“I am so glad I have discovered this site, I ......”
1 Star Review
Jun 20,2011
By:
'Rob'
Jun 20,2011
Services: Conveyancing
Would you recommend?: No
Postcode:
Conveyancing
Postcode:
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I am so glad I have discovered this site, I thought I was alone in moaning about Haart estate agents.
We viewed a house through Haarts near to where we live in Plympton, we eventually had an offer accepted by the vendors of £277,500, however just as we were instructing the valuation (Had to stop the card payment ) Richard Vickery manager of Haarts in Plymouth contacted me to say that the vendors had accepted a higher price.
We out of principle withdrew our interest in the house.
This sale fell through, and they asked if we were still interested in the house.
We were not, and belive it or not several months later the house in question is on the market at a starting price less than our offer of £277,500.
I have not got time to take you through the whole story but so much to say I would never have anything to do with Haarts ever.
My formal complaint was very badly handled by Richard Vickery, ( branch mamager) and his line manager Thomas Ross- Bason, however Melanie Smith did invest some quality time in my complaint.
Trust your judgement and look at the positive to negative comments about this company.
Not everyone can be wrong!
regards
R Rickard - Plymouth.
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Always remember that in this country, as opposed to Scotland, acceptance of an offer doesn\'t oblige or commit either party to conclude the sale. Even having something in writing is not worth the paper it\'s written on and thats specifically why agents need to exert some integrity into the transaction.
As agents they work for the vendor, not the buyer so please remember that. A percentage fee means the higher the sale price the more money they earn, remember that too. Duty bound to deliver all offers, yes, but also ethically bound to advise their client accordingly. The agent is best placed to guide vendors through the low and high risk offers regardless of price so that they can make informed decisions about which buyer to accept in order to achieve a completed sale. The problem is that in a sales environment with competing negotiators all with targets to meet this principal is often forsaken.
\'Prevention is better than cure\'. This agent needs to stop emailing people on this site and start addressing the real problems they obviously have as a company. These problems are internal and organic and they spread a culture and work ethic that resonates throughout their branches. How many poor reviews do they need before they accept they are doing something wrong?