100% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Feb 22,2015
Feb 22,2015
3
people found
this helpful
this helpful
I share rented a house in Devizes. 6 months in I was accused of an an assault which never took place. The police arrested me as they must do with any complaint of assault -even if false. The lodger who I contend was trying to frame me took it upon themselves to knock all the doors of neighbours, the landlady and also visit the estate agents to inform them of this alleged assault. This person put pinch marks on their neck and said that I had puncher her. Infact it was she who assaulted me! I had a shiner on my cheek to prove it! The next thing that happens is I am informed by Strakers that I have roken my tenancy agreement by being arrested and must leave the premises within 2 weeks! You are allowed by law to have 2 months to vacate a premises. That aside I told Strakers that these charges that were laid before me were false and that the charges would be dropped by the police - so not to penalise me for false accusations. They were not interested at all. They wanted me out and said that they would evict me within the 2 weeks. I told them I would see them in court if that was attempted. Still in the meantime I was forced to go on the hunt for another house as I realised Strakers were inflexible and were not interested in fair play and hearing both sides of a story and letting the police deal with this matter properly so as to clear me. I found another house and had to arrange at my own expense to remove my belongings and did this within the 2 weeks luckily. The agents from Strakers came to inspect the house and claimed that decorations would need to be done as I had done damage to the place. This was completely false as when I arrived the kitchen cupboards were actually hanging off the wall at an angle and many things like this I had corrected and I kept a full range of photos of every room to prove beyond any doubt that I had infact cleaned the place up not damaged it. I even decorated some areas as they were well away at my own expense and the garden was a complete mess - fungus on all the concrete walls which I even cleaned and stone masonry paint applied to huge area - transforming the whole garden. They still wanted to have a depive me of my deposit. So I said to them I would rather stay for my legally allowed 2 months and fight this through the courts if they were going to try and be awkward with me over giving me my full deposit back. I was treated like I was some form of criminal by the agents and given snyde behaviour throughout. To get me out thy gave me my full deposit back begrudgingly but completely AS SO THEY SHOULD! As it turned out 2 months on I was informed that all investigations against me were dropped as there was NO EVIDENCE. I wasnt at any time even charged - this was simply an enquiry. So as I told Strakers they had acted against me when I was completely innocent acting as Judge and Jury against me when they didnt even know any of the details. So a short while after the police cleared me I went in to Strakers and spoke to the lady who evicted me and was starting to tell her that I had this case dropped but she just cut me off and pointed to the door and said Get out otherwise I will call the police. I refused to leave until I had told her and the other staff in ear shot that I was totally innocent and they evicted me unfairly from my home which cost me a lot of money to do for no good reason, then I left. All my dealings with them were terrible and I would suggest that anyone be aware that if you let from them - they will do the same to you if for any reason they dislike you or you get into any minor trouble through no fault of your own - you will be booted out on your head! AVOID THEM LIKE THE PLAGUE.
What agent could do to change your mind?
Charged high fees to do reference checks.Attached Filesnbsp;
Comment on agent fees
Charged high fees to do reference checks.
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Latest Reviews
19th Jun 2024
reviewed by 'Daisy'
12th Dec 2023
reviewed by 'Carla'
27th Aug 2022
reviewed by 'Anonymous'
26th Nov 2019
reviewed by 'E'
22nd Nov 2017
reviewed by 'JenMel'
21st Nov 2017
reviewed by 'MH'
Opening Hours
Address
Straker & Co
9 St.John Street
Devizes
Wiltshire
SN10 1BD
01249 712039
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £215,000 | £267,000 |
| Lettings | 100% | 50% | £600 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 5 | 2 | 1 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 19,2024
Jun 19,2024
0
people found
this helpful
this helpful
Strakers are dreadful. So much miscommunication and they deny what has been said.
Not good value for money as you still end up managing your property yourself.
I would not recommend them at all they have very poor attitude.
I sent a comprehensive email to ...
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Dec 12,2023
Dec 12,2023
0
people found
this helpful
this helpful
I have been letting my property through Strakers for over 10 years, not because I enjoy letting through them, but because I recieved the house with a tenant, whom is a lovely lady and gives me no grief whatsoever, and strakers had originally organised the let. ...
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Aug 27,2022
Aug 27,2022
0
people found
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this helpful
The worst lettings/estate agency I have ever had the misfortune to deal with. All staff dealt with have been incredibly unpleasant, contentious, arrogant, unprofessional, unknowledgeable and unhelpful. This includes the practice manager who failed to respond appropriately or professionally to a complaint. I am ...
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Nov 26,2019
Nov 26,2019
0
people found
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this helpful
I rented a property through them and found them to be one of the many terrible agents. High fees, tried to charge every 6 months until I researched and found this to be illegal, visited the property every six months so no doubt charging the landlotd, ...
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Nov 22,2017
Nov 22,2017
4
people found
this helpful
this helpful
The process of buying and selling a house as everyone knows, is immensely stressful. Partly due to the unpredictability of buyers/sellers and the changing local market. We have used Devizes Strakers partly because they have the best record of success in the area, but ...
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Comment on agent fees
Very fair.JenMel
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Nov 21,2017
Nov 21,2017
3
people found
this helpful
this helpful
I would like to say what wonderful agents Strakers have been, assisting me with sales over the past months. Selling your house can be so stressful and people so unpredictable but they are sensitive and consistent in their approach to move the sale forward and ...
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Comment on agent fees
Fair fees for the work done.
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Oct 31,2017
Oct 31,2017
3
people found
this helpful
this helpful
Whatever you do,do not rent a property through these agents. They are despicable people on the management side who will tell you on checking out at the end of your tenancy how clean you have left the property only to then submit a cleaning ...
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Nov 25,2016
Nov 25,2016
4
people found
this helpful
this helpful
Awful experience selling. Was told to sell with them so they could represent more firmly to a house we were interested in buying. Absolutely untrue! They asked nothing about our property and were unable to respond to queries. They left our property unlocked over a ...
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Jun 04,2015
Jun 04,2015
4
people found
this helpful
this helpful
I went into the Devizes office to enquire about letting our property as we were relocatng abroad,
Karen came to view the property and gave the impression of being able to meet our set target of August to let out the property. We sat down ...
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Feb 22,2015
Feb 22,2015
3
people found
this helpful
this helpful
I share rented a house in Devizes. 6 months in I was accused of an an assault which never took place. The police arrested me as they must do with any complaint of assault -even if false. The lodger who I contend was trying to frame ...
read full review
read full review
What agent could do to change your mind?
Charged high fees to do reference checks.Attached Filesnbsp;
Comment on agent fees
Charged high fees to do reference checks.
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Jan 07,2014
Jan 07,2014
2
people found
this helpful
this helpful
Awful Experience, within first week of tenancy a terrible damp smell evident. Strakers failed to follow their own complaints policy and I ended the tenancy ASAP having had to leave the property three months earlier. The heating remained on when hot water being heated and ...
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Jun 23,2013
Jun 23,2013
4
people found
this helpful
this helpful
Awful to deal with. We put an offer in on a property which was accepted by the vendor on a Saturday. By Monday Strakers decided to tell us that the vendor was not prepared to remove the property from the market in case they received ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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