0% lettings valuation accuracy
33% lettings fee satisfaction
Aug 30,2014
Aug 30,2014
2
people found
this helpful
this helpful
I logged on to write my positive experience I have had today dealing with the whole Lettings team in Hodders Egham after being let down and treated badly and unprofessionally by another agent. My opinion of agents is they are not all the same. I was surprised to read the bad review earlier and when talking to the Lettings team at the end of today it transpires that the bad review was in fact because the tenants had been advised that they were going to be charged a fee of £40 for an abortive check out fee as they failed to be ready on the day and then missed the second appointment as well, so I now understand why This was posted as human beings we go on the defensive if it is going to cost money. So my experience has been brilliant from meeting April in the office to my viewing with Zara and then as you would expect moving day is always challenging and there was a few issues but the immediate service I got was exceptional making me feel like a person and not just a number on their deals and commissions I was dealt with in a very professional manner and praise Hodders for their care and service they have me. We all think about writing a review of something good but normally don't get round to it so after reading the bad review I made an effort. I would highly recommend to tenant and landlords alike and when my own property which I let comes to the end of its term I will certainly be using Hodders to manage my property for me so thank you all for your customer service.
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Latest Reviews
21st Jun 2016
reviewed by 'Pat'
21st Sep 2014
reviewed by 'E.'
30th Aug 2014
reviewed by 'G'
29th Aug 2014
reviewed by 'J.W.'
3rd Jun 2013
reviewed by 'Sam'
Opening Hours
Address
Hodders
86 High Street
Egham
Surrey
TW20 9HF
01784 770461
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £1,150 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 2 | 0 | 1 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jun 21,2016
Jun 21,2016
5
people found
this helpful
this helpful
At first we thought Hodders were a good, competent company but unfortunately as time went on our views changed. We were told our buyer had a completion deadline which we agreed to but 2 days before D day we discovered our buyer did not actually have ...
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Comment on agent fees
Considering all the phone calls we had to make and the cost incurred I think the fee was too much.
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Sep 21,2014
Sep 21,2014
4
people found
this helpful
this helpful
This company is an absolute nightmare to work with. They tried to pit us, the tenants against the landlords and kept adding hidden charges both at the beginning of the contract and at the end. Just avoid them and work with anyone else. This company ...
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What agent could do to change your mind?
The agent could have been honest and polite instead of deceitful and rude.Attached Filesnbsp;
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Sep 22, 2014
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(1)
Dear EW
Further to your comments, we are disappointed that you feel you have had a bad experience with Hodders. Customer service is foundation of our business and we would like to know what the issues have been and how we can improve as a business going forward.
Please feel free to email me personally [email protected]
Chris Page
Director
Please put your complaint in writing to the Director; [email protected] ...
Aug 30,2014
Aug 30,2014
2
people found
this helpful
this helpful
I logged on to write my positive experience I have had today dealing with the whole Lettings team in Hodders Egham after being let down and treated badly and unprofessionally by another agent. My opinion of agents is they are not all the same. I ...
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read full review
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Aug 29,2014
Aug 29,2014
5
people found
this helpful
this helpful
This company can best be described as abysmal. There is concern or care for customer service or honesty in their interactions. This is one of the worst experiences I have ever had working with place that provides goods and services....
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Jun 03,2013
Jun 03,2013
2
people found
this helpful
this helpful
I found Hodders in Egham to be very professional, I registered with all Agents in the area and Hodders were the only ones keeping me updated with new properties comming on the market, I was first dealing with Steve who had me out viewing a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
