Acton, London, W3
3.9/5, 72 reviews
75% recommended
89% sales valuation accuracy
91% sales fee satisfaction
70% lettings valuation accuracy
79% lettings fee satisfaction

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“We were misled and lied to by Jimmy and his ......”

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Nov 07,2014
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By: 'Andreas'
Nov 07,2014
152 people found
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We were misled and lied to by Jimmy and his manager Cass on multiple occasions throughout the whole process and treated us like fools. Jimmy was extremely rude and became abusive at one occasion. First of all, they took a disproportionately high holding deposit of £700 over the phone and then claimed that I agreed to a 3-year contract while I only agreed to two years with certain conditions. After complaining multiple times they agreed to offer a 2-year contract but then sent me a contract to sign for 3 years again - 'sorry we forgot to update that'. Then they 'didn't know' of any of the conditions that I asked for. Dexters were very pushy and insisted that we pay all fees, deposit and the rent within three days and became abusive when we asked for the contract signed by the landlord before we make any payments. Also, they insisted that we pay a bizarre check-out fee (for a check-out in 2 years) upfront which was not mentioned anywhere before. Finally, the deal fell through because apparently the landlord did not want to have three tenants at the property despite this being our very basic condition from beginning. They have breached several code of conduct practises and will be reported to the Property Ombudsman, ARLA and the Advertising Standards Authority. We have also complained to Marilyn from the Thamesview/Dexters head office however she did nothing to investigate.
What agent could do to change your mind?
Be honest and act according to code of conduct regulations. A less aggressive, more friendly and predictable approach without playing games would have made a real difference. Management (branch level and head office) had opportunities to intervene when we complained but didn't do anything to resolve the issues.
Attached Filesnbsp;
Comment on agent fees
Fees were not transparent at all, with more fees added on top throughout the process. Very bizarre that they insisted that a check-out (for check-out in 2 years!) fee of ‚£120+VAT would have to be paid upfront before we would get the keys. This fee was also included in a misleading manner on the invoice as 'contribution to inventory checks' and VAT not broken out while other charges showed VAT which looked very dodgy to us.
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By: Cass
Nov 07, 2014
Dear Andreas,

I am very sorry to hear your about your issues with the property, I have explained to you on many occasions that we were very transparent to the landlady about your requests from the start and that we could not help that the landlady was very indecisive throughout the whole process, in the end she was eventually persuaded to agree to your requests but I believe by this time you were no longer interested in the property. The check out fee is asked to be paid upfront to protect our landlords incase for any reasons the tenants cannot pay at the end of the tenancy, meaning the landlord would pay both fees, we have this in place to stop this from happening and to keep it fair for all parties.
Please don't hesitate to contact me on 0208 896 2121 to discuss anything further as we value customer opinion very highly and never want to upset any of customers.

Kindest Regards
Cass Camolas

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Latest Reviews

View all Reviews 72
2nd Oct 2023
reviewed by 'Unprofessional'
“We rented a flat in Habington House Avenue Road. When we got access in the flat on the first day ......”
29th Jun 2023
reviewed by 'SALLY'
“We rented out our flat with Simon from Dexters Acton and he was brilliant.Within taking the photos of our ......”
15th Dec 2022
reviewed by 'Richard S'
“After a less successful experience with another local agent, we decided to go with Dexters. Danielle immediately provided a large ......”
13th Oct 2022
reviewed by 'Daniel'
“Throughout my search for an accommodation I have encountered many lettings agents, but none have come close to Lara! Lara ......”
12th Apr 2022
reviewed by 'Sara'
“Unprofessional service , they provide me with a viewing appointment once am in front in property no one showing up , I ......”
15th Dec 2021
reviewed by 'Jimoh'
“Lara-Rose Elsi is the best! She was thorough and professional and great to work with. an excellent agent. My place ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
170 High Street
Acton,London
Greater London
W3 6QZ
020 8896 2112, 020 8896 2121

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 89% 91% £383,000 £900,000
Lettings 70% 79% £1,100 £3,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
21 5 23 5 6 1 2 0 2 7
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“We rented a flat in Habington House Avenue Ro......”

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Oct 02,2023
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By: 'Unprofessional'
Oct 02,2023
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We rented a flat in Habington House Avenue Road. When we got access in the flat on the first day we found condoms under the sofa, some leaflets of weird services, dirty clothes and rubbish. I was totally in shock. The neighbours informed us that 2 ...
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By: Lucy
Jul 11, 2024
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I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Asma, Customer Relations Team ...

“Excellent service from Simon, Dexters Acton...”

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Jun 29,2023
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SIMON
By: 'SALLY'
Jun 29,2023
0 people found
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We rented out our flat with Simon from Dexters Acton and he was brilliant. Within taking the photos of our flat and getting it listed that same afternoon, we had numerous viewings confirmed for the following day. So speedy. He was on hand throughout the ...
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By: Asma Chughtai
Sep 12, 2023
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Dear Sally, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team ...

“Excellent service....”

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Dec 15,2022
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Danielle
By: 'Richard S'
Dec 15,2022
0 people found
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After a less successful experience with another local agent, we decided to go with Dexters. Danielle immediately provided a large number of well-qualified viewers and we rapidly received several offers. Throughout, Danielle was extremely efficient, friendly and communicative. She was also especially supportive throughout our ...
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“Fantastic Service!...”

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Oct 13,2022
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Lara-Rose
By: 'Daniel'
Oct 13,2022
0 people found
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Throughout my search for an accommodation I have encountered many lettings agents, but none have come close to Lara! Lara went the extra mile in ensuring that every step of the application and signing process was as easy and stress free as possible. When we ...
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By: Rebecca Hodgson
Jul 19, 2023
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Dear Daniel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team ...

“Unprofessional service , no one show up for the viewing...”

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Apr 12,2022
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By: 'Sara'
Apr 12,2022
1 people found
this helpful
Unprofessional service , they provide me with a viewing appointment once am in front in property no one showing up , I was waiting for 10min after I called the office but the agent consultant surprised me with his answer as he said that the property is ...
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By: Ria Burton
Apr 21, 2022
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Dear Sara, I am disappointed to read your 1 star review. I am aware that the Director of our Acton office has been in contact with you regarding this matter. Please do not hesitate to contact us again in the future. Kind regards, Ria Burton, Customer Relations Team ...

“Lara-Rose Elsi is the best!...”

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Dec 15,2021
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Lara-Rose
By: 'Jimoh'
Dec 15,2021
0 people found
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Lara-Rose Elsi is the best! She was thorough and professional and great to work with. an excellent agent. My place was listed in September, and we were on contract in a month after, at asking price. He is an excellent negotiator with a very personalized ...
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By: Louise Smith
Jan 13, 2022
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Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team ...

“Rude.I have a terrible interaction with the......”

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May 19,2021
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By: 'Gordon'
May 19,2021
0 people found
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Rude. I have a terrible interaction with the agent. He was rude on the phone and hung up on me because I was not interested in other properties. The property was unavailable and yet was still on their website (and still is days after). Terrible ...
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“Professional services...”

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May 07,2021
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Danielle
By: 'Lidia'
May 07,2021
0 people found
this helpful
I bought a house through Dexters Acton and was very impressed with the professional service I received from Danielle. She is very helpful and professional.  Communication was good as all my queries were answered promptly. I had a great experience with Dexters and we are ...
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By: Louise Smith
Jan 14, 2022
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Dear Lidia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team ...

“Excellent service...”

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Mar 16,2021
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Julian
By: 'Dharmy Rai'
Mar 16,2021
0 people found
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Love working with Julian Kroll! Really understands what you’re after and would recommend. Really pleased with the service and advice...
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By: Sarah Tranter
Mar 30, 2021
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Dear Dharmy, Thanks so much for your kind review regarding Julian and we wish you all the best with your move. Kind regards, Sarah Tranter ...

“From the first time I talk with Cass he was h......”

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Mar 05,2021
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Cass
By: 'NTORIAN GKOLOSIS'
Mar 05,2021
0 people found
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From the first time I talk with Cass he was helpful Cass held me with any questions and with the documentation Thank you Cass...
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“Very helpful and professional...”

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Nov 30,2020
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Alex
By: 'Loredana'
Nov 30,2020
0 people found
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Very helpful and professional. Putting the customer first. You really feel valued. Alex was really friendly and knowledgeable about the properties. Good job guys...
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By: Sarah Tranter
Dec 01, 2020
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Dear Loredana, I am pleased to hear that you have had a great experience with our Acton office and thank you for taking the time to leave us a four star review. Kind regards, Sarah Tranter ...

“Impeccable and professional service. Alex im......”

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Oct 05,2020
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Alex
By: 'Francesca'
Oct 05,2020
0 people found
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Impeccable and professional service. Alex immediately understood what I was searching for. He is politely and on time. Ready to answer to my request. Thank you...
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By: Sarah Tranter
Nov 10, 2020
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Dear Francesca, Thank you for your 5* review. I am pleased to hear that you have had a great experience with Alex and will ensure your comments are passed onto him. Kind regards, Sarah Tranter ...

“The reason why I MUST give Dexters Acton a Fi......”

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Jun 18,2020
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Julian
By: 'Patrick'
Jun 18,2020
0 people found
this helpful
The reason why I MUST give Dexters Acton a Five Star is due to the fact that selling this amazing house has for some reason been such a painfully drawn-out affair - almost like pulling out teeth without anesthetic... and yet, Julian and his great ...
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“Disgusting !!!!!...”

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Mar 24,2020
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By: 'Lewis'
Mar 24,2020
0 people found
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If I could leave them 0 stars I would!!! Absolutely disgusting company. My partner works for Dexters and they are still open!!!!! HOW ON EARTH ARE YOU KEY WORKERS??!!?!? there are people dying and yet you continue to ignore the government by staying open for your ...
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“Totally liars not genuine not professional an......”

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Feb 28,2020
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By: 'Sally'
Feb 28,2020
0 people found
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Totally liars not genuine not professional and not honest at all, stay away from them if you can! So disappointed...
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“I've just sold my flat with Dexter's and thei......”

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Feb 17,2020
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Danielle
By: 'Mario'
Feb 17,2020
0 people found
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I've just sold my flat with Dexter's and their sevice has been excellent as always. In particular Danielle has been very helpful and she has managed to sort all the issues throughout the conveyancing. Well Done!!...
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“Very professional service.....”

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Dec 17,2019
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Alex
By: 'Shawali'
Dec 17,2019
0 people found
this helpful
Very professional service. I am very happy with the service provided by the agent -Alex Aleksandrov . He behaved politely and professionally all the time and found a good tenant for my flat. Thank you. Shawali Y....
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“A story of redemption...”

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May 23,2019
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Kim
By: 'Julio'
May 23,2019
0 people found
this helpful
After a rough start, 3 years ago, I can say we are very happy with their service. Kim Coxhill is very professional and has been taking very good care of us. I've must admit I wasn't very fair blaming Dexters for part of the problems we ...
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By: Hayley Marner
Aug 12, 2019
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Dear Julio, Thank you for taking the time to write a review about the great service you received from our Acton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team ...

“Safety & Ethics...”

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Dec 07,2018
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By: 'Nabeel'
Dec 07,2018
5 people found
this helpful
The following is a personal review of the agency after decades of international experience in dealing with agencies. I made the mistake of trying the Dexters Acton office and I strongly recommend avoiding this office as it is extremely toxic in my opinion where a ...
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Comment on agent fees
NA
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“Successful rental of my property....”

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May 22,2018
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Billy
By: 'DaveK'
May 22,2018
0 people found
this helpful
I needed to rent my flat out without delay. I was given a realistic quote from the letting agents at Dexters Acton, and as a result we found a professional tenant within a fortnight. I have been supported by staff who have kept me up ...
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By: Marilyn
May 23, 2018
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Dear Dave, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards Marilyn Head of Customer Relations ...

“Staff are very professional and friendly, and they always responded ......”

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Mar 10,2018
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Billy
By: 'Maria'
Mar 10,2018
0 people found
this helpful
Staff are very professional and friendly, and they always responded to my queries very quickly. They have always been very helpful....
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By: Marilyn
Mar 20, 2018
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Dear Maria, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“It's been an overall great service by Kim Coxhillover the ......”

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Jan 31,2018
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Kim
By: 'Arijana_D'
Jan 31,2018
0 people found
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It's been an overall great service by Kim Coxhillover the past few years - always very friendly, professional, replies promptly to all queiries and very punctual....
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By: Marilyn
Feb 12, 2018
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Dear Arijana, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“Kim Coxhill has managed our property through two tenants and ......”

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Jan 31,2018
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Kim
By: 'Aitee'
Jan 31,2018
0 people found
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Kim Coxhill has managed our property through two tenants and we have had no issues that recquire escalation. The tenanats have also given a good feedback to us....
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Comment on agent fees
Fair
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By: Marilyn
Feb 12, 2018
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Dear Aitee, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Very good and efficient agent , I have been dealing with ......”

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Jan 25,2018
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Kim
By: 'Osama'
Jan 25,2018
0 people found
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Very good and efficient agent , I have been dealing with her for few years, I would definitely recommend Dexter's to my friends...
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Comment on agent fees
Quite reasonable
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By: Marilyn
Feb 12, 2018
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Dear Osama, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Kim is the reason why we have stayed with Dexters! ......”

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Jan 23,2018
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Kim
By: 'Maryam'
Jan 23,2018
0 people found
this helpful
Kim is the reason why we have stayed with Dexters! She is always very helpful, on top of everything and always makes time to look after your requirements....
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Comment on agent fees
Agent fees are in line with others, although we regularly get better offers from other agents in the area.
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By: Marilyn
Feb 12, 2018
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Dear Maryam, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“I have been working with Dexters a few years now. ......”

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Jan 20,2018
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Kim
By: 'Melina'
Jan 20,2018
0 people found
this helpful
I have been working with Dexters a few years now. I am happy to say that we've always had a great bond/relationship. Everyone working a the Acton branch has always been very friendly, cordial. Manager Kim (Coxhill) has been positioned as the link between ...
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By: Marilyn
Feb 12, 2018
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Dear Melina, We are delighted to read that our XXX Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“My property manager, Kim Coxhill, is efficient and very reliable ......”

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Jan 19,2018
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Kim
By: 'Jenny'
Jan 19,2018
0 people found
this helpful
My property manager, Kim Coxhill, is efficient and very reliable in getting issues with my property resolved. My issues are always left in capable hands. Kim is extremely knowledgeable and provides great advice to help achieve good outcomes between landlords and tenants. Highly recommend!...
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By: Marilyn
Feb 12, 2018
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Dear Jenny, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Professional and easy to work with. mike was very polite ......”

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Dec 18,2017
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Michael
By: 'Ayesha'
Dec 18,2017
0 people found
this helpful
Professional and easy to work with. mike was very polite and flexible and did a great job getting viewers in to our property. He has a great manner and also helped me with my property search....
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Comment on agent fees
Average
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By: Marilyn
Feb 12, 2018
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Dear Ayesha, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“I have wasted 10 days of time and effort on waiting ......”

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Dec 14,2017
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Alex
By: 'RUBBISH'
Dec 14,2017
40 people found
this helpful
I have wasted 10 days of time and effort on waiting for a property which has never actually been accepted to rent to us. Throughout this period of time, the letting agent from Dexters only dragged us as long as possible, saying the landlord has accepted ...
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Comment on agent fees
The amount of £700 holding deposit is simply too much. Reference fee of £60 is fine.
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By: Cherry
May 13, 2021
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To be honest, I agree with the bad reviews I read about Dexters. I just wish I read them before dealing with them, especially the Ealing Branch. I have never dealt with such bad communicators, condescending, incompetent customer point of contacts (property management included). The only thing that matters to the people I dealt with was money. Property management didn't have the decency to pick up the phone to tell me the contract would not be renewed. I had to find out from an email sent betwee ...

“My property manager was Sophie Mahon and I can say ......”

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Dec 07,2017
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Sophie
By: 'NK'
Dec 07,2017
0 people found
this helpful
My property manager was Sophie Mahon and I can say she has been excellent. Very good communicator who kept me updated on any issues with the flat or tenant. Professional in her dealings and prompt when having to sort out anything to do with managing ...
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Comment on agent fees
Charge more than other agents but provide a better than average service as well.
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By: Marilyn
Feb 12, 2018
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Dear Nk, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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