100% lettings valuation accuracy
92% lettings fee satisfaction
Jun 17,2015
Jun 17,2015
2
people found
this helpful
this helpful
We received a valuation with Barnard Marcus and decided to go forward and put our property onto the market with them.
It was from here that I had the pleasure of meeting Frederick Abayeta in the Epsom branch before he moved to Ewell. Fred is an extremely pleasant man, and was clear from the outset that alongside fantastic skills as a mortgage adviser, he was very friendly and approachable and was willing to go the extra mile to help our family achieve buying our first property on the open market (our current property was brought on a government FTBI scheme) with a tight budget for the area we wanted to purchase in. Fred was always available to talk if I were to have any questions surrounding suitable properties, budget management and general queries, and found that nothing would ever be too much for him to help with, even though I know he is a very busy, dedicated man.
We had 3 properties in total which we had offers accepted on, 2 of which fell through, which Fred worked tirelessly on helping us to get the best mortgage rate and guiding us through each step as well as he could, answering all questions we had, explaining what we did not understand with his extensive knowledge. The last property we had an offer accepted on, in West Ewell, was being sold with another estate agent in this area and I can not begin to explain the troubles that would start to appear surrounding this.
Annette Dimichele who is based in Epsom, is overseeing the sale of our current property, and I cannot sing her praises enough. Annette has proved herself to be friendly, hardworking, and has like Fred, gone above and beyond her job role to help us move forward with selling and purchasing of our properties.
Due to the incompetence of the estate agents we were purchasing from, Annette has worked vigorously alongside our solicitors, vendor's solicitors and buyer to keep everyone in the loop and keep vital communications successful.
We are hoping we are going to be near completing soon, but really cannot express how much the teams in Epsom and Ewell have helped us, and really feel lucky that we have had such caring people look after us from Barnard Marcus. I am certain without their expertise, skills and great customer service we would have certainly not been in the position to buy our first property on the open market and give my 4 year old daughter her first bedroom.
A close family member had previously used Fred as her adviser, and again could not praise him enough for the work that he had completed with her to get her into a new property.
There are so many that have helped behind the scenes, such as Faye, Stacey, Dan, Chris and others I do not know the names of that have also worked hard in helping us achieve buying our property. Annette and Fred have been such rocks through this stressful ordeal, and would never hesitate in recommending them to friends and family.
It was from here that I had the pleasure of meeting Frederick Abayeta in the Epsom branch before he moved to Ewell. Fred is an extremely pleasant man, and was clear from the outset that alongside fantastic skills as a mortgage adviser, he was very friendly and approachable and was willing to go the extra mile to help our family achieve buying our first property on the open market (our current property was brought on a government FTBI scheme) with a tight budget for the area we wanted to purchase in. Fred was always available to talk if I were to have any questions surrounding suitable properties, budget management and general queries, and found that nothing would ever be too much for him to help with, even though I know he is a very busy, dedicated man.
We had 3 properties in total which we had offers accepted on, 2 of which fell through, which Fred worked tirelessly on helping us to get the best mortgage rate and guiding us through each step as well as he could, answering all questions we had, explaining what we did not understand with his extensive knowledge. The last property we had an offer accepted on, in West Ewell, was being sold with another estate agent in this area and I can not begin to explain the troubles that would start to appear surrounding this.
Annette Dimichele who is based in Epsom, is overseeing the sale of our current property, and I cannot sing her praises enough. Annette has proved herself to be friendly, hardworking, and has like Fred, gone above and beyond her job role to help us move forward with selling and purchasing of our properties.
Due to the incompetence of the estate agents we were purchasing from, Annette has worked vigorously alongside our solicitors, vendor's solicitors and buyer to keep everyone in the loop and keep vital communications successful.
We are hoping we are going to be near completing soon, but really cannot express how much the teams in Epsom and Ewell have helped us, and really feel lucky that we have had such caring people look after us from Barnard Marcus. I am certain without their expertise, skills and great customer service we would have certainly not been in the position to buy our first property on the open market and give my 4 year old daughter her first bedroom.
A close family member had previously used Fred as her adviser, and again could not praise him enough for the work that he had completed with her to get her into a new property.
There are so many that have helped behind the scenes, such as Faye, Stacey, Dan, Chris and others I do not know the names of that have also worked hard in helping us achieve buying our property. Annette and Fred have been such rocks through this stressful ordeal, and would never hesitate in recommending them to friends and family.
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Latest Reviews
31st Mar 2023
reviewed by 'Jyothi'
23rd Jul 2022
reviewed by 'Lisa'
14th Apr 2021
reviewed by 'Ann'
3rd Mar 2021
reviewed by 'Philippa'
14th Jan 2021
reviewed by 'George'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 92% | £950 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 1 | 7 | 3 | 16 | 2 | 15 | 1 | 5 | 3 |
Areas covered
- KT17
- KT18
- KT19
- KT20
- KT21
- KT22
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 31,2023
Mar 31,2023
0
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Highly professional and good attitude by Conna and Courtney from Epsom branch.
Thank you both and recommending their service for others...
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Jul 23,2022
Jul 23,2022
3
people found
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If we had to list our house again, we would stay VERY far away from Barnard Marcus. We found the sales person to be completely dishonest; telling us we had a "cash buyer" who did not need to sell their property. This was very far ...
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Apr 14,2021
Apr 14,2021
0
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Having had our flat on the market for many months with another agent.
We spoke to Tom within days we had an open day
with six viewings.
This resulted in an offer for full asking price.
Brillant service from Tom and the team very impressed ...
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Mar 03,2021
Mar 03,2021
0
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Tom from the Epsom branch was so helpful with buying our first home. Instantly felt at ease with him and gave us great confidence that we were making the right decision. He answered all our questions and pointed us in the direction of the lovely ...
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Jan 14,2021
Jan 14,2021
0
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Initially shown around by the team at Epsom branch. Conor who is now the manager was professional and helpful. He got us into the place we wanted and relatively stress free process to start with.
Sadly, for a short while the property was managed by ...
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Feb 01,2020
Feb 01,2020
0
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Superb, professional service from Conna and Damon at Epsom branch (Conna as the Lead and Damon the trainee). As a serial renter given work and lifestyle choices, I’ve seen it all. This is the most thorough and professional service I’ve ever received as ...
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Jan 23,2019
Jan 23,2019
0
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I placed my property on for rent with Dean from Barnard Marcus Epsom Lettings ...
I had an excellent service from Dean and he made the let easy
he found me a good professional couple as requested
Dean went out of his way to help with ...
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Comment on agent fees
GOOD
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Sep 23,2018
Sep 23,2018
0
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Thank you Maria for recommending Dean in your Lettings department. He found excellent tenants in a surprisingly quick time. Dean and the Epsom lettings department have been very pleasant and thoroughly professional, and would not hesitate in highly recommending their services, and using them again ...
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Comment on agent fees
Competitive
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Jun 27,2018
Jun 27,2018
0
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Dean has managed our recent rental house and the whole process has been efficient and well managed
In addition dean demonstrated high levels of customer service in dealing with minor issues along the way and communicated regularly and openly...
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Comment on agent fees
Fees were clear and acceptable
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Jun 27,2018
Jun 27,2018
1
people found
this helpful
this helpful
We had our flat in Epsom on the market with another agent and they failed to find a buyer within the first 8 weeks of being marketed so we changed agent to Barnard Marcus and they found our buyer within a few weeks over the Christmas ...
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Comment on agent fees
A bit higher than the other agent we tried but Barnard Marcus Epsom branch did get the sale so that means the fees were justified.
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Apr 24,2018
Apr 24,2018
0
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Both my partner and I were ready to move out from our family homes and begin our lives living together, and Dean helped us every step of the way. As this was all very new to me, Dean was more than happy to take my 101 ...
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Apr 23,2018
Apr 23,2018
1
people found
this helpful
this helpful
I really want to thank Dean for helping us to find our new home. After being let down and treated very badly by both Personal Agent and Cairds , we were feeling rather nervous about proceeding with another agency. We had nothing to worry about as ...
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Comment on agent fees
Very good compared to other agencies
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Apr 14,2018
Apr 14,2018
0
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We contacted Dean to assist in helping our daughter find an apartment. He was prompt in his response and had another alternative to show us, which was the perfect place. He has been available and helpful to us throughout this entire process.
Highly recommend!!...
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Oct 02,2017
Oct 02,2017
0
people found
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Although Kevin has not been at the branch very long he is completely on top of the game. He knows the town, the properties and most importantly the market.
He managed to find a tenant for me incredibly quickly. In all honesty it wasn't a ...
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Comment on agent fees
I am a repeat user of Barnard Marcus , fees have remained constant.
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May 23,2017
May 23,2017
0
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We were very happy with the service we received from Vijay, he was very proactive and persuasive with the seller of the property we wanted to buy, which resulted in us purchasing our dream home. We would recommend Vijay he is a credit to Barnard ...
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Comment on agent fees
Good
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Apr 24,2017
Apr 24,2017
3
people found
this helpful
this helpful
The most inefficient and unhelpful customer service we ever experienced. We went there to get our remortgage done. Charged a huge amount of money and did nothing at all. They advertise to be 'mortgage consultants' , so we feel in to that trap and just wasted ...
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Comment on agent fees
Bad. Unacceptably high.
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Mar 03,2017
Mar 03,2017
0
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All the staff at Barnard Marcus Epsom are very friendly, professional and approachable. In particular, Anujen Vijayarahaven has been extremely proactive and helpful in assisting us with selling our property. He has excellent communications skills and is always enthusiastic and willing to help. Anujen offered ...
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Nov 18,2016
Nov 18,2016
0
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Excellent from start to finish!
I found Annette positive, helpful, available and pleasant to deal with. She was never pushy!...
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Comment on agent fees
NA
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Nov 08,2016
Nov 08,2016
0
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Glen was very thorough, diligent and proactive. He was very clear in his communication and offered a great service. I will definitely be calling on Glen again. He is both friendly and professional which was a big help. T...
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Comment on agent fees
Fine.
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Sep 22,2016
Sep 22,2016
3
people found
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this helpful
Review for Ellen Roberts:
Ellen has been fantastic managing my property - extremely responsive, quick, polite and creates solutions rather than problems. I wanted a managing service so I did not have to worry about much with regard to the property and I am pleased ...
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Comment on agent fees
competitive and negotiated
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Jul 22,2016
Jul 22,2016
0
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I was very pleased with the level of service from the individuals that worked on my sale. The staff were very diligent, pro-active and good communicators....
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Comment on agent fees
Not the cheapest, but still very competitive.
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Jul 05,2016
Jul 05,2016
2
people found
this helpful
this helpful
An impressive performance by the whole Epsom Barnard Marcus sales team from engagement to final sale and completion of my apartment. Effective communication, negotiating and sales monitoring throughout achieved the best results for both seller and buyer. Highly recommended....
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Comment on agent fees
Agent fees were good for the service provided.
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Jun 27,2016
Jun 27,2016
0
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I found Barnard Marcus very professional and efficient. Stacy advised me on the listing price, and quickly arranged photos and advertising. She ensured that I was well informed about the process and costs.
She arranged a viewing on the Saturday and had around 20 interested people ...
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Comment on agent fees
Very reasonable
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Mar 16,2016
Mar 16,2016
2
people found
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this helpful
If I could give no stars I would!
At first I was annoyed with how rude the staff were at the Epsom branch. That was sorted. I made a formal complaint 5 months ago to the lettings people in the head office. This has not been ...
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What agent could do to change your mind?
BadAttached Filesnbsp;
Comment on agent fees
Bad
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Mar 31, 2016
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(1)
Good Morning Kay. Thank you for taking the time to place your review on All Agents. As Branch Manager whilst am not responsible for the lettings team, your review affects the overall rating given to sales as well as lettings. As such, I would be keen to discuss your issues as they appear to be relating mainly to the property management team. Our Lettings team was been completely replace in November 2015 at branch level. As you may be aware Property Management is not dealt with in branch and actu ...
Feb 12,2016
Feb 12,2016
2
people found
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this helpful
I couldn't disagree with the last review more. I have used other agents in Epsom and felt like just another number, Barnard Marcus have been transparent, honest and actually care abott my sale and purchase. The sales team are always happy, willing to help and ...
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Feb 03,2016
Feb 03,2016
2
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this helpful
Awful service. Very misleading about what they would/wouldn't do before I signed contract. Flat out lied to my face. Then I no longer delt with same person. Closing deal person hounded my solicitors everyday. Beyond a joke. Never again....
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What agent could do to change your mind?
Fees are the same as others. Service awful. Definitely choose different agent unless you like calls & emails everyday.Attached Filesnbsp;
Comment on agent fees
Fees are the same as others. Service awful. Definitely choose different agent unless you like calls & emails everyday.
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Feb 11, 2016
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Dear Alison
My entire team are somewhat shocked, disappointed and upset by your review. There has been a huge amount of passion and effort to sell and get your chain exchanged.
I feel on this occasion it is only fair to point out to the general public who read this review what has commenced since instruction. Our Assistant Manager Stacey Blacker attended the property and agreed a marketing strategy and open day was chosen and a date approximately 2 weeks later agreed. At the point of instruc ...
Nov 24,2015
Nov 24,2015
1
people found
this helpful
this helpful
Stacey, Annette, Glen & Rebecca were all fantastic. Stacey was our first contact, she was very friendly and reassuring. Annette took over the actual purchase viewing & negotiation and she was fantastic - A very good sales woman! :-) . Glen sorted out our mortgage very quickly, thank ...
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Aug 20,2015
Aug 20,2015
2
people found
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this helpful
Dear Sir / Madame
We would just like to say thank you to Stacey for being so professional and out shinning so many other Sales Estate Agents ,
We have come across these past few moths.
My husband and I are registered with 21 Estate Agents and have ...
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Jul 16,2015
Jul 16,2015
0
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I must say I totally disagree with the previous very negative review by Annette Dimichele. My experience so far was only positive.
Stacey Baker in particular has come across as extremely helpful. She has answered all my queries very promptly and always tried her very ...
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Jul 14,2015
Jul 14,2015
2
people found
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this helpful
Purchased a flat with this branch this year and the quality of service was pretty poor.
The agent knew very little about the property, understandable if this was a brand new listing, but it had been on the market for some time.
Very reluctant to ...
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Aug 20, 2015
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Good Afternoon
Many thanks for your review. At Barnard Marcus Epsom myself and my team are always keen to take feedback whether positive or negative. I am sorry on this occasion you feel that the service provided by my team fell short of your expectations.
We continually strive to improve the service provided and would like the opportunity to discuss the specific issues that you encountered. Please do get in contact with me on the office number or feel free to email the branch and I will ...
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Last updated at 1:49 PM 14/11/2016 by Sophie Connolly
