91% sales valuation accuracy
77% sales fee satisfaction
Apr 27,2015
Apr 27,2015
7
people found
this helpful
this helpful
Appalling customer service form this estate agent. Rude, aggressive and unprofessional staff.
As a buyer looking at a property, this agent is the only one I know of that does not confirm viewings via e-mail or text. That possibly explains why they messed up the first viewing to one of their properties. The agent failed to turn up to the first viewing. After a lot of hard work we managed to get the agent to rearrange a viewing for us three hours later that day. Of course the agent wasn't available as they didn't' have the staff, as such the owner had to take the viewing. An inconvenience for both the owner and us. After all there is nothing better to do on a Saturday afternoon than waiting to view a house because the agent couldn't make it but didn't think it was relevant to let you know.
After a viewing with the very accommodating and likable owners my wife and concluded that we liked the house wanted to view it again with just the agent present. We wanted to do this in order to have frank and open discussions about the property. We asked the agent to arrange this, not an unusual request we assumed, but clearly a stretch for this agent.
On arriving at the second viewing, we called the agent to inquire about their whereabouts. Only at this point did the agent deem it appropriate to say that they couldn't make it and that the second viewing would again be with the owners, despite our expressed request to have an agent present. We made the point that that wasn't what we wanted and that we had requested a viewing with an agent. To which the response was to tell us that we can take it or leave it. Again we have nothing better to do than hang around on a Saturday afternoon at the mercy of an estate agent. In response to our request that the agent rearranges for later that day the agent declined saying they were too busy and that this was not an option. After a short debate about the service he was providing he then hung up on us!
Is this acceptable. Is this what an owner will pay ‚£5-10K for? If we were to buy the house would I want my money going to this agent's commission? NO, absolutely not!
We were therefore left with no option but to go and repeat our earlier viewing, after all if we were interested in the property, as we were, we didn't want to mess the owners around. We felt almost forced into the viewing.
At a point where the traditional estate agency business is coming under threat from internet based agencies it would be fair to assume that the only real advantage the traditional service has over the internet is ƒÂ¢‚€‚Ëœservice'. In my experience this agent does not have a service ethic, or the staffing levels able to fulfil it even if it had one. The service this agent offers is less than an internet based agency. My recommendation would be to go elsewhere. Do not use this agent if all possible. If you are a seller use the any other great agents around or save the money and use the internet.
As a buyer looking at a property, this agent is the only one I know of that does not confirm viewings via e-mail or text. That possibly explains why they messed up the first viewing to one of their properties. The agent failed to turn up to the first viewing. After a lot of hard work we managed to get the agent to rearrange a viewing for us three hours later that day. Of course the agent wasn't available as they didn't' have the staff, as such the owner had to take the viewing. An inconvenience for both the owner and us. After all there is nothing better to do on a Saturday afternoon than waiting to view a house because the agent couldn't make it but didn't think it was relevant to let you know.
After a viewing with the very accommodating and likable owners my wife and concluded that we liked the house wanted to view it again with just the agent present. We wanted to do this in order to have frank and open discussions about the property. We asked the agent to arrange this, not an unusual request we assumed, but clearly a stretch for this agent.
On arriving at the second viewing, we called the agent to inquire about their whereabouts. Only at this point did the agent deem it appropriate to say that they couldn't make it and that the second viewing would again be with the owners, despite our expressed request to have an agent present. We made the point that that wasn't what we wanted and that we had requested a viewing with an agent. To which the response was to tell us that we can take it or leave it. Again we have nothing better to do than hang around on a Saturday afternoon at the mercy of an estate agent. In response to our request that the agent rearranges for later that day the agent declined saying they were too busy and that this was not an option. After a short debate about the service he was providing he then hung up on us!
Is this acceptable. Is this what an owner will pay ‚£5-10K for? If we were to buy the house would I want my money going to this agent's commission? NO, absolutely not!
We were therefore left with no option but to go and repeat our earlier viewing, after all if we were interested in the property, as we were, we didn't want to mess the owners around. We felt almost forced into the viewing.
At a point where the traditional estate agency business is coming under threat from internet based agencies it would be fair to assume that the only real advantage the traditional service has over the internet is ƒÂ¢‚€‚Ëœservice'. In my experience this agent does not have a service ethic, or the staffing levels able to fulfil it even if it had one. The service this agent offers is less than an internet based agency. My recommendation would be to go elsewhere. Do not use this agent if all possible. If you are a seller use the any other great agents around or save the money and use the internet.
What agent could do to change your mind?
this agent should first and foremost train their staff in customer service. They should confirm bookings, turn up to bookings and do their best to service the requests of their customers. Rudeness is unacceptable under any circumstances.Attached Filesnbsp;
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Latest Reviews
10th Feb 2024
reviewed by 'Sid'
10th May 2020
reviewed by 'Sarah'
28th Mar 2018
reviewed by 'J&SD'
23rd Mar 2018
reviewed by 'Ian'
23rd Mar 2018
reviewed by 'A'
Opening Hours
Address
Cromwells Estate Agents
95 Banstead Road
Carshalton
Surrey
SM5 3NP
020 8642 5468
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 77% | £440,000 | £1,105,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 7 | 0 | 2 | 0 | 0 | 6 |
Areas covered
- SM1
- SM2
- SM5
- SM7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Feb 10,2024
Feb 10,2024
0
people found
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Suggest to stay well away from this agent, dealt with them for first time today to view a property today. I was promised a viewing confirmation from Ian Jordan on mail, when the email did not arrive and I chased their office as was travelling ...
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May 10,2020
May 10,2020
0
people found
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What can I say except amazing. I was hugely skeptical about the service I would receive after having bad experiences with agents in the past, however Cromwells have changed this. I cannot rate them highly enough, they are professional, genuine, honest and nothing is too ...
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Mar 28,2018
Mar 28,2018
0
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"Teresa at Cromwells did a fantastic job as our Agent, co-ordinating the recent sales and purchases of all 3 properties in the chain, She was highly professional and ultra-efficient throughout the conveyancing process, provided excellent customer service, and was friendly, helpful and positive at all times. ...
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Comment on agent fees
Value for Money
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Mar 23,2018
Mar 23,2018
1
people found
this helpful
this helpful
I was very impressed by Cromwells when they carried out a house valuation for me a couple of years ago, and they were therefore my first choice of estate agent when my mother went into a care home and it became necessary to sell her ...
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Comment on agent fees
Fees were fine and the inclusive legal package was very helpfull
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Mar 23,2018
Mar 23,2018
0
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We cannot praise Teresa and Ian highly enough for their hard work, kindness and dedication in what proved to be a protracted sale. They were so helpful throughout the sale and were only too happy to deal with any queries and problems as they arose. ...
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Comment on agent fees
We consider the fees were appropriate bearing in mind this proved to be a protracted sale.
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Feb 19,2018
Feb 19,2018
0
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Ian and Teresa handled all aspects of our sale and surpassed all our high expectations and delivered truly excellent service. They managed to secure a higher sales price than another agent had suggested for our house. They kept us informed every step of the way ...
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Comment on agent fees
Very reasonable fees. They were well worth the money!
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Nov 27,2015
Nov 27,2015
10
people found
this helpful
this helpful
What an awful and traumatic experience, it's been months and we are still recovering. They didn't like dealing with other estate agents, and they tried to skip and jump their way through the whole procedure. Our agents had told them that there is a protocol ...
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Nov 14,2015
Nov 14,2015
0
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I dealt mostly with Teresa and she was excellent very efficient, friendly and made the whole process simple and straightforward. Justin was also very helpful and constructive. Teresa organised an open day which got us a buyer. They handled all aspects of the sale and ...
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Comment on agent fees
The price they achieved more than covered their fee. I spoke to a neighbour selling their property who were also using Cromwells and they gave excellent feedback too.
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Nov 05,2015
Nov 05,2015
0
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I dealt with both and they were excellent. Gave me sound advise on valuation of our flat and advertised it promptly we sold our flat overnight. Justin went extra mile working out of ours to get this done. He was very professional, precise and very ...
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Nov 03,2015
Nov 03,2015
8
people found
this helpful
this helpful
we put an offer in on a property, which was accepted and we went through the conveyancing process.
Cromwells decided to put a moving date forward before contracts were signed and it scared off our buyer. We found another buyer and the process started again. ...
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Jun 08,2015
Jun 08,2015
0
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After a very long unpleasant property search, dealing with cromwellls was a pleasure. Teresa was always personable and reterned out calls, acting on any enquiries we had immediately ensuring prompt responses. She also dealt with a negotiating issue incredibly well - helping us to resolve ...
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Jun 07,2015
Jun 07,2015
0
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We recently bought through Cromwells in Carshalton Beeches. The end to end service was truly excellent. We found ourselves in the middle of a long and messy chain. Teresa actively managed the chain in a very professional way. All calls were reurned very quickly and ...
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Apr 27,2015
Apr 27,2015
7
people found
this helpful
this helpful
Appalling customer service form this estate agent. Rude, aggressive and unprofessional staff.
As a buyer looking at a property, this agent is the only one I know of that does not confirm viewings via e-mail or text. That possibly explains why they messed up the ...
read full review
read full review
What agent could do to change your mind?
this agent should first and foremost train their staff in customer service. They should confirm bookings, turn up to bookings and do their best to service the requests of their customers. Rudeness is unacceptable under any circumstances.Attached Filesnbsp;
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Nov 26,2014
Nov 26,2014
9
people found
this helpful
this helpful
Appalling unprofessional attitude - advertised property, and would only accept offers after open day. Despite being cash buyers said no earlier viewing being taken. A few days later advise us that the house is sold despite said open day having not occurred. One wonders why? ...
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What agent could do to change your mind?
Be professional and stop messing potential customers around. Your acts should incur a fine at the very least.Attached Filesnbsp;
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Aug 29,2011
Aug 29,2011
17
people found
this helpful
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We put an offer on a house via this agent. It was completely refused and the agent said owner strictly asks for the asking price. We thought it was too much for that particular property so we gave up on that. When we wanted to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 5:01 PM 05/11/2015 by Phil Lever
