100% lettings valuation accuracy
25% lettings fee satisfaction
May 08,2015
May 08,2015
4
people found
this helpful
this helpful
After having problems with our house(multiple leaks from the roof and bathroom) we complained to the agency and got promised that everything will get sorted almost immediately. After 6 months of complaining they came over and put one of OUR OWN bin bags to cover the bath tub so it would apparently fix the problem temporarily. After 3 weeks of silence, handing our moving notice and the removal of the bin bag by us in the second week, a guy popped on our door while most of us were at work. They apparently tried to contact me (1 out of 3 tennants) and left a voicemail. I called up the office and asked if anyone knows anything about it. They couldnt connect me to the person i had to speak to a few times and i had to call and so did one of my housemates. The agency said they needed to receive clearance for the repari works by the landlord and this took time (6 months?!?) but had to work on the problem straightaway so it doesnt get worse (?!?!?!). I can't use my shower for 24h and wasn't even informed about that but only got threatened that i would have to pay for it if it doesnt get fixed out of my deposit.
I wouldn't touch them with a barge pole! Stay as far as possible!
I wouldn't touch them with a barge pole! Stay as far as possible!
What agent could do to change your mind?
Act like they careAttached Filesnbsp;
Comment on agent fees
fees dont justify the service i was provided
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
19th Jul 2019
reviewed by 'Karina'
8th May 2015
reviewed by 'Pavel'
19th Sep 2014
reviewed by 'Eva'
Opening Hours
Address
Featherstone Leigh
24 Red Lion Street
Richmond
Greater London
TW9 1RW
020 8940 2332
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 25% | £1,500 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jul 19,2019
Jul 19,2019
0
people found
this helpful
this helpful
sharks who took it upon themselves to switch my energy supplier to Spark for a financial kickback without my authorisation....unscrupulous...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12,2017
Jul 12,2017
3
people found
this helpful
this helpful
Terrible service from FL. They have frequently changed my property manager without telling me or passing on any information with issues experienced. It took them 4 months to fix an issue with a tv, the issue reappeared and was reported to them over 7 months ago with ...
read full review
read full review
Was this helpful?
Yes
Yes
May 08,2015
May 08,2015
4
people found
this helpful
this helpful
After having problems with our house(multiple leaks from the roof and bathroom) we complained to the agency and got promised that everything will get sorted almost immediately. After 6 months of complaining they came over and put one of OUR OWN bin bags to cover ...
read full review
read full review
What agent could do to change your mind?
Act like they careAttached Filesnbsp;
Comment on agent fees
fees dont justify the service i was provided
Was this helpful?
Yes
Yes
Sep 19,2014
Sep 19,2014
2
people found
this helpful
this helpful
My fiancee and I have rented a one-bed flat in Richmond via Featherstone Leigh, which are property managing as well. During our first month, we've encountered the following issues: the washing machine did not work, the oven and hob were in a bad working condition, ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
