Essex & Suffolk Lettings
Colchester, CO3
1.6/5, 62 reviews
16% recommended
80% lettings valuation accuracy
25% lettings fee satisfaction

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“Terrible. Big fees, no service, property very dirty, extremely arrogant, ......”

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Jul 04,2011
Minithumbdown
By: 'Edd'
Jul 04,2011
2 people found
this helpful
Terrible. Big fees, no service, property very dirty, extremely arrogant, no repairs to faults, they won\'t return my deposit or calls. I have been renting for 20 years and Essex and Suffolk are definately the worst. Save yourself the aggravation and go elsewhere.
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Latest Reviews

View all Reviews 62
19th Jun 2023
reviewed by 'Jokonia'
“When I was a university student some years ago, I rented a flat to share with a friend who was ......”
11th Mar 2020
reviewed by 'Leena'
“Without a doubt the worst agency and the staff working there so expensive what they offer need to be very ......”
24th Sep 2019
reviewed by 'Tim'
“DISGRACEFUL! They must be the world's worst letting agents. I was a tenant for 6 years, never in arrears, yet was ......”
23rd May 2019
reviewed by 'Ner'
“Thank you Rob, you provide 5 star service it's a p;leasure to deal with you. Just one thing is that ......”
19th Mar 2019
reviewed by 'Annoyed'
“Without a doubt the worst letting agent around. Rude staff, extortionate prices and no customer service skills what so ever. ......”
19th Feb 2019
reviewed by 'Megan'
“This company are an utter disgrace. The administration fee are so expensive for what they offer. They just expect you ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Essex & Suffolk Lettings
15-19 Headgate
Colchester
Essex
CO3 3BT
01206 571111

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 80% 25% £475 £1,150
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 5 7 43 0 0 0 0 2 4
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Colchester, CO3
Ipswich, IP1

“When I was a university student some years ag......”

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Jun 19,2023
Minithumbdown
By: 'Jokonia'
Jun 19,2023
0 people found
this helpful
When I was a university student some years ago, I rented a flat to share with a friend who was going to college, and was under 18 years old, in Colchester through Essex & Suffolk Lettings. I now have 11+ years of renting, and to this day, E&...
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“Without a doubt the worst agency and the staf......”

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Mar 11,2020
Minithumbdown
By: 'Leena'
Mar 11,2020
1 people found
this helpful
Without a doubt the worst agency and the staff working there so expensive what they offer need to be very careful with them their eyes is on our deposit very delayed repairs and also they didn't fully refund my overpaid rent...
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“DISGRACEFUL! They must be the world's worst l......”

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Sep 24,2019
Minithumbdown
By: 'Tim'
Sep 24,2019
5 people found
this helpful
DISGRACEFUL! They must be the world's worst letting agents. I was a tenant for 6 years, never in arrears, yet was never offered a rolling contract so was forced to stay there so my 6 year old son had security. Every year a 6% rent increase and never ...
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“Nice service...”

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May 23,2019
Minithumbup
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Rob
By: 'Ner'
May 23,2019
0 people found
this helpful
Thank you Rob, you provide 5 star service it's a p;leasure to deal with you. Just one thing is that house rent is overpriced....
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“WORST LETTING AGENT IN HISTORY...”

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Mar 19,2019
Minithumbdown
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Rob
By: 'Annoyed'
Mar 19,2019
5 people found
this helpful
Without a doubt the worst letting agent around. Rude staff, extortionate prices and no customer service skills what so ever. We have been renting for many years and with several different letting agents, if you are looking at a property which is let or managed ...
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Comment on agent fees
Terrible and overpriced for the service they provide
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“Rid off...”

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Feb 19,2019
Minithumbdown
By: 'Megan'
Feb 19,2019
2 people found
this helpful
This company are an utter disgrace. The administration fee are so expensive for what they offer. They just expect you to pay so much money then say no you can't have it and don't give you an reason or explain why. Never ever gonna use ...
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Comment on agent fees
Very bad too expensive
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“Absolutely Terrible Estate Agents...”

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Nov 28,2018
Minithumbdown
By: 'CarrotTop3000'
Nov 28,2018
3 people found
this helpful
To start with I live with my partner and son. When we first moved in we were told that the property was cleaned thouroughly and had been redecorated after the previous tenants, however this was not true, ive seen tidier pig styes. We were charged ...
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Comment on agent fees
BAD
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“I do not recommend....”

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Sep 03,2018
Minithumbdown
By: 'Mack'
Sep 03,2018
2 people found
this helpful
Very expensive- if you want to renew tenancy need to pay lots of money. Awful service - charged me lots of money from my deposit during the check out....
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“The worst letting agency. Awful service....”

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Aug 05,2018
Minithumbup
By: 'Single'
Aug 05,2018
2 people found
this helpful
Absolutely terrible, the worst, please don't go with them, especially if you have a family. They let themselves in to the property with consulting me or getting my consent. My two year old daughter wasn't very well one of the days and they unexpected let ...
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Comment on agent fees
Bad
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“Absolute Con. They take much higher than average agency fee's ......”

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Dec 29,2017
Minithumbdown
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Sophia
By: 'Bophia'
Dec 29,2017
3 people found
this helpful
Absolute Con. They take much higher than average agency fee's from you, house promised to be cleaned after previous tent ants in but was in a dismal state when arriving, from then rearranging move in date 3 times. Rent books aren't upto date and constantly receiving ...
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Comment on agent fees
Absolute con. spent over 3,000 in total to move in.
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“Wow what can I say what a vile women nothing ......”

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Sep 25,2017
Minithumbdown
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karen
By: 'One'
Sep 25,2017
2 people found
this helpful
Wow what can I say what a vile women nothing but utterly rude when dealing with complaints she swears and puts down the phone !!! This agent let me and my two year old son move into a property that needed so much work doing environmental ...
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Comment on agent fees
Bad
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“Don't touch these guys with a barge pole. Entered my ......”

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Aug 18,2017
Minithumbdown
By: 'Sam'
Aug 18,2017
2 people found
this helpful
Don't touch these guys with a barge pole. Entered my property multiple times without permission (at least 5 or 6 different occasions). Only reason these guys are still in business is due to the broken UK housing market. In an industry where you are required to be ...
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Comment on agent fees
Very expensive. If you want to renew your tenancy you pay the fees all over again - though I guess this might be industry standard.
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“Would not recommend this Agency to anyone. If you want ......”

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Jul 28,2017
Minithumbdown
By: 'Angel'
Jul 28,2017
1 people found
this helpful
Would not recommend this Agency to anyone. If you want to be ripped off then by all means use them. They have no idea of customer service and once in the property they don£t care if anything goes wrong but when you leave the ...
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Comment on agent fees
Bad
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“Terrible agency , will not be using them again nor recommending ......”

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Jul 10,2017
Minithumbdown
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karen
By: 'Jethro'
Jul 10,2017
2 people found
this helpful
Terrible agency , will not be using them again nor recommending them to anyone. Fees are higher than most in Colchester so please shop around. There a extremely high fee to renew your tenancy Just to receive the same papers again , there a fee to end ...
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Comment on agent fees
Higher than most in Colchester
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“Absolutely zero customer service!! Rude on the telephone, back track ......”

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Jan 18,2017
Minithumbdown
By: 'louella1'
Jan 18,2017
5 people found
this helpful
Absolutely zero customer service!! Rude on the telephone, back track on verbal conversations that have taken place..asking to prove they said such things!!! Horrendous!!! Charges to renew tenancy every 12 months cost £240, just to print some papers off!! STAY CLEAR!!...
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Comment on agent fees
Horrendous fees, shop about there are cheaper, as we've found with our new property!
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“Zero customer service skills. Horrible attitude. Disgusting behaviour and a ......”

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Dec 19,2016
Minithumbdown
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karen
By: 'Scott'
Dec 19,2016
5 people found
this helpful
Zero customer service skills. Horrible attitude. Disgusting behaviour and a downright awful bunch of cr*s. No accountability for their actions and a truly traumatic experience....
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Comment on agent fees
For what we got I can't believe I had to pay anything.
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“Great choice of property's and locations and in a short ......”

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Nov 18,2016
Minithumbup
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kayleigh
By: 'Alan'
Nov 18,2016
0 people found
this helpful
Great choice of property's and locations and in a short amount of time I found the ideal property for me . Easy to deal with staff and all paperwork is kept simple ....
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Comment on agent fees
Very reasonable fees .
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“great members of staff rely nice overall couldn't recommend anyone ......”

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Oct 19,2016
Minithumbup
By: 'alan'
Oct 19,2016
1 people found
this helpful
great members of staff rely nice overall couldn't recommend anyone better, great choice of homes to choose from in some nice locations... all in all I would use this company again...
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Comment on agent fees
fairly good prices not overall expensive
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“Rob helped me so much! I had 2 weeks to find ......”

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Oct 12,2016
Minithumbup
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Rob
By: 'Carly'
Oct 12,2016
2 people found
this helpful
Rob helped me so much! I had 2 weeks to find a house for me and my children! He drove me around Colchester showing me houses that I could afford! I found the perfect apartment! Paid the deposit and rob got the ball rolling. I then ...
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“Very helpful and friendly, changed my payment date due to ......”

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Aug 27,2016
Minithumbup
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karen
By: 'Masie'
Aug 27,2016
1 people found
this helpful
Very helpful and friendly, changed my payment date due to change of job, always responded to repairs quickly and efficiently...
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Comment on agent fees
Good
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“We asked for our front door lock to be fixed ......”

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Aug 24,2016
Minithumbdown
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karen
By: 'Weetmans'
Aug 24,2016
5 people found
this helpful
We asked for our front door lock to be fixed it wasn't. Accused of punching light switches. Charged £110 for cleaning even though it's better now than when we moved in. Also we gave them blinds. They didn't fix light fixtures even though we asked them ...
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Comment on agent fees
Awful
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“As an university student it was essential for me as ......”

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Aug 04,2016
Minithumbup
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Rob
By: 'Frances'
Aug 04,2016
2 people found
this helpful
As an university student it was essential for me as well as my friends to find a house that we all felt was comfortable and beautiful and we found that house with Essex & Suffolk Lettings. The company itself is alright but the main superhero of ...
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Comment on agent fees
I won't lie, the fees were the most annoying part of the situation because they were expensive, but coming from a university student ‚£50 would be enough to hurt me emotionally. Also knowing that we were not letting with the university we knew that the fees would be expensive, but it was so much better than other companies who wanted a ‚£600 security deposit before the actual deposit, so we couldn't complain much. :)
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“I rented a property from Essex and Suffolk lettings for ......”

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Jul 11,2016
Minithumbdown
By: 'Emily'
Jul 11,2016
6 people found
this helpful
I rented a property from Essex and Suffolk lettings for a year and in that time they treated me really badly as a tenant. The first problem I had was being given incorrect information for my address the post code I was given from them ...
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Comment on agent fees
Agents Fees were reasonable when moving in but shocking having to pay to move out of s property that I had paid to live in for the last year!
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“I have to agree with the other negative comments made ......”

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Dec 15,2015
Minithumbdown
By: 'Miffe'
Dec 15,2015
5 people found
this helpful
I have to agree with the other negative comments made about this company. They bring unprofessionalism down to an all time low, *. The most rude, arrogant, bullying * I have ever come across. and the manager *** is no better. Constantly harassing me for large sums of ...
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What agent could do to change your mind?
Absolutely nothing, they are appalling.
Attached Filesnbsp;
Comment on agent fees
Extortionate , they charge for check out and to renew the contract each year without the option of a rolling contract.
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“If I could give them 0 stars I would. The worst ......”

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Nov 17,2015
Minithumbdown
By: 'JDBUK'
Nov 17,2015
5 people found
this helpful
If I could give them 0 stars I would. The worst I agent I have ever dealt with. They bully tenants into signing long contracts with no break clauses some 5 to 6 months before the end of the last contract. If you don't they immediately start advertising ...
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What agent could do to change your mind?
High ongoing fees for tenants - lower initial fees but not worth it in this case.
Attached Filesnbsp;
Comment on agent fees
High ongoing fees for tenants - lower initial fees but not worth it in this case.
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“Well where to start. Am relieved to see E&S ......”

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Nov 05,2015
Minithumbdown
By: 'alltennis'
Nov 05,2015
7 people found
this helpful
Well where to start. Am relieved to see E&S so low in the rankings where they deserve to be. Entire staff incompetent and only show urgency and efficiency when asking for money. At the centre of it all was Karen Goodger who managed to ...
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“I've been renting a property with Essex & Suffolk Lettings for ......”

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Aug 27,2015
Minithumbdown
By: 'Liam'
Aug 27,2015
6 people found
this helpful
I've been renting a property with Essex & Suffolk Lettings for over 2 years now. They are the worst letting agents I have ever had the misfortune of dealing with! When I first moved in I wasn't able to check the inventory they'd put together, I know ...
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“After renting properties for 10 years I have never been treated ......”

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Apr 10,2015
Minithumbdown
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karen
By: 'joanna'
Apr 10,2015
4 people found
this helpful
After renting properties for 10 years I have never been treated in this way and left with no heating and money has been taken from me as a penalty for something that I have not even done...absolutely disgusting...
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“Essex and Suffolk for the most part have been reasonable ......”

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Feb 21,2015
Minithumbdown
By: 'Tom'
Feb 21,2015
2 people found
this helpful
Essex and Suffolk for the most part have been reasonable agents. I too have problems with communication, particularly with missing, delayed or absent emails. There email addresses and staff appear to have a high turnover and they do say good staff don't stay in poor ...
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What agent could do to change your mind?
This is a fee heavy lettings agent. Look out for expensive check in fees, admin fees, and check out fees
Attached Filesnbsp;
Comment on agent fees
This is a fee heavy lettings agent. Look out for expensive check in fees, admin fees, and check out fees
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“This is the first time I have looked at this ......”

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Feb 21,2015
Minithumbdown
By: 'Bear'
Feb 21,2015
1 people found
this helpful
This is the first time I have looked at this site and I was disappointed to see how many disgruntled Essex & Suffolk tenants there are! We have used Essex & Suffolk for 11 years since we bought our first buy to let property. There was not nearly ...
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What agent could do to change your mind?
High fees compared to other agents in the area.
Attached Filesnbsp;
Comment on agent fees
High fees compared to other agents in the area.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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