83% sales valuation accuracy
88% sales fee satisfaction
100% lettings valuation accuracy
67% lettings fee satisfaction
Oct 22,2014
Oct 22,2014
5
people found
this helpful
this helpful
Watts and Morgan were looking after the house we are living in when we first moved in, but our landlady has since stopped using them.
The house and garden were left in such a state of disrepair/neglect, and our landlady had no idea (she doesn't live locally and had been relying on Watts and Morgan re: repairs, cleanliness, etc). On the first weekend we lived here we had to take FIVE car-fulls of rubbish from the garden to the tip - piles of old newspapers and bags of decaying rubbish/recycling, amongst other things - and that's before we even started tackling the garden itself (it was an absolute mess, with brambles, nettles and bindweed covering everything, the potted shrubs and trees were dead and rotting, and the grass was waist-height/completely out of control).
The house was dirty, grubby, covered in food spatters and other even less pleasant things. You couldn't see through the windows, due to dirt and cobweb build-up. The LPG gas tank had been allowed to run out completely, meaning we had to wait over a week for a new delivery of gas in the coldest weather this year. Some of the white goods were broken, the toilet was leaking and had been for many months (meaning the bathroom skirting board was rotten and mouldy, as well as the floor), the boiler wasn't working properly, when you opened the cupboard doors they would fall off, the shed was full up with an accumulation of other tenant's junk and rubbish, there was a centimetre gap around the majority of the doors and windows (which is okay in the summer, not so good in the winter).......
We were under the assumption that the house/garden would be tidied before we moved in, but this never happened. We have spent a lot of time and our own money trying to sort things out here.
When we confronted Watts and Morgan about the issues above they became very aggressive, and denied all knowledge. The email back and forth with them became very, very upsetting so we gave up in the end.
The house and garden were left in such a state of disrepair/neglect, and our landlady had no idea (she doesn't live locally and had been relying on Watts and Morgan re: repairs, cleanliness, etc). On the first weekend we lived here we had to take FIVE car-fulls of rubbish from the garden to the tip - piles of old newspapers and bags of decaying rubbish/recycling, amongst other things - and that's before we even started tackling the garden itself (it was an absolute mess, with brambles, nettles and bindweed covering everything, the potted shrubs and trees were dead and rotting, and the grass was waist-height/completely out of control).
The house was dirty, grubby, covered in food spatters and other even less pleasant things. You couldn't see through the windows, due to dirt and cobweb build-up. The LPG gas tank had been allowed to run out completely, meaning we had to wait over a week for a new delivery of gas in the coldest weather this year. Some of the white goods were broken, the toilet was leaking and had been for many months (meaning the bathroom skirting board was rotten and mouldy, as well as the floor), the boiler wasn't working properly, when you opened the cupboard doors they would fall off, the shed was full up with an accumulation of other tenant's junk and rubbish, there was a centimetre gap around the majority of the doors and windows (which is okay in the summer, not so good in the winter).......
We were under the assumption that the house/garden would be tidied before we moved in, but this never happened. We have spent a lot of time and our own money trying to sort things out here.
When we confronted Watts and Morgan about the issues above they became very aggressive, and denied all knowledge. The email back and forth with them became very, very upsetting so we gave up in the end.
What agent could do to change your mind?
- Conduct thorough inspections during the tenancy - not just of the house, but of the garden and out-buildings too. - Acknowledge when they have made mistakes and try to rectify said mistakes. - Keep the landlord/landlady informed about maintenance issues at the property. - Improve their customer service generally.Attached Filesnbsp;
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Latest Reviews
9th Dec 2020
reviewed by 'Soraya'
11th Mar 2020
reviewed by 'Gregg'
8th Mar 2020
reviewed by 'James'
Opening Hours
Address
Watts & Morgan
55 High Street
Cowbridge
Cardiff County
CF71 7AE
01446 773500
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 88% | £265,000 | £750,000 |
| Lettings | 100% | 67% | £900 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 2 | 1 | 4 | 0 | 2 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 09,2020
Dec 09,2020
0
people found
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What a very bad experience.
We found a small wooded area we wanted to purchase in Hensol. We contacted Elliott who was eager for our custom and was happy to accept an offer well above asking price. After securing a solicitor, 5 days later we had ...
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Mar 11,2020
Mar 11,2020
0
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Sold my house through Watts & Morgan and can’t fault the professionalism and service. Wouldn’t hesitate to recommend them & also use their services again...
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Mar 08,2020
Mar 08,2020
0
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From buying and selling millions of pounds worth of commercial real estate, renting my properties out, to buying our family’s homes. Richard and the team never fail. I’ve emigrated abroad and even tho I’m thousands of miles away the personal touch remains.
...
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Mar 06,2020
Mar 06,2020
0
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Having Dealt with Richard & his team at Watts & Morgan for over 20 years, I can only say what a wonderful & professional service they provide. In every aspect of our home moves, Watts & Morgan have gone beyond what you would expect from an estate agent. I would ...
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Mar 04,2020
Mar 04,2020
1
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We have emigrated to the UK recently and we found the Watts & Morgan estate agents experience extremely professional in Cowbridge
They have been very thoughtful and thorough by being consistently informative and reliable
.
From our dealings with Samantha Price in the letting department it has ...
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Mar 04,2020
Mar 04,2020
0
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I have used Watts & Morgan several times over the years, from purchasing and selling our homes, rentals and land purchase. I can only speak highly of their service and professional manner . Owen...
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Mar 04,2020
Mar 04,2020
0
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We sold our property through Watts & Morgan and couldn't have been happier with the service. The whole team that we dealt with were friendly and the process of communication was great from start to finish. We would definitely use them again and recommend to anyone ...
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Mar 04,2020
Mar 04,2020
0
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We rent our current house through Watts and Morgan (Cowbridge branch) and they also manage two of our properties (from the Penarth and Cowbridge branches). They are a very friendly company to work with and we have found the staff super-efficient too. We have been ...
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Mar 04,2020
Mar 04,2020
0
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I dealt with Lewys and the team for the sale of my property. He was professional, provided great communication throughout the whole process and a first class service! I'd highly recommend....
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Mar 04,2020
Mar 04,2020
0
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After purchasing a property recommended by Watts & Morgan we decided to rent out our former property. All the staff were very professional and courteous and had viewings straight away. In no time at all it was rented and created a very happy client in myself. ...
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Mar 04,2020
Mar 04,2020
0
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We have dealt with many agents over the years...
Watts & Morgan Cowbridge have always been at the forefront of our decisions.
Mr Richard Morgan has always delivered excellent advice, with what we feel has delivered a result that was fair and reasonable for both our ...
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Mar 13,2015
Mar 13,2015
4
people found
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We cannot comment on the agent as a whole but we had dealings with Robin Jones. We were interested in purchasing and agricultural property and to be honest we have never met such an arrogant or ignorant person involved with dealing with the public. Robin ...
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What agent could do to change your mind?
There was nothing they could do to change our mind. Robin Jones rarely answer the telephone as I'm sure he felt he was too important to deal with the public and in fact I'm sure he actually thought he was doing you a favour by giving you his permission to purchase a property!Attached Filesnbsp;
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Feb 23,2015
Feb 23,2015
4
people found
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I would not use this agent for letting or selling my house. They are all too full of promises but fail to carry out a professional job....
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What agent could do to change your mind?
The agent did not carry out regular inspections of the house as agreed. The tenants had pets which had bern disallowed. The carpets were stinking of cat wee. The door frames had been scratched. The young inexperienced lady I dealt with did not have a clue ! The man in charge had plenty of charm but did not solve the issues.Attached Filesnbsp;
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Oct 22,2014
Oct 22,2014
5
people found
this helpful
this helpful
Watts and Morgan were looking after the house we are living in when we first moved in, but our landlady has since stopped using them.
The house and garden were left in such a state of disrepair/neglect, and our landlady had no idea (she ...
read full review
read full review
What agent could do to change your mind?
- Conduct thorough inspections during the tenancy - not just of the house, but of the garden and out-buildings too. - Acknowledge when they have made mistakes and try to rectify said mistakes. - Keep the landlord/landlady informed about maintenance issues at the property. - Improve their customer service generally.Attached Filesnbsp;
Was this helpful?
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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