Battersea, London, SW11
3.2/5, 17 reviews
47% recommended
75% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
63% lettings fee satisfaction

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“I found this company to have the wrost internal communcations ......”

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Mar 17,2015
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By: 'Oval'
Mar 17,2015
125 people found
this helpful
I found this company to have the wrost internal communcations I have ever had!
I arranged to view one flat with one agent. Then got spammed by two others about possible other properties that were the same listings.
I then cancelled the viewing with the first agent as I could no longer make it. On the day of viewing I was contacted by a second agent to let me know that a third was running late to the meeting that I had cancelled.
I sent emails with detailed lists of what I was looking for yet continuously got sent emails about flats that in no way fitted my description (I said no ground floor - they sent me ground floor; I said freehold, they sent me leasehold; I said two bedroom, they sent me one bedroom flats with 'cellars').
It seems that unless you email back everyone at the company, messages won't get passed on about anything.
They have thoroughly turned me off them and will not be using them in future.
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By: Marilyn
Apr 24, 2015
Hello,

I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch. I am the Customer Services Manager and I wondered if I could be of any further assistance?

If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.

I look forward to hearing from you.

Marilyn

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Latest Reviews

View all Reviews 17
12th Feb 2021
reviewed by 'Monika'
“THEY PUT ME IN DEPTS AND CHANGED CONTRACT 3 TIMESPrice was agreed one last day when needed move out they changed ......”
30th Aug 2020
reviewed by 'tash'
“I am refusing to rent from any landlords that use Dexters. My experience renting with Bettersea Dexters was absolute awful. ......”
24th Oct 2019
reviewed by 'Christopher'
“Excellent service. Very knowledgeable and friendly agents. Really super helpful with the renting out of my property. Can't fault them ......”
23rd Oct 2019
reviewed by 'Peter'
“I have used Dexters as a Landlord to let property for a number of years and have found them to ......”
8th Oct 2019
reviewed by 'Lisa'
“Dexter’s new office on the corner of Northcote Road/St John’s Road have been excellent - particularly Millie, ......”
13th Jun 2018
reviewed by 'lucy'
“Dexters were managing agent on my previous property, they were helpful and courteous. Recently dealt with Lauren who was excellent. ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
174 Lavender Hill
Battersea,London
Greater London
SW11 5TG
020 7350 1300

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 75% £0 £0
Lettings 100% 63% £1,800 £3,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 2 7 2 1 1 0 0 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Acton, W3
Battersea, SW11
Blackheath, SE3
Bloomsbury, WC1N
Brockley, SE4
Canary Wharf, E14
Chelsea & Belgravia, SW3
Chiswick, W4

“homeless...”

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Feb 12,2021
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By: 'Monika'
Feb 12,2021
1 people found
this helpful
THEY PUT ME IN DEPTS AND CHANGED CONTRACT 3 TIMES Price was agreed one last day when needed move out they changed contract with price increase and I was with luggage already to move in as agreed so was forced to signed contract with price increase ...
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By: Sarah Tranter
Feb 16, 2021
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Dear Monika, I understand that this matter is currently being dealt with by the office and I am hopeful we will be able to resolve this for you. Kind regards, Sarah ...

“Renting from Dextes Battersea has been awful...”

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Aug 30,2020
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By: 'tash'
Aug 30,2020
2 people found
this helpful
I am refusing to rent from any landlords that use Dexters. My experience renting with Bettersea Dexters was absolute awful. First of all staff does not seem to talk to each other and there is an extremely high turn over rate, meaning you will most ...
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“Great Service...”

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Oct 24,2019
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Tom
By: 'Christopher'
Oct 24,2019
0 people found
this helpful
Excellent service. Very knowledgeable and friendly agents. Really super helpful with the renting out of my property. Can't fault them at all....
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“I have used Dexters as a Landlord to let prop......”

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Oct 23,2019
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Phoebe
By: 'Peter'
Oct 23,2019
0 people found
this helpful
I have used Dexters as a Landlord to let property for a number of years and have found them to be first class, not only in securing the initial letting but as is often the case, sorting out all the details, major and minor, before, ...
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“Dexter’s new office on the corner of Northcot......”

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Oct 08,2019
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Millie
By: 'Lisa'
Oct 08,2019
0 people found
this helpful
Dexter’s new office on the corner of Northcote Road/St John’s Road have been excellent - particularly Millie, who has been extraordinarily efficient....
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“Great to deal with...”

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Jun 13,2018
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Lauren
By: 'lucy'
Jun 13,2018
0 people found
this helpful
Dexters were managing agent on my previous property, they were helpful and courteous. Recently dealt with Lauren who was excellent. I would recommend....
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By: Marilyn
Jun 19, 2018
View all comments (1)
Dear Lucy, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Battersea Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards Marilyn Head of Customer Relations ...

“Very impressed by Dexters Battersea. High energy, efficient, positive attitude, ......”

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Dec 12,2017
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Joe
By: 'Louise'
Dec 12,2017
0 people found
this helpful
Very impressed by Dexters Battersea. High energy, efficient, positive attitude, always accessible and friendly team. Would not hesitate to recommend them further....
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By: Marilyn
Feb 12, 2018
View all comments (1)
Dear Louise, Thank you for your review regarding your experience with our Battersea Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Friendly and helpful from start to finish when we purchased ......”

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Jun 17,2017
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Georgia
By: 'Battersea'
Jun 17,2017
0 people found
this helpful
Friendly and helpful from start to finish when we purchased our house. Took the time to return our calls and follow up on our questions. Particularly grateful to Nicole for all her help once we had put the offer in. Georgia was also really helpful ...
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Comment on agent fees
NA
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By: Marilyn
Jun 19, 2017
View all comments (1)
Dear Sir/Madam, Thank you very much for your great review regarding our Battersea Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“Lauren has been working for us for almost one year. ......”

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Apr 19,2017
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Lauren
By: 'Lhy'
Apr 19,2017
1 people found
this helpful
Lauren has been working for us for almost one year. I am very happy with her service. She has good communication skill and builds good relationship with our tenants....
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Comment on agent fees
Reasonable
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“I have an excellent experience with Laura and team during ......”

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Jan 05,2017
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Laura
By: 'Ian'
Jan 05,2017
1 people found
this helpful
I have an excellent experience with Laura and team during the sale of my flat off Lavender Hill. Great communication, expert knowledge and maximised the price during the short sales process. The exchange and completion process was extremely smooth with good communication throughout. Ian...
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Comment on agent fees
Competitive
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By: Marilyn
Jan 09, 2017
View all comments (1)
Dear Ian, Thank you very much for taking the time to leave your review regarding your experience with our Battersea office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations. ...

“Just Don't!Unfortunately the worst decision in my adult life ......”

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Jun 16,2016
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By: 'Disappointing'
Jun 16,2016
57 people found
this helpful
Just Don't! Unfortunately the worst decision in my adult life was to go through Dexter's. Useless/ Unhelpful/ disappointing/ Poorly assisted throughout. Have since recommended landlords/ ladies not to use. Awful representation of the profession. Cant say many worse things whilst holding my tongue. Just don't ...
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By: Marilyn
Jun 24, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Battersea Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“lovely when looking around and then terrible! Aggressive, incompetent, untruthful ......”

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Jul 07,2015
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Rob
By: 'Loulou'
Jul 07,2015
114 people found
this helpful
lovely when looking around and then terrible! Aggressive, incompetent, untruthful and generally incredibly unpleasant. I would NEVER use them again and would advise all of my friends against it. They are so aggressive i can't even go into details. Horribly upsetting to deal with....
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By: Marilyn
Aug 07, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Battersea branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“I found this company to have the wrost internal communcations ......”

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Mar 17,2015
Minithumbdown
By: 'Oval'
Mar 17,2015
125 people found
this helpful
I found this company to have the wrost internal communcations I have ever had! I arranged to view one flat with one agent. Then got spammed by two others about possible other properties that were the same listings. I then cancelled the viewing with the ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Marilyn
Apr 24, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch. I am the Customer Services Manager and I wondered if I could be of any further assistance? If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“This was without a doubt the WORST agency I have ......”

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Sep 02,2013
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Rob
By: 'J'
Sep 02,2013
103 people found
this helpful
This was without a doubt the WORST agency I have ever dealt with, and in my time in London, I have dealt with at least 4/5 others. They are horribly and inexcusably impolite, unprofessional, and immoral. They make all kinds of promises to try and get ...
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By: Asma
Oct 02, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am Head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Asma ...

“I have rented property through Dexters over the last 2 years ......”

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Feb 19,2013
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Rob
By: 'A'
Feb 19,2013
0 people found
this helpful
I have rented property through Dexters over the last 2 years and have found the servcie to be excellent. Rob at the Clapham offcie is a criedit to the comany and I would reccomend his servcies to anyone looking to let out or rent a property. ...
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“The most unethical estate agents I have come across, and ......”

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Feb 02,2013
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By: 'violated'
Feb 02,2013
92 people found
this helpful
The most unethical estate agents I have come across, and that is saying something for a profession with an already tarnished reputation. On the first day they came to value the property I was renting and moved my personal property around without any permission. As ...
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By: Louise
Feb 12, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...

“I would advise anyone to stay away from this suit-and-tie ......”

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Jan 12,2013
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By: 'Chulin'
Jan 12,2013
92 people found
this helpful
I would advise anyone to stay away from this suit-and-tie company and keep looking elsewhere, even if the property is tempting. They are the less transparent agent I had to deal with so far (along with suit-and-tie Keaton's probably) I am very thankful to allgents ...
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What agent could do to change your mind?
They should have shown us the property properly, show a genuine interest in us as customers, not asking for credit card details and be far more flexible with the conditions.
Attached Filesnbsp;
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By: Louise
Jan 14, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Dexters, London SW11 5TG



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