75% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
17% lettings fee satisfaction
Oct 09,2014
Oct 09,2014
3
people found
this helpful
this helpful
Its easier to explain how awful Squares are if you read the letter I sent their Director. I did hand deliver a letter initially to them and it was ignored. I explained how upset I was and could they please contact me to find a solution. They ignored it.
Below is the letter to one of the directors/founders Leon Hill who came back to say, he was very surprised as he has never had any complaints previously. Clearly he hasnt come across this site then!
Dear Mr Hill,
We were due to rent 49 Magnon Court but no longer wish to because of the poor customer service and abrupt manner of Lilla Archer, the office manager. We chose to rent this property purely on the basis that it was advertised as available at the end of September 2014 and so coincided with us leaving our current property on 2nd October2014.
Ms Archer's customer skills leave a lot to be desired and frankly if she is this unhelpful to new customers it did not forbade well for being a future tenant. Not only did she ignore a letter I hand delivered but was rude to my husband and told him she would decide when we could move into the property, not us. She sends emails written in red and in capitals.
She refused to cooperate in anyway with us or be helpful in terms of arranging a moving in date. My husband spoke to either you or your partner and was told we could move into Magnon Court earlier but would have to clean the flat outselves. We agreed and all was fine. I asked Ms Archer the cost of having the keys one day earlier on the 30th to enable us to have a cleaner and a separate carpet cleaning company come in and she said we were not allowed to have the keys earlier and could collect them at 1:30pm on 30th September but must drop them back at 5pm and then come back the following morning at 9:30am to collect the keys again?
Thats just being incredibly difficult. We offered to pay the additional day and it would have made no difference to anyone whether we had the keys from 5pm to 9am the next day but would have meant we could clean flat efficiently.
We received excellent customer service from Tommy (who stepped in to show us the property and did all the paperwork) and Louie who are a credit to Squares and support the media image you portray.
As a single income family, losing £225 for a credit check was not a decision we took lightly, we have now found somewhere further from the train station and £150 more in rent a month, just because we refuse to deal with this employee any further. M and M properties could not be anymore helpful and are a delight to deal with.
I do sincerely hope the landlord at Magnon Court does not lose out on rent because of this and we have let you know at the soonest opportunity having paid our deposit in full and months rent in advance for the new property this morning.
I would appreciate acknowledgement of this email even if you do not wish to comment just so that I know the email was delivered and that the property can be readvertsied for the landlord.
Sandra xxx
Below is the letter to one of the directors/founders Leon Hill who came back to say, he was very surprised as he has never had any complaints previously. Clearly he hasnt come across this site then!
Dear Mr Hill,
We were due to rent 49 Magnon Court but no longer wish to because of the poor customer service and abrupt manner of Lilla Archer, the office manager. We chose to rent this property purely on the basis that it was advertised as available at the end of September 2014 and so coincided with us leaving our current property on 2nd October2014.
Ms Archer's customer skills leave a lot to be desired and frankly if she is this unhelpful to new customers it did not forbade well for being a future tenant. Not only did she ignore a letter I hand delivered but was rude to my husband and told him she would decide when we could move into the property, not us. She sends emails written in red and in capitals.
She refused to cooperate in anyway with us or be helpful in terms of arranging a moving in date. My husband spoke to either you or your partner and was told we could move into Magnon Court earlier but would have to clean the flat outselves. We agreed and all was fine. I asked Ms Archer the cost of having the keys one day earlier on the 30th to enable us to have a cleaner and a separate carpet cleaning company come in and she said we were not allowed to have the keys earlier and could collect them at 1:30pm on 30th September but must drop them back at 5pm and then come back the following morning at 9:30am to collect the keys again?
Thats just being incredibly difficult. We offered to pay the additional day and it would have made no difference to anyone whether we had the keys from 5pm to 9am the next day but would have meant we could clean flat efficiently.
We received excellent customer service from Tommy (who stepped in to show us the property and did all the paperwork) and Louie who are a credit to Squares and support the media image you portray.
As a single income family, losing £225 for a credit check was not a decision we took lightly, we have now found somewhere further from the train station and £150 more in rent a month, just because we refuse to deal with this employee any further. M and M properties could not be anymore helpful and are a delight to deal with.
I do sincerely hope the landlord at Magnon Court does not lose out on rent because of this and we have let you know at the soonest opportunity having paid our deposit in full and months rent in advance for the new property this morning.
I would appreciate acknowledgement of this email even if you do not wish to comment just so that I know the email was delivered and that the property can be readvertsied for the landlord.
Sandra xxx
What agent could do to change your mind?
Advertise letting dates correctly and inform people when they inquire. People give notice on current flats based on ability to move into a new one. Squares would have left us stranded for 3 days with a family of 2 boys. They should not be so rude and unhelpful for no reason. They could have been more accommodating but choose not to and surely the previous tenants would have had to clean the flat before they left so why were we being asked to do it?Attached Filesnbsp;
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Latest Reviews
12th Dec 2022
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23rd Feb 2022
reviewed by 'Andy'
26th Nov 2021
reviewed by 'Linda Yarham'
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reviewed by 'Steven'
5th May 2021
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Opening Hours
Address
Squares Estate Agents
38 High Street
Leighton Buzzard
Bedfordshire
LU7 1EA
01525 852255
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £35,000 | £500,000 |
| Lettings | 100% | 17% | £600 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 1 | 0 | 11 | 5 | 1 | 2 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 12,2022
Dec 12,2022
0
people found
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this helpful
Squares did a great job when my wife and I decided to sell our property. The sale process included tricky negotiations with various parties, and Squares provided calm, clear, professional service throughout, and helped my wife and I to feel we were in safe hands. ...
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Jun 12,2022
Jun 12,2022
0
people found
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Have been calling and emailing for several days now to view a property but no one has got back to me!?No one answers the phone, it’s always the answer machine. No one has acknowledged my emails either. What’s the point in being ...
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Jun 13, 2022
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sorry to hear this has been your experience
please get in touch with myself Leon Hill on [email protected] and i will be happy to help ...
Feb 23,2022
Feb 23,2022
0
people found
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this helpful
Absolutely appalling. Once they have you signed to a contract they are not interested. If you actually manage to speak to someone, and not the answerphone, they fob you off with vague promises, but nothing ever gets sorted. The woman in the office (Leela) is ...
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Feb 23, 2022
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hi Andy
thank you for the comments, if you could contact me directly to discuss the issues you have mentioned that would be appreciated as i can't see your details on our system or see which tenancy or property this relates too and would be more than happy to help
Leon Hill ...
Nov 26,2021
Nov 26,2021
0
people found
this helpful
this helpful
Really good service - would recommend
Leon and the team - have always been very helpful and friendly.
Best in Leighton Buzzard...
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Nov 26, 2021
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Thank you so much for your kind words, it has also been a pleasure dealing with you both as vendors and i hope your new move to Kent goes well
Leon Hill ...
May 10,2021
May 10,2021
0
people found
this helpful
this helpful
Landlord of a portfolio of buy to let properties over the past 20 years. I selected Squares Estate Agents in late 2012 to fully manage a number of properties in Leighton Buzzard. The service I received was excellent - so much so I did not have to ...
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May 05,2021
May 05,2021
0
people found
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Leon Hill went above and beyond to sell our probate property. We have had a wonderful experience and I can't recommend him highly enough....
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Feb 26,2016
Feb 26,2016
3
people found
this helpful
this helpful
This agent is Beyond poor, not only for lettings but also selling. If you want to pay top whack to sell your home & do all the work yourself then this is the place to go. They;
- don't return calls
- provide inaccurate information
- ...
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What agent could do to change your mind?
OverpricedAttached Filesnbsp;
Comment on agent fees
Overpriced
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Aug 19,2015
Aug 19,2015
6
people found
this helpful
this helpful
Definitely the worst estate agents we ever had to deal with. Very poor customer service, all girls working in Leighton Buzzard office are rude, arrogant and incompetent. Also their make up is more appropriate for a night out rather than office work
We were made ...
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What agent could do to change your mind?
Their services were not worth even a pennyAttached Filesnbsp;
Comment on agent fees
Their services were not worth even a pennyAttachments
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Dec 01,2014
Dec 01,2014
4
people found
this helpful
this helpful
Left me with smelly carpets - claimed they have been washed. Apartment had been smoked in, so a very horrible smell. 7 months later i've been advised they there are no keys for the meter cabinet and I need to ask a neighbour (even though someone ...
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What agent could do to change your mind?
Liaise with me, thats all.Attached Filesnbsp;
Comment on agent fees
I paid fees for a service which I have not had yet.
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Oct 09,2014
Oct 09,2014
3
people found
this helpful
this helpful
Its easier to explain how awful Squares are if you read the letter I sent their Director. I did hand deliver a letter initially to them and it was ignored. I explained how upset I was and could they please contact me to find a ...
read full review
read full review
What agent could do to change your mind?
Advertise letting dates correctly and inform people when they inquire. People give notice on current flats based on ability to move into a new one. Squares would have left us stranded for 3 days with a family of 2 boys. They should not be so rude and unhelpful for no reason. They could have been more accommodating but choose not to and surely the previous tenants would have had to clean the flat before they left so why were we being asked to do it?Attached Filesnbsp;
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Sep 26,2014
Sep 26,2014
4
people found
this helpful
this helpful
Luckily I have just finished renting a property through squares leighton buzzard and will no longer have to deal with their rudeness, incompetence and lethargy.
How this company is still in business I do not know. They never, ever keep you updated or fulfil any ...
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What agent could do to change your mind?
Close downAttached Filesnbsp;
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Mar 16,2014
Mar 16,2014
0
people found
this helpful
this helpful
Squares let my property recently. I hadn't used an agent for about 2 years, because I got fed up with the poor quality of tenant enquiries, but I was actually pleasantly surprised with Squares. They came within a cat's whisker of renting it to the first ...
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Mar 12,2014
Mar 12,2014
0
people found
this helpful
this helpful
I have been overwhelmed by how professional Squares in LB handled my buying experience even though the property was outside my local area. Throughout the entire process I was kept up to date and notified of any milestones as soon as they happened. The vendor's ...
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Jan 07,2014
Jan 07,2014
2
people found
this helpful
this helpful
Overall we have had a totally shocking experience with Squares Estate Agents using them as both letting agents and finally selling our property.
As letting agents they do the bare minimum to get their 10% monthly fee. Rarely did they keep us informed of what was ...
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What agent could do to change your mind?
Pay the money you owe us.Attached Filesnbsp;
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Dec 16,2013
Dec 16,2013
3
people found
this helpful
this helpful
As soon as I told people in the local area that i had applied for a property through Squares I was surprised to find almost everybody i told had a negative comment to make about Squares as an agent, after dealing with them over the ...
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What agent could do to change your mind?
I am not naive enough to think that mistakes do not happen, the important thing is how they are rectified. Regular contact with us on this matter as reassurance would have made all the difference. There is however no excuse for the rude way in which my partner was spoken to by a female member of staff and it is also not acceptable to blatantly ignore e-mails and phone calls from customers.Attached Filesnbsp;
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Oct 08, 2014
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They did almost a similar thing to us, advertised flat as available end of September and as we had to move out 2nd October 2014 this was perfect timing. Rude woman told my husband SHE would decide when we moved in not us.... said it would take 5 days to clean flat and we either liked it or paid for cleaner ourselves. ...
Nov 28,2013
Nov 28,2013
2
people found
this helpful
this helpful
they dont take care of the few things they have to do, just filling papers and referencing stuff is a nightmare, never informed whats going on, not clear processes, in the end problems that they dont try to solve...
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Aug 23,2011
Aug 23,2011
3
people found
this helpful
this helpful
I've met some slippery, shoddy estate and letting agents in my life, but these were beyond bad. Initial impressions seemed okay - they were very helpful in setting up a viewing and actually getting me a rental property that was suitable. However, from the point ...
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What agent could do to change your mind?
Act professional Stop charging a fortune and doing sod all Addressing complaints and start taking their responsibilities seriouslyAttached Filesnbsp;
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Apr 26, 2013
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just had the same bad arrogant experience too they , take your money £227 admin fee drag their heels , , never getting back to you , as promised , when you complain that the fee pays their wages they use it an excuse to withdrew and refuse to return the admin fee , as it offended them ........... cowboys the lot of them ...
Aug 13,2011
Aug 13,2011
1
people found
this helpful
this helpful
Worst estate agents ever.
Staff change monthly due to poor management and shoddy service.
With a 3 yearly rental we saw 12 different lettings staff.
That alone is enough to worry.
Major problems;
Rude and unhelpful staff
Non existent property maintenance
Lying and untrustworthy staff
Breaching privacy ...
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Jul 21,2011
Jul 21,2011
0
people found
this helpful
this helpful
Great advice and a friendly service, top marks...
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May 26,2011
May 26,2011
4
people found
this helpful
this helpful
I have to say in all my years of renting property that Squares is positively the worst agent I have ever had the misfortune to deal with. The property on moving in was filthy and none of the work agreed had been completed and in ...
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Apr 04,2011
Apr 04,2011
2
people found
this helpful
this helpful
Without a doubt, the worst Estate Agent I have ever dealt with. I was made to move into a filthy flat, even after notifying them that the flat needed to be cleaned prior to move in. 4 hours had to be spent, by 2 people, cleaning a 2 ...
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Apr 05, 2011
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Dear Michael,
my apologies if you feel this is the way you have been treated by my company, as a director of squares i take customer service very seriously and the case is being looked into at the moment to see how we can resolve this situation for you.
Leon Hill, Director, Squares Estate Agents Ltd ...
Feb 24,2011
Feb 24,2011
2
people found
this helpful
this helpful
As a company that stated they would take the stress out of letting my property they merely added to it significantly. Problems were unresolved, and paperwork was not completed satisfactorily leading to my losing a case for disputed deposit. The case is now with the ...
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Jul 23,2010
Jul 23,2010
0
people found
this helpful
this helpful
Squares were very polite and professional, and despite our original house purchase falling through they kept our buyer up to date so that we could find another property. Louie and Rob accompanied most of the viewings and had the right balance between informing and letting ...
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Feb 19,2010
Feb 19,2010
0
people found
this helpful
this helpful
Friendly staff and great service. ...
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Feb 11,2010
Feb 11,2010
0
people found
this helpful
this helpful
I found Squares estate agents to be extremely helpfull and informative. All stages of the sale process were carefully explained and all queries answered promptly. Squares agent fees are very reasonable compared to other local agents and may I just say Rob has been fantastic ...
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Feb 06,2010
Feb 06,2010
0
people found
this helpful
this helpful
As a first time landlord the lettings team at Squares were really helpful and made the whole process of securing a tennant stress free. They were actually lining up potential tennants before we had completed the purchase of the property and the tennancy agreement was ...
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