67% sales valuation accuracy
75% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 05,2015
Jun 05,2015
8
people found
this helpful
this helpful
We visited an open house with Robinson Jackson for a property located in Bexleyheath.
We liked the property as it seemed like a nice location and we were expecting our first child shortly.
We asked the agent on the day how the open house worked and she said you should put in your highest offer of what you would be prepared to pay for the property. We asked what if we put an offer but our bank advises the property is worth less than our offer, and she clearly stated that the vendor would need to negotiate the price down with you.
We placed our offer and two days later were informed our offer was accepted and they disclosed full details of all other offers on the table and the reasons why we were accepted which we thought was good.
The Receptionist was very quick at chasing our solicitor and mortgage details and other documents which we provided promptly.
Our bank arranged the mortgage valuation survey a week later and the following week we received the survey results advising the property was worth £15k less than our offer.
We discussed this with Robinson Jacksons and they advised they would need to speak to the vendor. We kept chasing daily only to be told the contact was not available, at lunch, out of the office, on a viewing without EVER receiving a call back. Around a week later we were informed the vendor was travelling and needed time to reconsider.
We then received a call from Robinson Jacksons asking to see the valuation report. We sent this to them by email and the following morning they advised the vendors have accepted a cash offer. Quite bluntly stated without even giving us any other option - even time to find the extra cash if we wanted to proceed with the purchase. This made us believe they had already agreed with the vendor to have the open day just to get some unsuspecting person to pay for a valuation from their own pockets to give to the vendor so they could confirm the price with their cash buyer.
This supposed cash offer was never disclosed to us at the time our offer was accepted - we demanded to speak to the agent who disclosed our officers as he was also avoiding our calls for days and he finally admitted he did not tell us about the cash offer.
Absolutely abysmal and really shabby service, very unprofessional company with no consideration for potential buyers. We explained our situation and informed them we were keen to proceed with the purchase prior to our first baby arriving - they not only wasted our time and our money but were completely inconsiderate and made the whole situation feel like a planned plot to which we just happened to be the victims.
I will never use Robinson Jacksons again and I would not recommend others to as this may happen to you!
We liked the property as it seemed like a nice location and we were expecting our first child shortly.
We asked the agent on the day how the open house worked and she said you should put in your highest offer of what you would be prepared to pay for the property. We asked what if we put an offer but our bank advises the property is worth less than our offer, and she clearly stated that the vendor would need to negotiate the price down with you.
We placed our offer and two days later were informed our offer was accepted and they disclosed full details of all other offers on the table and the reasons why we were accepted which we thought was good.
The Receptionist was very quick at chasing our solicitor and mortgage details and other documents which we provided promptly.
Our bank arranged the mortgage valuation survey a week later and the following week we received the survey results advising the property was worth £15k less than our offer.
We discussed this with Robinson Jacksons and they advised they would need to speak to the vendor. We kept chasing daily only to be told the contact was not available, at lunch, out of the office, on a viewing without EVER receiving a call back. Around a week later we were informed the vendor was travelling and needed time to reconsider.
We then received a call from Robinson Jacksons asking to see the valuation report. We sent this to them by email and the following morning they advised the vendors have accepted a cash offer. Quite bluntly stated without even giving us any other option - even time to find the extra cash if we wanted to proceed with the purchase. This made us believe they had already agreed with the vendor to have the open day just to get some unsuspecting person to pay for a valuation from their own pockets to give to the vendor so they could confirm the price with their cash buyer.
This supposed cash offer was never disclosed to us at the time our offer was accepted - we demanded to speak to the agent who disclosed our officers as he was also avoiding our calls for days and he finally admitted he did not tell us about the cash offer.
Absolutely abysmal and really shabby service, very unprofessional company with no consideration for potential buyers. We explained our situation and informed them we were keen to proceed with the purchase prior to our first baby arriving - they not only wasted our time and our money but were completely inconsiderate and made the whole situation feel like a planned plot to which we just happened to be the victims.
I will never use Robinson Jacksons again and I would not recommend others to as this may happen to you!
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Latest Reviews
23rd Dec 2017
reviewed by 'Martin'
22nd Dec 2017
reviewed by 'TerryC'
18th Jul 2015
reviewed by 'Disappointed'
5th Jun 2015
reviewed by 'Disgruntled'
Opening Hours
Address
Robinson Jackson Partnership
124 Broadway
Bexleyheath
Kent
DA6 7DQ
020 8298 7000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 75% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 0 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 23,2017
Dec 23,2017
0
people found
this helpful
this helpful
Working with Neil on the sale of our two properties couldn't have been more simpler and easy. I think Neil added a lot of value to in terms of matching us with the buyer best suited for us, and making us feel assured and confident ...
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Comment on agent fees
Very reasonable considering the project managent that goes with the process.
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Dec 22,2017
Dec 22,2017
0
people found
this helpful
this helpful
Fantastic service, Neil and his team were very helpful and made our move stress free. I would recommend using them again....
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Comment on agent fees
Good
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Jul 18,2015
Jul 18,2015
5
people found
this helpful
this helpful
I would like to share my personal experience with one of the local estate agents Robinson & Jackson Bexleyheath branch.
My husband and I have been looking to buy a house in Bexleyheath area for a few months. Unfortunately good properties do not come up on ...
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What agent could do to change your mind?
Be professional. Provide good customer service. Treat people with respect.Attached Filesnbsp;
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Jun 05,2015
Jun 05,2015
8
people found
this helpful
this helpful
We visited an open house with Robinson Jackson for a property located in Bexleyheath.
We liked the property as it seemed like a nice location and we were expecting our first child shortly.
We asked the agent on the day how the open house worked ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:40 AM 07/01/2020 by Amie Edwards
