Horrible, horrible experience with this agency. DO NOT RENT out of them. 8 weeks and still deposit not returned, excess rent not paid back. No communication, not responding to emails. Be very careful with this... Read Full Review

Unfortunately I have no option but to give a poor feedback on the recent sale of my property. Firstly numerous pairs of feet walked through my property & feedback was all similar, stating lack of outside space/parking/bedrooms in basement being an issue, if indeed any feedback was received at... Read Full Review

You can only really judge customer service when things go wrong. I left a positive review before but all that good work was undone. After having an offer accepted and starting the process of surveys the vendor pulled out (not their fault of course). The call to me was bad enough for me but Dan... Read Full Review

Disgusting customer service, wasted our time. Booked in to see a property, had to call 3 times because we didn't receive confirmation email. Was told it was going ahead, rearranged our day to view the property. Called 1 hour before to check if it was going ahead only to be told by Branch... Read Full Review

Terrible service. They were used by my partner to sell her house, they promised the earth and told her how good and professional they were to get her to sign with them. They did not provide the service they offered or come anywhere near to a quality service. They got all the details for the... Read Full Review

If you are looking for an agent to mis-manage your letting property, * your tenants about and be generally ** at everything then these are your people. Typical disorganised corporate rubbish. Go with an independent and save yourselves a fortune in money and... Read Full Review

No end of problems from start to finish. Advised us to use 'sale by tender' system and gave a guide price for our property. Took an upfront fee of over £300 for this service. Open days a disaster - very few viewers lined up; some had cancelled earlier in the day but Wards had not informed us or... Read Full Review

I actually haven't brought a property as of yet but matt is a very helpful advisor very prompt in returnin phone calls notifing you of. new properties and actually emailing you properties that you would actually be intrangelested in not any rubbish that goes on... Read Full Review

Carmel Has given us fantastic customer service listening to what we want and also made an effort to understand our drivers for moving. Armed with this she then promptly suggested 3 other properties for us. Although they weren't quite right we loved her proactive and enthusiastic approach. We... Read Full Review

From the word go in my quest to find a tenant Nicola Burns and Carmel Pearce were A1. The whole deal was deal with in a very proffessional manner. It appeared the team there had ample experience behind them. In areas like valuation, what most tenants prefer to what they dont. Advice where... Read Full Review

Nicola and Carmel have done a great job in working with me to get this property let. Helpful and effecient in handling my queries and found a suitable tenant quickly. Insurance department was somewhat less than helpful but that aside all else was... Read Full Review

As a tenant, I have had fantastic service from both Nikki and Carmel. From the first phone call right through to referencing the team was helpful, professional and completely approachable and were a pleasure to deal with. I have been in the unfortunate position of having to deal with a few letting... Read Full Review

Was delt with in a very friendly, professional way. Everything was explaned very clearly. The staff were more than... Read Full Review

Having suffered long void periods in the past, I was most impressed by Ward's response when given a limited amount of time to find new tenants for two flats. Nikki, Carmel and Chantelle work very well together as a team. They immediately arranged viewings and kept me informed throughout the... Read Full Review

Very helpful and friendly staff providing a good level of service. Frequent communication providing feedback on prospective tennants and current... Read Full Review

I have been working with Ward & Partners to Let out my property. I was very impressed by the level of service offered. Since day one to present, I have had constant support form the agent. Being new to this, they provided me with step by step help and even met with me when I requested. They... Read Full Review

Nikki, Carmel and all of the team at Wards are First Class. They have been absolutely brilliant in explaining their services, offering a fair price, getting our property quiickly on the market and marketing superbly well. We had several quality prospective tennants view our property and 3 firm... Read Full Review

Nicola Burns visited my property in October 2012 to discuss Ward's initial fees and to carry out a review of the property. I could not fault Nikki at all - she was punctual, friendly, extremely professional and provided excellent advice over and above most agents. Ultimately my final... Read Full Review

Carmel Pearse was extremely very helpful and polite. When I had any queries, questions or problems she was very... Read Full Review

Ward and Partners lettings in Maidstone did an excellent job letting my two properties near West Malling, ME19. I found all the staff very professional and pleasant to deal with. Both properties were let quickly and to a high standard of tenants. I would very much recommend this agent and I will ... Read Full Review