67% sales valuation accuracy
75% sales fee satisfaction
Dec 08,2014
Dec 08,2014
1
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this helpful
this helpful
I was left feeling disappointed and lied to by the Chelmsford branch of Haart estate agents . After having and offer accepted we expected all to run smoothly. We were first time buyers and the vendors had no chain. After months of hearing nothing and chasing the agent for information I ended up having to call twice a day for a week to finally find out the vendors solicitor (who were recommended by Haart) had not progressed the case. I was accused of trying to protect my solicitor (why would I and mine were in constant contact) and was told everything was fine when it was not. Eventually, after pointing out any additional costs would not be met by me the agent managed to get things moving again. I asked how I could complain about the lack of progress and terrible service the solicitor had provided and was given a name- Lee Compton of SpicerHaart. I left a message with head office for him to call me and was never contacted. This was strike 1.
We did finally complete on the property. The vendors were elderly and on completion I called Haart asking when we could collect the keys. They did not have keys and contacted vendor. I was then informed by Haart that the vendor felt they had a weeks grace to move out of the property- the contracts stated completion with vacant possession. Haart form this point on point blank refused to help. We expected them to have keys as they sent a letter on exchange stating this would be the case.
I had to go to the property with my father to explain to the vendors they had to vacate the property. They said that very morning the agent at Haart had told them they could stay on and there were no problems. I do not know the truth of the matter but suspect, having spoken with the vendor that we were both being told very different stories. the vendor said they had asked for our contact details on numerous occasion but they had never been given them. We were never asked if this was ok and would have gladly spoken to the vendor. I can only think Haart did not want us to communicate as it would have exposed their incompetence and un-truthful conduct far earlier.
We now have possession of the house but this is despite, not because of Haart. I cannot express how disappointed I am with the whole experience and the stress I have suffered has been unbelievable. The only saving grace is as a purchaser I did not have to pay any fees to Haart.
We did finally complete on the property. The vendors were elderly and on completion I called Haart asking when we could collect the keys. They did not have keys and contacted vendor. I was then informed by Haart that the vendor felt they had a weeks grace to move out of the property- the contracts stated completion with vacant possession. Haart form this point on point blank refused to help. We expected them to have keys as they sent a letter on exchange stating this would be the case.
I had to go to the property with my father to explain to the vendors they had to vacate the property. They said that very morning the agent at Haart had told them they could stay on and there were no problems. I do not know the truth of the matter but suspect, having spoken with the vendor that we were both being told very different stories. the vendor said they had asked for our contact details on numerous occasion but they had never been given them. We were never asked if this was ok and would have gladly spoken to the vendor. I can only think Haart did not want us to communicate as it would have exposed their incompetence and un-truthful conduct far earlier.
We now have possession of the house but this is despite, not because of Haart. I cannot express how disappointed I am with the whole experience and the stress I have suffered has been unbelievable. The only saving grace is as a purchaser I did not have to pay any fees to Haart.
What agent could do to change your mind?
Been honestAttached Filesnbsp;
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Latest Reviews
30th May 2024
reviewed by 'Gosple'
14th May 2024
reviewed by 'Alexandra'
19th Apr 2022
reviewed by 'Lokman Vila'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 75% | £180,000 | £180,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 2 | 6 | 2 | 1 | 0 | 1 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 30,2024
May 30,2024
0
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Thank you @ haart letting, thank you@Samantha for prompt response. You guys rock...
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May 14,2024
May 14,2024
0
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The communication was great with Samantha Beyers! The whole procedure was very smooth and she helped me a lot to get what I wanted. I would highly recommend!...
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Apr 19,2022
Apr 19,2022
0
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I will never deal with Spencer again .I am a landlord with 20 plus properties always looking to expand. Tried to purchase a property in Hawthorn avenue completely messed about by Spencer....
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Apr 20, 2022
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(1)
Good Morning Lokman,
Many thanks for your comments and feedback of any kind is always welcome here at haart.
However I would like to clarify a couple of points if I may. The property in Hawthorn Avenue that you offered on was an extremely popular property and was viewed by a large number of applicants, we received multiple competitive offers for the property and unfortunately your offer was not at an acceptable amount to my clients and an offer from an alternative party was accepted on t ...
Nov 20,2021
Nov 20,2021
0
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Absolutely disgusting service from Spencer Bartley. The most arrogant, rude and obnoxious man I’ve ever met. Knows nothing about the estate agency business clearly. Be warned!...
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Nov 20, 2021
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Hello Poppy. Spencer has 25 years serving the community in this business and is a standard bearer for the industry. I would be keen to talk to you more about your comments/feedback here, would you please call me on 01206 546432 thank you Simon Andrews Area Partner ...
Nov 08,2021
Nov 08,2021
0
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this helpful
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Literally can't praise the Colchester team enough . Our house was on the market within 48 hours of signing with them . Professional, efficient….. viewings by the plenty & offer made on third viewing & sold !!
Each member of Haart was a pleasure to deal with especially Alex , Sarah , Lima & ...
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Apr 24,2020
Apr 24,2020
1
people found
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this helpful
Warning to sellers and buyers! Please read. Stay away from this company. Disloyal, dishonest, untrustworthy and atrocious ethics all round. I was selling my property with this agent and was told the Covid-19 would not effect the sale and that the staff were working from ...
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Jun 19,2019
Jun 19,2019
1
people found
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this helpful
My son was found dead at one of the properties that Haart was the letting agent for. The way I was dealt with in trying to deal with his affairs was totally inhuman in compassionate and downright disgraceful. . There was no understanding of the way ...
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Comment on agent fees
appalling
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Jun 19, 2019
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(1)
Good Afternoon.
Firstly I would like to extend our sincerest condolences to you.
I believe your son was renting a property outside of Colchester, so we have passed your comments to the relevant Branch and the Kent Property Management team. Please do contact them on 01634 753538.
Kind regards
Carolyn, haart Lettings, Colchester. ...
Dec 16,2017
Dec 16,2017
0
people found
this helpful
this helpful
Haart have been amazing in the selling of our home and the purchase of our new home. They kept us up to date with any relevant information and were more than happy to help answer any questions we had. The service provided was excellent, staff ...
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Comment on agent fees
Good
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Mar 09, 2018
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(1)
Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Dec 07,2015
Dec 07,2015
1
people found
this helpful
this helpful
The service is terrible. I do not have heat at home for almost three moths and I am a pregnant woman who is going to give birth within two weeks. Two radiators in bedrooms do not work since I moved the house and none fixed ...
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Feb 27,2015
Feb 27,2015
2
people found
this helpful
this helpful
This experience has been HORRIBLE!!! When coming over from Sweden to the Uk to view, they messed up my viewing and didn't tell me! I ended up coming here, spending lots of money and wasn't able to see ANY of the properties they were going ...
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Mar 05, 2015
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(1)
Hello
I am very sorry to hear about your experience. Please email [email protected] so we can investigate this for you and ensure there are no further delays.
Many thanks
Melanie Smith
Customer Relations Manager ...
Dec 08,2014
Dec 08,2014
1
people found
this helpful
this helpful
I was left feeling disappointed and lied to by the Chelmsford branch of Haart estate agents . After having and offer accepted we expected all to run smoothly. We were first time buyers and the vendors had no chain. After months of hearing nothing and chasing ...
read full review
read full review
What agent could do to change your mind?
Been honestAttached Filesnbsp;
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Dec 12, 2014
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(1)
Hi Jane
I'm really sorry to hear about these issues you faced. I will ensure your feedback is passed on, if there's anything else I can do to help please don't hesitate to contact me via email at [email protected].
Many thanks
Melanie Smith
Customer Relations Manager ...
Nov 04,2014
Nov 04,2014
1
people found
this helpful
this helpful
Iam at this moment waiting to hear when an agent will visit my tenant who is being evicted today.
I have been told by the local office in Grays they no nothing about it and there is only one person in
the office, therefore no ...
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What agent could do to change your mind?
The agent could have returned my calls, as a legal team they should have the answers to legal questions not say I will have to come back to you which they never did. I would like to have dealt with one person but the turnover of staff seems to make this impossible ,as a managing agent your company do not manageAttached Filesnbsp;
Comment on agent fees
I think the fee is far to high ,as I seem to be chasing Haarts to do there job
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Nov 24, 2014
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(1)
Dear Mr and Mrs Boorman,
I am so sorry to hear about the issues you have faced. Please email me at [email protected] so I can look into this for you.
Many thanks
Melanie Smith
Customer Relations Manager ...
Sep 29,2014
Sep 29,2014
2
people found
this helpful
this helpful
WARNING: to anyone thinking of using Haarts, Colchester - Do not even consider it. From the moment we moved in (when the rental house was filthy, there was no one available to do the check-in, we then had to beg for the check in report ...
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Oct 01, 2014
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Dear MN,
I am so sorry to hear about your experience and the service you received. I will make sure to pass on your feedback. If you need any further help with this please do email me at [email protected]
Many thanks
Melanie Smith
Customer Relations Manager ...
Aug 28,2014
Aug 28,2014
2
people found
this helpful
this helpful
Haart have been useless since we first decided to rent through them 4 years ago. The first day we moved in I was clamped in my car parking space because haart didn't tell me I needed a permit. We didn't hear anything from them the whole ...
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Aug 29, 2014
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Hi Wallace,
Really sorry to hear about your experience. Please could you email the details to [email protected] so we can look in to this. We will also be able to look in to your deposit for you too.
Many thanks,
Melanie Smith, Customer Relations Manager. ...
Dec 18,2013
Dec 18,2013
3
people found
this helpful
this helpful
Impossible to get through to the agents and always dealing with different people. Fees are way too high and are for made up things. Had to chase the agents constantly to make sure they sent out the right forms and they never kept me informed ...
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Dec 15,2013
Dec 15,2013
5
people found
this helpful
this helpful
Whatever you do, do not let Haart manage your property for you, they are totally useless. Last year, I used their "full management service" to manage the letting of a property I own in Colchester as I live too far away to manage it myself. ...
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Aug 06,2013
Aug 06,2013
3
people found
this helpful
this helpful
I have received a shockingly bad service for the past three years from Spicehaarts Colchester, in every aspect of service. To top it off I have recently left the property to be told the landlord didn't want a final inspection, despite me pushing for an ...
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What agent could do to change your mind?
The maintenance team never phone you back or tell you to ring back tomorrow when you have water pouring through your ceiling. The whole company has communication issues, they dont speak to each other let alone to you. It would be good if they could stick to their word and give me my deposit back.Attached Filesnbsp;
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Jul 27,2013
Jul 27,2013
6
people found
this helpful
this helpful
In what Capacity did you use the - It says Sold a property using them. that should read they are unable to sell property
after signing 20wk contract they took over 2 weeks to get the advert displayed as we wanted it photos epc etc
prommised ...
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What agent could do to change your mind?
They could doe some of the things they prommised when they signed us upAttached Filesnbsp;
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Jul 14,2012
Jul 14,2012
6
people found
this helpful
this helpful
Dreadful service all round. Local agent poor but customer service at Colchester about as bad as it could be.
Have now given them notice. Liz Nelson - all your promises have come to nothing.
No communication, excessive quotations for works, incorrect inventory reviews, constant changing ...
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May 19,2012
May 19,2012
7
people found
this helpful
this helpful
The property management in Colchester is terrible. They do not return the calls, nor e-mails. No matter how many times I have to call them or write to them for over 2 months. Things have not been resolved. Their answers are: either he is not in ...
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Dec 04, 2012
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Absolutely agree with this.as soon as haart moved to Colchester in an obvious cost cutting excersize, the customer service has all but evaporated!someone needs to investigate the Colchester branch for,quite frankly,unacceptable customer service.you can't just ignore your tenants and landlords for months.I also,as a tenant,do not believe that you 'cant get hold of the landlord' - It's been 11 months,has he/she dissapeared? ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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I'm really sorry to hear about these issues you faced. I will ensure your feedback is passed on, if there's anything else I can do to help please don't hesitate to contact me via email at [email protected].
Many thanks
Melanie Smith
Customer Relations Manager