“Failure to respond to issues or queries. Never added the ......”
1 Star Review
Jun 05,2015
By:
'Tenant'
Jun 05,2015
Branch: Basingstoke, 35 Winchester St
Services: Lettings (as a Tenant)
Rent PCM: £1195
Would you recommend?: No
Postcode: RG23
Branch: Basingstoke, 35 Winchester St
Lettings (as a Tenant)
Rent PCM: £1195
Postcode: RG23
7
people found
this helpful
Failure to respond to issues or queries. Never added the requested 6 month breakclause to agreement when we were initially told this would be fine! Due to this stuck in a 12 month contract in a house we hate next to a nasty and useless landlord. Hopeless at getting in touch with landlord, each query took over 2 weeks to get any kind of response and that waa with constant email reminders. Didnt send confirmations of payments, told us when viewing the property the landlord was not nearby when he was actually next door! House issues never addressed : water pressure doesnt provide sufficient power, tv and internet unusable due to sockets broken or location of sockets. Uninterested in helping tenants. Rude and useless. Will never use this letting agent again and will waen all friends and family to avoid them at all costs. Lost out on 3k due to these issues. As a heavily pregnant woman who recently lost her father would have assumed a little empathy, these guys were not remotely empathetic.
Comment on agent fees
Paid 500 for re letting plus 3 months for nothing to get out of this awful contract!
7
people found
this helpful
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