67% sales valuation accuracy
83% sales fee satisfaction
76% lettings valuation accuracy
79% lettings fee satisfaction
Feb 13,2015
Feb 13,2015
2
people found
this helpful
this helpful
Rebecca was professional and courteous. Although she is new to the team, she presented the property aspects thoroughly. She asked specific questions and came across as a trusted adviser. I will be happy to do business with Choices and Rebecca Kirby.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
12th Apr 2022
reviewed by 'Diane'
11th Feb 2022
reviewed by 'Steve'
22nd Apr 2021
reviewed by 'Andy'
13th Jan 2021
reviewed by 'Leejames'
18th Dec 2019
reviewed by 'tony'
29th May 2019
reviewed by 'Amy'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 83% | £22,500 | £441,000 |
| Lettings | 76% | 79% | £375 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 100 | 2 | 332 | 5 | 2 | 1 | 8 | 1 | 27 | 5 |
Areas covered
- RH6
- RH19
- RH7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Images & Videos
Apr 12,2022
Apr 12,2022
0
people found
this helpful
this helpful
I put my offer in on a property last July and it was up as Chain Free.I moved out of my property on 27th October being told I would exchange and complete by the 10th November 2021 . on the 29th October I was told that ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 15, 2022
View all comments
(1)
Hi Diane, thank you for your review. We are sorry to hear some of your comments as this is very unusual for the team in Horley. Feel free to get in touch and we will do our best to help you in the future.
All the best,
Choices ...
Feb 11,2022
Feb 11,2022
0
people found
this helpful
this helpful
I had a viewing earlier today with a wonderful young man named Alfie. He was very helpful and answered every question I had confidently, to this day I have never head such a great experience viewing a house! Will definitely continue to use Choices and ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 22,2021
Apr 22,2021
2
people found
this helpful
this helpful
The main sale and negation was ok as you would expect, but the attention to detail and communication between myself (the vendor) and my buyer was really poor. Messages were not forwarded and phone calls not returned resulting a very unsatisfactory completion. This stressful time ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 13,2021
Jan 13,2021
0
people found
this helpful
this helpful
F.A.O Horley branch
Choose choices !!
I strongly and highly recommend you use choices.
I am a tenant of a management company which has been taken over by choices and wow !! The customer service you receive from the moment of picking up the phone ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 18,2019
Dec 18,2019
0
people found
this helpful
this helpful
Much appreciation for all the viewings and work Andrew and Curtis put in to get a house sold. We received a very efficient, friendly and professional service with excellent communications throughout and would have no hesitation recommending to others....
read full review
read full review
Was this helpful?
Yes
Yes
May 29,2019
May 29,2019
3
people found
this helpful
this helpful
It is no wonder they ask you to write a review before completion.
Further to my other review we got our keys and unfortunately everything went down hill. Choices had no part in checking us in, things were broken and the property was not cleaned ...
read full review
read full review
Comment on agent fees
Why did we have to pay fees?? What did choices actually do to justify them??
Was this helpful?
Yes
Yes
May 28,2019
May 28,2019
0
people found
this helpful
this helpful
Katie was our viewing agent who showed us the property twice. Every member of our family commentated how helpful and friendly she was. Her professionalism was outstanding and things ran very smoothly, with her updating us at every opportunity. She is a real asset to ...
read full review
read full review
Comment on agent fees
The agents fees were competitive with the market.
Was this helpful?
Yes
Yes
Apr 01,2019
Apr 01,2019
2
people found
this helpful
this helpful
What an unprofessional, un-organised, self-centred company Choices are. What my girlfriend had to deal with in the 4 years she was a tenant through choices is disgraceful. From day one after choices saying that the property at Broadmead Horley was ready and had been professionally cleaned, ...
read full review
read full review
Comment on agent fees
very poor. Not the cheapest though their service should warrant that!
Was this helpful?
Yes
Yes
Mar 28,2019
Mar 28,2019
0
people found
this helpful
this helpful
Katie is very polite, easy to get hold of and makes sure you have all the information you need. We viewed two properties which were both exactly as described and I decided to put a deposit on one of them. Both viewings were professional, not ...
read full review
read full review
Was this helpful?
Yes
Yes
May 29, 2019
View all comments
(1)
Further to this review, we got our keys and unfortunately everything went down hill. Choices had no part in checking us in, things were broken and the property was not cleaned well at all. The filth was utterly disgusting and when contacting choices about this we were dissapointed to see that they did not care. As soon as we got the keys contact diseased, they couldn't be bothered to respond to all communication or rectify any of the problems we were facing. Their fees are ridiculous when basing ...
Mar 20,2019
Mar 20,2019
0
people found
this helpful
this helpful
I had a conversation with Andrew and he is clearly a highly experienced estate agency manager with a passion for his company, staff and customers. If you are buying or selling I highly recommend using Choices...
read full review
read full review
Comment on agent fees
Excellent value for money, you can never put a price on great service
Was this helpful?
Yes
Yes
Mar 20,2019
Mar 20,2019
0
people found
this helpful
this helpful
I had a conversation with Andrew and he is clearly a highly experienced estate agency manager with a passion for his company, staff and customers. If you are buying or selling I highly recommend using Choices...
read full review
read full review
Comment on agent fees
Excellent value for money, you can never put a price on great service
Was this helpful?
Yes
Yes
Mar 20,2019
Mar 20,2019
0
people found
this helpful
this helpful
I had a conversation with Andrew and he is clearly a highly experienced estate agency manager with a passion for his company, staff and customers. If you are buying or selling I highly recommend using Choices...
read full review
read full review
Comment on agent fees
Excellent value for money, you can never put a price on great service
Was this helpful?
Yes
Yes
Apr 09,2018
Apr 09,2018
4
people found
this helpful
this helpful
Our house in Horley had been let through Choices for about 8 years. When we decided to take back our house (as my parents would be moving in) we were disgusted and appalled to see the state of it. It was completely uninhabitable. In fact, even ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Mar 17,2017
Mar 17,2017
2
people found
this helpful
this helpful
Choices charges the most expensive check out services. They charge my tenant and I for the checkout a total sum of £275.00 and they are so inefficient in refunding the tenant's deposit. The person dealing with this is Daniella.
I will NOT ever use them again ...
read full review
read full review
Comment on agent fees
Their fees are ridiculous - charge for increasing the rent, for extending the lease, inventory check in and out (both tenant and landlord had to pay them) I can only tell what I paid as landlord, heavens know what the poor tenant had to pay
Was this helpful?
Yes
Yes
Feb 24,2017
Feb 24,2017
1
people found
this helpful
this helpful
Haven't dealt with several letting agency's and agents choices were the most attentive to my needs and helped me through a difficult time in terms of a property search an even though my situation was having to be dealt with in a rush they did ...
read full review
read full review
Comment on agent fees
Excellent agent fees and bar far the most competitive you will find
Was this helpful?
Yes
Yes
Feb 27, 2017
View all comments
(1)
Just like to say many thanks Craig Goddard,
it was a pleasure to help and its lovely to hear such kind words :)
p.s thanks for that (MOR) tip !!!! thanks ...
May 30,2016
May 30,2016
2
people found
this helpful
this helpful
Having utilised the efficient service Choices provide for many years now, I am more than satisfied with the quality and speed of the process. Customer services, for both landlords and tenants alike, is very strong and boasting experience.
Usually I have dealt with the branch ...
read full review
read full review
Comment on agent fees
Brilliant
Was this helpful?
Yes
Yes
May 17,2016
May 17,2016
1
people found
this helpful
this helpful
I used choices recently for purchase of flat to rent for me and son my.
I am sincerely thank you for your service skills and will choose to speak with you friendly ladies again if need to....
read full review
read full review
Comment on agent fees
I thought this was most acceptable
Was this helpful?
Yes
Yes
May 17,2016
May 17,2016
1
people found
this helpful
this helpful
I have been a landlord of choices for a while now and after losing a little confidence with renting my property, I spoke with Emma in the branch. She assured me of my concerns and dealt with them straight away as she had told me ...
read full review
read full review
Comment on agent fees
Acceptable
Was this helpful?
Yes
Yes
May 09,2016
May 09,2016
1
people found
this helpful
this helpful
Service with a smile! Verity was my agent, nice and friendly and really knew her stuff about the rental process - as I've not had to rent before I had lots of questions for her. Highly recommendable agency....
read full review
read full review
Comment on agent fees
Understandable
Was this helpful?
Yes
Yes
Apr 25,2016
Apr 25,2016
1
people found
this helpful
this helpful
Where to start? Choices have been absolutely wonderful over the years found us a couple of homes now. What with the grandkids and everything we have had to move again so we have more space. The young lady who kindly assisted us we believe was ...
read full review
read full review
Comment on agent fees
All in order
Was this helpful?
Yes
Yes
Apr 19,2016
Apr 19,2016
0
people found
this helpful
this helpful
Verity Price was very helpful in arranging view of the new property and also in the decision making that eventually worked well....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 18,2016
Apr 18,2016
1
people found
this helpful
this helpful
I used Choices to find somewhere for my husband and I to rent. We went into the Horley office and were swiftly welcomed by Verity who sat us down, offered us a warm drink each as it was miserable outside and then listened to our ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Feb 04,2016
Feb 04,2016
0
people found
this helpful
this helpful
Stephen has been a fantastic help with our property search and selection. After meeting him at the open house, he and his colleagues were very welcoming and well-informed, answering all of the questions we had. He was on hand for a call or via email ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 25,2016
Jan 25,2016
1
people found
this helpful
this helpful
Rebecca and Rhys were very helpful and understanding throughout the whole process and we really appreciated everything they did to accommodate our needs. They listened to our particular requests and requirements and were great throughout....
read full review
read full review
Comment on agent fees
Fees are very competitive and fair
Was this helpful?
Yes
Yes
Jan 04,2016
Jan 04,2016
1
people found
this helpful
this helpful
Very helpful, friendly and keen. I felt confident that staff wanted to help and were experienced. All staff were approachable....
read full review
read full review
Comment on agent fees
Seem fair
Was this helpful?
Yes
Yes
Dec 09,2015
Dec 09,2015
1
people found
this helpful
this helpful
Very helpful phonecall, extremely friendly and answered all my questions...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2015
Nov 30,2015
4
people found
this helpful
this helpful
Very good service. Quick and easy move in. Second visit was requested and this was done with efficiency. It was also possible for the move in date to be moved two days prior so that we could move in on the weekend. Rebecca and Joe ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 26,2015
Nov 26,2015
2
people found
this helpful
this helpful
Rebecca was always at the other end if the phone to answer any questions I had pkus was very prompt with her replies...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 21,2015
Nov 21,2015
1
people found
this helpful
this helpful
They very quickly found me a property suited to my needs. Kept me well informed about how references etc were going. Very helpful...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 20,2015
Nov 20,2015
2
people found
this helpful
this helpful
Joe Johnson at Choices in Horley is a credit to the company! He was polite, nice, caring and considerate. Very capable and efficient....
read full review
read full review
Was this helpful?
Yes
Yes
Curtis
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 1:45 PM 06/03/2019 by Andrew Higham
