100% lettings valuation accuracy
67% lettings fee satisfaction
May 26,2015
May 26,2015
1
people found
this helpful
this helpful
I have dealt with Felicity J Lord on three occassions: selling my apartment, renting out a temporary accomodation and, most recently, finding a tenant for my buy-to-let property.
Whilst those were three separate transactions my overall impression has always been the same - Felicity J Lord get the job done. Firstly, they are very efficient in finding you the right tenant/buyer/apartment. Not sure how they do it - but on each occassion I was using them they were in competition with the other agents and yet they always came back with the offer ahead of everyone else. Secondly, when you're selling or acting as a landlord, they are good at achieving the full asking price. Thirdly, they are polite and professional and responsive - never had an issue with unanswered emails etc.
Overall, they are a Volkswagen Golf of the Agents: whilst not the poshest of all, they are very reliable, practical and used to getting you from point A to B without unnecessary hustle, on time and for good value.
Will use them again.
Whilst those were three separate transactions my overall impression has always been the same - Felicity J Lord get the job done. Firstly, they are very efficient in finding you the right tenant/buyer/apartment. Not sure how they do it - but on each occassion I was using them they were in competition with the other agents and yet they always came back with the offer ahead of everyone else. Secondly, when you're selling or acting as a landlord, they are good at achieving the full asking price. Thirdly, they are polite and professional and responsive - never had an issue with unanswered emails etc.
Overall, they are a Volkswagen Golf of the Agents: whilst not the poshest of all, they are very reliable, practical and used to getting you from point A to B without unnecessary hustle, on time and for good value.
Will use them again.
Comment on agent fees
Reasonable - in line with the market.
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Latest Reviews
12th Sep 2018
reviewed by 'Malik'
26th Jul 2017
reviewed by 'Yvonne'
26th May 2015
reviewed by 'Qbbacos'
15th Aug 2013
reviewed by 'z'
3rd Aug 2013
reviewed by 'RotherhitheStreet'
Opening Hours
Address
Felicity J Lord
Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road
London
Greater London
SE16 7LL
020 7237 2320
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 67% | £1,520 | £1,520 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 1 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 12,2018
Sep 12,2018
1
people found
this helpful
this helpful
I have to give several calls in order to have the deposit back which is still not the case currently.
I have moved out the property 10 days ago and I have not heard from the agency until I give them a call again...
I will ...
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Jul 26,2017
Jul 26,2017
0
people found
this helpful
this helpful
I placed my property on the market for sale. I liaise with Sonny and because of his determination and drive, the property was sold. I found Sonny incredibly hard working, very quick to respond to my emails and kept me well informed of the progress. ...
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Comment on agent fees
Good
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Feb 10,2016
Feb 10,2016
1
people found
this helpful
this helpful
Horrible customer service. Extremely rude, does not listen to customer AT ALL. Wanted to rent a property but the agent was so rude and condescending we decided to take our business elsewhere....
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Feb 10, 2016
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(1)
Hi MG,
We're sorry to hear about your poor experience with us, we take all these matters very seriously. Please forward all the details to [email protected] and we will investigate this for you.
Regards, Ross. ...
May 26,2015
May 26,2015
1
people found
this helpful
this helpful
I have dealt with Felicity J Lord on three occassions: selling my apartment, renting out a temporary accomodation and, most recently, finding a tenant for my buy-to-let property.
Whilst those were three separate transactions my overall impression has always been the same - Felicity J ...
read full review
read full review
Comment on agent fees
Reasonable - in line with the market.
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Yes
May 27, 2015
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(1)
Hi Qbbacos,
Thank you for taking the time to leave a review. We are really pleased to hear about your experiences with our Surrey Quays branch and the service you received from the team. We hope to see you again in the future!
All the best,
Melanie Smith
Customer Relations Manager ...
Aug 15,2013
Aug 15,2013
0
people found
this helpful
this helpful
We asked the FJ Lord to to let out our property for the second time. As usual, the egents are very helpful and effecient in finding the potential tenants. We only hope that the after-let service will be good as well....
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Aug 03,2013
Aug 03,2013
0
people found
this helpful
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Overall I have been extremely impressed with the service of David and his team in the letting of my flat. They let out the property within a week of being contacted and the service over the year since then has been very good. They ironed ...
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Jul 29,2013
Jul 29,2013
0
people found
this helpful
this helpful
The agent is very good at quickly letting properties compared with the completion. the staff are very well presented and polite and seem to work the hours that need to be worked to let proprieties. they have let several of my properties in a row ...
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Jul 28,2013
Jul 28,2013
0
people found
this helpful
this helpful
The renewal of the lease was dealt with very efficiently by Gosha throughout the process and she is a pleasure to work with
on related tenancy matters which arise from time to time.
Overall no negative concerns about the agents after one year of the ...
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Mar 11,2013
Mar 11,2013
2
people found
this helpful
this helpful
Excellent service received from the Lettings Team at the FJ Lord Surrey Quays branch. The Lettings Manager, David, delivered as promised and found us a tenant within two weeks. David is polite, very knowledgeable of the property market in SE London and kept me up-to-date ...
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Feb 10,2013
Feb 10,2013
1
people found
this helpful
this helpful
My wife and I have just let our home out for second time with Felicity J Lord and as usual the experience has been a simple one. The staff are helpful and I can get manager David on his mobile any time. There's a few ...
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Feb 07,2013
Feb 07,2013
2
people found
this helpful
this helpful
Not merely the worst letting agent, but in many respects the worst company (of any kind) I've ever dealt with. Renting out my property for a short tenancy was a litany of mistakes, omissions, and sheer incompetence on a level that was truly startling. There's ...
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What agent could do to change your mind?
Nothing whatsoever would ever induce me to do any business with this cloud-cuckoo company.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Thank you for taking the time to leave a review. We are really pleased to hear about your experiences with our Surrey Quays branch and the service you received from the team. We hope to see you again in the future!
All the best,
Melanie Smith
Customer Relations Manager