89% sales valuation accuracy
91% sales fee satisfaction
70% lettings valuation accuracy
79% lettings fee satisfaction
Aug 31,2014
Aug 31,2014
167
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Extremely disappointed with Dexters Shepherd's Bush branch. I have had my flat on sale with them for a bit longer than a month and it has been poor and unprofessional service all along.
I agreed and a specific fee when I met the branch Director but when the contract arrived the fee on it was higher, she blamed it on an internal mistake, I thought it was a bad start but I decided to sign as there seemed to be a decent team work between them. Before even I signed the contract the For Sale board was on my property, nobody asked me if I wanted it.
The flat information was published on their site prior to my sign off and the information was incorrect, they wrote leasehold instead of share of freehold. A few days later, again without my sign off, they published online a few horrible photos in which the walls didn't seem to exist, only after I strongly complained they sent a professional photographer.
The photos were published a few days later and the bedroom and corridor pictures were missing, the floor plan was never uploaded and the EPC document online was just the overview not the full document as some other agents upload.
Then the viewings started, only 10-12 in a month, they blamed it on me not wanting to lower the price they advised me to start with. I had asked them if the asking price needed to be reviewed before marketing the flat started and confirmed the evaluation done a couple of months earlier.
When the flat didn't attract the interest we hoped it was just weekly calls in which I was told that pricing was the issue, it was on the same level as similar flats in the area, the advice was to lower it by at least 25K. Basically my flat was correctly priced on the Wednesday and was overpriced on the following Monday. Aren't they are supposed to be the market experts?
I gave them 28 days of notice and the contract terminated on 19/08. I called them on Monday to make sure they would remove the flat from the web and the For Sale sign, they said they would. Went to collect the keys on the 19 and they said it would take a couple of days. They had been knowing for 28 days that all should have been removed on the 19 by end of business day and didn't bother to organise it.
On the 21st, the flat was off line but the board and the flyer advertising my flat on their branch window were still on. Called the branch Director on the 26th and she blamed on the bank holiday. I pointed out she had been knowing the contract termination date for 28 days and should have organised the removal in time, she said it would take a couple of days and I informed that I would do remove it myself if they wouldn't by the end of the day, she told me to remove it myself or wait for a couple of days.
Today is the 31st, well after the contract termination and I have removed the For sale board myself, my flat is still advertised on their window. I am not sure it is legal to advertise a flat they can't sell.
Unprofessional to me as their former client and misleading to their potential clients.
Three words : arrogant, unprofessional and misleading.
I agreed and a specific fee when I met the branch Director but when the contract arrived the fee on it was higher, she blamed it on an internal mistake, I thought it was a bad start but I decided to sign as there seemed to be a decent team work between them. Before even I signed the contract the For Sale board was on my property, nobody asked me if I wanted it.
The flat information was published on their site prior to my sign off and the information was incorrect, they wrote leasehold instead of share of freehold. A few days later, again without my sign off, they published online a few horrible photos in which the walls didn't seem to exist, only after I strongly complained they sent a professional photographer.
The photos were published a few days later and the bedroom and corridor pictures were missing, the floor plan was never uploaded and the EPC document online was just the overview not the full document as some other agents upload.
Then the viewings started, only 10-12 in a month, they blamed it on me not wanting to lower the price they advised me to start with. I had asked them if the asking price needed to be reviewed before marketing the flat started and confirmed the evaluation done a couple of months earlier.
When the flat didn't attract the interest we hoped it was just weekly calls in which I was told that pricing was the issue, it was on the same level as similar flats in the area, the advice was to lower it by at least 25K. Basically my flat was correctly priced on the Wednesday and was overpriced on the following Monday. Aren't they are supposed to be the market experts?
I gave them 28 days of notice and the contract terminated on 19/08. I called them on Monday to make sure they would remove the flat from the web and the For Sale sign, they said they would. Went to collect the keys on the 19 and they said it would take a couple of days. They had been knowing for 28 days that all should have been removed on the 19 by end of business day and didn't bother to organise it.
On the 21st, the flat was off line but the board and the flyer advertising my flat on their branch window were still on. Called the branch Director on the 26th and she blamed on the bank holiday. I pointed out she had been knowing the contract termination date for 28 days and should have organised the removal in time, she said it would take a couple of days and I informed that I would do remove it myself if they wouldn't by the end of the day, she told me to remove it myself or wait for a couple of days.
Today is the 31st, well after the contract termination and I have removed the For sale board myself, my flat is still advertised on their window. I am not sure it is legal to advertise a flat they can't sell.
Unprofessional to me as their former client and misleading to their potential clients.
Three words : arrogant, unprofessional and misleading.
What agent could do to change your mind?
Dexters has been arrogant and aggressive. Prices do not change withing 3 days, if they thought the starting price was too high they should have advised to start with a lower one with the promise to try to get more. They have serious issues with quality and accuracy in publishing web content, they should have asked my sign off before publishing details of my flat. Very, very, very arrogant and misleading to advertise my flat after the contract termination. They have no consideration at all for customers.Attached Filesnbsp;
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Latest Reviews
2nd Oct 2023
reviewed by 'Unprofessional'
29th Jun 2023
reviewed by 'SALLY'
15th Dec 2022
reviewed by 'Richard S'
13th Oct 2022
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12th Apr 2022
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15th Dec 2021
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Opening Hours
Address
Dexters
170 High Street
Acton,London
Greater London
W3 6QZ
020 8896 2112, 020 8896 2121
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 91% | £383,000 | £900,000 |
| Lettings | 70% | 79% | £1,100 | £3,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 21 | 5 | 23 | 5 | 6 | 1 | 2 | 0 | 2 | 7 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 02,2023
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We rented a flat in Habington House Avenue Road. When we got access in the flat on the first day we found condoms under the sofa, some leaflets of weird services, dirty clothes and rubbish. I was totally in shock. The neighbours informed us that 2 ...
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Jul 11, 2024
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(1)
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this further for you. Kind regards, Asma, Customer Relations Team ...
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Jun 29,2023
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We rented out our flat with Simon from Dexters Acton and he was brilliant.
Within taking the photos of our flat and getting it listed that same afternoon, we had numerous viewings confirmed for the following day. So speedy.
He was on hand throughout the ...
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Sep 12, 2023
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Dear Sally, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team ...
Dec 15,2022
Dec 15,2022
0
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After a less successful experience with another local agent, we decided to go with Dexters. Danielle immediately provided a large number of well-qualified viewers and we rapidly received several offers. Throughout, Danielle was extremely efficient, friendly and communicative. She was also especially supportive throughout our ...
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Oct 13,2022
Oct 13,2022
0
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Throughout my search for an accommodation I have encountered many lettings agents, but none have come close to Lara! Lara went the extra mile in ensuring that every step of the application and signing process was as easy and stress free as possible. When we ...
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Jul 19, 2023
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Dear Daniel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team ...
Apr 12,2022
Apr 12,2022
1
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this helpful
Unprofessional service , they provide me with a viewing appointment once am in front in property no one showing up , I was waiting for 10min after I called the office but the agent consultant surprised me with his answer as he said that the property is ...
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Apr 21, 2022
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Dear Sara, I am disappointed to read your 1 star review. I am aware that the Director of our Acton office has been in contact with you regarding this matter. Please do not hesitate to contact us again in the future. Kind regards, Ria Burton, Customer Relations Team ...
Dec 15,2021
Dec 15,2021
0
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Lara-Rose Elsi is the best! She was thorough and professional and great to work with. an excellent agent. My place was listed in September, and we were on contract in a month after, at asking price. He is an excellent negotiator with a very personalized ...
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Jan 13, 2022
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Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team ...
May 19,2021
May 19,2021
0
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Rude.
I have a terrible interaction with the agent. He was rude on the phone and hung up on me because I was not interested in other properties. The property was unavailable and yet was still on their website (and still is days after). Terrible ...
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May 07,2021
May 07,2021
0
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I bought a house through Dexters Acton and was very impressed with the professional service I received from Danielle. She is very helpful and professional. Communication was good as all my queries were answered promptly.
I had a great experience with Dexters and we are ...
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Jan 14, 2022
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Dear Lidia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Asma Chughtai Customer Relations Team ...
Mar 16,2021
Mar 16,2021
0
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Love working with Julian Kroll! Really understands what you’re after and would recommend. Really pleased with the service and advice...
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Mar 30, 2021
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Dear Dharmy, Thanks so much for your kind review regarding Julian and we wish you all the best with your move. Kind regards, Sarah Tranter ...
Mar 05,2021
Mar 05,2021
0
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From the first time I talk with Cass he was helpful
Cass held me with any questions and with the documentation
Thank you Cass...
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Nov 30,2020
Nov 30,2020
0
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Very helpful and professional. Putting the customer first. You really feel valued. Alex was really friendly and knowledgeable about the properties. Good job guys...
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Dec 01, 2020
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Dear Loredana, I am pleased to hear that you have had a great experience with our Acton office and thank you for taking the time to leave us a four star review. Kind regards, Sarah Tranter ...
Oct 05,2020
Oct 05,2020
0
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Impeccable and professional service. Alex immediately understood what I was searching for. He is politely and on time. Ready to answer to my request. Thank you...
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Nov 10, 2020
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Dear Francesca, Thank you for your 5* review. I am pleased to hear that you have had a great experience with Alex and will ensure your comments are passed onto him. Kind regards, Sarah Tranter ...
Jun 18,2020
Jun 18,2020
0
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The reason why I MUST give Dexters Acton a Five Star is due to the fact that selling this amazing house has for some reason been such a painfully drawn-out affair - almost like pulling out teeth without anesthetic... and yet, Julian and his great ...
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Mar 24,2020
Mar 24,2020
0
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If I could leave them 0 stars I would!!! Absolutely disgusting company. My partner works for Dexters and they are still open!!!!! HOW ON EARTH ARE YOU KEY WORKERS??!!?!?
there are people dying and yet you continue to ignore the government by staying open for your ...
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Feb 28,2020
Feb 28,2020
0
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Totally liars not genuine not professional and not honest at all, stay away from them if you can! So disappointed...
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Feb 17,2020
Feb 17,2020
0
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I've just sold my flat with Dexter's and their sevice has been excellent as always. In particular Danielle has been very helpful and she has managed to sort all the issues throughout the conveyancing. Well Done!!...
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Dec 17,2019
Dec 17,2019
0
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Very professional service. I am very happy with the service provided by the agent -Alex Aleksandrov . He behaved politely and professionally all the time and found a good tenant for my flat. Thank you.
Shawali Y....
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May 23,2019
May 23,2019
0
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After a rough start, 3 years ago, I can say we are very happy with their service. Kim Coxhill is very professional and has been taking very good care of us. I've must admit I wasn't very fair blaming Dexters for part of the problems we ...
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Aug 12, 2019
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Dear Julio, Thank you for taking the time to write a review about the great service you received from our Acton Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team ...
Dec 07,2018
Dec 07,2018
5
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this helpful
The following is a personal review of the agency after decades of international experience in dealing with agencies. I made the mistake of trying the Dexters Acton office and I strongly recommend avoiding this office as it is extremely toxic in my opinion where a ...
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Comment on agent fees
NA
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May 22,2018
May 22,2018
0
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I needed to rent my flat out without delay. I was given a realistic quote from the letting agents at Dexters Acton, and as a result we found a professional tenant within a fortnight. I have been supported by staff who have kept me up ...
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May 23, 2018
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(1)
Dear Dave,
We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars.
We hope we can be of assistance again in the future and would like to wish you all the best.
Kind Regards
Marilyn
Head of Customer Relations ...
Mar 10,2018
Mar 10,2018
0
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Staff are very professional and friendly, and they always responded to my queries very quickly. They have always been very helpful....
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Mar 20, 2018
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Dear Maria,
Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jan 31,2018
Jan 31,2018
0
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It's been an overall great service by Kim Coxhillover the past few years - always very friendly, professional, replies promptly to all queiries and very punctual....
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Feb 12, 2018
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Dear Arijana,
Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Jan 31,2018
Jan 31,2018
0
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Kim Coxhill has managed our property through two tenants and we have had no issues that recquire escalation. The tenanats have also given a good feedback to us....
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Comment on agent fees
Fair
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Feb 12, 2018
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Dear Aitee,
I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jan 25,2018
Jan 25,2018
0
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Very good and efficient agent , I have been dealing with her for few years, I would definitely recommend Dexter's to my friends...
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Comment on agent fees
Quite reasonable
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Feb 12, 2018
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Dear Osama,
I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jan 23,2018
Jan 23,2018
0
people found
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Kim is the reason why we have stayed with Dexters! She is always very helpful, on top of everything and always makes time to look after your requirements....
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Comment on agent fees
Agent fees are in line with others, although we regularly get better offers from other agents in the area.
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Feb 12, 2018
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Dear Maryam,
Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Jan 20,2018
Jan 20,2018
0
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I have been working with Dexters a few years now. I am happy to say that we've always had a great bond/relationship. Everyone working a the Acton branch has always been very friendly, cordial.
Manager Kim (Coxhill) has been positioned as the link between ...
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Feb 12, 2018
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Dear Melina,
We are delighted to read that our XXX Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jan 19,2018
Jan 19,2018
0
people found
this helpful
this helpful
My property manager, Kim Coxhill, is efficient and very reliable in getting issues with my property resolved. My issues are always left in capable hands. Kim is extremely knowledgeable and provides great advice to help achieve good outcomes between landlords and tenants. Highly recommend!...
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Feb 12, 2018
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Dear Jenny,
I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
Dec 18,2017
Dec 18,2017
0
people found
this helpful
this helpful
Professional and easy to work with. mike was very polite and flexible and did a great job getting viewers in to our property. He has a great manner and also helped me with my property search....
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Comment on agent fees
Average
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Feb 12, 2018
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Dear Ayesha,
Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Dec 14,2017
Dec 14,2017
40
people found
this helpful
this helpful
I have wasted 10 days of time and effort on waiting for a property which has never actually been accepted to rent to us. Throughout this period of time, the letting agent from Dexters only dragged us as long as possible, saying the landlord has accepted ...
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Comment on agent fees
The amount of £700 holding deposit is simply too much. Reference fee of £60 is fine.
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May 13, 2021
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To be honest, I agree with the bad reviews I read about Dexters. I just wish I read them before dealing with them, especially the Ealing Branch. I have never dealt with such bad communicators, condescending, incompetent customer point of contacts (property management included). The only thing that matters to the people I dealt with was money. Property management didn't have the decency to pick up the phone to tell me the contract would not be renewed. I had to find out from an email sent betwee ...
Dec 07,2017
Dec 07,2017
0
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My property manager was Sophie Mahon and I can say she has been excellent. Very good communicator who kept me updated on any issues with the flat or tenant. Professional in her dealings and prompt when having to sort out anything to do with managing ...
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Comment on agent fees
Charge more than other agents but provide a better than average service as well.
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Feb 12, 2018
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Dear Nk,
Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Just to confirm that we have now been in contact and a meeting has been set up with our Area Director. Complaints are taken very seriously by us and we are always very keen to try and resolve any issued as I hope we have demonstrated by our prompt reaction.
Marilyn
[email protected]