86% sales valuation accuracy
100% sales fee satisfaction
88% lettings valuation accuracy
65% lettings fee satisfaction
Apr 19,2015
Apr 19,2015
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Absolutely appalling. As I had had a bad experience with another agency who had not been able to get maintenance done, I used this as a test. Hazel Wray (M.A.R.L.A.) came around to view my flat and made a lot of promises about getting a list of necessary maintenance done during the void before the new tenants moved in. She also assured me that their maintenance was managed locally and that she had a handyman on call who could come around and do it.
Although there was a gap of several weeks during which the property was empty and there was nothing whatsoever preventing the maintenance from being done (which I had said that I was willing to pay for in advance if necessary), she did nothing whatsoever about it apart from making promises which she had no intention whatsoever of keeping. These promises were made solely to get me to sign her contract.
Unknown to me at the time, my next tenants (who had also had a bad experience with their previous agent) had done exactly the same thing, and she had also agreed a list of maintenance with them - all of it specifically to be done before the start of the tenancy.
Hazel assured both of us that the maintenance would be done, and then (just before we both signed the lease) that it had in fact been completed. This assurance was given solely to get us to sign the lease, without her having the slightest intention of keeping the agreement. I was back home 400 miles away at the time. As soon as the tenants moved in, they saw that none of the work had been done at all. Deliberate lies had been told to both of us, just to get us to sign the lease.
It then turned out that, far from their maintenance being managed locally, it was in fact managed from Norwich. Not surprisingly, their maintenance service was abysmal. They started off by demanding that the tenants should take time off work to be at home while the maintenance was done - although the whole point of having the maintenance done DURING THE VOID was specifically to prevent that. Their incompetence resulted in necessary legal processes not being completed and my insurance being invalidated.
They knew at the beginning that I had instructed several other agents and would go with whichever one let it first. So they pretended that they had had an offer, just to get me to dis-instruct the others. One of the dis-instructed agents told me that they had seen Hazel showing my property to another prospective tenant after this. Weeks later, they told me that the original (non-existant) bidder had dropped out and that they had found another taker. They also let my property to tenants who turned out not to have references - a fact which the insurance company made a lot of fuss about later.
Although there was a gap of several weeks during which the property was empty and there was nothing whatsoever preventing the maintenance from being done (which I had said that I was willing to pay for in advance if necessary), she did nothing whatsoever about it apart from making promises which she had no intention whatsoever of keeping. These promises were made solely to get me to sign her contract.
Unknown to me at the time, my next tenants (who had also had a bad experience with their previous agent) had done exactly the same thing, and she had also agreed a list of maintenance with them - all of it specifically to be done before the start of the tenancy.
Hazel assured both of us that the maintenance would be done, and then (just before we both signed the lease) that it had in fact been completed. This assurance was given solely to get us to sign the lease, without her having the slightest intention of keeping the agreement. I was back home 400 miles away at the time. As soon as the tenants moved in, they saw that none of the work had been done at all. Deliberate lies had been told to both of us, just to get us to sign the lease.
It then turned out that, far from their maintenance being managed locally, it was in fact managed from Norwich. Not surprisingly, their maintenance service was abysmal. They started off by demanding that the tenants should take time off work to be at home while the maintenance was done - although the whole point of having the maintenance done DURING THE VOID was specifically to prevent that. Their incompetence resulted in necessary legal processes not being completed and my insurance being invalidated.
They knew at the beginning that I had instructed several other agents and would go with whichever one let it first. So they pretended that they had had an offer, just to get me to dis-instruct the others. One of the dis-instructed agents told me that they had seen Hazel showing my property to another prospective tenant after this. Weeks later, they told me that the original (non-existant) bidder had dropped out and that they had found another taker. They also let my property to tenants who turned out not to have references - a fact which the insurance company made a lot of fuss about later.
What agent could do to change your mind?
Either honour any promises made by you in order to get an agreement or else don't make any promises which you do not intend to keep. In either case, stop telling lies just to get clients to sign.Attached Filesnbsp;
Comment on agent fees
Months afterwards, after following their complaints procedure, they agreed to refund my fees. That was 5 years ago and I am still waiting.
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Latest Reviews
15th Nov 2023
reviewed by 'Matthew'
15th Nov 2023
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15th Nov 2023
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15th Nov 2023
reviewed by 'Matthew'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86% | 100% | £325,000 | £750,000 |
| Lettings | 88% | 65% | £584 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 7 | 7 | 6 | 6 | 0 | 5 | 2 | 2 | 2 |
Areas covered
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- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 29,2024
May 29,2024
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** Lettings**
I had a fantastic experience working with Antony to find my new home. He was incredibly knowledgeable, attentive, professional, helpful and understanding to my needs. Antony made the entire process smooth and stress-free. I highly recommend to anyone looking for a rental property....
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Feb 15,2024
Feb 15,2024
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Anthony is an extremely helpful and friendly person who always kept good communication and is extremely perfessional I appreciate the efforts of the team at Roger platts maidenhead thank you kind regards Lisa R....
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Nov 15,2023
Nov 15,2023
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A new tenancy agreement found, secured and everything completed in just over 2 weeks.
Great professional service and help as always which is why we have used the letting team for nearly 20 years now....
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Nov 15,2023
Nov 15,2023
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A new tenancy agreement found, secured and everything completed in just over 2 weeks.
Great professional service and help as always which is why we have used the letting team for nearly 20 years now....
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Nov 15,2023
Nov 15,2023
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A new tenancy agreement found, secured and everything completed in just over 2 weeks.
Great professional service and help as always which is why we have used the letting team for nearly 20 years now....
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Nov 15,2023
Nov 15,2023
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A new tenancy agreement found, secured and everything completed in just over 2 weeks.
Great professional service and help as always which is why we have used the letting team for nearly 20 years now....
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Aug 10,2023
Aug 10,2023
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Antony from Roger Platt Maidenhead is so professional, helpful, understanding caring & listens to clients needs. Antony went above & beyond to rent out our home always there to answer any questons & guided me through the process. Many thanks....
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Apr 22,2023
Apr 22,2023
1
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We saw a property yesterday that was NOT at all what was advertised. The photos must have been taken some time ago as they did not resemble the interior or exterior. It appeared as if the property was at the end of a cul-de-sac near ...
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Jan 13,2023
Jan 13,2023
0
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Roger platt, are extremely efficient they absolutely get to know you as the seller and the purchaser. They go the extra mile to market your property.
This is the second time I have used them and I have found them communicative, resourceful, trustworthy and on ...
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Nov 18,2022
Nov 18,2022
0
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SALES - Today I completed on a sale and I'm very excited to have collected the keys to my new home. It may have been a very different story if it wasn't for the excellent service from Nicholas Heath and Annie Jackson.
Due to lack ...
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Oct 13,2022
Oct 13,2022
0
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The team working with us as purchasers with Roger Platt were First Class in every aspect.
Quick to respond, ready to assist, and really went above and beyond to offer their help in making the process move along to completion.
One in particular…. William… was ...
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Jun 10,2022
Jun 10,2022
0
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Thank you Shona for all your help. Shona is one of most kind genuine person who is very professional and as I was living abroad she communicated through WhatsApp. I had such a bad experience with Purplebricks that it was a relief dealing with a ...
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Feb 25,2022
Feb 25,2022
0
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Lots of viewings generated and sound advice leading to 2 offers and a successful and slick exchange and completion this week. Phillipa liaised with lawyers purchasers and sellers to keep things moving . Communication from her and Connor was excellent. Would definitely recommend. Thank you to the ...
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Jan 22,2022
Jan 22,2022
0
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Roger Platt recently sold my mother's property. The service we received from valuation to completion was second to none and we were kept updated throughout.
Special thanks to Stuart, Grant and Philippa...
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Sep 16,2021
Sep 16,2021
0
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Thank you to Grant, Nick and Shona for selling my mother's retirement flat without very much input from myself. I don't live close to Maidenhead and all three were happy to deal with me remotely - even Grant going around on completion day to read ...
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Aug 21,2021
Aug 21,2021
0
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Roger Platt sold our house recently and we were very happy with the service we received. Special mention must go to Annie who did most of our viewings and was fantastic and Petra who put so much time and effort into a tricky deed of ...
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Mar 21,2021
Mar 21,2021
0
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Recently rented a flat in maidenhead, i was shown around by julie who was amazing so helpful told me everything i needed to know etc, i booked in a viewing 4 days before moving in as wanted to measure up for a sofa an julie met ...
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Jan 04,2021
Jan 04,2021
0
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AMAZING SERVICE when selling our property .
Quick , efficient , excellent communication and phones are answered all the time which is what you need when selling a property .
All the staff work together and support you with the sale and your move .
Grant , Shona , Philippa ,Nick , Stewart , ...
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Dec 08,2020
Dec 08,2020
0
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Very pleased with Roger Platt, I have used them a couple of times now and I find them helpful and very fair....
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Jul 10,2020
Jul 10,2020
0
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A massive thank you to Jessica Wheatley for helping my partner and I find our first home together. Always available to answer any questions we had, as this was our first property there were a lot! Very professional and supported us from start to finish. ...
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Feb 25,2020
Feb 25,2020
0
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The staff at Roger Platts in Maidenhead did not deal with the very quick change of tenants in my flat very efficiently, and a number of problems that arose were raised by the tenants, so only 2 stars for them! However these were dealt with by ...
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Nov 27,2019
Nov 27,2019
1
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The Maidenhead Branch of Roger Platt has been fine over the last 10 years when I have been dealing with them. Hazel has been very helpful.
The management office in Norwich started off well but until recently they have been quite a problem to deal with. ...
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Mar 18,2019
Mar 18,2019
0
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Shannon provided excellent support with a difficult tenancy. Communication was quick, knowledge of the contract and legal position was good. Other staff within the team were consulted to provide additional knowledge and experience where needed with respect to specific points. Well done, good job....
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Mar 05,2019
Mar 05,2019
0
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After having a nightmare with problems in the house and the landlord hiring dodgey work men and leaving us with on going work for more than 8 weeks of the tenancy, Cheyenne Franklin has been our silver lining , she had answered every question and chasing people ...
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Nov 07,2018
Nov 07,2018
0
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Cheyenne is the property manager for a rental of mine in Maidenhead. An arrears situation developed and my tenant became uncommunicative which made matters worse - Section 21 was issued and looked like Section 8 was needed.
However Cheyenne's persistence prevailed.She managed to get a dialogue ...
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Sep 07,2018
Sep 07,2018
3
people found
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Viewed property in Cox green area with them was very interested in the purchasing the property, as I called office to make offer this lady answered call was so rude to me and basically not intrested in my business. There after I never return to ...
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Jul 17,2018
Jul 17,2018
0
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I have found this agent to be extremely efficient and professional, with a friendly staff. My requests have been dealt with in the briefest delays, and I found Cheyenne to be particularly helpful in looking after the property at which I was tenant and in ...
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Jun 13,2018
Jun 13,2018
0
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I spoke to Rosie Mann at the property management company on behalf of Roger Platt and she was incredibly understanding to my issue.
She resolved the matter quickly and with a friendly approach that I felt I could talk to her....
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Feb 20,2018
Feb 20,2018
1
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Fantastic customer service from Cheyenne who was very quick to respond and was always chasing up issues for me. Very understanding and attentive....
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Nov 20,2017
Nov 20,2017
4
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It is no wonder that estate agents have a poor reputation. My experience with Roger Platt's was that they will say whatever they need to in order to get the sale then lost interest once you have signed.
I was told not to worry and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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