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Leighton Buzzard, LU7
2.7/5, 28 Reviews
43% Recommended
75% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
17% letting fee satisfaction
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1 Star Review
Leon
By : 'Sandra'
Services : Letting(As a Tenant)
Rent PCM : £675
Would you recommend ? : No
Postcode : LU7
9 Oct 2014
People found this helpful3
Its easier to explain how awful Squares are if you read the letter I sent their Director. I did hand deliver a letter initially to them and it was ignored. I explained how upset I was and could they please contact me to find a solution. They ignored it. Below is the letter to one of the directors/founders Leon Hill who came back to say, he was very surprised as he has never had any complaints previously. Clearly he hasnt come across this site then! Dear Mr Hill, We were due to rent 49 Magnon Court but no longer wish to because of the poor customer service and abrupt manner of Lilla Archer, the office manager. We chose to rent this property purely on the basis that it was advertised as available at the end of September 2014 and so coincided with us leaving our current property on 2nd October2014. Ms Archer's customer skills leave a lot to be desired and frankly if she is this unhelpful to new customers it did not forbade well for being a future tenant. Not only did she ignore a letter I hand delivered but was rude to my husband and told him she would decide when we could move into the property, not us. She sends emails written in red and in capitals. She refused to cooperate in anyway with us or be helpful in terms of arranging a moving in date. My husband spoke to either you or your partner and was told we could move into Magnon Court earlier but would have to clean the flat outselves. We agreed and all was fine. I asked Ms Archer the cost of having the keys one day earlier on the 30th to enable us to have a cleaner and a separate carpet cleaning company come in and she said we were not allowed to have the keys earlier and could collect them at 1:30pm on 30th September but must drop them back at 5pm and then come back the following morning at 9:30am to collect the keys again? Thats just being incredibly difficult. We offered to pay the additional day and it would have made no difference to anyone whether we had the keys from 5pm to 9am the next day but would have meant we could clean flat efficiently. We received excellent customer service from Tommy (who stepped in to show us the property and did all the paperwork) and Louie who are a credit to Squares and support the media image you portray. As a single income family, losing £225 for a credit check was not a decision we took lightly, we have now found somewhere further from the train station and £150 more in rent a month, just because we refuse to deal with this employee any further. M and M properties could not be anymore helpful and are a delight to deal with. I do sincerely hope the landlord at Magnon Court does not lose out on rent because of this and we have let you know at the soonest opportunity having paid our deposit in full and months rent in advance for the new property this morning. I would appreciate acknowledgement of this email even if you do not wish to comment just so that I know the email was delivered and that the property can be readvertsied for the landlord. Sandra xxx
What agent could do to change your mind?
Advertise letting dates correctly and inform people when they inquire. People give notice on current flats based on ability to move into a new one. Squares would have left us stranded for 3 days with a family of 2 boys. They should not be so rude and unhelpful for no reason. They could have been more accommodating but choose not to and surely the previous tenants would have had to clean the flat before they left so why were we being asked to do it?
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 100% | £35,000 | £500,000 |
| Lettings | 100% | 17% | £600 | £1,000 |
Address
Squares Estate Agents
38 High Street, Leighton Buzzard, Bedfordshire
LU7 1EA
01525 852255
Services offered
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Squares Estate Agents Branches (View All 2)
Squares did a great job when ...
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5 Star Review
Leon
By : 'Garry'
Services : Sales( As a Vendor )
Sold price : £390000
Would you recommend ? : Yes
Postcode : LU7
12 Dec 2022
People found this helpful0
Squares did a great job when my wife and I decided to sell our property. The sale process included tricky negotiations with various parties, and Squares provided calm, clear, professional service throughout, and helped my wife and I to feel we were in safe hands. I would certainly use Squares... Read Full Review
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Garry said about Squares Estate Agents
Services : Sales( As a Vendor )Date: 12th Dec 2022
Squares did a great job when my wife and I decided to sell our property. The sale process included tricky negotiations with various parties, and Squares provided calm, clear, professional service throughout, and helped my wife and I to feel we were in safe hands. I would certainly use Squares again!
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Does anyone work ...
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1 Star Review
By : 'Rachael'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LU7
12 Jun 2022
People found this helpful0
Have been calling and emailing for several days now to view a property but no one has got back to me!?No one answers the phone, it’s always the answer machine. No one has acknowledged my emails either. What’s the point in being an estate agents if you’re not even... Read Full Review
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Rachael Phipps said about Squares Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 12th Jun 2022
Have been calling and emailing for several days now to view a property but no one has got back to me!?No one answers the phone, it’s always the answer machine. No one has acknowledged my emails either. What’s the point in being an estate agents if you’re not even attempting to sell houses.
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By : Leon Hill
13 Jun 2022sorry to hear this has been your experience please get in touch with myself Leon Hill on leon@squaresestateagents.co.uk and i will be happy to...
Absolutely appalling. Once ...
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1 Star Review
Lilla
By : 'Andy'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : LU7
23 Feb 2022
People found this helpful0
Absolutely appalling. Once they have you signed to a contract they are not interested. If you actually manage to speak to someone, and not the answerphone, they fob you off with vague promises, but nothing ever gets sorted. The woman in the office (Leela) is rude and condesending. Do not use these... Read Full Review
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Andy said about Squares Estate Agents
Services : Letting( As a Tenant )Date: 23rd Feb 2022
Absolutely appalling. Once they have you signed to a contract they are not interested. If you actually manage to speak to someone, and not the answerphone, they fob you off with vague promises, but nothing ever gets sorted. The woman in the office (Leela) is rude and condesending. Do not use these people, all they want is your money.
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By : Leon Hill
23 Feb 2022hi Andy thank you for the comments, if you could contact me directly to discuss the issues you have mentioned that would be appreciated as i can't see your details on our system or see which...
Really good service - would ...
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5 Star Review
Leon
By : 'Linda'
Services : Sales( As a Vendor )
Sold price : £35000
Would you recommend ? : Yes
Postcode : LU7
26 Nov 2021
People found this helpful0
Really good service - would recommend Leon and the team - have always been very helpful and friendly. Best in Leighton... Read Full Review
Comments (1)Really good service - would recommend
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Linda Yarham said about Squares Estate Agents
Services : Sales( As a Vendor )Date: 26th Nov 2021
Really good service - would recommend
Leon and the team - have always been very helpful and friendly.
Best in Leighton Buzzard
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By : Leon Hill
26 Nov 2021Thank you so much for your kind words, it has also been a pleasure dealing with you both as vendors and i hope your new move to Kent goes well Leon...
Landlord of a portfolio of ...
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5 Star Review
Leon
By : 'Steven'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : LU7
10 May 2021
People found this helpful0
Landlord of a portfolio of buy to let properties over the past 20 years. I selected Squares Estate Agents in late 2012 to fully manage a number of properties in Leighton Buzzard. The service I received was excellent - so much so I did not have to devote any time in the management and maintenance.... Read Full Review
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Steven said about Squares Estate Agents
Services : Letting( As a Owner )Date: 9th May 2021
Landlord of a portfolio of buy to let properties over the past 20 years. I selected Squares Estate Agents in late 2012 to fully manage a number of properties in Leighton Buzzard. The service I received was excellent - so much so I did not have to devote any time in the management and maintenance. The Squares team also maintained excellent relationships with my tenants over the past 8 years since they started with me. I found the team reliable and professional at all times and easy to get on with. I strongly stand by this team who have proven themselves to me over such a long period.
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Excellent ...
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5 Star Review
Leon
By : 'Marion'
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : Yes
Postcode : LU7
5 May 2021
People found this helpful0
Leon Hill went above and beyond to sell our probate property. We have had a wonderful experience and I can't recommend him highly... Read Full Review
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Marion Smith said about Squares Estate Agents
Services : Sales( As a Vendor )Date: 4th May 2021
Leon Hill went above and beyond to sell our probate property. We have had a wonderful experience and I can't recommend him highly enough.
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This agent is Beyond poor, ...
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1 Star Review
Leon
By : 'Honest'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £325000
Would you recommend ? : No
Postcode : LU6
26 Feb 2016
People found this helpful3
This agent is Beyond poor, not only for lettings but also selling. If you want to pay top whack to sell your home & do all the work yourself then this is the place to go. They; - don't return calls - provide inaccurate information - don't follow up on viewings or offers - are expensive -... Read Full Review
What agent could do to change your mind?
Overpriced
Comments on Agent Fees
Overpriced
Comments (0)This agent is Beyond poor, not only for lettings but also selling. If you want to pay top whack to sell your home & do all the work yourself then this is the place to go. They;
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Honest Cam said about Squares Estate Agents
Services : Sales( Prospective Vendor/Buyer )Date: 26th Feb 2016
This agent is Beyond poor, not only for lettings but also selling. If you want to pay top whack to sell your home & do all the work yourself then this is the place to go. They;
- don't return calls
- provide inaccurate information
- don't follow up on viewings or offers
- are expensive
- staff are rude
- don't give a damn about you or your prospective buyers.
All in all, if you want to sell your home I would suggest you go somewhere else. I am very surprised these 'agents' are still in business - they talk the talk but that's where it ends, after you sign on the dotted line.
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Definitely the worst estate ...
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1 Star Review
Lilla
By : 'Kinga'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : MK3
19 Aug 2015
People found this helpful6
Definitely the worst estate agents we ever had to deal with. Very poor customer service, all girls working in Leighton Buzzard office are rude, arrogant and incompetent. Also their make up is more appropriate for a night out rather than office work We were made to moved into a filthy, dirty house.... Read Full Review
What agent could do to change your mind?
Their services were not worth even a penny
Attached Files
Comments on Agent Fees
Their services were not worth even a penny
Comments (0)Definitely the worst estate agents we ever had to deal with. Very poor customer service, all girls working in Leighton Buzzard office are rude, arrogant and incompetent. Also their make up is more appropriate for a night out rather than office work
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Kinga Trela said about Squares Estate Agents
Services : Letting( As a Tenant )Date: 18th Aug 2015
Definitely the worst estate agents we ever had to deal with. Very poor customer service, all girls working in Leighton Buzzard office are rude, arrogant and incompetent. Also their make up is more appropriate for a night out rather than office work
We were made to moved into a filthy, dirty house. Spent full day scrubbing all cupboards in the kitchen before I could actually put anything in. Bathroom was in absolutely disgusting state including urine marks on the toilet seat and tiles around. Full bottle of bleach used on bath to bring it back to usable condition.
Non existing property maintenance. Their handy man Bob is a waste of space, absolutely useless. Our roof was leaking for 8 months before they sent him in. Then he decided a BUCKET placed in the loft under the hole will fix the issue.
Whoever has given positive review must be paid by them.
Avoid like a plague!!!
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Left me with smelly carpets - ...
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1 Star Review
By : 'Sherni'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : LU7
1 Dec 2014
People found this helpful4
Left me with smelly carpets - claimed they have been washed. Apartment had been smoked in, so a very horrible smell. 7 months later i've been advised they there are no keys for the meter cabinet and I need to ask a neighbour (even though someone submitted my meter readings just a few weeks ago).... Read Full Review
What agent could do to change your mind?
Liaise with me, thats all.
Comments on Agent Fees
I paid fees for a service which I have not had yet.
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Sherni said about Squares Estate Agents
Services : Letting( As a Tenant )Date: 1st Dec 2014
Left me with smelly carpets - claimed they have been washed. Apartment had been smoked in, so a very horrible smell. 7 months later i've been advised they there are no keys for the meter cabinet and I need to ask a neighbour (even though someone submitted my meter readings just a few weeks ago). Bathroom floor had mould underneath before i moved in and have been told I may have to pay for it after an inspection. Waited for inspector to inspect property 2 days in a row and he never turned up - all in all, very bad experience so far, after this, will never use squares again.
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Its easier to explain how ...
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1 Star Review
Leon
By : 'Sandra'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : LU7
9 Oct 2014
People found this helpful3
Its easier to explain how awful Squares are if you read the letter I sent their Director. I did hand deliver a letter initially to them and it was ignored. I explained how upset I was and could they please contact me to find a solution. They ignored it. Below is the letter to one of the... Read Full Review
What agent could do to change your mind?
Advertise letting dates correctly and inform people when they inquire. People give notice on current flats based on ability to move into a new one. Squares would have left us stranded for 3 days with a family of 2 boys. They should not be so rude and unhelpful for no reason. They could have been more accommodating but choose not to and surely the previous tenants would have had to clean the flat before they left so why were we being asked to do it?
Comments (0)Its easier to explain how awful Squares are if you read the letter I sent their Director. I did hand deliver a letter initially to them and it was ignored. I explained how upset I was and could they please contact me to find a solution. They ignored it.
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Sandra Leighton Buzzard said about Squares Estate Agents
Services : Letting( As a Tenant )Date: 8th Oct 2014
Its easier to explain how awful Squares are if you read the letter I sent their Director. I did hand deliver a letter initially to them and it was ignored. I explained how upset I was and could they please contact me to find a solution. They ignored it.
Below is the letter to one of the directors/founders Leon Hill who came back to say, he was very surprised as he has never had any complaints previously. Clearly he hasnt come across this site then!
Dear Mr Hill,
We were due to rent 49 Magnon Court but no longer wish to because of the poor customer service and abrupt manner of Lilla Archer, the office manager. We chose to rent this property purely on the basis that it was advertised as available at the end of September 2014 and so coincided with us leaving our current property on 2nd October2014.
Ms Archer's customer skills leave a lot to be desired and frankly if she is this unhelpful to new customers it did not forbade well for being a future tenant. Not only did she ignore a letter I hand delivered but was rude to my husband and told him she would decide when we could move into the property, not us. She sends emails written in red and in capitals.
She refused to cooperate in anyway with us or be helpful in terms of arranging a moving in date. My husband spoke to either you or your partner and was told we could move into Magnon Court earlier but would have to clean the flat outselves. We agreed and all was fine. I asked Ms Archer the cost of having the keys one day earlier on the 30th to enable us to have a cleaner and a separate carpet cleaning company come in and she said we were not allowed to have the keys earlier and could collect them at 1:30pm on 30th September but must drop them back at 5pm and then come back the following morning at 9:30am to collect the keys again?
Thats just being incredibly difficult. We offered to pay the additional day and it would have made no difference to anyone whether we had the keys from 5pm to 9am the next day but would have meant we could clean flat efficiently.
We received excellent customer service from Tommy (who stepped in to show us the property and did all the paperwork) and Louie who are a credit to Squares and support the media image you portray.
As a single income family, losing £225 for a credit check was not a decision we took lightly, we have now found somewhere further from the train station and £150 more in rent a month, just because we refuse to deal with this employee any further. M and M properties could not be anymore helpful and are a delight to deal with.
I do sincerely hope the landlord at Magnon Court does not lose out on rent because of this and we have let you know at the soonest opportunity having paid our deposit in full and months rent in advance for the new property this morning.
I would appreciate acknowledgement of this email even if you do not wish to comment just so that I know the email was delivered and that the property can be readvertsied for the landlord.
Sandra xxx
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1 Star Review
By : 'Brendan'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : LU7
26 Sept 2014
People found this helpful4
Luckily I have just finished renting a property through squares leighton buzzard and will no longer have to deal with their rudeness, incompetence and lethargy. How this company is still in business I do not know. They never, ever keep you updated or fulfil any of their duties or promises. They ... Read Full Review
What agent could do to change your mind?
Close down
Comments (0)Luckily I have just finished renting a property through squares leighton buzzard and will no longer have to deal with their rudeness, incompetence and lethargy.
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Brendan said about Squares Estate Agents
Services : Letting( As a Tenant )Date: 25th Sep 2014
Luckily I have just finished renting a property through squares leighton buzzard and will no longer have to deal with their rudeness, incompetence and lethargy.
How this company is still in business I do not know. They never, ever keep you updated or fulfil any of their duties or promises. They are rude on the phone and do business with such an air of arrogance that is unbelievable.
I rented a house through squares for 12 months and from start to finish it was a nightmare. The moving in date I was guaranteed was put back 3 weeks that left me out of pocket and having to find temporary accommodation. They never ever dealt with problems at the property. I had to call the landlord myself and ask him directly, even though this shower were paid to manage. The landlord will not use them again as a result.
They take theirs fees and that is the last they want to deal with you.
Stay well clear of this company.
And don't believe the fake good reviews you see here. I can't imagine anyone who has used squares has anything good to say about them unless they are complete utter simpletons.
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Squares let my property ...
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5 Star Review
By : 'JP'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : MK4
16 Mar 2014
People found this helpful0
Squares let my property recently. I hadn't used an agent for about 2 years, because I got fed up with the poor quality of tenant enquiries, but I was actually pleasantly surprised with Squares. They came within a cat's whisker of renting it to the first person to view it, but when they pulled out ... Read Full Review
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JP said about Squares Estate Agents
Services : Letting( As a Owner )Date: 16th Mar 2014
Squares let my property recently. I hadn't used an agent for about 2 years, because I got fed up with the poor quality of tenant enquiries, but I was actually pleasantly surprised with Squares. They came within a cat's whisker of renting it to the first person to view it, but when they pulled out Squares found another tenant in just 4 days. That potentially saved me a lot of lost rent. Thanks!
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I have been overwhelmed by ...
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5 Star Review
By : 'Mr'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : MK4
12 Mar 2014
People found this helpful0
I have been overwhelmed by how professional Squares in LB handled my buying experience even though the property was outside my local area. Throughout the entire process I was kept up to date and notified of any milestones as soon as they happened. The vendor's solicitors were a bit slow throughout ... Read Full Review
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Mr P said about Squares Estate Agents
Services : Sales( As a Buyer )Date: 12th Mar 2014
I have been overwhelmed by how professional Squares in LB handled my buying experience even though the property was outside my local area. Throughout the entire process I was kept up to date and notified of any milestones as soon as they happened. The vendor's solicitors were a bit slow throughout the process but Squares chased them up on a weekly basis and even hand delivered the documents on a couple of occasions to speed things up. To which the vendor asked if I paid extra for the 'special service' to which I respond 'Nope they are just going the extra mile as always'. I look forward to using them in the future as this not a service I see very often these days. Thanks very much Squares LB
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Overall we have had a totally ...
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1 Star Review
By : 'RippedOff'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : LU7
7 Jan 2014
People found this helpful2
Overall we have had a totally shocking experience with Squares Estate Agents using them as both letting agents and finally selling our property. As letting agents they do the bare minimum to get their 10% monthly fee. Rarely did they keep us informed of what was going on with the property to the ... Read Full Review
What agent could do to change your mind?
Pay the money you owe us.
Comments (0)Overall we have had a totally shocking experience with Squares Estate Agents using them as both letting agents and finally selling our property.
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RippedOff said about Squares Estate Agents
Services : Sales( As a Vendor )Date: 7th Jan 2014
Overall we have had a totally shocking experience with Squares Estate Agents using them as both letting agents and finally selling our property.
As letting agents they do the bare minimum to get their 10% monthly fee. Rarely did they keep us informed of what was going on with the property to the point that at one stage our tentants went 3 days without electricity because they failed to arrange a fuse being replaced.
During the sale of the property they agreed that as 'valuable customers' they would charge 1.5% commission. On completion they charged 1.9% leaving us around £500 out of pocket. We also agreed to let the buyer rent our property whilst waiting for the completion date. We are still waiting for them to pay us the rent. All told they still have over £1000 of our money.
We are now seeking legal advice.
DO NOT USE THIS ESTATE AGENT
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As soon as I told people in ...
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1 Star Review
By : 'Dishonest'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LU7
16 Dec 2013
People found this helpful3
As soon as I told people in the local area that i had applied for a property through Squares I was surprised to find almost everybody i told had a negative comment to make about Squares as an agent, after dealing with them over the past weeks I now know why. After viewing a property we decided... Read Full Review
What agent could do to change your mind?
I am not naive enough to think that mistakes do not happen, the important thing is how they are rectified. Regular contact with us on this matter as reassurance would have made all the difference. There is however no excuse for the rude way in which my partner was spoken to by a female member of staff and it is also not acceptable to blatantly ignore e-mails and phone calls from customers.
Comments (1)As soon as I told people in the local area that i had applied for a property through Squares I was surprised to find almost everybody i told had a negative comment to make about Squares as an agent, after dealing with them over the past weeks I now know why.
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Dishonest & Rude. said about Squares Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 16th Dec 2013
As soon as I told people in the local area that i had applied for a property through Squares I was surprised to find almost everybody i told had a negative comment to make about Squares as an agent, after dealing with them over the past weeks I now know why.
After viewing a property we decided to make an application and rung squares to arrange dates and pay the admin/holding fee of £227. The moving date had been agreed with the landlord and current tenant at the prospective property so we made the arrangements to move from our property in time to move into the new one.
We then heard nothing at all from squares regarding our references for two weeks until my partner received a phone call from a rude member of staff at squares who told her that our move in date was impossible and we would have to move in either a month earlier or later that the proposed date. I contacted the director the following day to get an update on the situation and was told that it was a simple mistake and it would be sorted. Three weeks later and after countless ignored e-mails and avoided phone calls to squares for a n update on the problem we decided that we needed to find an alternative property and e-mailed squares telling then that we were withdrawing our application and requested a full refund. Funny enough after this e-mail was sent I was called the following morning by squares stating that they had all of a sudden sorted the situation and we could move in on a date close to our move in date. By this stage we had lost all confidence in Squares and decided to withdraw our application rather than face more lies and incompotence from them in any future dealings.
There are not many options when it comes to letting agents in the Leighton Buzzard area which I suspect is why Squares have the ' You need us more than we need you' approach to customer service. Though there are other options out there and I strongly advise anybody to explore them before wasting there time and money with this company who are among the worst I have ever had the misfortune to deal with.
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By : Sandra Smith
8 Oct 2014They did almost a similar thing to us, advertised flat as available end of September and as we had to move out 2nd October 2014 this was perfect timing. Rude woman told my husband SHE would decide...
they dont take care of the ...
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1 Star Review
Lilla
By : 'david'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : MK9
28 Nov 2013
People found this helpful2
they dont take care of the few things they have to do, just filling papers and referencing stuff is a nightmare, never informed whats going on, not clear processes, in the end problems that they dont try to... Read Full Review
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david said about Squares Estate Agents
Services : Letting( As a Tenant )Date: 28th Nov 2013
they dont take care of the few things they have to do, just filling papers and referencing stuff is a nightmare, never informed whats going on, not clear processes, in the end problems that they dont try to solve
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I've met some slippery, ...
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1 Star Review
By : 'Lurens'
Services : Letting( As a Tenant )
Would you recommend ? : No
23 Aug 2011
People found this helpful3
I've met some slippery, shoddy estate and letting agents in my life, but these were beyond bad. Initial impressions seemed okay - they were very helpful in setting up a viewing and actually getting me a rental property that was suitable. However, from the point I paid my fees (damned expensive, I... Read Full Review
What agent could do to change your mind?
Act professional Stop charging a fortune and doing sod all Addressing complaints and start taking their responsibilities seriously
Comments (1)I've met some slippery, shoddy estate and letting agents in my life, but these were beyond bad. Initial impressions seemed okay - they were very helpful in setting up a viewing and actually getting me a rental property that was suitable. However, from the point I paid my fees (damned expensive, I might add), it all went downhill.
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Lurens said about Squares Estate Agents
Services : Letting( As a Tenant )Date: 23rd Aug 2011
I've met some slippery, shoddy estate and letting agents in my life, but these were beyond bad. Initial impressions seemed okay - they were very helpful in setting up a viewing and actually getting me a rental property that was suitable. However, from the point I paid my fees (damned expensive, I might add), it all went downhill.
The lettings management seems to be run by a shockingly rude, incompetent, ignorant woman called Natalie. If you're paying for a service you expect people to be polite even if they manage to mess up simple tasks - but no. Every communication with her was extraordinarily rude, in fact beyond rude and often just offensive. I'm a professional person, paying a lot of money for what I expect to be a quality rental: I don't appreciate being told that I'm interrupting her nail filing with my requests for information that, frankly, she couldn't be bothered to supply beforehand.
Complaining to the MD got nowhere - he promised to investigate but I suspect it got in the way of his golf days.
Oh yes and data protection regulations and marketing restrictions? They completely flouted those. I have submitted evidence to the ICO for a complaint against these morons.
In the end, I decided to cut my losses and went to another agency, after Squares let me down too often. Please, if you're even thinking about doing business with them - think again.
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By : me
26 Apr 2013just had the same bad arrogant experience too they , take your money £227 admin fee drag their heels , , never getting back to you , as promised , when you complain that the fee pays their wages...
Worst estate agents ever. ...
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1 Star Review
By : 'Unhappytennant'
Services : Letting( As a Tenant )
Would you recommend ? : No
13 Aug 2011
People found this helpful1
Worst estate agents ever. Staff change monthly due to poor management and shoddy service. With a 3 yearly rental we saw 12 different lettings staff. That alone is enough to worry. Major problems; Rude and unhelpful staff Non existent property maintenance Lying and... Read Full Review
Comments (0)Worst estate agents ever.
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Unhappytennant said about Squares Estate Agents
Services : Letting( As a Tenant )Date: 12th Aug 2011
Worst estate agents ever.
Staff change monthly due to poor management and shoddy service.
With a 3 yearly rental we saw 12 different lettings staff.
That alone is enough to worry.
Major problems;
Rude and unhelpful staff
Non existent property maintenance
Lying and untrustworthy staff
Breaching privacy rules
I shall expand.
Upon rental the garden was full of rubbish. Promised removal which never occurred. Upon leaving trying to charge us for it. Garden was also all dirt and hardcore. It was transformed into lawn. A bark area. And a planted paved area. Upon leaving gold garden us ruined. After our own expense spent doing garden up.
We had problems with abusive neighbour. It so happens that the lettings manager was friends with these and the abusive neighbour informed us she was telling them confidential information which squares deny obviously.
We had the back door vandalised. Broke handle and smashed window. 6 months before we left. No repair and now holding us responsible despite police involvement.
Also had water leaks into ceiling from above flats. No repairs made and blaming us again.
Flat full of mould due to broken buttering and no ventilation inside especially in the bathroom. Again being blamed.
Upon moving in pets were authorise. When we came to our final renewal pets now needed an additional deposit and re authorising even though initial deposit and inventory covers them.
There is no out of hours emergency number. So when door vandalised and needed securing police arranged it and squares agreed to paid but we ended up being chased for money as squares had not paid.
Overall there service is appalling and I would urge people to find all the bad reviews and to avoid because when they are bad they are horrific.
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Great advice and a friendly ...
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5 Star Review
By : 'Ade'
Services : Letting( As a Owner )
Would you recommend ? : Yes
21 Jul 2011
People found this helpful0
Great advice and a friendly service, top... Read Full Review
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Ade said about Squares Estate Agents
Services : Letting( As a Owner )Date: 21st Jul 2011
Great advice and a friendly service, top marks
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I have to say in all my years ...
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1 Star Review
By : 'KJA'
Services : Letting( As a Tenant )
Would you recommend ? : No
26 May 2011
People found this helpful4
I have to say in all my years of renting property that Squares is positively the worst agent I have ever had the misfortune to deal with. The property on moving in was filthy and none of the work agreed had been completed and in fact took about 6 months to complete. One piece of work took a year! ... Read Full Review
Comments (0)I have to say in all my years of renting property that Squares is positively the worst agent I have ever had the misfortune to deal with. The property on moving in was filthy and none of the work agreed had been completed and in fact took about 6 months to complete. One piece of work took a year! The staff particularly the girls who worked on lettings were beyond rude and even when the error was clearly theirs there was never an apology and their rude tone continued throughout any dealings with them. Nothing was ever done in a timely fashion including the return of our deposit on moving out and took numerous phone calls to sort out.
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KJA said about Squares Estate Agents
Services : Letting( As a Tenant )Date: 26th May 2011
I have to say in all my years of renting property that Squares is positively the worst agent I have ever had the misfortune to deal with. The property on moving in was filthy and none of the work agreed had been completed and in fact took about 6 months to complete. One piece of work took a year! The staff particularly the girls who worked on lettings were beyond rude and even when the error was clearly theirs there was never an apology and their rude tone continued throughout any dealings with them. Nothing was ever done in a timely fashion including the return of our deposit on moving out and took numerous phone calls to sort out.
I would highly discourage anyone from taking a property from them and in fact our very property we have since found has been relet to someone and already they are having similar problems with things not done that were agreed on before move in, if only we had known them before we would have told them to steer clear of Squares. I am just thankful we now no longer have to deal with them as every encounter was stressful!!
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