0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
20% lettings fee satisfaction
Oct 22,2014
Oct 22,2014
2
people found
this helpful
this helpful
1. they failed in explaining their vetting system in respect to not accepting income from investments.
2. They were rude and abrupt and absolutely no customer care whatsoever.
3. they didn't ensure that Tregoodwell house was fit to rent out as it has, rising damp, leaking windows, a faulty damp chimney.
4. A wood burner that has not been checked or the chimney cleaned prior to us taking the tenancy, The glass on the front of the woodburner is cracked and the there is moisture and tar finding it's way down the outside of the flu. Due to the acrid smell of this woodburner we are unable to light it.
5. A well in the sunroom that we were not informed about and which is not capped.
6. this property has rising damp and it has been like this for many years and that is from a a council Enviromental inspector. This rising damp, is causing mould to form on the walls, floor, furniture and other possessions. This has caused us health issues and we will have to move out.
7. Last but not least, Miller Countrywide failed to inform us that the owner had an illegal water connection and that he was under the radar of South West water.
2. They were rude and abrupt and absolutely no customer care whatsoever.
3. they didn't ensure that Tregoodwell house was fit to rent out as it has, rising damp, leaking windows, a faulty damp chimney.
4. A wood burner that has not been checked or the chimney cleaned prior to us taking the tenancy, The glass on the front of the woodburner is cracked and the there is moisture and tar finding it's way down the outside of the flu. Due to the acrid smell of this woodburner we are unable to light it.
5. A well in the sunroom that we were not informed about and which is not capped.
6. this property has rising damp and it has been like this for many years and that is from a a council Enviromental inspector. This rising damp, is causing mould to form on the walls, floor, furniture and other possessions. This has caused us health issues and we will have to move out.
7. Last but not least, Miller Countrywide failed to inform us that the owner had an illegal water connection and that he was under the radar of South West water.
What agent could do to change your mind?
To listen and acknowledge that they have failed to provide an acceptable standard of service and not make lame exscuses. To also acknowledge that we have been forced to move after only 6 months in this property as conditions are so bad. It would be impossible to stay here especially when the very long and expensive work is carried out to rectify all these issues, especially the rising damp. To offer some compensation to help with our relocation and acceptance of their failings.Attached Filesnbsp;
Comment on agent fees
Miller Countrywide is the largest lettings agent in the country and their fees appear to match their size. To pay so much for such atrocious service, to the point they were arrogant and rude. Toally uncaring in the way we were dealt with.
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Latest Reviews
15th Apr 2021
reviewed by 'Alastair'
12th Feb 2021
reviewed by 'Stephen'
22nd Oct 2014
reviewed by 'Miller'
Opening Hours
Address
Miller Countrywide
30 Molesworth Street
Wadebridge
Cornwall
PL27 7DP
01208 479269
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 100% | 20% | £650 | £995 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 15,2021
Apr 15,2021
0
people found
this helpful
this helpful
Olivia and Jasmine were friendly, helpful and attentive throughout the letting process and I would not hesitate to recommend their services....
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Feb 12,2021
Feb 12,2021
0
people found
this helpful
this helpful
Jasmine and Olivia helped us through the letting process.They always answered the phone and dealt with any queries straight away. Many thanks for a wreath service.
Stephen &Annette...
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Jul 27,2017
Jul 27,2017
6
people found
this helpful
this helpful
Zero communication with this office - still awaiting my deposit after being kept waiting over 2 months. Have emailed the lettings manager numerous times but, to date, she hasn't had the courtesy to reply. This is by far the most unprofessional lettings agents that we have ...
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Comment on agent fees
Bad
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Yes
Apr 12,2017
Apr 12,2017
7
people found
this helpful
this helpful
Absolutely rubbish! Lettings manager worst I've ever dealt with. Rude, pushy and opinionated/judgemental. Still waiting for my deposit. Asked us to pay for something that hasn't been written into a contract or else our landlords will charge us for something else that we didn't ...
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read full review
Comment on agent fees
Bad
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Yes
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Oct 22,2014
Oct 22,2014
2
people found
this helpful
this helpful
1. they failed in explaining their vetting system in respect to not accepting income from investments.
2. They were rude and abrupt and absolutely no customer care whatsoever.
3. they didn't ensure that Tregoodwell house was fit to rent out as it has, rising damp, leaking windows, a ...
read full review
read full review
What agent could do to change your mind?
To listen and acknowledge that they have failed to provide an acceptable standard of service and not make lame exscuses. To also acknowledge that we have been forced to move after only 6 months in this property as conditions are so bad. It would be impossible to stay here especially when the very long and expensive work is carried out to rectify all these issues, especially the rising damp. To offer some compensation to help with our relocation and acceptance of their failings.Attached Filesnbsp;
Comment on agent fees
Miller Countrywide is the largest lettings agent in the country and their fees appear to match their size. To pay so much for such atrocious service, to the point they were arrogant and rude. Toally uncaring in the way we were dealt with.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
