0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Feb 02,2015
Feb 02,2015
4
people found
this helpful
this helpful
I used Parkers to let my property. During the let, things did not run as smoothly as I had expected, but it was at the end I realised just how incompetent they were at managing my let.
Parkers acknowledged flood damage to my property but we could not agree a figure, so sent me to the Deposit Protection people.
It was then I found out I was unprotected by the deposit scheme because Parkers had used the wrong tenancy agreement (they had signed a shorthold tenancy when letting to a company - a common mistake made by inexperienced agents i later found out via google)
When I complained, I initially received an email saying how sorry they were this had happened but despite chasing Parkers for an outcome, I was simply ignored.
Several months later Xperience (who I think own the whole franchise) told Paul again the problems were on-going and I received an email from him saying he would like to call me. I declined saying it had to be in writing. He agreed to write but I am clearly going to continue to be ignored as I am still waiting!
So despite chasing and complaining, they simply ignore me and take no responsibility for their gross error and the financial loss it caused me.
I can only assume they actually repaid the deposit monies back to the company they let my property to, and continue to manage lots of lets for this company - but landlords be very wary.
There were further irritations such as no exit report or, copy of contract despite frequent requests and I never saw an inspection report during the let and my accommodation was left infested with fleas.
Parkers acknowledged flood damage to my property but we could not agree a figure, so sent me to the Deposit Protection people.
It was then I found out I was unprotected by the deposit scheme because Parkers had used the wrong tenancy agreement (they had signed a shorthold tenancy when letting to a company - a common mistake made by inexperienced agents i later found out via google)
When I complained, I initially received an email saying how sorry they were this had happened but despite chasing Parkers for an outcome, I was simply ignored.
Several months later Xperience (who I think own the whole franchise) told Paul again the problems were on-going and I received an email from him saying he would like to call me. I declined saying it had to be in writing. He agreed to write but I am clearly going to continue to be ignored as I am still waiting!
So despite chasing and complaining, they simply ignore me and take no responsibility for their gross error and the financial loss it caused me.
I can only assume they actually repaid the deposit monies back to the company they let my property to, and continue to manage lots of lets for this company - but landlords be very wary.
There were further irritations such as no exit report or, copy of contract despite frequent requests and I never saw an inspection report during the let and my accommodation was left infested with fleas.
What agent could do to change your mind?
Having made such a school boy error and admitting my complaint was valid, I think the agent should have sorted out re-dress. It would have been very simple to refund the deposit in full accompanied with an apology for the inconvenience caused in the early stages of the complaint. Had this happened, I may have continued letting my property with them.Attached Filesnbsp;
Comment on agent fees
I was initially happy with the fees and price or I would not have employed the agent. HOWEVER, when it transpired I had paid fees and not received the service any normal landlord would expect to receive (namely using a valid contract to let my property) I think I paid an unreasonable amount
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Latest Reviews
2nd Feb 2015
reviewed by 'lawrence'
4th Aug 2014
reviewed by 'SimonS45'
14th Mar 2012
reviewed by 'MWT'
7th Mar 2012
reviewed by 'All'
Opening Hours
Address
Parkers Estate Agents
28 Crickdale Street
Cirencester
Gloucestershire
GL7 1JH
01285 665158
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £300,000 | £300,000 |
| Lettings | 0% | 0% | £600 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 02,2015
Feb 02,2015
4
people found
this helpful
this helpful
I used Parkers to let my property. During the let, things did not run as smoothly as I had expected, but it was at the end I realised just how incompetent they were at managing my let.
Parkers acknowledged flood damage to my property but ...
read full review
read full review
What agent could do to change your mind?
Having made such a school boy error and admitting my complaint was valid, I think the agent should have sorted out re-dress. It would have been very simple to refund the deposit in full accompanied with an apology for the inconvenience caused in the early stages of the complaint. Had this happened, I may have continued letting my property with them.Attached Filesnbsp;
Comment on agent fees
I was initially happy with the fees and price or I would not have employed the agent. HOWEVER, when it transpired I had paid fees and not received the service any normal landlord would expect to receive (namely using a valid contract to let my property) I think I paid an unreasonable amount
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Aug 04,2014
Aug 04,2014
4
people found
this helpful
this helpful
I went into the cirencester office looking to buy a property a few weeks back, the staff were rude, disrespectful and treated me as if I were stupid. Baring in mind I've bought and sold over 15 properties in the cirencester area.
Paul 'the manager', couldn't ...
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What agent could do to change your mind?
I would highly recommend closing down and starting from fresh. new staff and new strategyAttached Filesnbsp;
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Aug 04, 2014
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(1)
Dear Simon, I am disappointed to hear that you have had a bad experience with my office with myself and my staff. I would like to opportunity to rectify this with you, and can assure you that this is not how this office is run and the word of mouth recommendations we have received. All of our brochures are pre printed so we never have had to print on demand. I cannot recollect our conversation and would welcome the opportunity to discuss this, please contact me Paul Harding directly. As the ...
Mar 14,2012
Mar 14,2012
3
people found
this helpful
this helpful
Fantastic agency, very helpful and went out of their way to provide an excellent service....
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Mar 07,2012
Mar 07,2012
2
people found
this helpful
this helpful
Firstly, I want to say how impressed I am with this letting agent and would recommend them to anyone.
I was particularly impressed the first time I ever had dealings with Paul a couple of years ago, I called at 9pm (thinking I would leave ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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