Olivers Estate Agents
London, NW5
2.8/5, 37 reviews
49% recommended
71% sales valuation accuracy
86% sales fee satisfaction
50% lettings valuation accuracy
56% lettings fee satisfaction

Contact Us

“I dealt with a number of staff whilst a tenant ......”

Share on :
Dec 08,2014
Minithumbdown
claim your profile
Oliver
By: 'Ms'
Dec 08,2014
2 people found
this helpful
I dealt with a number of staff whilst a tenant with Oliverstown. On a couple of occasions I spoke with Oliver McHugh, he was rude, arrogant, and completely unconcerned. Daniel Thomas was property manager when I first moved in and our heating broke. He was unreliable, untrustworthy and also unconcerned. After he left Pritesh took over, he was also rude, sarcastic and unhelpful.
Our heating broke last November, and it took over 2 months of endless visits by unqualified workmen, before they agreed that the ancient boiler needed replacing. On one occasion a workman let himself in without prior warning, just as I was getting out of the bath- I was upset about this, but Daniel inferred I was making a 'fuss'. When they finally replaced the heating- after I had threatened to go to the council- They lied about the extent of the works, and we had to live in a dusty building site, with no heating, or hot water for 10 days. We contracted seriously bad flu, and lost several days work and school. We had to eat out when the workmen were there, which was expensive. We asked for compensation, but weren't given any. They left the flat with pipes everywhere, it looked like a squat basically. At the end of our tenure they made a big fuss about photographing every surface for scratches etc- which was a joke considering the state of the place, and they had nothing to compare it to, as they had not documented the flat when we moved in. They did pay back our deposit after dragging it out for several weeks. The current property manager, Jane, seems a lot better, though I doubt she'll stay if she has any sense. The whole office has a culture of bullying, and complete chaos- for example they lost two sets of keys, and couldn't keep track of appointments. They showed no concern that somewhere there were sets of keys to our home- despite their high staff turnover. In short the only thing that bothers them is money. I don't think they take on board that the tenants are paying for a service, and have rights.
What agent could do to change your mind?
They should have sent qualified workmen to assess the problem straight away, and to fix the heating promptly. They should have paid for us to stay in a hotel while the work was carried out, and they should compensate us for the costs we incurred. They should have apologised instead of resorting to being rude. They still should changes the locks, as a security measure, and make sure they do not loose the keys- and if they do, then they should change the locks again. They be respectful to their tenants as human beings with rights, who are paying for a service.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 37
18th Sep 2018
reviewed by 'Richard'
“When I approached Olivers, I had had my property with a rival estate agent for over two months without an ......”
7th Sep 2018
reviewed by 'R.'
“The last year renting from Oliver's Town has been by far the worst experience I have had from estate agents. ......”
27th Aug 2018
reviewed by 'Satisfied'
“Stephen came to view with Oliver McHugh - who sold the property to us 29 years ago! They advised a higher ......”
15th Aug 2018
reviewed by 'Sara'
“We had a really good experience with Linda helping us through our renting process. She was always incredibly quick to ......”
10th Apr 2018
reviewed by 'Mike'
“I already knew that Oliverstown is a long established agency and that Oliver is an acknowledged local property expert.I ......”
20th Sep 2017
reviewed by 'JeremyB'
“Mina did a great job showing us around properties to rent in NW5. She was well-informed, prompt and helped us ......”
Opening Hours
  • Monday: 00:00 - :00
  • Tuesday: 00:00 - :00
  • Wednesday: 00:00 - :00
  • Thursday: 00:00 - :00
  • Friday: 00:00 - :00
  • Saturday: 00:00 - :00
  • Sunday: 00:00 - :00
Address

Olivers Estate Agents
189 Kentish Town Road
Kentish Town,London
Greater London
NW5 2JU
020 7284 1222

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 71% 86% £475,000 £590,000
Lettings 50% 56% £500 £3,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 4 5 8 7 0 2 0 0 7
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Helston, TR13
London, NW5

“Professional service...”

Share on :
Sep 18,2018
Minithumbup
claim your profile
Paul
By: 'Richard'
Sep 18,2018
0 people found
this helpful
When I approached Olivers, I had had my property with a rival estate agent for over two months without an offer. Although I then reduced the price before putting it on sale with Olivers, I consider it was the wider exposure it got with Olivers ...
read full review
Comment on agent fees
Slightly higher than I expected to pay
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Awful agents to rent with...”

Share on :
Sep 07,2018
Minithumbdown
By: 'R.'
Sep 07,2018
1 people found
this helpful
The last year renting from Oliver's Town has been by far the worst experience I have had from estate agents. After paying extortionate agency fees, we have been repeatedly disappointed with rude staff, ignoring of our emails, ignoring of our problems with the property, arrogance ...
read full review
Comment on agent fees
Incredibly expensive for the poor service offered.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Well sold......”

Share on :
Aug 27,2018
Minithumbup
claim your profile
Stephen
By: 'Satisfied'
Aug 27,2018
0 people found
this helpful
Stephen came to view with Oliver McHugh - who sold the property to us 29 years ago! They advised a higher asking price than another well known agency, at a half a per cent less commission. We had 2 acceptable offers before the ink was dry on ...
read full review
Comment on agent fees
See above. Of course not as cheap as online agents but personal service - and great result.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Attentive and effecient...”

Share on :
Aug 15,2018
Minithumbup
claim your profile
Linda
By: 'Sara'
Aug 15,2018
0 people found
this helpful
We had a really good experience with Linda helping us through our renting process. She was always incredibly quick to reply and was honest and helpful. She did her best to negotiate whatever requirements we had as tenants. I would highly recommend her to anyone ...
read full review
Comment on agent fees
Good!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very Happy with the Service...”

Share on :
Apr 10,2018
Minithumbup
By: 'Mike'
Apr 10,2018
0 people found
this helpful
I already knew that Oliverstown is a long established agency and that Oliver is an acknowledged local property expert.I was impressed with the catalogue presentation, and the viewing reports from Stephen and Paul. I followed the advice given by Stephen and Oliver when negotiations ...
read full review
Comment on agent fees
Fees were fine..on a par with their competitors
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Mina did a great job showing us around properties to ......”

Share on :
Sep 20,2017
Minithumbup
claim your profile
Mina
By: 'JeremyB'
Sep 20,2017
1 people found
this helpful
Mina did a great job showing us around properties to rent in NW5. She was well-informed, prompt and helped us conclude the transaction within days. Many thanks!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Ersin did a superb job in managing the sale of ......”

Share on :
Jul 31,2017
Minithumbup
By: 'Parham'
Jul 31,2017
1 people found
this helpful
Ersin did a superb job in managing the sale of our flat from start to finish. He is extremely personable and was excellent at liaising with all involved in the chain. He comes highly recommend....
read full review
Comment on agent fees
Ersin's fees were very competitive and reasonable.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Ersin Mehmet
Jul 31, 2017
View all comments (1)
Thank you for your kind feedback, it was a pleasure acting for you both in your sale and purchase. Ersin Mehmet ...

“How on earth is this estate agent still in business?? ......”

Share on :
Nov 03,2016
Minithumbup
By: 'Tikiterry'
Nov 03,2016
2 people found
this helpful
How on earth is this estate agent still in business?? Their marketing is awful, the emails they send to those unfortunate enough to sign up with them are from the 1980's. None of the links work, the descriptions are written by a 3 year old and ...
read full review
Comment on agent fees
Anything above £1.99 all-in would be too much
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Jonathan
Apr 08, 2018
View all comments (1)
I would absolutely agree with the above. It's a bit harshly written, but overall true. It does take some effort for them to be this bad!! ...

“Charles Haward sold my flat for me, and l was ......”

Share on :
Jul 28,2016
Minithumbup
By: 'Jacqueline'
Jul 28,2016
2 people found
this helpful
Charles Haward sold my flat for me, and l was really impressed with the service l received. Charles was really professional, he kept me informed of how things were going all the way through, l wish all estate agents were like him, he is great!! ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Efficient, friendly and helpful service. Always available to talk to ......”

Share on :
Nov 30,2015
Minithumbup
By: 'Laurie'
Nov 30,2015
1 people found
this helpful
Efficient, friendly and helpful service. Always available to talk to throughout the whole process. They sold my property without any problems and for a good price. The best estate agent for sales in Kentish Town / Tufnell Park as they are extremely knowledgeable about the area....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Selling a home is quite a stressful process. Everyone at ......”

Share on :
Oct 03,2015
Minithumbup
By: 'Navina'
Oct 03,2015
1 people found
this helpful
Selling a home is quite a stressful process. Everyone at Oliver's were really helpful, dealing with professional management of the actual process of sale right through to supporting us when we were worried. Thanks for helping us get through this!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Donnella was really great. A very good sales person and ......”

Share on :
Jul 23,2015
Minithumbdown
By: 'Nikki'
Jul 23,2015
1 people found
this helpful
Donnella was really great. A very good sales person and always on hand to speak too. She has done an excellent job on behalf of Olivers....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jenna has been very helpful and always available to discuss ......”

Share on :
Jun 17,2015
Minithumbup
By: 'Regents'
Jun 17,2015
1 people found
this helpful
Jenna has been very helpful and always available to discuss issues throughout the process of this sale. We have now happily completed and fingers crossed for a smooth completion!...
read full review
Comment on agent fees
Valued a little too high for the market and hand to reduce, but better to be optimistic than undervalue I'm sure.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From start to finish I was dealt with in a ......”

Share on :
Jun 16,2015
Minithumbup
By: 'Brandon'
Jun 16,2015
1 people found
this helpful
From start to finish I was dealt with in a very professional and proficient manner by Jenna. She managed to make the process run smoothly and dealt with any queries efficiently....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“VERY EFFICIENT IN FINDING A SUITABLE PROPERTY AND EASY PROCESS ......”

Share on :
May 01,2015
Minithumbup
claim your profile
Akikur
By: 'KISHOR'
May 01,2015
1 people found
this helpful
VERY EFFICIENT IN FINDING A SUITABLE PROPERTY AND EASY PROCESS TO FINISH THANKS TO THEM. EVEN GOT THE LANDLORD TO AGREE TO REDECORATE / RE-PAINT THE FLAT....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“l have been renting my properties through Oliver's for a ......”

Share on :
Apr 08,2015
Minithumbup
claim your profile
Jane
By: 'Jacqueline'
Apr 08,2015
1 people found
this helpful
l have been renting my properties through Oliver's for a number of years, l like the fact that they are a small locally owned business, and get to know their clients. Oliver's have always achieved great rents for me, and found excellent tenants, which gives ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I dealt with a number of staff whilst a tenant ......”

Share on :
Dec 08,2014
Minithumbdown
claim your profile
Oliver
By: 'Ms'
Dec 08,2014
2 people found
this helpful
I dealt with a number of staff whilst a tenant with Oliverstown. On a couple of occasions I spoke with Oliver McHugh, he was rude, arrogant, and completely unconcerned. Daniel Thomas was property manager when I first moved in and our heating broke. He was ...
read full review
What agent could do to change your mind?
They should have sent qualified workmen to assess the problem straight away, and to fix the heating promptly. They should have paid for us to stay in a hotel while the work was carried out, and they should compensate us for the costs we incurred. They should have apologised instead of resorting to being rude. They still should changes the locks, as a security measure, and make sure they do not loose the keys- and if they do, then they should change the locks again. They be respectful to their tenants as human beings with rights, who are paying for a service.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This company is atrocious and unprofessional. I was never able ......”

Share on :
Sep 10,2014
Minithumbdown
claim your profile
Oliver
By: 'Unhappy'
Sep 10,2014
0 people found
this helpful
This company is atrocious and unprofessional. I was never able to get hold of Paul Brooke and never dealt with one person....
read full review
What agent could do to change your mind?
Be more professional and treat customers well.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Oliver's asked me to move quickly on a rental flat ......”

Share on :
Aug 29,2014
Minithumbdown
By: 'SNP'
Aug 29,2014
0 people found
this helpful
Oliver's asked me to move quickly on a rental flat as there was another viewing. They recommended what my offer should be then they said the landlord won't accept the offer so I upped the offer which was accepted. I paid a deposit to complete ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We are ending our tenancy in a property managed by ......”

Share on :
Feb 28,2014
Minithumbdown
claim your profile
Oliver
By: 'Upset'
Feb 28,2014
4 people found
this helpful
We are ending our tenancy in a property managed by Olivers. Since giving notice they have been calling us to arrange viewings giving us only 30mins to an hours notice. When we have agreed to a viewing, I have come home to find that they ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Oliver's have been managing my properties in Camden for more ......”

Share on :
Feb 17,2014
Minithumbdown
claim your profile
Paul
By: 'john'
Feb 17,2014
3 people found
this helpful
Oliver's have been managing my properties in Camden for more than 3 years. I had the worst customer service experience with them ever! Firstly, they made me loose a lot of money by managing my properties in the most unprofessional way! Their staff turnaround is very ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I had a very disappointing experience with the estate agent ......”

Share on :
Nov 22,2013
Minithumbdown
claim your profile
Larissa
By: 'Disappointed'
Nov 22,2013
3 people found
this helpful
I had a very disappointing experience with the estate agent from Oliver's Residential. When we phoned the agency first to find a flat in Kentish Town area, her tone was very abrupt and not very welcoming, however, we decided to still see the flat, as ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Just unbelievable!!! They took our deposit which we gave them ......”

Share on :
Oct 08,2013
Minithumbdown
By: 'Robbed'
Oct 08,2013
7 people found
this helpful
Just unbelievable!!! They took our deposit which we gave them to secure a new flat, then the landlord pulled out and they never gave us our deposit back!! When we call their office about getting our money back, they keep transferring us to different members ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I wish we had read the reviews for Oliverstown before ......”

Share on :
Sep 13,2013
Minithumbdown
By: 'Homeless'
Sep 13,2013
5 people found
this helpful
I wish we had read the reviews for Oliverstown before we decided to put an extremely high deposit on one of their properties. All seemed well, we were somewhat pushed through the transaction but went ahead until literally a moment before signing, the landlady sold ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The service is appalling, the staff is not trained at ......”

Share on :
May 01,2013
Minithumbdown
claim your profile
Oliver
By: 'Ripped-off'
May 01,2013
8 people found
this helpful
The service is appalling, the staff is not trained at all, and no one knows what they are doing. Never get yourself into doing business with this completely unprofessional and disorganized estate agency. They will be nice to you in the beginning though before ripping ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am a loyal client of 5 years, as a landlord ......”

Share on :
Apr 09,2013
Minithumbup
By: 'Nora'
Apr 09,2013
2 people found
this helpful
I am a loyal client of 5 years, as a landlord my experience has been fantastic. They are fast efficient and friendly. I am grateful for their constant hard work....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was a tenant in the above-mentioned property for 1 and ......”

Share on :
Mar 18,2013
Minithumbdown
claim your profile
Nikki
By: 'A'
Mar 18,2013
5 people found
this helpful
I was a tenant in the above-mentioned property for 1 and a half years. My bad experience with Oliver's began as soon as maintenance issues came to play. Let me be frank in one aspect; the particular building at Corinne Road, which is rented out by ...
read full review
What agent could do to change your mind?
I would suggest a more professional person and/or attitude towards property maintenance. They should provide with solutions and not pep-talk.
Attached Filesnbsp;
Feature review Comments (3) Report abuse Print review
Was this helpful? Yes
By: RentinLondon
Jan 23, 2014
View all comments (3)
We have also had a multitude of problems with Nikki Delaney. Awful to deal with and nothing ever got done- for which she lied and blamed us- saying we were refusing access- totally made up. The rest are just as useless- avoid at all costs!! ...

“I know Olivers for about three years now both as ......”

Share on :
Jan 04,2013
Minithumbup
By: 'P'
Jan 04,2013
1 people found
this helpful
I know Olivers for about three years now both as rental agents and property managers. Overall, I am really happy with their work. They did their best to find an appropriate flat to suit my budget and location preferences and since they have taken care ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would imagine that both we (the tenants) and the ......”

Share on :
Nov 21,2012
Minithumbdown
claim your profile
Nikki
By: 'Disgusted'
Nov 21,2012
11 people found
this helpful
I would imagine that both we (the tenants) and the landlord of our property are fed up of the way we have been treated during the tenancy by Oliver's. We have only been in the property 4 months and just served notice. The property management team ...
read full review
What agent could do to change your mind?
Please, please provide someone more knowledgeable and professional in the property managing department.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We were interested in a property managed by Oliver's. We ......”

Share on :
Sep 29,2012
Minithumbdown
claim your profile
Paul
By: 'Appalled'
Sep 29,2012
7 people found
this helpful
We were interested in a property managed by Oliver's. We initially made an offer to move in 3 weeks after the agreement. The agent (Paul Montague) pushed us to make an offer to move in straight away but we declined and they finally accepted our offer. ...
read full review
What agent could do to change your mind?
We would never use this agent/agency again. They only offered us to change the clauses we considered unacceptable one day before the moving in day, when they realised they had already lost the deal (they were totally inflexible during the negotiation process).
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Olivers
Oct 03, 2012
View all comments (1)
Peter Heath Oliver’s, Firstly may I say Oliver’s always tries to accommodate both tenants and landlords, but there are laws to which we must adhere to. This gentleman was insistent that we changed clauses within the assured Shorthold Tenancy Agreement, which in some cases we managed to accommodate him, but he wasn't happy about several others, I was asked to call him to see if we could resolve the situation. I called on my day off, I didn't Mock him or interrupt him at all, in ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Olivers Estate Agents, London NW5 2JU



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn