Bromley, BR1
4.1/5, 31 reviews
81% recommended
100% sales valuation accuracy
100% sales fee satisfaction
86% lettings valuation accuracy
80% lettings fee satisfaction

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“Buyer beware:At our first (AND second) viewing we were ......”

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Oct 22,2014
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By: 'Mr&Mrs'
Oct 22,2014
2 people found
this helpful
Buyer beware:

At our first (AND second) viewing we were told there must be at least 99 years left on the lease, but when during the mortgage application we asked for the details to be confirmed via email it turned out there were only 65 years left on the lease. Alice then re-assured us that this is no problem, since we would have a share of freehold it would be a simple process to extend the lease. Fortunately our mortgage advisor flagged up that this would limit our choice of mortgage providers since some providers require at least 70 years left on the lease. Also, it would have been more expensive for us (vs. the seller) to extend the lease and we would not be able to do so for 2 years after buying the property.

The floorplan was misleading. A "study" turned out to be a shed outside the back door. The second "bedroom" was so small we questioned whether it could be considered a bedroom. Again, Alice re-assured us that because it has a window it can be considered a bedroom, but once we received the surveyor's report the property was described as having 1 bedroom only.

Another agent (on behalf of the seller) told us that a survey done a couple of years ago indicated no serious problems, but our bank's Homebuyer's survey flagged a long list of defects (incl substantial movement, serious dampness and timber decay) that needed urgent repair. The bank refused to offer us a mortgage until we pay more money for a comprehensive building survey and specialist reports and repair the urgent defects.

From the start Alice pressured us to engage our lawyer, fortunately we held out to complete the survey first and avoided wasting more money on legal fees.

Following our last communication that we could not proceed unless the seller was willing to pay for a building survey we received no reply.

We were advised that before us there were 2 other buyers unable to complete the purchase, due to other reasons, however given our experience and being provided inaccurate information throughout the process you do wonder whether other buyers also wasted their money and effort due to known problems with the property.
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By: Countrywide Customer Care Residential Lettings
Dec 30, 2014
Dear Mr and Mrs Robinson,

We are really sorry to hear you had a bad experience. Your review has come through on the lettings page for Bromley Alan De Maid, if the Lettings Customer Care team can assist you at all please do not hesitate to contact Countrywide Customer Care Residential Lettings Team on 0208 650 9566

Thank You
Customer Care, Residential Lettings

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Latest Reviews

View all Reviews 31
13th Sep 2024
reviewed by 'Rachel'
“Mac, Robin and the team were great from the outset. Professional, friendly, no time wasting. Sold our house on the ......”
2nd Nov 2023
reviewed by 'Greg Corbett'
“Lisa, Georgina & Ross were all amazing during my recent flat purchase. Wasn't the easiest process but they were so patient ......”
5th Oct 2023
reviewed by 'Angry and disappointed tenant.'
“Not a great agent at all. I have been dealing with a leak from one of the properties they rent ......”
31st Aug 2023
reviewed by 'Joan E Head'
“We found Alan de Maid very good to deal with, Andrea Hassan went above and beyond what is expected of ......”
2nd Aug 2023
reviewed by 'Ramesh'
“It was a very pleasant purchase from start to finish. A very happy experience!Rebecca Corbett from Alan de Maid ......”
5th Oct 2022
reviewed by 'Emma'
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Alan De Maid
The Old Municipal Buildings, 19 East Street
Bromley
Kent
BR1 1QE
02031518071

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £240,000 £7,000,000
Lettings 86% 80% £909 £2,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 1 7 1 5 0 5 3 0 1
Areas covered
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  • BR1
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“Mac, Robin and the team were great from the o......”

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Sep 13,2024
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By: 'Rachel'
Sep 13,2024
0 people found
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Mac, Robin and the team were great from the outset. Professional, friendly, no time wasting. Sold our house on the first day. Returned calls promptly, worked hard to solve issues/problems. Would highly recommend...
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“Lisa, Georgina & Ross were all amazing during......”

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Nov 02,2023
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Georgina
By: 'Greg Corbett'
Nov 02,2023
0 people found
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Lisa, Georgina & Ross were all amazing during my recent flat purchase. Wasn't the easiest process but they were so patient and understanding of all the hurdles I had to overcome. Really friendly and personable. Couldn't rate highly enough....
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“Very bad agent. Irresponsible and negligent....”

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Oct 05,2023
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By: 'Angry and disappointed tenant.'
Oct 05,2023
0 people found
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Not a great agent at all. I have been dealing with a leak from one of the properties they rent out and they are incapable of fixing this problem. Also from the same property, their tenants are repeatedly leaving their rubbish everywhere in the front ...
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“Moving with Alan de Maid...”

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Aug 31,2023
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Andrea
By: 'Joan E Head'
Aug 31,2023
0 people found
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We found Alan de Maid very good to deal with, Andrea Hassan went above and beyond what is expected of an estate agent. Thanks Andrea for all your help....
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“It was a very pleasant purchase from start to......”

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Aug 02,2023
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Rebecca
By: 'Ramesh'
Aug 02,2023
0 people found
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It was a very pleasant purchase from start to finish. A very happy experience! Rebecca Corbett from Alan de Maid Orpington Branch was dealing with my purchase. She is really a good communicator, perfect professional & efficient. Very prompt to respond to any query. I Would ...
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“Excellent Service. Very Happy with the servic......”

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Oct 05,2022
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Ravina
By: 'Emma'
Oct 05,2022
0 people found
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Excellent Service. Very Happy with the service Alan de Maid provided selling my house. Ravina Fermah was very professional kept me informed and updated throughout the entire process....
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“Alan de Maid in Bromley were absolutely fanta......”

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Sep 03,2021
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Teresa
By: 'Claire T'
Sep 03,2021
0 people found
this helpful
Alan de Maid in Bromley were absolutely fantastic throughout the sale of my flat. They achieved lots of viewings for us as well as an asking price offer and sale. Their communication and support throughout the process was second to none. They provided support, clarity ...
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“Excellent service...”

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Jul 04,2021
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Kerry
By: 'Ronke'
Jul 04,2021
0 people found
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We couldn't rate Kerry Dexter and her team highly enough. From start to finish we were provided with exceptional service. Kerry was very supportive and accommodating of all our requests/questions ensuring we were provided with regular updates through out the process. The best part ...
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“Patient and persistent, Sophie is an advocate......”

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Sep 05,2019
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Sophie
By: 'Patricia'
Sep 05,2019
0 people found
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Patient and persistent, Sophie is an advocate for the tenant as well as representing me effectively as a landlord. She keeps on top of what needs to be done while keeping all parties informed. Makes my life much easier!...
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“Renting from landlord's perspective...”

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May 16,2019
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Sophie
By: 'VC'
May 16,2019
0 people found
this helpful
Sophie is efficient and positive in working with both landlord and tenant. She picks up what essentially needs to be done and acts promptly to keep the property well-managed. I have appreciated her discretion and judgement....
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Comment on agent fees
Fair
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“Absol fantastic service at branch...”

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Mar 01,2019
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Petrena
By: 'Ian'
Mar 01,2019
0 people found
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My experience of buying through Alan de maid was great. I haven't bought a home for nearly 25 years and forgot what the process was Petrena at the branch was fantastic. Patience with my questions , so flexible when it come to viewing and re viewing and ...
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Comment on agent fees
Good
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“Thank you Natasha...”

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Nov 29,2018
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Natasha
By: 'Rosa'
Nov 29,2018
0 people found
this helpful
My daughter and I were recently shown around a rental property by Natasha, She was very pleasant and professional and gave us plenty of time to view every part of the house. All questions were answered in detail on the day, as were the numerous ...
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Comment on agent fees
All fee’s were explained to us at the initial viewing.
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“After a year-long battle of issues with our lease, we ......”

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Feb 14,2017
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Teresa
By: 'PEDRO'
Feb 14,2017
0 people found
this helpful
After a year-long battle of issues with our lease, we finally sold our garden flat and have moved into our new house. The team at Alan de Maid (Teresa, Sarah and Aurienne) stood by us every inch of the way. They were incredibly supportive and ...
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Comment on agent fees
Perfectly happy with the fee. Industry standard.
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“I purchased my first home through Alan de Maid, I ......”

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Jan 23,2017
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Teresa
By: 'Ellie'
Jan 23,2017
0 people found
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I purchased my first home through Alan de Maid, I just had a house purchase fall apart and found the whole experience stressful and really upsetting. Thankfully I found another flat through Alan de Maid and my experience the second time round was very different, ...
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“Really disappointed with the service received from Alan De Maid ......”

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Jan 12,2017
Minithumbdown
By: 'Nick'
Jan 12,2017
5 people found
this helpful
Really disappointed with the service received from Alan De Maid when Buying our property. They were rude and did not respond to our emails or take our requests into consideration, ie completion date. They created a lot of tension and stress (from both us and ...
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“Be weary of a poor service. Agent was difficult to ......”

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Dec 06,2016
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By: 'Mr'
Dec 06,2016
4 people found
this helpful
Be weary of a poor service. Agent was difficult to deal with throughout Buying process. They adopted a blame approach towards us as buyers for delays in legal process. They did not respond to us or action reasonable requests and changed an agreed 4 week period ...
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“Totally incompetent. I had a property to let out in ......”

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Oct 28,2016
Minithumbdown
By: 'AnnoyedBromley'
Oct 28,2016
2 people found
this helpful
Totally incompetent. I had a property to let out in Bromley, I decided to use ADM's ‘full management service' (management used in the loosest of terms) which turned out to be a huge regret. I had no end of problems with bad tenants (obviously references ...
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Comment on agent fees
Terrible service for a ridiculous ‘management’ fee
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“I have to recommend Katie and Samantha at Alan de ......”

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Apr 06,2016
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By: 'Debbie'
Apr 06,2016
0 people found
this helpful
I have to recommend Katie and Samantha at Alan de maid they are both very friendly and approachable with any questions/queries etc and basically do most of the work for you which makes everything so much easier. Thank you to them both for their ...
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“As my first experience as a landlord I was very ......”

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Dec 05,2015
Minithumbup
By: 'Alessandro'
Dec 05,2015
1 people found
this helpful
As my first experience as a landlord I was very worried about the all process, fortunately for me Katie and Samantha were very professional and communicative explaining every step of the all process and listening to my needs. I could not recommend them more!...
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“After shopping around my wife and I found the service ......”

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Aug 19,2015
Minithumbup
By: 'Aiden'
Aug 19,2015
0 people found
this helpful
After shopping around my wife and I found the service in Alan De Maid extremely professional and super friendly. The team were helpful and seeing as we are first time landlords they did everything to assist us in having a smooth transaction. Thank you very ...
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“Fast, efficient and good advice. Mark, Oliver, Katie and Sam ......”

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Jul 23,2015
Minithumbup
By: 'Mak'
Jul 23,2015
2 people found
this helpful
Fast, efficient and good advice. Mark, Oliver, Katie and Sam always kept in touch so I knew excatly what was going on....
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“The whole process was very quick! Nothing was too much ......”

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Jul 18,2015
Minithumbup
By: 'Tommy'
Jul 18,2015
4 people found
this helpful
The whole process was very quick! Nothing was too much trouble for Katie, she sent me regular emails and had lengthy phone calls with me to make sure I knew what was happening when I rented through Alan de Maid. Whenever i called in, everyone ...
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“Good service! Worked with Oliver Painter, Samantha Newman and Kate ......”

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Feb 20,2015
Minithumbup
By: 'Yury'
Feb 20,2015
3 people found
this helpful
Good service! Worked with Oliver Painter, Samantha Newman and Kate Mardon. Highly recommended! Good communications. All questions were answered quickly and all problems resolved professionally....
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By: Samantha Newman
Feb 27, 2015
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Thank you for your kind review Yury. I am glad your were happy with our sevice, if you need any further assistance please do not hesitate to contact us. Samantha Newman Alan de Maid ...

“Kate has been absolutely wonderful in all of our dealings ......”

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Feb 13,2015
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Kate
By: 'Paul'
Feb 13,2015
2 people found
this helpful
Kate has been absolutely wonderful in all of our dealings with her. She has been courteous, organised and very efficient, and has been a pleasure to deal with. My washing machine had stopped working, and when we contacted her she had no delay in getting ...
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“I found the service provided by my agent helpful and ......”

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Nov 17,2014
Minithumbup
By: 'S'
Nov 17,2014
2 people found
this helpful
I found the service provided by my agent helpful and professional It was useful to have regular updates and a prompt reply to my questions...
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By: Samantha Newman
Nov 18, 2014
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Thank you for the kind review. We are glad to be of help. ...

“I was very impressed with the professional service I received. ......”

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Oct 26,2014
Minithumbup
By: 'Scot'
Oct 26,2014
3 people found
this helpful
I was very impressed with the professional service I received. Samantha was easily contactable at all times, and could answer all my questions which made the process much easier. Everything ran to schedule and I would have no hesitation in recommending Alan De Maid....
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By: Samantha Newman
Oct 30, 2014
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Dear Scot Many thanks for your kind review I am glad your move went well. Should you require further help and assistance please do not hesitate to contact me. ...

“Buyer beware:At our first (AND second) viewing we were ......”

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Oct 22,2014
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By: 'Mr&Mrs'
Oct 22,2014
2 people found
this helpful
Buyer beware: At our first (AND second) viewing we were told there must be at least 99 years left on the lease, but when during the mortgage application we asked for the details to be confirmed via email it turned out there were only 65 years left ...
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By: Countrywide Customer Care Residential Lettings
Dec 30, 2014
View all comments (1)
Dear Mr and Mrs Robinson, We are really sorry to hear you had a bad experience. Your review has come through on the lettings page for Bromley Alan De Maid, if the Lettings Customer Care team can assist you at all please do not hesitate to contact Countrywide Customer Care Residential Lettings Team on 0208 650 9566 Thank You Customer Care, Residential Lettings ...

“I am very happy with the service provided by Oliver ......”

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Oct 12,2014
Minithumbup
By: 'Peppin'
Oct 12,2014
2 people found
this helpful
I am very happy with the service provided by Oliver and his team. The turnaround time was excellent. The team has done everything on time as they committed during my initial discussion. I really appreciate the commitment! However, I feel the service fee was little ...
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By: Claire ORourke
Oct 23, 2014
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Dear Peppin Many thanks for your very kind response. Should you require further help and assistance please do not hesitate to contact us. Kind regards Claire O'Rourke Lettings Coordinator, Residential Lettings 19 East Street, Bromley, BR1 1QE ...

“They were excellent. Considering the limited time we had to ......”

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Oct 09,2014
Minithumbup
By: 'antoine'
Oct 09,2014
2 people found
this helpful
They were excellent. Considering the limited time we had to move into the property and getting all the paper work done within days....
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By: Jamie B
Oct 18, 2014
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Dear Antoine, Thank you for your kind review about my service. It really motivates me to continue to provide exceptional service. If tyou need anything else please dont hesitate to call me. ...

“I tried to buy a property through them and I ......”

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Aug 05,2014
Minithumbdown
By: 'diroca'
Aug 05,2014
3 people found
this helpful
I tried to buy a property through them and I had the most terrible service. The estate agent lady who was dealing with us was the most arrogant, rude and untrusted person I could have met. Definitely and clearly she was after her commission only. ...
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By: Countrywide Customer Care Residential Lettings
Dec 30, 2014
View all comments (1)
Dear Diroca, We are really sorry to hear you had a bad experience. Your review has come through on the lettings page for Bromley Alan De Maid, if the Lettings Customer Care team can assist you at all please do not hesistate to contact Countrywide Customer Care Residential Lettings Team on 0208 650 9566 Thank You Customer Care, Residential Lettings ...
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Last updated at 11:18 AM 08/06/2015 by allAgents

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