0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Dec 19,2014
Dec 19,2014
67
people found
this helpful
this helpful
Following a flood at my apartment the letting agents from Savills Cambridge, consistently failed to act accordingly with my lease and in good faith to help remedy the situation. They kept my rent money despite the lease stating that it would be returned when the flat was rendered uninhabitable (it was a sewage flood), failed to take actions to limit my expenses, and blatantly lied about actions they claimed they were taking. I had to research UK law to determine what they were supposed to be doing and demand nothing less (i.e. cover my utility costs during repairs, arrange/pay for removal & storage of my belongings, provide flood related reports & documents to allow me to file my own insurance claim, etc). On one occasion, "*they* coordinated to only have a portion of my belongings removed through a van service that treated me with hostility. I was forced to find a method of removing the remainder of my belongings which took an entire evening before I was supposed to leave town on business! Finally, I sought compliance with Savills' corporate office after nearly two months of being sidelined. The corporate office promised to investigate, but only provided bogus reasons why their agents couldn't perform the most basic of customer service. Eventually, I had to call the landlord's insurer myself to obtain over ?3000 that the letting agents failed to return to me.
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Jan 14, 2015
Savills has fully investigated the above claims in line with our complaints procedure and we stand by our findings from the investigation. If you would like to discuss these matters further, please contact me directly via [email protected]. Yours faithfully, Theresa Wallace -Director, Head of Compliance and Customer Service, Lettings Savills
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Latest Reviews
10th Jun 2021
reviewed by 'David S'
16th May 2017
reviewed by 'Ann-non'
6th Jun 2014
reviewed by 'Cambridge'
Opening Hours
Address
Savills
Unex House, 132-134 Hills Road
Cambridge
Cambridgeshire
CB2 8PA
01223 347 000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £2,700 | £2,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 10,2021
Jun 10,2021
0
people found
this helpful
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Everything an estate agent should be (but so often isn't). Stewart has given us outstanding service. He is kind, attentive, empathetic, does not pressurise but is quietly encouraging and is responsive to questions and concerns. We were very fortunate to have someone so thoughtful and ...
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May 16,2017
May 16,2017
7
people found
this helpful
this helpful
Every single part of my dealings with Savills has been a joke. Been sent sensitive correspondence meant for another person, had the majority of my emails ignored, been overcharged rent, been billed for rent after a tenancy expired accompanied by threat if legal action, been ...
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Comment on agent fees
Jokes! Given the level of mistakes and incompetency. I've glad paid fees in the past for professional work but this was insult to injury.
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May 16, 2017
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(1)
Savills endeavours to give the best possible service and we are sorry to hear your feedback. I would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details to me directly at [email protected] so that I can address your concerns. Yours faithfully, Fiona Duncan, Service Improvement Manager, Lettings, Savills. ...
Dec 19,2014
Dec 19,2014
67
people found
this helpful
this helpful
Following a flood at my apartment the letting agents from Savills Cambridge, consistently failed to act accordingly with my lease and in good faith to help remedy the situation. They kept my rent money despite the lease stating that it would be returned when the ...
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read full review
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May 24, 2016
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(2)
Update: Now over a year from the incident...The Ombudsman Service determined that Savills' complaint process was not followed, therefore Theresa Wallace's Jan 14th statement was false. To date no honest investigation has been accomplished for this case by Savills.
I used the Tenancy Deposit Scheme to force this letting agency to release my funds. Before the TDS could award in my favor, Savills folded as they had no leg to stand on. I also worked directly with the utility companies to re-ass ...
Jun 06,2014
Jun 06,2014
10
people found
this helpful
this helpful
I was shown a house by an agent who didn't appear that interested, and didn't know a lot about the property, saying that a different agent had been doing the earlier viewings, this was his first day doing one. Soon after, I got a call ...
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read full review
What agent could do to change your mind?
1) Been honest about whether an offer had indeed been made for the property 2) Known more about the house they were showing 3) If they were going to call me up and ask me whether I was interested in making an offer, at least be polite! Sneering is really not going to help the odds of making a sale.Attached Filesnbsp;
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Dec 19, 2022
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Savills Cambridge is the worst agency I've ever had a dealing with. Dodgy as and vague and dishonest. Put a property on sale in central Cambridge and made out only cash buyers could buy it then made out there was a bid of 870k so outbidded that then told the only other person allowed to buy the property had reduced their offer by 75k from 850k so reduced my offer 850k based on the claim the other bid was 775k or not much above, then told that all alone the seller only wanted sell to people in to ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
I used the Tenancy Deposit Scheme to force this letting agency to release my funds. Before the TDS could award in my favor, Savills folded as they had no leg to stand on. I also worked directly with the utility companies to re-assess our charges and the building manager to get the necessary documents for my personal insurance claim. By working around Savills, I was able to retrieve what I needed and should have easily obtained through the letting agents.
Savills has taken every step to distance themselves from their poor performance and now is blaming all wrong-doing on the landlord (who lives in Asia).
My rent from when the flat was uninhabitable is still missing and Savills' has positioned themselves to point all fault at the landlord who was never involved with the actions Jade Cook and Jane Dixon took.
In my journey to this point, I have found that this is not the first time Savills has acted this way. According to the Citizens Advice Bureau, I have six years to take the case to court. The UK processes are long and drawn-out, but eventually the wrong-doing is exposed and you will get your money back from them.