33% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Nov 22,2014
Nov 22,2014
3
people found
this helpful
this helpful
I rented a flat for 18 months, and moved out a few weeks ago. Durning the tenancy JSM were actually ok, handling a few maintenance issues efficiently. The only real annoyance were the outrageous fees every six months (around £90). Plus check-in fee, check-out fee, etc...
However, upon checkout they tried to charge me the famous £50 cleaning fee, for various minor cleaning issues (check your contract - they can only withhold money for MAJOR cleaning issues!!). I challenged it, they still insisted I had to pay otherwise they would raise a case through the TDS. As soon as I told them to go through the TDS they immediately backed down and refunded me my £50.
Also, when refunding my deposit they tried to give me a months rent, not a month and a half. Again this was something I had to challenge.
I would also like to point out when I mentioned about being present for the checkout inspection I was practically laughed at, saying how tidy my flat had been and there would be no problem. Stupidly I accepted this, so that was a lesson learned, however someone else on here mentioned they were present and weren't told about dusty skirting boards until after they had left!
I did find a member of staff the be very inconsistent with her attitude, sometimes she was ok, and other times very blunt and snotty!!
I'm afraid JSM is a letting agency I will never ever use again.
However, upon checkout they tried to charge me the famous £50 cleaning fee, for various minor cleaning issues (check your contract - they can only withhold money for MAJOR cleaning issues!!). I challenged it, they still insisted I had to pay otherwise they would raise a case through the TDS. As soon as I told them to go through the TDS they immediately backed down and refunded me my £50.
Also, when refunding my deposit they tried to give me a months rent, not a month and a half. Again this was something I had to challenge.
I would also like to point out when I mentioned about being present for the checkout inspection I was practically laughed at, saying how tidy my flat had been and there would be no problem. Stupidly I accepted this, so that was a lesson learned, however someone else on here mentioned they were present and weren't told about dusty skirting boards until after they had left!
I did find a member of staff the be very inconsistent with her attitude, sometimes she was ok, and other times very blunt and snotty!!
I'm afraid JSM is a letting agency I will never ever use again.
What agent could do to change your mind?
For a start you could abide by the tenancy contract. Trying to charge cleaning fees for minor things is disgusting, and in breach of contract. Sort your staff out - one member told me check-out was free, another said ‚£100 yet I only paid ‚£60???Attached Filesnbsp;
Comment on agent fees
Ridiculously high
Was this helpful?
Yes
Yes
Dec 10, 2014
Ha ha. Frankly we don't give a shit about our tenants. Once we have their money that's it as far as we are concerned. Our only concern is getting the suckers in and getting our fat fees. Wahahahahahaha!!!
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
22nd Nov 2014
reviewed by 'Travelmonkey'
24th Jul 2014
reviewed by 'Paul'
13th May 2014
reviewed by 'Duncan'
30th Jan 2013
reviewed by 'Christiaan'
Opening Hours
Address
JSM
6d Church Street
Woodbridge
Suffolk
IP12 1DH
01394 380218
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 100% | £112,000 | £112,000 |
| Lettings | 0% | 0% | £505 | £695 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 4 | 3 | 0 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Apr 01,2015
Apr 01,2015
2
people found
this helpful
this helpful
The lease on this property recently ended.
JSM were quite unhelpful on numerous occasions during the tenancy. Requests for landlord maintenance were met with resistance or inaction, check out and return of our Security Deposit turned into a frustrating and drawn out affair and generally ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 22,2014
Nov 22,2014
3
people found
this helpful
this helpful
I rented a flat for 18 months, and moved out a few weeks ago. Durning the tenancy JSM were actually ok, handling a few maintenance issues efficiently. The only real annoyance were the outrageous fees every six months (around £90). Plus check-in fee, check-out fee, etc...
However, ...
read full review
read full review
What agent could do to change your mind?
For a start you could abide by the tenancy contract. Trying to charge cleaning fees for minor things is disgusting, and in breach of contract. Sort your staff out - one member told me check-out was free, another said ‚£100 yet I only paid ‚£60???Attached Filesnbsp;
Comment on agent fees
Ridiculously high
Was this helpful?
Yes
Yes
Dec 10, 2014
View all comments
(1)
Ha ha. Frankly we don't give a shit about our tenants. Once we have their money that's it as far as we are concerned. Our only concern is getting the suckers in and getting our fat fees. Wahahahahahaha!!! ...
Jul 24,2014
Jul 24,2014
0
people found
this helpful
this helpful
I've dealt with this branch over a number of years and eventually brought a property through them as well. They have always been very helpful to me as a tenant and owner, and they have been on the ball with all the issues I have ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2014
May 13,2014
0
people found
this helpful
this helpful
JSM were very helpful, professional and very efficient in all matters concerning my rental.
I would thoroughly recommend for anyone I know,...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 07,2013
Aug 07,2013
2
people found
this helpful
this helpful
The whole experience from the beginning has been appalling, they do not return calls, give ridicules quotes for work needed and are generally really unhelpful....
read full review
read full review
Was this helpful?
Yes
Yes
Jan 30,2013
Jan 30,2013
0
people found
this helpful
this helpful
Allyson at JSM has been nothing but helpful during my time renting a property from JSM Woodbridge. She has always advised and helped where ever she could. I have had some issues with the property which were dealt with very well. My thanks to Allyson ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 03,2013
Jan 03,2013
0
people found
this helpful
this helpful
I have been a Tenant under JSM Woodbridge Branch for 2 years 4 months. Having lived in this country and renting for 6 years they have proved to me that they are the best ever, I really felt at home during my stay with this Estate Agent. It ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 23,2012
Aug 23,2012
2
people found
this helpful
this helpful
I have rented through JSM property for 11 years through the Ipswich and Woodbridge Branches, I have always found the staff polite helpful and well informed. I have had several maintenance issues that have been dealt with quickly and the problem resolved, in many cases I ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 25, 2012
View all comments
(1)
Absolutely amazing... JSM Property can only get a good review from the Branch Manger Elaine Dunlop...
Need I say any more.... ...
Jul 09,2012
Jul 09,2012
1
people found
this helpful
this helpful
Would not recommend this company, not interested in sorting out any problems unless you call and complain constantly(we had rats and had to call environmental health before they did anything about the problem). Also they tried to keep some deposit for damage that was ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
