60% sales valuation accuracy
80% sales fee satisfaction
100% lettings valuation accuracy
80% lettings fee satisfaction
Oct 16,2014
Oct 16,2014
4
people found
this helpful
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I don't know where to start knowing how our experience as tenants has been a nightmare from the beginning to the end.
1 - Nelsons gave us the wrong keys on the day of the moving into the flat. I ended up in front of the door, with a wrong key, all of my belongings with me at 11pm not able to get in. I was lucky enough that the neighbour helped me not to sleep in the hallway.
2 - The heating was off when we moved in (in January). Therefore, we've had to wait an entire week without heating nor hot water before Nelson's finally sent someone to turn it on.
3 - We've had many visits in the flat without any prior information nor agreement.
4, AND MOST SHOCKING - We have always paid every 1st of every month the total amount of our rent, we have never been late on any payment (I have every one of my bank statements to prove it). However, after 3 months of tenancy, Nelson's contacted us and accused us of not paying the rent. I then sent them every one of my bank statements since we moved in proving that we've always been paying it on time, once again, every 1st of every month. My flatmate who visited Nelsons' office to understand the situation experienced a very cold greeting and was asked to leave the office immediatly very rudely (by Irfan, the director) in front of the staff.
As soon as I sent the evidences of our payments, Nelsons stopped all contact with us even after I sent them 3 emails asking for their acknowledgment on the situation (you can imagine how stressed we were about these horrible accusations). Since then, the communication from Nelsons became completely inexistant, until we received a letter of eviction from them!
5 - Nelsons never contacted us to arrange the inventory checkout in our presence. They obviously decided to do it on their own terms which is unacceptable.
6 - After more than a month without our deposit back after we moved out and my daily attempts to contact Nelson's as we couldn't get in touch with the landlord, a manager named Matt was supposed to call me back about this 4 different times and never did! Until a girl actually gave me the landlord's details and that's when we actually understood the situation and were shocked to hear that the landlord was still waiting the inventory checkout from Nelson's. In conclusion, as usual, Nelsons has been very unprofessional by ignoring us all along until we finally spoke with the landlord.
In conclusion, and because we are now in contact with the landlord, we are outraged by the amount of lies Nelson's has been telling her. Irfan, the director, told her we were not paying the rent for 3 months and even explained a fictive story about one of us struggling with money! I proved to the landlord as well that we've always been paying on time and she is now as shocked as we are. This story ended with us being evicted without any reason and our landlord thinking we were thieves. This is unacceptable.
Also, we've been informed by the landlord that the new tenants of the flat are facing the same problems. While they've paid their deposit and first month rent, the landlord never received the money and try to contact Nelson's. Clever enough, they reached the tenants because they were doubting. They then received proves of every payment on time by the tenants. So were was the money Nelson's? Even if you have 5 bank account, you should be able to sort this out, it is your job and your priority. People get evicted because of you.
We are not thanking you!
Never use them.
1 - Nelsons gave us the wrong keys on the day of the moving into the flat. I ended up in front of the door, with a wrong key, all of my belongings with me at 11pm not able to get in. I was lucky enough that the neighbour helped me not to sleep in the hallway.
2 - The heating was off when we moved in (in January). Therefore, we've had to wait an entire week without heating nor hot water before Nelson's finally sent someone to turn it on.
3 - We've had many visits in the flat without any prior information nor agreement.
4, AND MOST SHOCKING - We have always paid every 1st of every month the total amount of our rent, we have never been late on any payment (I have every one of my bank statements to prove it). However, after 3 months of tenancy, Nelson's contacted us and accused us of not paying the rent. I then sent them every one of my bank statements since we moved in proving that we've always been paying it on time, once again, every 1st of every month. My flatmate who visited Nelsons' office to understand the situation experienced a very cold greeting and was asked to leave the office immediatly very rudely (by Irfan, the director) in front of the staff.
As soon as I sent the evidences of our payments, Nelsons stopped all contact with us even after I sent them 3 emails asking for their acknowledgment on the situation (you can imagine how stressed we were about these horrible accusations). Since then, the communication from Nelsons became completely inexistant, until we received a letter of eviction from them!
5 - Nelsons never contacted us to arrange the inventory checkout in our presence. They obviously decided to do it on their own terms which is unacceptable.
6 - After more than a month without our deposit back after we moved out and my daily attempts to contact Nelson's as we couldn't get in touch with the landlord, a manager named Matt was supposed to call me back about this 4 different times and never did! Until a girl actually gave me the landlord's details and that's when we actually understood the situation and were shocked to hear that the landlord was still waiting the inventory checkout from Nelson's. In conclusion, as usual, Nelsons has been very unprofessional by ignoring us all along until we finally spoke with the landlord.
In conclusion, and because we are now in contact with the landlord, we are outraged by the amount of lies Nelson's has been telling her. Irfan, the director, told her we were not paying the rent for 3 months and even explained a fictive story about one of us struggling with money! I proved to the landlord as well that we've always been paying on time and she is now as shocked as we are. This story ended with us being evicted without any reason and our landlord thinking we were thieves. This is unacceptable.
Also, we've been informed by the landlord that the new tenants of the flat are facing the same problems. While they've paid their deposit and first month rent, the landlord never received the money and try to contact Nelson's. Clever enough, they reached the tenants because they were doubting. They then received proves of every payment on time by the tenants. So were was the money Nelson's? Even if you have 5 bank account, you should be able to sort this out, it is your job and your priority. People get evicted because of you.
We are not thanking you!
Never use them.
What agent could do to change your mind?
At this point, it is obvious that this doesn't need feedback as they basically broke basic management rules with such indecency. If they need feedback on this, I don't give them much time to stay afloat with such a bad behaviour.Attached Filesnbsp;
Comment on agent fees
In no way we are happy to have paid fees for such a bad service.
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Latest Reviews
2nd Feb 2016
reviewed by 'Introublebecauseofthem'
2nd Jun 2015
reviewed by 'Laura'
19th May 2015
reviewed by 'Maria'
18th May 2015
reviewed by 'Charlie'
15th May 2015
reviewed by 'Justin'
10th Feb 2015
reviewed by 'Luke'
Opening Hours
Address
Nelsons
7 Clapham Common South Side
Clapham,London
Greater London
SW4 7AA
020 7062 8990
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 80% | £0 | £0 |
| Lettings | 100% | 80% | £620 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 13 | 10 | 0 | 0 | 0 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 02,2016
Feb 02,2016
4
people found
this helpful
this helpful
This agency has been absolutely useless since the day we started our rental contract.
We have a lot of problems with our landlord (and she has huge problems with the agency as well). We've been calling and visiting the agency for months now, trying to ...
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Jun 02,2015
Jun 02,2015
4
people found
this helpful
this helpful
Kam has been very lovely and patient, and worked really hard to accommodate my needs. I now a tenant in a lovely flat in Brixton. Thank you!...
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Aug 14, 2016
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These agents are theifs !!!! Be careful do not use them ! They owe me over £7,000 and one other landlord has been in touch to say they owe him 2 months rent also ! feel free to telephone me 07793781366 for more information. ...
May 19,2015
May 19,2015
5
people found
this helpful
this helpful
Thank you Matt for finding me a top flat in a super location!
I had nearly given up my flat hunt until I called you and you persuaded me to look at a flat in Vauxhall which I now call home :)
Top agent, and great ...
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Jun 02, 2015
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(1)
Thank you Maria you are more than welcome and it is the least we can do.
As we have our finger on the 'pulse' in the busy property market, we know how fast it moves and what are good opportunities and try to pass that knowledge on to you, the client.
We try to help everyone who we deal with find the best deal and pride ourselves on our market knowledge.
Vauxhall is a great area and we are glad you like it! ...
May 18,2015
May 18,2015
6
people found
this helpful
this helpful
Me and my flatmate rented a property through nelsons a year ago in Clapham.
We viewed several properties but settled on one that we were happy with. The flat was perfect and exactly what we were looking for. After we had put in an offer ...
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Comment on agent fees
No fees would be good but going through an agent has its costs.
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Jun 02, 2015
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Hi Charlie
Thank you for leaving a constructive review on your experience with Nelsons.
Sometimes we are faced with issues that are out of our control with regard to the changing of dates from both existing and new tenants as circumstances change unexpectedly, however we do try to the best of our ability to alleviate as much of the stress and inconveniences involved with all aspects and on this occasion we were able to find a solution for all parties involved.
I appreciate your recommendat ...
May 15,2015
May 15,2015
6
people found
this helpful
this helpful
Nelsons sorted us out with an amazing flat with amazing views in Brixton. It was so competitive & hard to find a place and they sorted us out straight away with a flat far better than we could have hoped for. We have been in the ...
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Jun 02, 2015
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Hi Justin
Thank you for your positive feedback on the experience you had when using our company.
We are pleased that you are happy with your flat and that we exceeded your expectations with the process of finding and moving into your new home.
If you are ever thinking of moving again in the future, I am sure Leo will be here and happy to assist you with your move. ...
Feb 10,2015
Feb 10,2015
7
people found
this helpful
this helpful
I approached Nelsons in help of finding a property to rent in the London area. I found the staff to be extremely helpful all the way throughout the process and even went further at all possibilities. I would highly recommend using Nelsons and I will ...
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Jun 02, 2015
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Thank you Luke.
We are delighted that you are happy with the service received and furthermore you are happy with your property.
We look forward to seeing you again when you are next searching for a flat. ...
Feb 09,2015
Feb 09,2015
7
people found
this helpful
this helpful
Nelson's have been an exception agency to deal with. The speed of the entire process was nice, fast and seemingly effortless. Even though it was not their job, any issues I have had with the flat they would always follow up with me about to ...
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Feb 09, 2015
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Hi Chris, thank you for your positive review.
We are glad to hear that you had a good experience with Nelsons and that we fulfilled your requirements and expectations. Though unfortunately we could not be of any further assistance with the issues you had within your flat, we were happy to help and are glad they were sorted quickly.
A pleasure to hear that we helped you settle in London and if you are on the move again, please don't hesitate to get in touch. ...
Oct 16,2014
Oct 16,2014
4
people found
this helpful
this helpful
I don't know where to start knowing how our experience as tenants has been a nightmare from the beginning to the end.
1 - Nelsons gave us the wrong keys on the day of the moving into the flat. I ended up in front of the ...
read full review
read full review
What agent could do to change your mind?
At this point, it is obvious that this doesn't need feedback as they basically broke basic management rules with such indecency. If they need feedback on this, I don't give them much time to stay afloat with such a bad behaviour.Attached Filesnbsp;
Comment on agent fees
In no way we are happy to have paid fees for such a bad service.
Was this helpful?
Yes
Yes
Sep 17,2014
Sep 17,2014
4
people found
this helpful
this helpful
Appauling morals. Irfan has stolen our deposit and we are taking him to court. He said he would give it back and then stopped replying to emails. He also never deposited in a deposit security scheme.
This has been an ongoing problem for 2 years. I ...
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What agent could do to change your mind?
Protected our deposit money and given it back at the end. Not have us take them to court. Reply to the court serving when it is served on them. Take responsibility. Provide a good quality house. Provide a good quality service.Attached Filesnbsp;
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Sep 28, 2018
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My daughter is in the same situation. Having recently moved out of a property managed by Nelsons, she is having an ongoing battle with Muniza Adams who is not giving back the deposit. Her excuse every time is that she is waiting to hear from the landlord, but so far has not made any progress or explained why the landlord needs to be contacted. Surely Nelsons should keep the deposit in a separate bank account, not give it to the landlord and then try to get it back.
We are now considering legal ...
Sep 17,2014
Sep 17,2014
4
people found
this helpful
this helpful
A great friendly and knowledgeable team that supported me through the trials of letting our house. We were out of their usual catchment area, but Nelsons were very helpful in getting the property assessed and marketed even though it meant more traveling. They also helped ...
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Sep 17, 2014
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Thank you for your kind words Ash. We hope that we can continue to meet your expectations with our services and endeavour to have all your properties let within a timely manner.
Yes your property is out of our 'catchment' area however as you are a long term loyal client of ours, we are more than happy to oblige.
Nelsons appreciate your business and also your acquaintance over the many years we have known you. ...
Apr 17,2014
Apr 17,2014
5
people found
this helpful
this helpful
This company is very bad and dishonest. I rented a place from them ( full of moulds and the boiler wasn't working) based on failed promises that they will fix everything. I sent an e-mail next day after I've been in the place that Im not ...
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What agent could do to change your mind?
I need my money back!Attached Filesnbsp;
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Sep 17, 2014
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Hi Maram. We are sorry to hear that this was a bad experience for you.
When you moved into the studio you made us aware the next day that there was a leak coming from the boiler and that there was some mould appearing. The landlord was contacted immediately on your behalf so as to have this rectified for you.
After the repairman had been in to address the issues, which were not to your liking, you requested to move out as you were not content on living there. This was agreed by the landlord ...
Feb 20,2014
Feb 20,2014
4
people found
this helpful
this helpful
Leo is an amzing realtor he provide an execellent services. he has been very sharp and listen to all the queries i have asking. I am havin a sublim appartment where i feel comfortable due to his amazing advices. I would recommend all my friends ...
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Sep 17, 2014
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Thank you for this review 'Shippuden' Nelsons praise themselves on their customer service and Leo certainly goes 'above and beyond' his normal duties within the company.
We are delighted that you are thrilled with your apartment and the service you have received from Nelsons.
If you are ever passing by the office, our door is always open, pop in and have a chat. ...
Feb 05,2014
Feb 05,2014
0
people found
this helpful
this helpful
Very happy with the services provided by NELSONS (7a Clapham Common South Side). Viewing organised on time, minimal paperwork and friendly service....
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Feb 04,2014
Feb 04,2014
5
people found
this helpful
this helpful
I couldn't have wished for a better experience. The staff were great, I went on several viewings with Matt, all of which were on time and fantastic finds. Irfan was great at returning my calls if Matt was out of the office. Once I had ...
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Sep 17, 2014
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Hi Vicky thank you for your energetic and positive review. We are overjoyed to hear of your experiences and the service you have received from the staff here at Nelsons Clapham. It was certainly our pleasure in showing you through prospective properties and helping you find somewhere to call home.
Even though seeking a suitable flat can be quite stressful and disheartening at times, you definitely remained confident that you would find 'the right one'.
We are happy to have had you as a client ...
Jan 06,2014
Jan 06,2014
0
people found
this helpful
this helpful
When I moved to London in Jan last year I never realised how stressful looking for a property would be. I was messed around by other agents in Clapham and incompetent staff where handling my case.
On the off chance I saw an add on ...
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Sep 18, 2014
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Thank you for your insightful review Grace. It is good to hear that your experience was pleasant and that Leo looked after you and found you exactly what you were looking for.
If you are ever on the move again, be sure to drop Leo a line and I am certain Nelsons can help you once again. ...
Jan 05,2014
Jan 05,2014
6
people found
this helpful
this helpful
Firstly our move-in monies were miscalculated as they had 'forgotten' that we had paid part of it a month before and we had to prove this to them rather than them checking their records.
The next problem started with us picking up the keys from ...
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Sep 17, 2014
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Dear tenant. Thank you for bringing your concerns to our attention. We take all comments into account and aim to have all matters handled in a timely manner.
When money is receipted by Nelsons for a pending tenancy, we make sure we verify all payments received from all methods of payment. This is to ensure that our due diligence is carried out for all parties involved.
With regard to the discrepancies within the property, we were informed by the landlord the day of your move in that there had ...
Aug 26,2013
Aug 26,2013
5
people found
this helpful
this helpful
As a landlord I have used Nelsons for lettings since 2007 and have only good things to say about them. They have always been down to earth and honest, which are two qualities that I have always appreciated. I recently used them to sell my property, ...
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Aug 08,2013
Aug 08,2013
3
people found
this helpful
this helpful
upon arriving in London I had already arranged several viewings through 2 other agents.
Knowing that I wanted to be in Clapham with only a week to find somewhere and as near to the tube as possible (who doesn't) but on a fairly tight budget I ...
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Aug 14, 2013
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(1)
Hi David,
Thank you for your kind words, its much appreciated
kind regards
Irfan and all the Team at Nelsons Clapham. ...
Aug 06,2013
Aug 06,2013
3
people found
this helpful
this helpful
I disagree with the negative reviews of this estate agents. When I first called and showed interest in one of the properties they were advertising, they were extremely helpful and I managed to view the property later that day. The person that I was shown ...
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Aug 06,2013
Aug 06,2013
2
people found
this helpful
this helpful
I disagree with the negative reviews of this estate agents. When I first called and showed interest in one of the properties they were advertising, they were extremely helpful and I managed to view the property later that day. The person that I was shown ...
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Jul 31,2013
Jul 31,2013
7
people found
this helpful
this helpful
bad service. misleading information! be aware!!! they didnt give me the property CAUSE I DIDNT HAVE a uk landlord guarantor and then they changed their minds and gave it to me when i had already rented another place trying to blame me for not renting ...
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Jun 11,2013
Jun 11,2013
11
people found
this helpful
this helpful
Stay away from this letting agent! I wish I had known about this web-site earlier. A friend and I paid a 2-week holding deposit (£340 each) on a flat that was perfect for us on 26 March 2013. All correspondence with Jaz Broughton indicated that we were to ...
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What agent could do to change your mind?
Jaz and IrfanAttached Filesnbsp;
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May 13,2013
May 13,2013
19
people found
this helpful
this helpful
Contrary to popular opinion on here, I actually have had a great experience with Nelsons. I have used their services for the last 4 years and am yet to be dissapointed. When I rented a flat in Brixton from them 2 years ago, I had a few ...
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Aug 14, 2013
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Hello Miss Mirza,
Thank you for your kind words.
We look forward to doing business with you in the future, Im Sure Matt Brajlih will still be with us then :)
All the best
Irfan ...
May 03,2013
May 03,2013
29
people found
this helpful
this helpful
Regardless of how good the house Nelsons are offering seems, it is NOT WORTH the disgusting service you will receive as a prospective tenant.
We saw the other reviews and thought "It can't be as bad as that", but we found out that, if anything, ...
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What agent could do to change your mind?
Please see my review.Attached Filesnbsp;
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Aug 14, 2013
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Dear Jon,
Sorry for the late response, I've only just seen this comment today.
I can truly understand your frustration as moving home is a stressful task alone and feeling your agent not helping you is not a nice feeling at all.
Matt has been employed by Nelsons for a number of years and would never intentionally tell you a property did have a HMO if it did not.
...
Jan 29,2013
Jan 29,2013
12
people found
this helpful
this helpful
Absolutely terrible, could rarely get hold of them, everything took forever. If we called up we were usually greeted with "are you sure we manage this property". Didn't give our deposit back as they claimed we hadn't given them notice....we had they just forgot ...
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What agent could do to change your mind?
There's no way they could've changed our mind, that's how bad they were!!Attached Filesnbsp;
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Jul 13,2012
Jul 13,2012
8
people found
this helpful
this helpful
Talked a good game but put clearly do not vet landlords. Very unhelpful in assisting me in dealing with problems with landlord and unable to communicate in basic english when I wanted to know when they would be preparing inventory for check out. A bunch ...
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Jul 12,2012
Jul 12,2012
10
people found
this helpful
this helpful
I should have trusted my instincts ... My experience with Nelsons started off positively, and ended negatively. Obtaining our security deposit has been a non-starter. The deposit was not protected on a gov scheme, which is a major failing on part of Nelsons, and yet they ...
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What agent could do to change your mind?
They could have protected the deposit in a government authorised scheme. This is effectively illegal!!! Any disputes would be resolved/mitgated through the scheme. Nelsons didn't come across as an impartial 'agent' , always seeming to favour their client, the landlord. Failed to have work done on the flat, such as installing verman scarers, noisy piping, grouting etc etcAttached Filesnbsp;
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Sep 02,2011
Sep 02,2011
12
people found
this helpful
this helpful
Nelson's were highly unprofessional and unethical company. with little to no understanding of customer service. A friend and I viewed a property and bid for the property, we agreed on a price and paid a holding cost. 50 metres after walking out of the agency after ...
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Oct 30, 2012
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you like any other potential tenant put an offer down on a property that was lower than the price Landlord was asking, an (Agent) acts as the middle man between you and the Landlord, you cannot agree a price with the Agent as the Agent only ..again is the middle man, he suggests you a rent probability Landlord will consider, however is the Landlord who accepts/reject you as a tenant, you missed out probably on some property you could not afford, get a better job and then you can put a realistic ...
Adele
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:55 AM 10/10/2016 by allAgents
