Cromwells Estate Agents
Carshalton Beeches, Carshalton, SM5
3.4/5, 15 reviews
60% recommended
91% sales valuation accuracy
77% sales fee satisfaction

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“Appalling unprofessional attitude - advertised property, and would only accept ......”

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Nov 26,2014
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By: 'Smith'
Nov 26,2014
9 people found
this helpful
Appalling unprofessional attitude - advertised property, and would only accept offers after open day. Despite being cash buyers said no earlier viewing being taken. A few days later advise us that the house is sold despite said open day having not occurred. One wonders why? They were clearly not acting in sellers best interests as allegedly no other offers allowed to be made and clearly no concern over the buyers. This is unscrupulous behaviour and should not be tolerated. I would avoid estate agents like this at all costs.
What agent could do to change your mind?
Be professional and stop messing potential customers around. Your acts should incur a fine at the very least.
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Latest Reviews

View all Reviews 15
10th Feb 2024
reviewed by 'Sid'
“Suggest to stay well away from this agent, dealt with them for first time today to view a property today. ......”
10th May 2020
reviewed by 'Sarah'
“What can I say except amazing. I was hugely skeptical about the service I would receive after having bad experiences ......”
28th Mar 2018
reviewed by 'J&SD'
“"Teresa at Cromwells did a fantastic job as our Agent, co-ordinating the recent sales and purchases of all 3 properties in ......”
23rd Mar 2018
reviewed by 'Ian'
“I was very impressed by Cromwells when they carried out a house valuation for me a couple of years ago, ......”
23rd Mar 2018
reviewed by 'A'
“We cannot praise Teresa and Ian highly enough for their hard work, kindness and dedication in what proved to be ......”
19th Feb 2018
reviewed by 'SN'
“Ian and Teresa handled all aspects of our sale and surpassed all our high expectations and delivered truly excellent service. ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 04:00
  • Sunday: Closed
Address

Cromwells Estate Agents
95 Banstead Road
Carshalton
Surrey
SM5 3NP
020 8642 5468

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 77% £440,000 £1,105,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 7 0 2 0 0 6
Areas covered
  • SM1
  • SM2
  • SM5
  • SM7
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Carshalton Beeches, SM5
Cheam, SM3
Wallington, SM6
Worcester Park, KT4

“Suggest to stay well away from this agent, de......”

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Feb 10,2024
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Ian
By: 'Sid'
Feb 10,2024
0 people found
this helpful
Suggest to stay well away from this agent, dealt with them for first time today to view a property today. I was promised a viewing confirmation from Ian Jordan on mail, when the email did not arrive and I chased their office as was travelling ...
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“Amazing, 5 Star...”

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May 10,2020
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Teresa
By: 'Sarah'
May 10,2020
0 people found
this helpful
What can I say except amazing. I was hugely skeptical about the service I would receive after having bad experiences with agents in the past, however Cromwells have changed this. I cannot rate them highly enough, they are professional, genuine, honest and nothing is too ...
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“An excellent service all round...”

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Mar 28,2018
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Teresa
By: 'J&SD'
Mar 28,2018
0 people found
this helpful
"Teresa at Cromwells did a fantastic job as our Agent, co-ordinating the recent sales and purchases of all 3 properties in the chain, She was highly professional and ultra-efficient throughout the conveyancing process, provided excellent customer service, and was friendly, helpful and positive at all times. ...
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Comment on agent fees
Value for Money
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“The Best...”

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Mar 23,2018
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By: 'Ian'
Mar 23,2018
1 people found
this helpful
I was very impressed by Cromwells when they carried out a house valuation for me a couple of years ago, and they were therefore my first choice of estate agent when my mother went into a care home and it became necessary to sell her ...
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Comment on agent fees
Fees were fine and the inclusive legal package was very helpfull
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“Excellent service throughout...”

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Mar 23,2018
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Teresa
By: 'A'
Mar 23,2018
0 people found
this helpful
We cannot praise Teresa and Ian highly enough for their hard work, kindness and dedication in what proved to be a protracted sale. They were so helpful throughout the sale and were only too happy to deal with any queries and problems as they arose. ...
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Comment on agent fees
We consider the fees were appropriate bearing in mind this proved to be a protracted sale.
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“Ian and Teresa handled all aspects of our sale and ......”

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Feb 19,2018
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Ian
By: 'SN'
Feb 19,2018
0 people found
this helpful
Ian and Teresa handled all aspects of our sale and surpassed all our high expectations and delivered truly excellent service. They managed to secure a higher sales price than another agent had suggested for our house. They kept us informed every step of the way ...
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Comment on agent fees
Very reasonable fees. They were well worth the money!
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“What an awful and traumatic experience, it's been months and ......”

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Nov 27,2015
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By: 'Dumbfounded'
Nov 27,2015
10 people found
this helpful
What an awful and traumatic experience, it's been months and we are still recovering. They didn't like dealing with other estate agents, and they tried to skip and jump their way through the whole procedure. Our agents had told them that there is a protocol ...
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“I dealt mostly with Teresa and she was excellent very ......”

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Nov 14,2015
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Teresa
By: 'Great'
Nov 14,2015
0 people found
this helpful
I dealt mostly with Teresa and she was excellent very efficient, friendly and made the whole process simple and straightforward. Justin was also very helpful and constructive. Teresa organised an open day which got us a buyer. They handled all aspects of the sale and ...
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Comment on agent fees
The price they achieved more than covered their fee. I spoke to a neighbour selling their property who were also using Cromwells and they gave excellent feedback too.
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“I dealt with both and they were excellent. Gave me ......”

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Nov 05,2015
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By: 'Oliet'
Nov 05,2015
0 people found
this helpful
I dealt with both and they were excellent. Gave me sound advise on valuation of our flat and advertised it promptly we sold our flat overnight. Justin went extra mile working out of ours to get this done. He was very professional, precise and very ...
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“we put an offer in on a property, which was ......”

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Nov 03,2015
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By: 'Unhappy'
Nov 03,2015
8 people found
this helpful
we put an offer in on a property, which was accepted and we went through the conveyancing process. Cromwells decided to put a moving date forward before contracts were signed and it scared off our buyer. We found another buyer and the process started again. ...
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“After a very long unpleasant property search, dealing with cromwellls ......”

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Jun 08,2015
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Teresa
By: 'Claire'
Jun 08,2015
0 people found
this helpful
After a very long unpleasant property search, dealing with cromwellls was a pleasure. Teresa was always personable and reterned out calls, acting on any enquiries we had immediately ensuring prompt responses. She also dealt with a negotiating issue incredibly well - helping us to resolve ...
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“We recently bought through Cromwells in Carshalton Beeches. The end ......”

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Jun 07,2015
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Teresa
By: 'Claire'
Jun 07,2015
0 people found
this helpful
We recently bought through Cromwells in Carshalton Beeches. The end to end service was truly excellent. We found ourselves in the middle of a long and messy chain. Teresa actively managed the chain in a very professional way. All calls were reurned very quickly and ...
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“Appalling customer service form this estate agent. Rude, aggressive and ......”

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Apr 27,2015
Minithumbdown
By: 'karl'
Apr 27,2015
7 people found
this helpful
Appalling customer service form this estate agent. Rude, aggressive and unprofessional staff. As a buyer looking at a property, this agent is the only one I know of that does not confirm viewings via e-mail or text. That possibly explains why they messed up the ...
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What agent could do to change your mind?
this agent should first and foremost train their staff in customer service. They should confirm bookings, turn up to bookings and do their best to service the requests of their customers. Rudeness is unacceptable under any circumstances.
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“Appalling unprofessional attitude - advertised property, and would only accept ......”

Share on :
Nov 26,2014
Minithumbdown
By: 'Smith'
Nov 26,2014
9 people found
this helpful
Appalling unprofessional attitude - advertised property, and would only accept offers after open day. Despite being cash buyers said no earlier viewing being taken. A few days later advise us that the house is sold despite said open day having not occurred. One wonders why? ...
read full review
What agent could do to change your mind?
Be professional and stop messing potential customers around. Your acts should incur a fine at the very least.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
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“We put an offer on a house via this agent. ......”

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Aug 29,2011
Minithumbdown
By: 'Ayse'
Aug 29,2011
17 people found
this helpful
We put an offer on a house via this agent. It was completely refused and the agent said owner strictly asks for the asking price. We thought it was too much for that particular property so we gave up on that. When we wanted to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:01 PM 05/11/2015 by Phil Lever

Awards won by Cromwells Estate Agents, Carshalton SM5 3NP



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