99% sales valuation accuracy
98% sales fee satisfaction
Dec 01,2014
Dec 01,2014
1
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Our experience with Hills Residential is a story of two halves. The first half being the initial consultation through to the offer being agreed. We were so impressed with them at this stage. The photos were brilliant, they were polite, helpful and always returned our calls. They worked hard and got our offer accepted within two weeks (actually the offer was accepted in one but there was lots of other viewings booked in and further offers made). The second half of the transaction was unfortunately not as slick, and it is a shame to say that. From the point where the offer was accepted and the solicitors instructed it was like we were dealing with a different agent altogether. They did not get involved in the progression of the transaction with the solicitors, they didn't call us and if I needed their assistance then I had to chase them. It seemed like they didn't know the process with the solicitors and what their role was to try and push things along. As it happened, our title turned out to be quite complicated and we could have used their help to go between the solicitors as communication had broken down between the two firms at times. Fortunately my buyer was on the ball and between us we managed to progress the transaction through, I'm so glad we had swapped numbers. I don't think Hills should say they offer aftersales progression when they don't really. As it happens, Hills have still not been in touch to say congratulations that we have exchanged and completed. If it wasn't for the cheque arriving with them they may not have found out. It's a shame, because their service until the solicitors were instructed had been great!!
Comment on agent fees
I thought the fees were reasonable for the service, until we got to the aftersales point. I thought part of the price we were paying was for aftersales progression and it was quite poor. The advertising and offer agreed stage of the transaction though were great and fees for this area were justified.
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Latest Reviews
6th Mar 2023
reviewed by 'Sue'
4th Mar 2023
reviewed by 'Vivien'
25th Jan 2023
reviewed by 'Suraj'
1st Dec 2022
reviewed by 'James'
30th Nov 2022
reviewed by 'Jackie'
Opening Hours
Address
Hills
Sentinel House, Albert Street
Eccles,Manchester
Greater Manchester
M30 0SS
0161 7074900
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 98% | £60,000 | £1,920,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 15 | 0 | 232 | 4 | 134 | 1 | 6 | 5 |
Areas covered
- M30
- Eccles
- M6
- Salford
- M5
- Swinton
- M44
- Irlam
- M41
- Worsley
- M32
- Cadishead
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 06,2023
Mar 06,2023
0
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Just sold my house through Hills and I cannot recommend them enough. Very professional and kept me informed all the way. The whole team were fantastic but have to say both Sarah and Rebecca who dealt with my property were amazing....
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Mar 04,2023
Mar 04,2023
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I am in the process of selling a property and, even with some difficulties, the service here has been exceptional. This is the second property my family have sold through Hills and have been very happy with the support they have given on both occasions. ...
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Jan 25,2023
Jan 25,2023
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Easy to get in touch with, come back to you quickly and knowledgeable. Would use again. Thanks Hills, speak soon...
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Dec 01,2022
Dec 01,2022
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Myself and my brother are first time buyers and Hills have been brilliant so far in our journey to joining the property ladder! The Team at Hills have been super helpful in assuring us and keeping us informed every step of the way so far ...
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Nov 30,2022
Nov 30,2022
0
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I rented a house through Hills , Eccles and Rebecca handled everything.Rebecca's communication with the landlord and myself was brilliant. As it was my first time renting I was a bit of a novice. Rebecca put my mind at ease by making sure everything was ...
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Nov 30,2022
Nov 30,2022
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Tia from Hills has been a great help in navigating my recent purchase. She has been very good at liaising between me and the vendor to smooth out the process....
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Nov 27,2022
Nov 27,2022
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Amazing communication through out ….. highly recommend ….. Tia and Charlotte was only a phone call away to help with anything....
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Nov 17,2022
Nov 17,2022
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Hills have made my experience of buying and selling a property so easy. All the staff are helpful experienced and friendly. Nothing has been to much trouble and I have been made to feel like I am their only client. I would recommend hills to ...
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Oct 13,2022
Oct 13,2022
0
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Had an impossible task, teeing up lots of viewings over a very brief window of time, with somewhat narrow preferences!
Thankfully, Tia and her colleagues were able to chat me through the initial stages, keep me up to date with what was happening and ultimately ...
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Oct 12,2022
Oct 12,2022
0
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The Hills agency has been a refreshing change to working with other companies in the past. Everyone I have had contact with so far has been authentic, knowledgeable and really helpful.
Ryan and Rebecca are both so supportive with any questions i have and very ...
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Oct 06,2022
Oct 06,2022
0
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Brogan is the agent that attends to me and wow she is a Darling. Very Polite, calm, understanding. I can't wait to contact her when I want to buy my own house....
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Sep 28,2022
Sep 28,2022
0
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I cannot recommend hills enough!
They have always been happy to answer my thousands of questions! I have sold and bought property with hills and they have been excellent with both!
Tia has been AMAZING! Super helpful and has gone above and beyond with anything ...
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Sep 09,2022
Sep 09,2022
1
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In my ten years of living in Manchester I have NEVER HAD A BETTER EXPERIENCE THAN I HAVE WITH BROGAN @HILLS. She’s been everything you’d want an agent to be. I cannot sing her praises enough, I feel like Iv gained a friend ...
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Aug 11,2022
Aug 11,2022
0
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Could not of asked for more from Hills when buying my first home. Hollie at the Salford branch was super helpful and guided us through the whole process making sure we were constantly in the loop. Would 100% recommend choosing Hills and we will definitely be ...
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Aug 05,2022
Aug 05,2022
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Hills have been brilliant start to finish, they found us our home and looked after us throughout. Couldn't be happier with the service we have received as first time buyers. They have been really attentive and its made us feel very secure in our house ...
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Aug 05,2022
Aug 05,2022
0
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If you are a first buyer choose hills !! I can’t recommend hills enough. Constantly sent me property’s ideal for me and my family and was always really flexible in letting me view house in my dinner time or break time at work. They ...
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Jul 30,2022
Jul 30,2022
0
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Hills sales team are such lovely people they go above and beyond to help you to make the sale of your property go very smoothly charlotte has kept me updated all the time thank you...
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Jul 23,2022
Jul 23,2022
0
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Hi Beth
My experience working with you was excellent and very professional. I find it very compatible to and asked you any question regarding both properties, which you answered professionally according your knowledge about the properties and other stuff.
Thanks for everything done and continue ...
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Jul 22,2022
Jul 22,2022
0
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Rebecca was fantastic, really listened and took note of what we were looking for in our 1st home. Was great with communicating, especially with suggesting new properties that matched our criteria and swiftly booking us in for viewings and always quick to respond. We really ...
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Jul 13,2022
Jul 13,2022
0
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I used Hills in March 2022 to sell a tenanted house in Peel Green.
Ryan managed the sale, which was somewhat challenging with a difficult buyer, made more complex by selling with tenants in situ.
Ryan was outstanding at keeping me updated, and always gave me ...
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Jun 28,2022
Jun 28,2022
0
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Hills have been super helpful all the way through our house buying process - from start to finish they have gone above and beyond to help with any questions, keep in touch, answer calls and emails promptly etc. This includes sales team, letting team and ...
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Jun 18,2022
Jun 18,2022
0
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We found using Hills to sell our house a very positive experience. They were always contactable and so supportive, explaining each part of the process. The agent we mainly dealt with was Ryan and he was extremely helpful. We would definitely recommend....
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Jun 17,2022
Jun 17,2022
0
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Amazing team and service! They were super friendly and helpful, couldn’t recommend enough. Charlotte and Beth were so helpful and supportive through the whole experience...
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May 13,2022
May 13,2022
0
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Really happy with the efficiency and pro- activeness of Hills Residential. I'd be glad to recommend them. Thanks to everybody involved....
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Apr 22,2022
Apr 22,2022
0
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The Hills team professionally supported both ourselves and the seller through the purchase process, enabling in the resolution of issues effectively. We would be incredibly happy to work with the team again soon....
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Apr 14,2022
Apr 14,2022
0
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Hills excelled at valuing and getting my property onto the market. They then went even better, marketing and selling the property well and quickly, with excellent photos and video. They answered all calls and queries well and kept me and all potential buyers happy during ...
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Apr 14,2022
Apr 14,2022
0
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Really professional and great communication throughout.
Sarah and Rebecca were especially brilliant and made us feel at ease throughout the whole process :-)
Highly recommend Hills....
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Feb 21,2022
Feb 21,2022
1
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As a buyer trying to book to view a house the service is really poor and as a seller knowing this I wouldn't sell with them. I called up to view a house (the house hd been reduced) and was asked to send proof of ...
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Feb 16,2022
Feb 16,2022
0
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Hills team very professional I dealt with other estate agents ! But hills team very dedicated always answer their calls give me satisfied answer and help me all the time very quick thank you...
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Jan 25,2022
Jan 25,2022
0
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No question was too silly, no request was too much trouble. I felt supported throughout every step of my house purchase and sale . I could not recommend them enough!...
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Charlotte
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Martin
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Hollie
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Ryan
Beth
Sarah
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Tia
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Thomas
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Hills Residential compliant procedure
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Last updated at 10:22 AM 06/11/2017 by allAgents
1. If you believe you have a grievance, please write in the first instance to the relevant branch and the branch manager.
2. The Grievance will be acknowledged and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.
3. If you remain dissatisfied with the result of our internal investigation then please write to Martin Hill at the following address:
Branch Support
Stanley House,
19-23 Crofts Bank Road
Urmston
Manchester
M41 0TZ
who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Martin Hill in writing.
4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:
The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP.
Best Estate Agent in M30 
Best Estate Agent in Manchester 
I wish to apologise that the service once the sale was agreed did not meet up to your expectation and whilst I realise I cannot undo your experiences I will personally address your feedback to ensure that we re-visit these issues and minimise the risk of them re-occurring.
On the other hand, I am delighted to learn that you were impressed with the photos, the team and the interest they managed to generate in your home.
Once again, thank you for bringing this to my attention
Yours sincerely
Martin Hill
Hills Residential