100% lettings valuation accuracy
84% lettings fee satisfaction
Sep 30,2014
Sep 30,2014
0
people found
this helpful
this helpful
I would like to say a big Thank You to Shavonne Mcleod (Assistant Property Manager- Pinner) for going that extra mile in providing customer service. I was very impressed with her prompt responses to email queries and each time coming back with a positive outcome. I wish her the best in her career.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
12th Sep 2019
reviewed by 'Peter'
1st Aug 2016
reviewed by 'Olayemi'
3rd Mar 2016
reviewed by 'MK'
18th Jan 2016
reviewed by 'Tom'
Opening Hours
Address
Gibbs Gillespie
Chapel Lane Chambers, 1 Chapel Lane,
Pinner
Middlesex
HA5 1AA
020 8866 7866
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 84% | £825 | £2,550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 25 | 3 | 22 | 4 | 1 | 0 | 0 | 0 | 9 | 0 |
Areas covered
- HA5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 12,2019
Sep 12,2019
1
people found
this helpful
this helpful
I initially listed the property with Haart Estate Agents and had a horrendous experience with them. Their service was the worst I had ever experienced (More Haart failure then Haart warming)! I then relisted with Gibbs and dealt with Grant Pettersson. Grant was fantastic start ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 10,2018
Sep 10,2018
0
people found
this helpful
this helpful
We are recommending Gibbs Gillespie as a letting agency as we found them helpful, professional and quickly actioned our request / enquiries. We wish to thanks Matthy Marchant, Stuart Glanfield and Eleanor Thompson for their help....
read full review
read full review
Comment on agent fees
Very helpful agents. We recommend Gibbs Gillespie as a letting agency as they are professional, friendly and helpful.
Was this helpful?
Yes
Yes
Aug 01,2016
Aug 01,2016
0
people found
this helpful
this helpful
We had the opportunity of having Nikki and Shavonne as our property managers at different time during our 4years with Gibbs. Our issues were always promptly addresseed and resolved to the best of their capacity. They were friendly, polite and professional.
Shavonne was excellent in ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 25,2016
Mar 25,2016
0
people found
this helpful
this helpful
We are tenant at 2 Furlong Court, Norfolk Road from last 3 years and since beginning Nicola is manager of property. During this period we have raised some requirements about property maintenance and she has provided need very much in time. She observes the job according to ...
read full review
read full review
Comment on agent fees
Nil bad. My appreciation only
Was this helpful?
Yes
Yes
Mar 03,2016
Mar 03,2016
0
people found
this helpful
this helpful
It has been an absolute pleasure to have Matthew work with us. He has an excellent knowledge of the rental market and he is very resourceful. He was able to obtain a good tenant for us in a highly competitive tenancy situation. Matthew has been ...
read full review
read full review
Comment on agent fees
I am happy with the fees.
Was this helpful?
Yes
Yes
Jan 18,2016
Jan 18,2016
0
people found
this helpful
this helpful
I am so pleased with the excellent service provided by in particular Jenna Durand who worked so hard to help me. She was attentive and very professional as well as being totally charming and absolutely gorgeous as well!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 22,2015
Dec 22,2015
0
people found
this helpful
this helpful
At all times I found our dealings with Matt and his colleagues to be through, quick, professional and helpful.
I have no hesitation recommending their service to Landlords....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 22, 2015
View all comments
(1)
Dear Robin
Thank you for taking the time to write a review sharing your customer experience. We are pleased you were happy with the service you received from Matthew and his team in our Pinner lettings office.
We wish you a very Merry Christmas.
Kind regards,
Jo ...
Dec 21,2015
Dec 21,2015
0
people found
this helpful
this helpful
Jenna was very efficient and very personable through out the lettings process. She was immediately available and very thorough. Hopefully this will be long term relationship and long term let through Gibbs....
read full review
read full review
Comment on agent fees
Will be nice to get 10% (including VAT) which I suggested a few times and which the competitor were offering. Should be something Gibbs should consider especially with higher lets and place "icing on the cake" for long term relationships.
Was this helpful?
Yes
Yes
Dec 22, 2015
View all comments
(1)
Dear Sanjiv
Thank you for taking the time to review your customer experience. Your feedback is very much appreciated and we wish you a very Merry Christmas.
Kind regards,
Jo ...
Nov 13,2015
Nov 13,2015
0
people found
this helpful
this helpful
Excellent Service. Jenna was very helpful at all times. Very professional and very polite. In the past I haven't had a good service from Gibbs. I am very pleased this time and will be definitely recommending the company to family and friends.
Thank you...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 04, 2016
View all comments
(1)
Jenna is not only the most beautiful sexy woman in the world but also very professional and totally lovely ...
Nov 10,2015
Nov 10,2015
0
people found
this helpful
this helpful
We were passed around from pillar to post by the Rickmansworth office (lettings team) and given several different incorrect messages regarding repayment of our deposit once we had moved out of the property. Kerri was fantastic - she told us straight away what we needed ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2015
Nov 05,2015
0
people found
this helpful
this helpful
Jenna was absolutely brilliant from start to finish - professional friendly and reassuring. Stuart was also fantastic - it's now going to be my 6th year renting through Gibbs !! BIG THANK YOU !! Jane :-)...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 06, 2015
View all comments
(1)
Dear Jane,
Thank you for taking the time to write a review. Jenna and Stuart work so hard to provide our tenants with a first class service,
We are very proud to have them both represent Gibbs Gillespie,
Best regards
Kelly ...
Oct 28,2015
Oct 28,2015
0
people found
this helpful
this helpful
We were very pleased with how the renting process was handled. We were updated regularly and it was completely stress free. We were able to contact Jenna whenever we needed, and she responds to emails promptly.
We would recommend Gibbs Gillespie to anyone....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28, 2015
View all comments
(1)
Dear Lalitha,
Thank you for taking the time to write a review, Jenna is a very hard-working and professional agent.
We are very proud to have her represent Gibbs Gillespie,
Best regards
Kelly ...
Oct 24,2015
Oct 24,2015
0
people found
this helpful
this helpful
I have used Gibbs Gillespie for a number of year now for rent collection on one of my houses. I find them efficient. The lettings process always seems to go smoothly. In my experience in the rental market finding good agents is often not easy, ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27, 2015
View all comments
(1)
Dear Andy,
Thank you for taking the time to write a review, Sarah is an extremely hard-working and professional agent,
We are very proud to have her represent Gibbs Gillespie,
Best regards
Kelly ...
Oct 06,2015
Oct 06,2015
0
people found
this helpful
this helpful
The agent was kind enough to show me the house in great detail. He did his work efficiently. He was pleasant. Gibbs and Gillespie are very good housing agents with affordable prices. I'm very pleased with my new house....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 06, 2015
View all comments
(1)
Dear Grace,
Thank you for taking the time to write a review, Alex is an extremely professional agent and works very hard to ensure that our tenants receive a first class service,
We are very proud to have him represent Gibbs Gillespie,
Best regards
Kelly ...
Sep 23,2015
Sep 23,2015
0
people found
this helpful
this helpful
Initial contact who showed me the property Alex was very professional ,patient ,very informative and polite person .I then visited the branch very stressed and unsure but found all the staff were very welcoming and at once I felt that I had come to the ...
read full review
read full review
Comment on agent fees
The only thing I was but happy with was as a professional I was asked to give a deposit of over ƒâ€š‚£5000 before I could step into the property . It was very stressful to get that sort of money at a short period . That's the only thing that would stop me from renting again from this company . I was told I had to be earning ƒâ€š‚£30000pa to have a low deposit .
Was this helpful?
Yes
Yes
Sep 23, 2015
View all comments
(1)
Dear Shree
Thank you for taking the time to write a review. Matthew and the whole Pinner Lettings team are extremely professional and work very hard to ensure that our tenants receive an all-round positive experience,
I will pass your kind comments onto the team,
Best regards
Kelly ...
Sep 22,2015
Sep 22,2015
0
people found
this helpful
this helpful
Open line of communication, friendly and professional . Staff are very helpful and courteous
Punctual at meetings and understand their Job well...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 22, 2015
View all comments
(1)
Dear Ronald,
Thank you for taking the time to write a review. Alex and Matthew work very hard to provide an all-round customer service for all of our tenants,
We are very proud to have them both represent Gibbs Gillespie,
Many thanks
Kelly ...
Aug 27,2015
Aug 27,2015
0
people found
this helpful
this helpful
After seeing the property the first time, the agent followed up to hear our opinion. She carefully listened to our requests and followed up once more after a few days. We were assisted by two agents: one showed us the property and a second agent ...
read full review
read full review
Comment on agent fees
The fees are quite steep if you take into account the monthly rental fees as well. For a family on an average income, it's very challenging to move to London from outside the UK, given current exchange rates.
Was this helpful?
Yes
Yes
Aug 27, 2015
View all comments
(1)
Dear Stefan & Liezel,
Thank you for taking the time to write a review. Jenna and Matthew are both extremely professional agents and work very hard to provide our tenants with an all round first class service. Your inventory will be emailed to you shortly,
Best regards
Kelly ...
Aug 27,2015
Aug 27,2015
0
people found
this helpful
this helpful
A very professional agent who helped me manage my expectations of renting in London, found me a house within all of my criteria and then assisted me getting to my train after the viewing in the pouring rain....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 27, 2015
View all comments
(1)
Dear Jennifer,
Thank you for taking the time to write a review. Alex works so hard to provide our tenants with an all round customer service, even making sure you didn't get wet!
We are proud to have him represent Gibbs Gillespie and I will be sure to pass on your kind comments to him,
Best regards
Kelly ...
Aug 06,2015
Aug 06,2015
0
people found
this helpful
this helpful
They have been brilliant start to finish. Both Matthew and Jenna were really helpful.
Matt needs to be bit faster in replying emails....
read full review
read full review
Comment on agent fees
reasonable
Was this helpful?
Yes
Yes
Aug 06, 2015
View all comments
(1)
Dear Sal,
Thank you for taking the time to write a review. Matt and Jenna both work very hard to provide our tenants with an all round positive customer service,
We are proud to have them both represent Gibbs Gillespie,
Best regards
Kelly ...
Aug 06,2015
Aug 06,2015
0
people found
this helpful
this helpful
Besides being absolutely stunningly gorgeous Jenna is a pleasure to deal with. She is very proactive, professional, responsive and keen to get things sorted. Dealing with Jenna was an absolute pleasure. If only all estate agents were this good! Thanks Jenna....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06, 2015
View all comments
(1)
Dear Clive,
Thank you for taking the time to write a review. Jenna is an extremely hard working agent and we are very proud to have her represent Gibbs Gillespie.
I will be sure to pass on your kind comments to her and the team,
Best regards
Kelly ...
Aug 06,2015
Aug 06,2015
0
people found
this helpful
this helpful
The house was clean and all the gadgets were clean and working. The tenancy process was easy and simple to follow....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 06, 2015
View all comments
(1)
Dear Vsrakesh,
Thank you for taking the time to write a review. Jenna works so hard to provide our tenants with an all round positive experience.
We are very proud to have Jenna represent Gibbs Gillespie and I will be certain to pass on your kind comments to her
Best regards
Kelly ...
Jul 29,2015
Jul 29,2015
0
people found
this helpful
this helpful
Shavonne is one of the greatest Property Manager I had the opportunity to deal with. She provided an excellent customer service and a thorough, professional but friendly too. Shavonne was always dedicated to keep me informed responding to emails promptly and dealing with all the ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 29, 2015
View all comments
(1)
Dear Gena,
Thank you for taking the time to write a review, Shavonne works so hard to provide our landords with a first class service, it is very important that landlords with managed properties feel that they are supported so we are delighted to hear that we are providing you with a great service,
We are very proud to have Shavonne represent Gibbs Gillespie,
Best regards,
Kelly ...
Jul 04,2015
Jul 04,2015
0
people found
this helpful
this helpful
I have sourced last three tenants via them and they have always introduced quality tenants. Quick turnaround as one tenant has left another is ready to move in. Everything is handled with attention to detail and good communications , problems are sorted as they need be ,...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 06, 2015
View all comments
(1)
Dear James,
Thank you for taking the time to write a review. Matthew and Ben work so hard to avoid any void periods in between tenancies and we thoroughly understand that this can be an un-certain time for landlords.
We are very proud to have Matthew and Ben represent Gibbs Gillespie,
Best regards
Kelly ...
Jul 02,2015
Jul 02,2015
0
people found
this helpful
this helpful
I have been renting for four years, two of which have been through Gibbs Gillespie and I can honestly say I would recommend Gibbs to anyone that is thinking of renting or buying a property.
Charlotte and Nikki in the Pinner branch have been so ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 03, 2015
View all comments
(1)
Dear Jennifer,
Thank you for taking the time to write a review, Nikki and Charlotte work so hard to ensure that all our tenants renting a managed property through us receive a first class service,
We are very proud to have them represent Gibbs Gillespie and in particular our Property Management department,
I will be sure to pass on your kind comments to them,
Best regards
Kelly ...
Jul 02,2015
Jul 02,2015
0
people found
this helpful
this helpful
Overall the experience with Gibs was good and everything was made clear to us right from the beginning and in timely order....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 03, 2015
View all comments
(1)
Dear H Doshi,
Thank you for taking the time to write a review, Matthew and Reena work very hard to ensure all of our tenants receive an excellent service,
We are very proud to have them represent Gibbs Gillespie and will be certain to pass on your kind comments to them,
Best regards
Kelly ...
Jul 01,2015
Jul 01,2015
0
people found
this helpful
this helpful
I have been using Gibbs Gillespie to let the property for me for 17 years. Though I do not use them for a full management service, I have always been impressed with their service in finding tenants and dealing with all aspects of the tenancy negotiations ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 01, 2015
View all comments
(1)
Dear Sheila,
Thank you for taking the time to write a review. We are delighted to hear that you have been happy with our service for over 17 years now - you must be one of our longest serving landlords!
We feel it is very important to keep a good, consistent relationship with all our landlords from all of our departments throughout our lettings division.
I will be certain to pass on your kind comments to Chloe and Linda,
Best regards
Kelly ...
Jun 26,2015
Jun 26,2015
0
people found
this helpful
this helpful
Ben was quick to get the property on the website. Organise lots of viewings in conjunction with another local estate agents who already had been showing the property. Found a tenant, with a deposit and references within a week. Super work...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 29, 2015
View all comments
(1)
Dear Stuart,
Thank you for taking the time to write a review, Matthew and Ben are extremely hard-working agents and really strive to provide a first class service for our landlords,
We are very proud to have them represent Gibbs Gillespie,
Best regards
Kelly ...
Jun 19,2015
Jun 19,2015
0
people found
this helpful
this helpful
I am very pleased to be doing business with this company, the staff are very polite and friendly especially MR Ben Adams, who is so positive and helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 19, 2015
View all comments
(1)
Dear Jeff,
Thank you for taking the time to write a review. Matthew and Ben are extremely professional and hard-working agents and we are very proud to have them represent Gibbs Gillespie,
We look forward to providing you with continued good service,
Best regards
Kelly ...
Jun 16,2015
Jun 16,2015
0
people found
this helpful
this helpful
No real issues. Everything was dealt with in both a timely and satisfactory manner. Managed to secure the next tenant with the minimum of fuss. Good job, well done....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17, 2015
View all comments
(1)
Dear Johal,
Thank you for taking the time to write a review. Ben and Matthew are extremely hard working agents and really try to give our landlords an all round first class service,
We are very proud to have them represent Gibbs Gillespie,
Best regards
Kelly ...
Jun 16,2015
Jun 16,2015
0
people found
this helpful
this helpful
Both Ben and Matthew offered a great timely service. They kept me informed of any developments and were very professional....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 17, 2015
View all comments
(1)
Dear Kalvin,
Thank you for taking the time to write a review. Ben and Matthew work so hard to provide an all round positive experience for our tenants so we are delighted to hear that they have been of service to you.
We are very proud to have them represent Gibbs Gillespie,
Best regards
Kelly ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:28 AM 27/06/2017 by Jo Ryan
Best Letting Agent in Pinner 
Thank you for taking the time to write a review. Shavonne is an extremely hard-working property manager, always willing to go that extra mile for our tenants and landlords and we very proud to have her representing Gibbs Gillespie.
I will be certain to pass your kind comments onto her,
Kind regards,
Kelly