0% lettings valuation accuracy
40% lettings fee satisfaction
Jun 18,2015
Jun 18,2015
2
people found
this helpful
this helpful
To be fair I had a good impression with a member of staff while he took me for viewing the flat. Once I paid the agency fee, things changed completely.
A month's time between my viewing and the move-in date. During this period things were badly organised. I had to repeat my communications with the agency and chased after them many times. They kept telling me to transfer first-month rent (i.e. their commission) and the deposit to the landlord but I had to chase them several times for bank account details.
Items of furniture negotiated with landlord was difficult but finally seemed to go OK just two days before moving-in (according to Allan & Harris) . On the day of checking-in, no inventory was prepared.
Once I arrived at the property there were no lights. I called the agency immediately, when only 20 minutes before that I got the key from them. Needless to say, no one answered the phone. I left a voice message and they never got back to me.
A few days after moving in, the landlord said he had never agreed on certain furniture items, with proofs from his emails with the agent; while I had a different story with my email proofs with the agent as well. We concluded that the agent was not honest in the communications between us.
Will NOT use this agency ever again, regardless of where I'm moving to in the country.
A month's time between my viewing and the move-in date. During this period things were badly organised. I had to repeat my communications with the agency and chased after them many times. They kept telling me to transfer first-month rent (i.e. their commission) and the deposit to the landlord but I had to chase them several times for bank account details.
Items of furniture negotiated with landlord was difficult but finally seemed to go OK just two days before moving-in (according to Allan & Harris) . On the day of checking-in, no inventory was prepared.
Once I arrived at the property there were no lights. I called the agency immediately, when only 20 minutes before that I got the key from them. Needless to say, no one answered the phone. I left a voice message and they never got back to me.
A few days after moving in, the landlord said he had never agreed on certain furniture items, with proofs from his emails with the agent; while I had a different story with my email proofs with the agent as well. We concluded that the agent was not honest in the communications between us.
Will NOT use this agency ever again, regardless of where I'm moving to in the country.
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Jun 14, 2018
I agree. Allen and Harris is only good to customers up until you put your deposit or rent and when they get their commission and fees. After that, no more communications with you at all. Don't deal with them, you will regret.
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Latest Reviews
10th Oct 2023
reviewed by 'Margaret'
24th Mar 2021
reviewed by 'Nova'
18th Aug 2019
reviewed by 'Alex'
14th Jun 2018
reviewed by 'Lily'
8th Jul 2016
reviewed by 'Melissa'
19th Feb 2016
reviewed by 'Lestti'
Opening Hours
Address
Allen & Harris
84 Albany Road
Roath,Cardiff
Cardiff County
CF24 3RS
029 2046 4744
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 40% | £425 | £675 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 3 | 2 | 0 | 0 | 0 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 10,2023
Oct 10,2023
0
people found
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The service of Allen & Harris is impressive. The whole letting team is very professional. Both Harry and Kevin are very helpful and responsive. The whole process went smoothly. Highly recommend them....
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Mar 24,2021
Mar 24,2021
1
people found
this helpful
this helpful
As first time buyer, I think everything is overwhelming for us
We request a viewing a house in Llwyn castan Pentwyn and the sales agent Nicola is amazing, at the time of the viewing we met NICOLA and she absolutely helpful and help us to ...
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Sep 02, 2021
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We also had dealings with "Nova" and found her extremely difficult as a prospective buyer, Be aware that there are often two sides to every story..... ...
Aug 18,2019
Aug 18,2019
0
people found
this helpful
this helpful
Myself and partner have recently moved into our property in which we are letting through Allen & Harris Roath branch. Our experience has been smooth and stress free. Sarah and Harry were fantastic! Would highly recommend....
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Jun 14,2018
Jun 14,2018
2
people found
this helpful
this helpful
They are good only until you put up your deposit. Once you paid something, they will not care for you anymore, even if the transaction is not complete yet.
No response to emails, no updates on the property you are buying, etc. Terribly bad on ...
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Comment on agent fees
Expensive for the horrendous service they give
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Jul 08,2016
Jul 08,2016
2
people found
this helpful
this helpful
I currently rent a property off allen & harris. Sequence UK Ltd are my management company and they have been nothing but amazing! Everything is handled very professionally and promptly. I would highly recommend them as a management company. Such a helpful bunch of staff :) :) HAPPY ...
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Comment on agent fees
yeah the fees are reasonable and I was 100% happy paying it, especially seen as I am having on going support at my property.
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Feb 19,2016
Feb 19,2016
3
people found
this helpful
this helpful
Time waster. Did not care for appraising the property. Snootilly glanced at each room with no objective oppions in regards to the state of the property. Avoid dealing with this company. Cancelled appointment only to hastily rebook via voicemail. Would not recommend....
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Jun 18,2015
Jun 18,2015
2
people found
this helpful
this helpful
To be fair I had a good impression with a member of staff while he took me for viewing the flat. Once I paid the agency fee, things changed completely.
A month's time between my viewing and the move-in date. During this period things were ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 14, 2018
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(1)
I agree. Allen and Harris is only good to customers up until you put your deposit or rent and when they get their commission and fees. After that, no more communications with you at all. Don't deal with them, you will regret. ...
Oct 17,2014
Oct 17,2014
2
people found
this helpful
this helpful
Worst letting agency I've ever dealt with (moved properties over 5 times in past). Had to move in later than agreed date as property 'was not ready', advertised as unfurnished but was full of the old tenants broken and dirty furniture, clothing, and kitchen utensils. Window ...
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Jan 29,2014
Jan 29,2014
4
people found
this helpful
this helpful
I had an afternoon viewing arranged with 'Gareth' from the Albany Road, Cardiff branch of Allen and Harris. My husband and I waited more than 20 minutes outside the property and nobody turned up. During this time (which was in office hours) I called the branch ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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