,2015
Jun 21,2015
10
people found
this helpful
this helpful
I have dealt with Pointons over the past 18 months. They were the managing agent for the house i was renting. I reported several issues with the property on several inspections and numerous other occasions via phone and face to face in the office. They always ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:54 AM 29/11/2018 by Lee Tucker
Best Estate Agent in Nuneaton 
