100% sales valuation accuracy
100% sales fee satisfaction
83% lettings valuation accuracy
81% lettings fee satisfaction
Oct 31,2014
Oct 31,2014
5
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Worst 'letting agency ' I had to deal with, I agree with all the reviews I read in here.
Following my Odyssey.
The first room
A guy moved from this room and was try to subletting it for his last month of contract to not loose money, so I agreed to take it over and we went together to the agency to explain this change of tenancy during the previous tenant's contract and making my first payment with them.
They explained me that I could have stayed in that house just for the aforementioned month as the council was obliging them to put a max of 2 ppl or a couple and 1 person inside the flat (we were 3 individuals). Because I was in a rush of find a room I accepted.
The flat
During my first month in the first flat nothing went wrong,apart from the fact that the house was freezing even with the heather on ,but I guess is a construction mistake.
Then we were in 2 and so silly to decide to move in another flat very close to it with the same agency.
We didn't spot anything wrong at the beginning,then for 6 months our stay in that flat was a nightmare.
Apart from the construction issues that we didn't like (windows that cannot be kept open without a pencil stick between glass and frame) here some events and how the agency behaved :
- after a couple of first weeks we got huge rats around the house,that were shitting everywhere and literally eating the carpet . They were coming from behind the toilet.Agency answer: they sent me some apologetic emails and that's all.
-heater in my room (and often the corridor one as well) didn't work for over 3 months, after a bunch of email between both of us and the agency we had to go at the office without appointment were I had literally to tell them that I was going to denounce the agency (I wish I did ) and I got a technician that same day.
The guy said he needed to get a part so was coming back in few days. That didn't happen, we obtain his number from agency but he told me he was not working anymore with them. I referred that to the agency and they told me they didn't know him (we were always corresponding with just 2 ppl from office that knew all our issues) and they were going to get another one.
The new guy brought a new heater that surprisingly was to replace the only working heather of the flat that was in the living room. Then we showed him the problem, he said he need a part as the guy before and wanted to come back; he also noticed that we had rat issues and he was surprised the landlord or the agency didn't help us at all. He told me he knew the landlord and he was going to tell him. This guy never showed up again and agency told us was not working anymore with them.
The third guy 'fixed' the heather which basically was turning up usually at a completely useless time for me : 10 o clock in the morning till 14 pm because the main timer watch was old and not working and apparently impossible to repair. So I was still freezing during night (I started to sleep with two pigiama and two duvets as the temperature was like sleep on the street as also window were terrible), I had the cold for over a month and also I burnt myself a leg (still have the scar after 9 months) cuz the heather was far too hot . Since the first technician came in till the last one it passed a bit more than a month. between Dec and mid of January.
-in April the shower stopped to work (electric) nobody came before a week.
-same for the bathroom lights, we replaced the first two light bulbs but went broken soon (the voltage was fine etc) and we asked for a technician that never came.
-same for one of the kitchen lights not working anymore even with replacements , end as above
-during the end of our tenancy they did some viewings without advising us first.
-deposit was paid cash with a stupid receipt released from them, but we got the money back, all on my bank account.
- we had several letters for previous tenants about some payments that have not been covered, the agency ignored that once we told them.
I left that house last May thanks god. I wish I had more time,courage to spend on denouncing them to authorities as they don't deserve any money for the 'job' they pretend to do, instead of paying them always punctually.
These people earn money on ingnorance of the UK laws of immigrants as me,using patience of people.
Terrible workers and people.
Trust me, better to stay in a hostel.
Following my Odyssey.
The first room
A guy moved from this room and was try to subletting it for his last month of contract to not loose money, so I agreed to take it over and we went together to the agency to explain this change of tenancy during the previous tenant's contract and making my first payment with them.
They explained me that I could have stayed in that house just for the aforementioned month as the council was obliging them to put a max of 2 ppl or a couple and 1 person inside the flat (we were 3 individuals). Because I was in a rush of find a room I accepted.
The flat
During my first month in the first flat nothing went wrong,apart from the fact that the house was freezing even with the heather on ,but I guess is a construction mistake.
Then we were in 2 and so silly to decide to move in another flat very close to it with the same agency.
We didn't spot anything wrong at the beginning,then for 6 months our stay in that flat was a nightmare.
Apart from the construction issues that we didn't like (windows that cannot be kept open without a pencil stick between glass and frame) here some events and how the agency behaved :
- after a couple of first weeks we got huge rats around the house,that were shitting everywhere and literally eating the carpet . They were coming from behind the toilet.Agency answer: they sent me some apologetic emails and that's all.
-heater in my room (and often the corridor one as well) didn't work for over 3 months, after a bunch of email between both of us and the agency we had to go at the office without appointment were I had literally to tell them that I was going to denounce the agency (I wish I did ) and I got a technician that same day.
The guy said he needed to get a part so was coming back in few days. That didn't happen, we obtain his number from agency but he told me he was not working anymore with them. I referred that to the agency and they told me they didn't know him (we were always corresponding with just 2 ppl from office that knew all our issues) and they were going to get another one.
The new guy brought a new heater that surprisingly was to replace the only working heather of the flat that was in the living room. Then we showed him the problem, he said he need a part as the guy before and wanted to come back; he also noticed that we had rat issues and he was surprised the landlord or the agency didn't help us at all. He told me he knew the landlord and he was going to tell him. This guy never showed up again and agency told us was not working anymore with them.
The third guy 'fixed' the heather which basically was turning up usually at a completely useless time for me : 10 o clock in the morning till 14 pm because the main timer watch was old and not working and apparently impossible to repair. So I was still freezing during night (I started to sleep with two pigiama and two duvets as the temperature was like sleep on the street as also window were terrible), I had the cold for over a month and also I burnt myself a leg (still have the scar after 9 months) cuz the heather was far too hot . Since the first technician came in till the last one it passed a bit more than a month. between Dec and mid of January.
-in April the shower stopped to work (electric) nobody came before a week.
-same for the bathroom lights, we replaced the first two light bulbs but went broken soon (the voltage was fine etc) and we asked for a technician that never came.
-same for one of the kitchen lights not working anymore even with replacements , end as above
-during the end of our tenancy they did some viewings without advising us first.
-deposit was paid cash with a stupid receipt released from them, but we got the money back, all on my bank account.
- we had several letters for previous tenants about some payments that have not been covered, the agency ignored that once we told them.
I left that house last May thanks god. I wish I had more time,courage to spend on denouncing them to authorities as they don't deserve any money for the 'job' they pretend to do, instead of paying them always punctually.
These people earn money on ingnorance of the UK laws of immigrants as me,using patience of people.
Terrible workers and people.
Trust me, better to stay in a hostel.
What agent could do to change your mind?
do their job, but that requires ability and honesty which they absolutely ignore.Attached Filesnbsp;
Comment on agent fees
Waste of money.
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Opening Hours
Address
Murray & Currie
60 Queen Street
Edinburgh
City of Edinburgh
EH2 4NA
0131 226 5050
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 83% | 81% | £425 | £2,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 3 | 78 | 32 | 2 | 0 | 1 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 20,2022
Nov 20,2022
3
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DO NOT USE
When I moved in the flat there was mild on the walls and that I had to keep cleaning with bleach and the blinds are on the floor had to get them put up the place was NOT cleaned
when we moved ...
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Nov 08,2022
Nov 08,2022
0
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Amazing experience so far, we saw a very kind agent Sam, and all he told us it’s been so far right and we enjoying the property
Definitely recommend Murray and c.
Thanks so much...
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Nov 03,2022
Nov 03,2022
1
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Truly the best, most professional team ever. We landed from overseas during the Edinburgh Festival with no place to stay and Murray & Currie went out of their way to help us.
We are indebted especially to Steven Livingston, he is a real asset to the ...
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Oct 04,2022
Oct 04,2022
1
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AVOID ! AVOID ! AVOID ! SO UNPROFESSIONAL !
Do Not use this company Landlord or Tenant , us as a family got moved into a dirty and non compliant house putting our family at risk . Passed about the hole office at every point ! Had to source our own cleaners ...
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Apr 30,2022
Apr 30,2022
3
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this helpful
Worst student letting agent every. Tude contractors, rude emails, pretty much rude everything. Flat, advertised as 'for students'. Broken washing machine which took 10 days to fix, leaky shower which took 5 visits to fix, dangerous and illegal electrics which basically caused our broadband fitter to have ...
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Dec 16,2021
Dec 16,2021
0
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Couldn't fault the attention and help received from tenancy manager at conclusion of less than straightforward rental experience, taken on during last stage by Murray and Currie. Kindness and diligence helped a distressing period and I remain extremely grateful.
The upbeat and friendly environment at ...
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Dec 09,2021
Dec 09,2021
0
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From the get go, I found one of the staff members rude. When I pointed out a developing mould issue and asked for assistance and whether it would be acceptable for me to live in that condition, the agent basically told me that I do ...
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Jul 12,2021
Jul 12,2021
0
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We have rented two flats in Glasgow from Murrary & Currie (Edi) and had similar experiences. thought it was odd that Murray & Currie required us to come through to Edinburgh to pick up our keys to our new flat in Glasgow. Regardless, we took time off ...
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Jun 03,2021
Jun 03,2021
0
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. I’ve been a tenant with Murray and Currie for over 2 months . These guys are the best letting agency I know by far . Alex Blair who dealt with my application was professional and Efficient. He answered all my questions in a timely manner and responses ...
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Oct 29,2020
Oct 29,2020
0
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I rented a flat with Murray & Currie for a couple of years, and l had a very good experience.
We got prompt responses to our emails and they helped with any issues we had. Even during lockdown, they always fixed the problems right away.
I ...
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Oct 19,2020
Oct 19,2020
0
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I rented an apartment in Edinburgh in 2018 for a couple of years.
The rental agent I was in contact with, Kim Keenan, has been really professional and made the renting process very smooth and easy. I came from abroad, so for me all the system ...
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Oct 13,2020
Oct 13,2020
0
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As a tenant who use the Murray & Currie Edinburgh, I would say the service is Excellent, as my experience when I asking something they respond me with fast and polite, and also give the good solution when I have problem due to this pandemic.
I ...
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Oct 08,2020
Oct 08,2020
0
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Very disappointed with the sales team at Murray and Currie. We had noted interest in a property, viewed twice, yet we were told out of the blue that it was sold and given no opportunity to have an offer considered. If there are notes of ...
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Nov 20, 2020
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(1)
Hi Mel, I am really sorry to read of your disappointment, we never want anyone to feel like this.
Even if we have several notes of interest, if somebody sends us an offer via their solicitor, we are duty bound to report this to the client. We always advise our client that if there are notes of interest, they should reject the offer and consider calling a closing date to allow everyone to offer, however a seller has every right to simply accept the offer if they feel it is at an acceptable le ...
Sep 30,2020
Sep 30,2020
0
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Super helpful team during a very difficult period. They were able to expedite our move at the start of lockdown so we could safely and quickly have somewhere to go during our own house refurb....
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Sep 25,2020
Sep 25,2020
0
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Well, I want to say that everytime I called you for a repair in the house you have been quick to send a man; maybe some of them could be a bit better professional....
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Sep 22,2020
Sep 22,2020
0
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Murray and Curry have been great! Due to COVID we couldn’t view flats in person but they sent videos and pictures of the flat we were looking at. They respond very quickly to any questions you may have and have a very comprehensive inventory ...
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Sep 21,2020
Sep 21,2020
0
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Had an awful time with them, short tenancy in an average at best apartment. Left a month early and still paid rent to honour the contract and then spent almost 3 months trying to retrieve deposit. Charged an extortionate amount for "cleaning" and had to go ...
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Sep 20,2020
Sep 20,2020
0
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Considering the uncertainties of Covid 19 at the moment, I think the staff at Murray and Currie performed brilliantly. Thank you....
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Sep 20,2020
Sep 20,2020
0
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Very unorganised and do not appear keen to answer questions/concerns. Very prompt at start when taking deposit etc. and then after that not as swift at dealing with questions....
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Sep 19,2020
Sep 19,2020
0
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We have rented the flat in Edinburgh with the help of Murray&Currie. Everything was arranged professionally: helpful virtual flat viewing, quick email responses, accurate preparation of documents and smooth keys collection....
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Sep 18,2020
Sep 18,2020
0
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Fabulous experience from start to finish! The entire office were fantastic in making my move stress-free in these difficult times. Highly recommend....
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Sep 18,2020
Sep 18,2020
0
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Murray and Currie was extremely responsive and helpful. We had to do this entire process digitally because of COVID-19 and Murray and Currie answered all of our questions and made the process simple!...
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Sep 18,2020
Sep 18,2020
0
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Fast, reliable, friendly and efficient .. . ... .. . ... .. . .. .. .. .. . .. .. . ...
.. . ... .. .....
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Sep 17,2020
Sep 17,2020
0
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Definitely the most responsive and helpful estate agent we've ever dealt with! Really efficient, always quick to reply, and friendly. It's been really appreciated, especially given what a difficult time it's been with COVID19 and how stressful the move could otherwise have been....
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Sep 17,2020
Sep 17,2020
0
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Alex has been the most responsive and helpful estate agent I dealt with. Him and the whole team are always really nice and helpful, they made the process really easy and non-stressful....
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Sep 17,2020
Sep 17,2020
0
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Murray and Currie have been excellent throughout. Alex at Edinburgh office was so helpful and thorough. The staff are quick to respond to repairs requests, shout out to Stephanie Hsrknedd. Cannot thank staff enough for allocating me my flat moving to Edinburgh from Dundee. Made ...
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Sep 17,2020
Sep 17,2020
0
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Had no problems at all with Murray & Currie. Really good service at all times and although I've not had to contact them with any issues, the inspections have been done on time and quickly....
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Sep 17,2020
Sep 17,2020
0
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I had an excellent experience with murray and curry during this past year. They were quick to solve any problem and always available during difficult times....
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Sep 17,2020
Sep 17,2020
0
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Very accommodating with requests and quick to respond. They've made the move-in process very easy. Would definitely recommend using this letting agency....
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Sep 17,2020
Sep 17,2020
0
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I have been renting for two months via Murray & Currie and everything so far has gone smoothly. Repairs and replacement furniture done in a timely manner when required. Friendly staff...
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Complaints Procedure
We aim to offer the best possible service to all of our landlords, vendors and tenants, however if you do have a complaint, please send it in writing to Trevor Mapara - [email protected].
Please note due to the deposit regulations our deposit releases are handled and regulated by Safe Deposit Scotland - http://www.safedepositsscotland.com.
Last updated at 3:00 PM 02/07/2018 by allAgents
Please note due to the deposit regulations our deposit releases are handled and regulated by Safe Deposit Scotland - http://www.safedepositsscotland.com.
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