0% lettings valuation accuracy
33% lettings fee satisfaction
Jan 22,2015
Jan 22,2015
3
people found
this helpful
this helpful
Poor overall service. Had to cancel initial mortgage advisor meeting - no initial apology. Vendors went onto pull out.
Was not informed of this until Friday 5pm, some time after the vendors had made that decision. Staff stated they tried to contact us when cannot find any record on my phone of them having done this
Was not informed of this until Friday 5pm, some time after the vendors had made that decision. Staff stated they tried to contact us when cannot find any record on my phone of them having done this
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Jan 22, 2015
Dear M3a07,We're sorry to hear that you were not happy with the service you received from our Bolton branch. On further investigation I can confirm that your initial mortgage appointment was delayed due to a prior appointment running over. We realise this can be very frustrating and offer an appointment at an alternative date. We try hard to ensure that appointments run on time but occasionally due to factors beyond our control this is not possible.
With regards to the vendors withdrawal from proceedings, we do realise how disappointing this can be for our customers. As soon as our Bolton staff were informed that the sale could no longer proceed they attempted to contact you and were successful within 2-3 days.
Every sale is important to us and we take customer satisfaction very seriously. If you would like to discuss this matter further please get back in touch with our Barrow branch on 01204 399388 and they will be pleased to assist you.
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Latest Reviews
6th May 2018
reviewed by 'Heth'
5th Jan 2016
reviewed by 'David'
22nd Jan 2015
reviewed by 'M3a07'
18th Aug 2014
reviewed by 'Mike'
8th Feb 2013
reviewed by 'Duncan'
Opening Hours
Address
Farrell Heyworth
84-86 Bradshawgate
Bolton
Greater Manchester
BL1 1QQ
01204 399388
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £425 | £525 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 06,2018
May 06,2018
5
people found
this helpful
this helpful
I could go on forever about the constant problems I had with this agent over my 3 years as a private tenant. I work night shifts and regularly had issues with them trying to arrange inspections, as it's what's convenient for them and not you. This ...
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May 10,2017
May 10,2017
4
people found
this helpful
this helpful
Disgusting company. Rented our first house with these clowns and had rubbish service throughout. They wouldn't come round to sort out things that were broken and we had to live in a house invested with damp which attracted all sorts of critters which was wasn't ...
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Comment on agent fees
Rubbish.
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Yes
Jan 05,2016
Jan 05,2016
2
people found
this helpful
this helpful
I used Farrell Heyworth to view a property in Bolton - I Wanted to take on the lease after the viewing was told by Stacey the fee could only be taken in person at the office after she spoke to somebody there..... - I then ...
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What agent could do to change your mind?
Genuinely poor - i was also notified the first month half price rent wouldn't be till the end of my agreement - there competitor did this at the start of the lease.Attached Filesnbsp;
Comment on agent fees
Genuinely poor - i was also notified the first month half price rent wouldn't be till the end of my agreement - there competitor did this at the start of the lease.
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Jan 22,2015
Jan 22,2015
3
people found
this helpful
this helpful
Poor overall service. Had to cancel initial mortgage advisor meeting - no initial apology. Vendors went onto pull out.
Was not informed of this until Friday 5pm, some time after the vendors had made that decision. Staff stated they tried to contact us when cannot ...
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Jan 22, 2015
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(2)
Dear M3a07,
We're sorry to hear that you were not happy with the service you received from our Bolton branch.
I have looked into this and I am sorry that your mortgage appointment was delayed due to a prior appointment running over. I agree this is frustrating. At Farrell Heyworth we try hard to ensure that appointments run on time but sometimes due to factors beyond our control this is not possible. This was one of those times and I apologise. We would love to be given the opportunity to ...
Aug 18,2014
Aug 18,2014
3
people found
this helpful
this helpful
Simply atrocious. Never responded to calls. Never acted on information given. Simply seemed like they didn't care.
Had a bad leak within months of moving to the property. Reported this more times than I care to count. On eventually getting a response, it's apparently 'nothing ...
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What agent could do to change your mind?
Turning up every now and then would have been a good start. Or returning a phone call. Being frank, Farrell Heyworth were NOT a letting agency. They took a cut of the landlords rent for the sake of making sure rent was in on time. This included me having to ring the landlord while she was in hospital, giving birth because of a flood of water pouring in from a lift shaft that Farrell Heyworth never acknowledged. Genuinely disgusted and glad to be moving out soon.Attached Filesnbsp;
Comment on agent fees
Usual garbage fees for checks which we had thorough proof of anyway. To be honest no different from other estate agents, though did overcharge.
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Feb 08,2013
Feb 08,2013
2
people found
this helpful
this helpful
Paul Hearne did an excellent job for me when my tenant abandoned my property without observing the due process. Paul was on hand to deliver the right advice, the right expertise and with the right amount of diligence. Two weeks later we have a new ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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We're sorry to hear that you were not happy with the service you received from our Bolton branch.
I have looked into this and I am sorry that your mortgage appointment was delayed due to a prior appointment running over. I agree this is frustrating. At Farrell Heyworth we try hard to ensure that appointments run on time but sometimes due to factors beyond our control this is not possible. This was one of those times and I apologise. We would love to be given the opportunity to discuss your mortgage situation, and if you are happy to speak to me I will gladly call you to arrange an appointment at an alternative date.
With regards to the property vendor’s sale-withdrawal, we do realise how disappointing this can be for our customers. As soon as our Bolton team was informed that the sale could no longer proceed they attempted to contact you and from our records I can see thy tried many times. I’m sorry it took 3 days to reach you though.
Every sale is important to us and we take customer satisfaction very seriously. If you would like to discuss this matter further please get back in touch with Martin (the Bolton Branch Manager) in our Bolton branch on 01204 399388 and he will be pleased to help you.